SCSM and NinjaOne compete in IT management software, with NinjaOne often regarded as superior for its flexibility and user-friendly features.
Features: SCSM provides extensive integration with Microsoft tools, ensuring seamless data flow and enhanced automated orchestration. Its configuration manager and data protection manager offer comprehensive IT management. NinjaOne excels in ease of use with efficient remote management and robust task automation. The integrated third-party application updates and the SLA system enhance monitoring and management capabilities.
Room for Improvement: SCSM struggles with complex licensing and lacks a functional mobile integration and self-service portal. It often needs additional purchases for full functionality. NinjaOne experiences issues with its reporting and ticketing system due to delays and limited customization options. Some users mention the pricing as slightly high, despite its negotiable aspect.
Ease of Deployment and Customer Service: SCSM primarily supports on-premises deployment, potentially slowing implementation for cloud-transitioning businesses, with deployment complexity requiring expert support. NinjaOne offers diverse deployment options, including public cloud, facilitating a more streamlined process. Its customer service is generally well-received, although some technical issues may arise.
Pricing and ROI: SCSM has a complex pricing model, potentially requiring extra purchases for complete functionality, impacting its value proposition despite potential high ROI. NinjaOne is often seen as cost-effective, with flexible subscription and device-based pricing models, perceived as valuable, especially by smaller to mid-sized enterprises.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
When we get up to Microsoft, I would rate it an eight or nine.
Response times are slow, and engineers often lack the necessary product knowledge.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
From an admin point of view, Intune has more features and is easier to manage.
I would rate the stability a ten out of ten.
The SCSM is stable.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
We have to always try to hire some maintenance hours from external companies to fix small things that maybe would be faster if we could get it in-house, but because of the lack of information, we lose a lot of time solving some small problems.
From an admin point of view, Intune has more features and is easier to manage compared to SCCM.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
SCCM provides remote tool functionality, which is not in Intune.
If it is correctly configured, you can access and give service quickly to all the end users.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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