We performed a comparison between NinjaOne and SCSM based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Good at managing updates and for remote support."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The installation is easy, it only took two minutes."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"It is a simple solution that is easy to configure."
"It is quite scalable."
"The most valuable feature is the reporting of incidents."
"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."
"It is one of the most stable solutions in the market."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"The call logging is the solution's most valuable feature. It's very easy to use."
"The graphical user interface could be improved."
"I would like to see more scripts for PowerShell commands."
"NinjaOne's reporting module is cumbersome."
"The solution could improve by optimizing the internet connection being used."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"NinjaOne's pricing and user interface needs improvement."
"The NinjaOne distribution server is highly dependent on an active directory."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"The price of this solution is high and it needs to be cheaper."
"The configuration could be easier."
"Resources for understanding compliance and relative compliance need to be made available."
"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."
"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
NinjaOne is ranked 7th in IT Service Management (ITSM) with 14 reviews while SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews. NinjaOne is rated 8.0, while SCSM is rated 7.0. The top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and ConnectWise Automate, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support. See our NinjaOne vs. SCSM report.
See our list of best IT Service Management (ITSM) vendors.
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