SCOM and NinjaOne compete in the IT infrastructure monitoring category. SCOM seems to have the upper hand in Microsoft-centric environments, while NinjaOne is more user-friendly with a SaaS model.
Features: SCOM is ideal for Microsoft application monitoring, offering agent-based and agentless monitoring and customizable dashboards. It integrates well with the broader Microsoft suite, suiting entities deeply embedded in Microsoft ecosystems. NinjaOne focuses on user-friendliness and comprehensive device management through a SaaS model, making it suitable for smaller or mixed environments. It offers strong monitoring capabilities and seamless updates for remote management.
Room for Improvement: SCOM users face high costs and complexity, particularly in monitoring non-Microsoft systems. Users call for better dashboards, improved reporting, and more intuitive management pack deployment. NinjaOne users desire better reporting capabilities and more third-party software integrations. There is also room for more customization and reduced delays in its ticketing system.
Ease of Deployment and Customer Service: SCOM's on-premises deployment comes with challenges due to complexity, but benefits from Microsoft’s robust support. Hybrid deployment offers flexibility for enterprises using Microsoft ecosystems. NinjaOne's cloud-first approach simplifies deployment and is appealing for its scalability. Both products are praised for customer service, with SCOM benefiting from Microsoft's support and NinjaOne ensuring user satisfaction with a dedicated approach.
Pricing and ROI: SCOM's pricing is often bundled within Microsoft's System Center suite, which may be cost-effective for companies using multiple Microsoft components. NinjaOne offers a subscription-based model with competitive pricing and is considered affordable and flexible, especially suitable for smaller businesses with simpler cost structures. Both systems provide measurable ROI through infrastructure monitoring and reduced downtime.
```NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
They often treat issues in isolation, not considering how one problem might relate to another.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
I would rate the stability a ten out of ten.
SCOM is a bit unstable lately, primarily due to a lack of resources.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
SCOM Features
SCOM has many valuable key features. Some of the most useful ones include:
SCOM Benefits
There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.
A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”
PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”
Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”
A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”
A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”
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