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Ivanti Neurons for ITSM vs SCSM comparison

Ivanti and Microsoft are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #10 with an average rating of 8.3, while Microsoft is ranked #11 with an average rating of 7.7. Ivanti holds a 2.0% mindshare in ISM, compared to Microsoft’s 2.1% mindshare. Additionally, 90% of Ivanti users are willing to recommend the solution, compared to 65% of Microsoft users who would recommend it.
Ivanti Neurons for ITSM
Read 15 Ivanti Neurons for ITSM reviews
  • 1,317 Views
  • 568 Comparison Views
90% willing to recommend
SCSM
Read 24 SCSM reviews
  • 1,215 Views
  • 671 Comparison Views
65% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Ivanti Neurons for ITSM and SCSM based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Ivanti Neurons for ITSM vs. SCSM Report (Updated: September 2024).
Buyer's Guide
Ivanti Neurons for ITSM vs. SCSM
September 2024
Download the complete report
Helped 805,335 peers since 2012
 

Categories and Ranking

Ivanti Neurons for ITSM
Ranking in Help Desk Software
13th
Ranking in IT Service Management (ITSM)
10th
Average Rating
8.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
SCSM
Ranking in Help Desk Software
14th
Ranking in IT Service Management (ITSM)
11th
Average Rating
7.0
Number of Reviews
24
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2024, in the IT Service Management (ITSM) category, the mindshare of Ivanti Neurons for ITSM is 2.0%, up from 1.6% compared to the previous year. The mindshare of SCSM is 2.1%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

VS
Nov 3, 2023
The product helps users track their assets, but the user interface must be made simpler
Customers approach us to implement the solution. So, we collect the details of their processes and help them with the implementation The product helps our customers track their assets without hassle. They can easily recognize their assets by manual entries and make comparisons. The integrations…
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Rolando-Rodriguez - PeerSpot reviewer
Jun 27, 2024
Integrates well with existing network infrastructure and has a straightforward setup process
The use cases for the platform include managing servers, endpoints, and desktops to apply operating system updates and address the company's security requirements.  When I contact a customer using this tool, I don't receive requests to change it. Customers have a large ecosystem of Microsoft…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
"It is easy to set up."
"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."
"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
"The solution's technical support is excellent. I rate the technical support a ten out of ten."
"The solution's installation depends on its customization. It is easy."
More Ivanti Neurons for ITSM pros
"Many more features than other comparable products."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"The most valuable feature is the reporting of incidents."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"The solution is quite easy to integrate with other Microsoft products."
"The call logging is the solution's most valuable feature. It's very easy to use."
"I've used SCSM a lot, and its features are valuable."
"It is one of the most stable solutions in the market."
More SCSM pros
 

Cons

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."
"The user interface must be made simpler and more effective."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"They could provide product integration with popular platforms."
"We'd like more integration with solutions like SolarWinds."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
"Support needs improvement in terms of responsiveness and timeliness."
"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."
More Ivanti Neurons for ITSM cons
"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"The price of this solution is high and it needs to be cheaper."
"It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow."
"Resources for understanding compliance and relative compliance need to be made available."
"They might be looking for additional functionalities that SCSM could integrate."
"I have found SCSM not adequate enough to carry out some functions."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
More SCSM cons
 

Pricing and Cost Advice

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
"The product is affordable for small businesses."
"The price is on the higher side. The support is included in the standard licensing fees."
"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
"I would rate the pricing as two out of five."
"It is an expensive solution."
"The price should be lower."
"It is a lower price vs. other things on the market."
"The platform is competitively priced."
"The license for SCSM is cheap."
"The pricing is reasonable."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
More SCSM pricing and cost advice
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Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
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805,335 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
17%
Computer Software Company
12%
Healthcare Company
10%
Financial Services Firm
9%
Government
26%
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
See all answers
What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
See all answers
What needs improvement with Ivanti Neurons for ITSM?
They could provide product integration with popular platforms like WhatsApp for customer communication and enhancing software asset management capabilities.
See all answers
What do you like most about SCSM?
The solution offers good productivity at a low price point.
See all answers
What is your experience regarding pricing and costs for SCSM?
The platform is competitively priced.
See all answers
What needs improvement with SCSM?
One customer uses another management tool, SiteScope, alongside SCSM. They might be looking for additional functionalities that SCSM could integrate. Thus, the product could include more features s...
See all answers
 

Comparisons

ServiceNow vs Ivanti Neurons for ITSM Logo
ServiceNow vs Ivanti Neurons for ITSM
Compared 39% of the time
BMC Helix ITSM vs Ivanti Neurons for ITSM Logo
BMC Helix ITSM vs Ivanti Neurons for ITSM
Compared 15% of the time
JIRA Service Management vs Ivanti Neurons for ITSM Logo
JIRA Service Management vs Ivanti Neurons for ITSM
Compared 15% of the time
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM Logo
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM
Compared 9% of the time
PagerDuty Operations Cloud vs Ivanti Neurons for ITSM Logo
PagerDuty Operations Cloud vs Ivanti Neurons for ITSM
Compared 9% of the time
More Ivanti Neurons for ITSM Competitors
ServiceNow vs SCSM Logo
ServiceNow vs SCSM
Compared 48% of the time
ManageEngine ServiceDesk Plus vs SCSM Logo
ManageEngine ServiceDesk Plus vs SCSM
Compared 24% of the time
JIRA Service Management vs SCSM Logo
JIRA Service Management vs SCSM
Compared 11% of the time
BMC Helix ITSM vs SCSM Logo
BMC Helix ITSM vs SCSM
Compared 11% of the time
Device42 vs SCSM Logo
Device42 vs SCSM
Compared 6% of the time
More SCSM Competitors
 

Product Reports

Buyer's Guide
Ivanti Neurons for ITSM
September 2024
Ivanti Neurons for ITSM reportDownload Ivanti Neurons for ITSM product report
Buyer's Guide
SCSM
August 2024
SCSM reportDownload SCSM product report
 

Also Known As

HEAT Service Management
System Center Service Manager
 

Learn More

Video not available
Ivanti
Microsoft
 

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
 

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Fibabanka, UMC Health System
Buyer's Guide
Ivanti Neurons for ITSM vs. SCSM
September 2024
Free Report: Ivanti Neurons for ITSM vs. SCSM
Find out what your peers are saying about Ivanti Neurons for ITSM vs. SCSM and other solutions. Updated: September 2024.
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805,335 professionals have used our research since 2012.
See our Ivanti Neurons for ITSM vs. SCSM report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.