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Microsoft Dynamics 365 Business Central vs Oracle Fusion Cloud ERP vs SAP ERP comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.3
Microsoft Dynamics 365 Business Central boosts ROI, productivity, and efficiency, often achieving returns within six months through automation.
Sentiment score
5.1
Organizations report a 2.5 to 5-year ROI with Oracle Fusion Cloud ERP, highlighting value despite initial costs.
Sentiment score
3.8
SAP ERP enhances efficiency and saves time, offering varied ROI timelines through improved inventory management, accountability, and automation.
Automation makes it very easy for us, as that is a time-saving task for us.
VP Sales at Zelite Solution
Recently, major banks and companies are moving to Fusion because of its value.
Oracle Practice Lead GGC Countries at Jaffer Business Systems
SAP ERP did provide value for money.
CIO at Vortella
 

Customer Service

Sentiment score
4.1
Microsoft Dynamics 365 Business Central offers good support; however, some users report slow responses and lack of experienced consultants.
Sentiment score
3.4
Oracle Fusion Cloud ERP's customer service is improving but faces challenges with complex issues and requires enhanced prioritization and expertise.
Sentiment score
6.8
Users find SAP ERP customer service satisfactory, appreciating quick responses but suggesting improvements in knowledge and technical efficiency.
The response time before getting someone who can provide a relevant answer is crucial.
Owner at Numex BV
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Regional Manager at a tech services company with 51-200 employees
Microsoft provides real-time support, which makes a big difference compared to SAP.
Automation Engineer
The quality of service providers varies by region, causing delays in resolutions.
Oracle Practice Lead GGC Countries at Jaffer Business Systems
SAP technical support is very good.
Consultant at a retailer with 1,001-5,000 employees
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
CIO at Vortella
It is not easy to justify something as high priority unless the system is completely down.
IT Service Management Team Lead at a financial services firm with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
6.8
Microsoft Dynamics 365 Business Central is scalable for SMEs but faces challenges scaling for larger organizations and extensive users.
Sentiment score
6.3
Oracle Fusion Cloud ERP scales well, offering robust integration, flexibility, and effective self-service options for expanding organizations.
Sentiment score
7.1
SAP ERP is praised for scalability by large companies, supporting growth and integration, despite initial challenges.
It is scalable when moving from one version to another or adding additional components like warehouse management.
Consultant at a retailer with 1,001-5,000 employees
The scalability of SAP ERP is excellent.
IT Service Management Team Lead at a financial services firm with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.7
Microsoft Dynamics 365 Business Central offers high stability, improved from NAV, with occasional update issues swiftly resolved.
Sentiment score
5.5
Oracle Fusion Cloud ERP offers high stability and efficient data management, with reliable support and minimal system-related issues.
Sentiment score
8.2
SAP ERP is stable and reliable, with minimal issues, satisfactory performance, and regular updates enhancing its reputation.
For the cloud, we have not faced any downtimes or stability issues.
Regional Manager at a tech services company with 51-200 employees
The solution is very scalable.
Oracle Practice Lead GGC Countries at Jaffer Business Systems
Production processes would be on hold without stability, so it is quite important that the software is very stable.
CIO at Vortella
Stability-wise, SAP ERP is the best product among others.
Consultant at a retailer with 1,001-5,000 employees
 

Room For Improvement

Microsoft Dynamics 365 Business Central needs improvements in pricing, integration, automation, reporting, training resources, and system stability for better functionality.
Oracle Fusion Cloud ERP needs improvements in UI, integration, pricing clarity, security, flexibility, and regional localization for better usability.
SAP ERP needs modernization with improved UI/UX, cost reduction, easier integration, and better support for smaller businesses.
There's a gap in advanced features that other platforms like NetSuite handle better.
Regional Manager at a tech services company with 51-200 employees
A basic point of sale would help a great deal because there are certain requirements where Microsoft Dynamics 365 Business Central could fit in small retail operations, and it is quite expensive, so that addition would be beneficial.
Regional Sales Manager at a consultancy with 11-50 employees
There is a need for improvement in consolidation and multi-country master data management.
Owner at Numex BV
Without using options like ODA, manually entering data in the GLS screen or Oracle invoices is a time-consuming job.
Oracle Practice Lead GGC Countries at Jaffer Business Systems
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
Consultant at a retailer with 1,001-5,000 employees
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
IT Service Management Team Lead at a financial services firm with 1,001-5,000 employees
I believe that SAP ERP needs to include AI functionality now, as I think it would be a significant change that could improve and enhance the product.
Manager at Innatech
 

Setup Cost

Microsoft Dynamics 365 Business Central's pricing is complex, with variable costs and added expenses for implementation and customization.
Oracle Fusion Cloud ERP is costly but competitive for larger enterprises; pricing varies by user count and selected modules.
SAP ERP offers comprehensive features but is costly, particularly for SMEs, with high licensing and implementation expenses.
However, it was very costly due to the numerous integrations we had.
Automation Engineer
The pricing and setup cost via partner for Microsoft Dynamics 365 Business Central are very attractive, as you get the best discounts and offers.
VP Sales at Zelite Solution
The pricing for Dynamics 365 Business Central is reasonable.
Owner at Numex BV
Oracle Fusion Cloud ERP might be considered expensive, especially in Pakistan due to conversion rates.
Oracle Practice Lead GGC Countries at Jaffer Business Systems
Small and medium companies can struggle with the pricing.
CIO at Vortella
The pricing for SAP ERP is medium but slightly on the higher side.
Consultant at a retailer with 1,001-5,000 employees
 

Valuable Features

Microsoft Dynamics 365 Business Central provides integration, customization, and affordability, enhancing collaboration and financial management for diverse industries.
Oracle Fusion Cloud ERP combines flexibility, ROI, and usability with robust features, real-time analytics, and seamless integration for enterprise management.
SAP ERP provides integrated, customizable modules with real-time data, ideal for large enterprises needing scalability, security, and efficiency.
The value for money is very high as it fits the business well.
Owner at Numex BV
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
Regional Manager at a tech services company with 51-200 employees
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
Automation Engineer
With Oracle ODA, users can simply chat with the system to enter expenses and Oracle AI performs processes automatically, saving time for customers.
Oracle Practice Lead GGC Countries at Jaffer Business Systems
The functionality-wise features or functions of Oracle Fusion Cloud ERP that I find most valuable depend totally on the client.
Senior Associate at a tech vendor with 10,001+ employees
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
Consultant at a retailer with 1,001-5,000 employees
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
CIO at Vortella
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
IT Service Management Team Lead at a financial services firm with 1,001-5,000 employees
 

Mindshare comparison

ERP Mindshare Distribution
ProductMindshare (%)
Microsoft Dynamics 365 Business Central3.1%
SAP ERP8.6%
SAP S/4HANA5.8%
Other82.5%
ERP
Cloud ERP Mindshare Distribution
ProductMindshare (%)
Oracle Fusion Cloud ERP18.7%
NetSuite ERP18.5%
SAP S/4HANA Cloud10.1%
Other52.699999999999996%
Cloud ERP
ERP Mindshare Distribution
ProductMindshare (%)
SAP ERP8.6%
SAP S/4HANA5.8%
Oracle E-Business Suite3.9%
Other81.7%
ERP
 

Featured Reviews

BN
VP Sales at Zelite Solution
Streamlined sales pipeline has improved daily task tracking and clarified client follow-ups
The best features Microsoft Dynamics 365 Business Central offers for me is that this software makes my life very easy, as I have a complete snapshot of my pipeline and a complete snapshot of my daily activities, where I can see what the status of my leads is, where I am standing in terms of closure, and the aging of my opportunities, which tells me how much time there is in the opportunity. Out of all those things I mentioned, the pipeline view and day-to-day activities feel the most valuable to me in my day-to-day work. There are AI-driven insights through Copilot, which is worth mentioning. Email communication and everything I receive is tracked with Microsoft Dynamics 365 Business Central, and the best feature is that I can access everything on my mobile, so I do not have to open my laptop and the application every time. It helps me with my sales forecasting also, and predictive analysis is one of the best features for Microsoft Dynamics 365 Business Central. We have more insights and more clarity about our sales, our pipeline, where we are standing, and we have more clarity on our leads. Becoming a process-centric organization helps us a lot to keep us accountable, so Microsoft Dynamics 365 Business Central has made our life easy in terms of sales.
Muhammad Umair Siddiqui - PeerSpot reviewer
Oracle Practice Lead GGC Countries at Jaffer Business Systems
AI automation saves time and simplifies financial processes
The data entry process is very time-consuming. Without using options like ODA, manually entering data in the GLS screen or Oracle invoices is a time-consuming job. The screens could be improved, as a lot of mouse clicks are required, and multiple fields need to be entered. Although it has a workaround with spreadsheets, the screen interface could be better.
Achmad Dimyati - PeerSpot reviewer
IT Service Management Team Lead at a financial services firm with 1,001-5,000 employees
Long-term adaptation and evolution meets changing technology trends
SAP ERP is not really real-time. We use the HANA database which is supposed to be memory data in memory, but we are still not very happy. It is supposed to be real-time and come very quickly, but in reality, it still takes time to run. That is why we use BW of SAP, Business Objects, and now we have moved to the Analytic Cloud where we start using predictive AI. SAP recently implemented Databricks, and they started investing significantly in the analytic environment. SAP ERP has been left behind as they moved to S/4HANA with the HANA database. They restructured the whole table structure of SAP ERP, introduced simple finance, simple logistics, and moved HR to SuccessFactors. They have the BTP layer where they manage everything from integration to master data management. The challenge with SAP is that they move very fast to different products and buy different products. It requires significant investment and many skills to catch up because all of these have different sets of technology. The fundamental has changed differently. It is not monolithic anymore but different products under one name, SAP. You have to buy it model by model for additional models. Products such as SuccessFactors, Ariba for procure to pay, Concur for travel, and Facility Management use totally different technology. They try to integrate with each other, but it remains a challenge for SAP to make them have the same management, technology, and operational approach.
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Comms Service Provider
8%
Construction Company
8%
University
6%
Financial Services Firm
9%
University
8%
Educational Organization
8%
Manufacturing Company
8%
Manufacturing Company
15%
Computer Software Company
8%
Comms Service Provider
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise12
Large Enterprise19
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise8
Large Enterprise20
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise31
Large Enterprise78
 

Questions from the Community

Is it advisable to purchase Dynamics CRM in addition to NAV 2016?
Short answer: depends on your sales needs. NAV 2016’s built-in CRM is very basic. It’s fine for simple contact manage...
What is your experience regarding pricing and costs for Microsoft Dynamics NAV?
The pricing and setup cost via partner for Microsoft Dynamics 365 Business Central are very attractive, as you get th...
What needs improvement with Microsoft Dynamics NAV?
The only thing that could be improved is integration with WhatsApp, which I can see for Microsoft that it has to be a...
What is your experience regarding pricing and costs for Oracle ERP Cloud?
Oracle Fusion Cloud ERP might be considered expensive, especially in Pakistan due to conversion rates. It can be diff...
What needs improvement with Oracle ERP Cloud?
In terms of room for improvement, I believe Oracle can make better enhancements to Oracle Fusion Cloud ERP.
What is your primary use case for Oracle ERP Cloud?
My main use case involves being a data modeler in the data warehousing world, and in order to do the analysis, I shou...
Is Anaplan better than SAP ERP?
There are different aspects of both Anaplan and SAP ERP that I like and dislike. Anaplan improves forecast accuracy a...
What needs improvement with SAP ERP?
SAP ERP logged out in slightly less time than expected. Updates to the SAP UI would be useful.
What is your primary use case for SAP ERP?
I have been using SAP ERP for posting journal entries and analyzing the P&Ls and the financial close. By posting ...
 

Also Known As

Dynamics NAV, MS Dynamics NAV
No data available
No data available
 

Overview

 

Sample Customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
Grupo Aeromexico SAB de CV, Australian Finance Group Ltd., Shelf Drilling Ltd., Boise State University, The Rancon Group, Arin Innovation, PROMATIS software GmbH, KBBO, Delaware Life Insurance, Worthington Industries, Solairus Aviation
B&G Manufacturing, Unilever, Life is good Inc., Joy Global Inc., City of Cape Town, Bhopal Municipal, Corporation (BMC), adidas Group, Butcher & Packer Supply Company, Franklin Valve L.P., Evoshield, Prime Meats, a Norsan Group company, EMC Corporation, Varian Medical Systems Inc., FC Bayern Mªnchen AG, AkzoNobel Chemicals B.V., T¾V Rheinland, Pacific Drilling S.A., Fire & Rescue New South Wales, University of Amsterdam, Pa_alon S.A.
Find out what your peers are saying about SAP, Oracle, Microsoft and others in ERP. Updated: May 2026.
896,803 professionals have used our research since 2012.