NinjaOne vs SymphonyAI IT Service Management comparison

NinjaOne and SymphonyAI are both solutions in the IT Service Management (ITSM) category. NinjaOne is ranked #9 with an average rating of 7.7, while SymphonyAI is ranked #22 with an average rating of 7.0. NinjaOne holds a 3.1% mindshare in ISM, compared to SymphonyAI’s 1.5% mindshare. Additionally, 94% of NinjaOne users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

NinjaOne

Read 18 NinjaOne reviews

1,402 Views
223 Comparison Views

94% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

423 Views
220 Comparison Views

100% willing to recommend

NinjaOne

SymphonyAI IT Service Manag...

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Executive SummaryUpdated on Nov 3, 2024

SymphonyAI IT Service Management and NinjaOne compete in IT service management. SymphonyAI is stronger in data analytics, making it suitable for complex data needs, whereas NinjaOne offers a simplified experience.

Features: SymphonyAI provides advanced data analytics, AI-driven insights for predictive maintenance, and automation for complex data integrations. NinjaOne is noted for streamlined endpoint management, intuitive task automation, and efficient device management capabilities.

Room for Improvement: SymphonyAI could enhance its ease of use, simplify its complex features, and improve customer onboarding processes. NinjaOne may benefit from expanding its network device monitoring, enhancing the mobile app further, and refining patch management configurations to be more versatile.

Ease of Deployment and Customer Service: SymphonyAI offers flexible deployment with extensive support options to ensure smooth integration in more customized environments. NinjaOne emphasizes a cloud-first approach, allowing quick deployment and straightforward configuration, with simplicity aiding rapid implementation.

Pricing and ROI: SymphonyAI involves higher initial costs due to its comprehensive features and customization but promises a high ROI through efficiency gains. NinjaOne's competitive pricing offers lower initial investment with a clear ROI through effectively managed operations.

To learn more, read our detailed NinjaOne vs. SymphonyAI IT Service Management Report (Updated: June 2025).

Buyer's Guide

NinjaOne vs. SymphonyAI IT Service Management

June 2025

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Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in IT Service Management (ITSM)

9th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (30th), Server Monitoring (9th), Remote Access (20th), Vulnerability Management (26th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (8th), MSP Backup (3rd), Unified Endpoint Management (UEM) (8th)

SymphonyAI IT Service Manag...

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Asset Management (15th)

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 3.1%, down from 3.3% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.5%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"NinjaOne is a great product. It is working and it is always developing."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The tool's most valuable feature is third-party application updates."

"Good at managing updates and for remote support."

More NinjaOne pros

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The product has the best features for ITSM."

Cons

"NinjaOne's reporting module is cumbersome."

"Lacks sufficient integrations with other PSAs."

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"The graphical user interface could be improved."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The ticketing system in NinjaOne is not the best."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

More NinjaOne cons

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"NinjaRMM uses a subscription model."

"The product's pricing depends on the number of PCs or devices."

"We got a pretty good deal. It was fairly affordable."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The pricing is reasonable and cheaper than ConnectWise."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"Its pricing is great."

More NinjaOne pricing and cost advice

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

"We have a regular license."

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856,873 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

Government

Retailer

Financial Services Firm

Manufacturing Company

14%

Computer Software Company

13%

Financial Services Firm

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

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Compared 17% of the time

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Product Reports

Buyer's Guide

NinjaOne

May 2025

Download NinjaOne product report

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download SymphonyAI IT Service Management product report

Also Known As

No data available

Summus IT Management Suite

Overview

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Status Pros, Mitchell and Company

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

NinjaOne vs. SymphonyAI IT Service Management

June 2025

Free Report: NinjaOne vs. SymphonyAI IT Service Management

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