NinjaOne vs SCSM comparison

NinjaOne and Microsoft are both solutions in the IT Service Management (ITSM) category. NinjaOne is ranked #8 with an average rating of 8.4, while Microsoft is ranked #10 with an average rating of 7.0. NinjaOne holds a 1.8% mindshare in ISM, compared to Microsoft’s 1.8% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 64% of Microsoft users who would recommend it.

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
996 Comparison Views

95% willing to recommend

SCSM

Read 27 SCSM reviews

1,268 Views
938 Comparison Views

64% willing to recommend

NinjaOne

SCSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and NinjaOne compete in IT management software, with NinjaOne often regarded as superior for its flexibility and user-friendly features.

Features: SCSM provides extensive integration with Microsoft tools, ensuring seamless data flow and enhanced automated orchestration. Its configuration manager and data protection manager offer comprehensive IT management. NinjaOne excels in ease of use with efficient remote management and robust task automation. The integrated third-party application updates and the SLA system enhance monitoring and management capabilities.

Room for Improvement: SCSM struggles with complex licensing and lacks a functional mobile integration and self-service portal. It often needs additional purchases for full functionality. NinjaOne experiences issues with its reporting and ticketing system due to delays and limited customization options. Some users mention the pricing as slightly high, despite its negotiable aspect.

Ease of Deployment and Customer Service: SCSM primarily supports on-premises deployment, potentially slowing implementation for cloud-transitioning businesses, with deployment complexity requiring expert support. NinjaOne offers diverse deployment options, including public cloud, facilitating a more streamlined process. Its customer service is generally well-received, although some technical issues may arise.

Pricing and ROI: SCSM has a complex pricing model, potentially requiring extra purchases for complete functionality, impacting its value proposition despite potential high ROI. NinjaOne is often seen as cost-effective, with flexible subscription and device-based pricing models, perceived as valuable, especially by smaller to mid-sized enterprises.

To learn more, read our detailed NinjaOne vs. SCSM Report (Updated: December 2025).

Buyer's Guide

NinjaOne vs. SCSM

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.0

NinjaOne boosts productivity, saves time and costs, with ROI in six months, enhancing efficiency and quick problem resolution.

Sentiment score

6.0

SCSM offers high ROI by saving time via remote operations, despite reporting issues and limited feature enhancements.

NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

Jörg Köhler

Owner at AvalisNT AG

I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

No quotes available

For more quotes and insights, download the SCSM report

Customer Service

Sentiment score

7.3

NinjaOne's customer support is highly rated, with effective documentation minimizing needs; some cite slow response times.

Sentiment score

6.3

Microsoft's SCSM support is responsive and professional, but users cite inconsistent resolution times and reliance on partners.

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Javier_Rodriguez

Cloud Consultant at i-Community AG

The customer support at NinjaOne is excellent, rated ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

Customer support from NinjaOne is excellent.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

Response times are slow, and engineers often lack the necessary product knowledge.

PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

When we get up to Microsoft, I would rate it an eight or nine.

LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

For more quotes and insights, download the SCSM report

Scalability Issues

Sentiment score

8.1

NinjaOne offers robust scalability, supporting diverse user needs and organizational growth while being praised for its adaptability.

Sentiment score

7.2

SCSM is scalable, adaptable, integrates well, but may have issues with slowness and complexity in larger implementations.

I would rate the scalability of NinjaOne as ten out of ten.

Roy Levy

CEO AND CTO at DeserveIT

We easily install the agent on new servers and can create scripts to automate agent installation.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The scalability of NinjaOne is good; we can add more as we grow.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

From an admin point of view, Intune has more features and is easier to manage.

PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

For more quotes and insights, download the SCSM report

Stability Issues

Sentiment score

8.0

Users regard NinjaOne as highly stable, appreciating consistent updates despite occasional minor issues following updates.

Sentiment score

7.3

SCSM is highly reliable, with improved stability in recent versions and performance rated between eight and ten.

I would rate the stability a ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

In the two years I have used it, I have never experienced any downtime or reliability issues.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

For more quotes and insights, download the NinjaOne report

The SCSM is stable.

LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

For more quotes and insights, download the SCSM report

Room For Improvement

Users seek improved antivirus integrations, mobile control, intuitive interface, flexible reporting, customization, and better platform support in NinjaOne.

SCSM's Self-Service portal is criticized for lack of usability, integration, mobile support, and user-friendly features.

Security and reporting, including business intelligence tools, are adequate.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

From an admin point of view, Intune has more features and is easier to manage compared to SCCM.

PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

We have to always try to hire some maintenance hours from external companies to fix small things that maybe would be faster if we could get it in-house, but because of the lack of information, we lose a lot of time solving some small problems.

LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

For more quotes and insights, download the SCSM report

Setup Cost

NinjaOne offers affordable, subscription-based pricing with potential discounts, appealing to enterprises and educational institutions with tax exemptions.

Enterprise buyers find SCSM pricing competitive but complex, influenced by licensing models, integration requirements, and additional support costs.

The pricing for NinjaOne is appropriate for small companies.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

Jörg Köhler

Owner at AvalisNT AG

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

No quotes available

For more quotes and insights, download the SCSM report

Valuable Features

NinjaOne offers remote monitoring, automation, and integration with features like remote access and an efficient mobile app for management.

SCSM is a scalable, user-friendly IT service management platform with integration, reporting, and security features ideal for ITIL processes.

The software's automation tools have solved critical deployment problems for small businesses.

Javier_Rodriguez

Cloud Consultant at i-Community AG

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

Jörg Köhler

Owner at AvalisNT AG

Every month, every quarter, I see new features, and it is always evolving.

Roy Levy

CEO AND CTO at DeserveIT

For more quotes and insights, download the NinjaOne report

SCCM provides remote tool functionality, which is not in Intune.

PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

If it is correctly configured, you can access and give service quickly to all the end users.

LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

For more quotes and insights, download the SCSM report

Categories and Ranking

NinjaOne

Ranking in IT Service Management (ITSM)

8th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Server Monitoring (6th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

SCSM

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Help Desk Software (10th)

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 1.8%, down from 3.4% compared to the previous year. The mindshare of SCSM is 1.8%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
NinjaOne	1.8%
SCSM	1.8%
Other	96.4%

IT Service Management (ITSM)

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

Current setup enables smooth problem-solving but lacks comprehensive guidance and local support

More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

Government

19%

Manufacturing Company

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	6
Large Enterprise	14

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

What do you like most about SCSM?

The solution offers good productivity at a low price point.

See all answers

What is your experience regarding pricing and costs for SCSM?

I am not sure about the pricing as I do not have experience with it.

See all answers

What needs improvement with SCSM?

See all answers

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Product Reports

Buyer's Guide

NinjaOne

January 2026

Download NinjaOne product report

Buyer's Guide

SCSM

January 2026

Download SCSM product report

Also Known As

No data available

System Center Service Manager

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

Status Pros, Mitchell and Company

Fibabanka, UMC Health System

Buyer's Guide

NinjaOne vs. SCSM

December 2025

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