RMM Manager at a computer software company with 201-500 employees
MSP
Top 20
2023-09-06T13:30:28Z
Sep 6, 2023
N-able Cove Data Protection serves as a free backup for files, documents, and services in Office 365. The solution is useful for its archive features for IT environments.
We sell services to other companies, and we also use Cove Data Protection in-house. We use it to back up servers and document files on workstations. It's mainly for servers and some workstations that are very busy, and we back up the documents folder.
I've always had a problem selling Backup Solutions to my client base. My clients, who are mostly in the nonprofit space, don't really see the value in paying for backup. It's been a hard sell, so trying to figure out the best way to market and sell backup has been a challenge. I tested out the solution to see if it would be a good fit for my clients.
We're an MSP, so we have many different clients. We use Cove software for backing up workstations and servers. The solution is deployed on a private cloud. My customers are all offsite. I use the solution from a management console standpoint from my current business location, which is usually my home or my laptop if I'm traveling. My customers are small organizations. Most of them have fewer than 100 employees. Very few of them qualify as medium organizations.
My primary use case is for servers, user workstations, and Office 365 data. For the servers, I was looking for a solution that would allow me to do disaster recovery testing without a huge overhead in cost. This was the only solution I could find that worked really well and allowed me to use my own appliances to do disaster recovery testing. It also allows me to have an appliance either in my office or at the client site to actively restore the actual appliance. I do multiple disaster recovery tests every quarter, and we do recovery tests on workstations every couple of weeks just to confirm the data is accessible. For all the workstations we manage, we try to add the backup solution to each computer. They have a file-based backup for important files, which is a really cheap alternative, and then they have a full image-based backup, SQL backup, Exchange backup, and full server backups. Primarily, we use it in small businesses that either have a server, use Office 365, or both. We use it pretty heavily. We're an MSP that utilizes this solution, and we also resell it to another vendor that does more of a break/fix style. They're not really an MSP, but I resell it to them as well. The rest of them are through packages from my clients.
There are a lot of backup solutions out there, including cloud backup solutions. We wanted one that was reliable, had a good name, and obviously was easy to deploy, manage and monitor. We checked all of those boxes with the Cove. The one thing that really drew us to it, is the ability to launch any failed backups remotely without having to remote into the person's computer or server. We can do all of that through the console and just kick off backups that may have failed for one reason or another.
I am an Information Systems Manager and the company that I work for is using this solution to backup workstations and laptops as well as SQL and MySQL databases.
Systems Analyst at a tech services company with 1-10 employees
Real User
2021-04-13T13:19:00Z
Apr 13, 2021
For almost all my customers, critical data is what we're backing up and that's a total of something like 20 terabytes in total. It's nothing, however, it's a lot more than I would want to have to recreate in terms of data. We had our own in-house solution previous to that, and we abandoned it for something more robust. We have everything from lawyers, and doctors to auto repair shops, and investment or real estate management companies on the solution, and it works well for all of them. We only backup data. We don't ever anticipate doing a bare-metal restore. Usually, if a server blows a raid card or motherboard, bare metal is not going to help us on it; it's not going to save us anything. We could more easily generate up an operating system on a new box. We're not a Fortune 500 provider that might have to have spare machines lying around. There's no special hardware, although they're all migrated to the cloud now, however, the net-net of it is our idea with getting things back up and rocking again, are by using things that are common. We keep all the customer data current. We can rebuild a server in a heartbeat. We don't need to be able to come back in 10 minutes. If we did, there would be a virtual situation, and it would be on a virtual server.
It is backing up customers' servers. On the machine that they wish to protect, they deploy an agent on it. It is essential for all businesses to back up their IT systems. In our view, it has to be automatic, offsite, and require no user intervention at the client level. The SolarWinds product provides all of those things. The solution supports full-system, bare-metal, file, and folder. One of the reasons that we like the system is that it maintains up-to-date standby virtual machines, which can be booted at short notice if the customer's primary device fails. So, the predominant recovery methodology that we have is backing up to hypervisor as a VM. We have used the bare-metal recovery in the past and that has its use, but all the ones that we have put onto our customers in a commercial sense are all recovering to hypervisors. Without cloud storage, we wouldn't do it. If it didn't have offsite storage, we would not be using it as a backup solution.
We use it to do complete server backups, including system state, for disaster recovery. We also have a few workstations that we back up as well. We are trying to promote everything being backed up on the platform: Out of sight, out of mind, just back up everything. We've created a new pricing model to help that along and hopefully clients will see the value in having that.
Vice President of Managed Services at Entré Computer Solutions
Reseller
2020-10-04T06:40:00Z
Oct 4, 2020
Our primary use case is for all of our backup needs for the companies that we support throughout our area. Anybody who's looking for some sort of a trusted offsite backup solution, this is what our lead product is. It supports all bare-metal, offsite, cloud replication, the whole deal.
Sr. Network/System Administrator Support at S & L Computer Services, Inc.
MSP
2020-10-01T09:58:00Z
Oct 1, 2020
Our primary use case is for offsite backup of our client's and our data. We use it to backup files & folders, Exchange, and SQL databases. If you need to do a disaster recovery, it has the option to restore your system to a VHD. If a customer has an issue that they just need some files or folders restored, or their SQL database, or a single email restore, you have the flexibility to restore whatever you need to. We can go down to item level if we need to.
We use MSP Backup & Recovery for just about any backup system, as long as it is running Windows or Windows Server. We also have a couple of clients that have databases to back up. It does a very good job of automatically picking up an SQL or a MySQL database. If we need to restore just the database to another machine, although we don't have too many use cases for that, we have been able to do it when we tested it. We use it for virtual machine backup and recovery as well. It does a great job of that. So even if a client has a host system and, say, one VM running on it for a special purpose, but they don't have the budget to pay for two backups for some reason, it does a great job of backing up the virtual machine itself, and it can be restored independently.
Cove Data Protection, from N-able, is a comprehensive solution designed to safeguard critical business data. It offers a range of features including backup and recovery, disaster recovery, and endpoint protection. With automated backups and flexible scheduling options, it ensures data is protected and easily recoverable.
The solution also includes advanced security measures such as encryption and ransomware detection to prevent unauthorized access and data breaches. Cove Data Protection...
N-able Cove Data Protection serves as a free backup for files, documents, and services in Office 365. The solution is useful for its archive features for IT environments.
We sell services to other companies, and we also use Cove Data Protection in-house. We use it to back up servers and document files on workstations. It's mainly for servers and some workstations that are very busy, and we back up the documents folder.
I've always had a problem selling Backup Solutions to my client base. My clients, who are mostly in the nonprofit space, don't really see the value in paying for backup. It's been a hard sell, so trying to figure out the best way to market and sell backup has been a challenge. I tested out the solution to see if it would be a good fit for my clients.
It provides a cloud-based backup service for my clients' PCs and servers
We're an MSP, so we have many different clients. We use Cove software for backing up workstations and servers. The solution is deployed on a private cloud. My customers are all offsite. I use the solution from a management console standpoint from my current business location, which is usually my home or my laptop if I'm traveling. My customers are small organizations. Most of them have fewer than 100 employees. Very few of them qualify as medium organizations.
My primary use case is for servers, user workstations, and Office 365 data. For the servers, I was looking for a solution that would allow me to do disaster recovery testing without a huge overhead in cost. This was the only solution I could find that worked really well and allowed me to use my own appliances to do disaster recovery testing. It also allows me to have an appliance either in my office or at the client site to actively restore the actual appliance. I do multiple disaster recovery tests every quarter, and we do recovery tests on workstations every couple of weeks just to confirm the data is accessible. For all the workstations we manage, we try to add the backup solution to each computer. They have a file-based backup for important files, which is a really cheap alternative, and then they have a full image-based backup, SQL backup, Exchange backup, and full server backups. Primarily, we use it in small businesses that either have a server, use Office 365, or both. We use it pretty heavily. We're an MSP that utilizes this solution, and we also resell it to another vendor that does more of a break/fix style. They're not really an MSP, but I resell it to them as well. The rest of them are through packages from my clients.
We use it for backup of our remote workstations.
There are a lot of backup solutions out there, including cloud backup solutions. We wanted one that was reliable, had a good name, and obviously was easy to deploy, manage and monitor. We checked all of those boxes with the Cove. The one thing that really drew us to it, is the ability to launch any failed backups remotely without having to remote into the person's computer or server. We can do all of that through the console and just kick off backups that may have failed for one reason or another.
I am an Information Systems Manager and the company that I work for is using this solution to backup workstations and laptops as well as SQL and MySQL databases.
For almost all my customers, critical data is what we're backing up and that's a total of something like 20 terabytes in total. It's nothing, however, it's a lot more than I would want to have to recreate in terms of data. We had our own in-house solution previous to that, and we abandoned it for something more robust. We have everything from lawyers, and doctors to auto repair shops, and investment or real estate management companies on the solution, and it works well for all of them. We only backup data. We don't ever anticipate doing a bare-metal restore. Usually, if a server blows a raid card or motherboard, bare metal is not going to help us on it; it's not going to save us anything. We could more easily generate up an operating system on a new box. We're not a Fortune 500 provider that might have to have spare machines lying around. There's no special hardware, although they're all migrated to the cloud now, however, the net-net of it is our idea with getting things back up and rocking again, are by using things that are common. We keep all the customer data current. We can rebuild a server in a heartbeat. We don't need to be able to come back in 10 minutes. If we did, there would be a virtual situation, and it would be on a virtual server.
It is backing up customers' servers. On the machine that they wish to protect, they deploy an agent on it. It is essential for all businesses to back up their IT systems. In our view, it has to be automatic, offsite, and require no user intervention at the client level. The SolarWinds product provides all of those things. The solution supports full-system, bare-metal, file, and folder. One of the reasons that we like the system is that it maintains up-to-date standby virtual machines, which can be booted at short notice if the customer's primary device fails. So, the predominant recovery methodology that we have is backing up to hypervisor as a VM. We have used the bare-metal recovery in the past and that has its use, but all the ones that we have put onto our customers in a commercial sense are all recovering to hypervisors. Without cloud storage, we wouldn't do it. If it didn't have offsite storage, we would not be using it as a backup solution.
We use it to do complete server backups, including system state, for disaster recovery. We also have a few workstations that we back up as well. We are trying to promote everything being backed up on the platform: Out of sight, out of mind, just back up everything. We've created a new pricing model to help that along and hopefully clients will see the value in having that.
Our primary use case is for all of our backup needs for the companies that we support throughout our area. Anybody who's looking for some sort of a trusted offsite backup solution, this is what our lead product is. It supports all bare-metal, offsite, cloud replication, the whole deal.
Our primary use case is for offsite backup of our client's and our data. We use it to backup files & folders, Exchange, and SQL databases. If you need to do a disaster recovery, it has the option to restore your system to a VHD. If a customer has an issue that they just need some files or folders restored, or their SQL database, or a single email restore, you have the flexibility to restore whatever you need to. We can go down to item level if we need to.
We use MSP Backup & Recovery for just about any backup system, as long as it is running Windows or Windows Server. We also have a couple of clients that have databases to back up. It does a very good job of automatically picking up an SQL or a MySQL database. If we need to restore just the database to another machine, although we don't have too many use cases for that, we have been able to do it when we tested it. We use it for virtual machine backup and recovery as well. It does a great job of that. So even if a client has a host system and, say, one VM running on it for a special purpose, but they don't have the budget to pay for two backups for some reason, it does a great job of backing up the virtual machine itself, and it can be restored independently.
We have an RDS farm and we use SolarWinds for backing up the central storage. We also use it to back up the profiles and other related data.
We use this solution to provide a simple, easy to manage backup solution for our clients