What needs improvement with Microsoft Dynamics NAV?

Implementing localizations when we use the system for multiple countries can be quite complex. There isn't a single solution available for all countries, and managing these localizations can be challenging. It's often difficult to ensure that all localizations are correctly implemented and that we have the right connections and configurations. This challenge isn't unique to Microsoft; it applies to all systems. Keeping up with the latest legislation and updates is also quite challenging.

When I started working with Microsoft Dynamics 365 Business Central, I was new and didn't know what ERP was or its purpose, but I was eager to learn more each day. The system can become overwhelmed because you cannot control the number of integrations, and our team struggled to manage the numerous integrations we had. More documentation is needed on how to use Microsoft Dynamics 365 Business Central and its capabilities. From a technical perspective, it was challenging because understanding the system requires familiarity with financial sectors. Microsoft Dynamics 365 Business Central could benefit from more AI integration. Learning the application was challenging as there was much to understand about accounts payable, receivable, accounting, and general ledger.

The advanced warehouse functionalities are not available and should be improved. The purchase requisition process is also lacking, and more advanced functionalities for intercompany consolidations could be added. There's a gap in advanced features that other platforms like NetSuite handle better.

There is a need for improvement in consolidation and multi-country master data management.

There is room for improvement in the ability to reverse or correct transactions more easily. Currently, if we make mistakes or need to undo something, it can be challenging and time-consuming. Simplifying the process for reversing transactions would be helpful.

One aspect that could be improved in Microsoft Dynamics 365 Business Central is the visibility and accessibility of communication-related features, such as email integration. Currently, users may need help displaying email transaction trails within the platform, which could hinder their ability to manage communication data efficiently. While APIs are available for such integration, the lack of a seamless and visible display within Business Central presents a limitation.

The solution's event management can be improved. If there are more than 3,000 people, the event quality decreases rapidly. That is something which can definitely be improved.

Since it's complex for a layperson user to understand the solution, it would be better if the solution provided some training resources.

The product should improve work optimization.

They need to improve their processes. They need to be more detailed. For example, in their sales cycle, the warehouse management is separate. The process is quite lengthy and it can be shortened by doing some customization.

I think that the solution should be made to have more than just training or documentation on how to use the system. It should be made easier for a user to learn about the platform or ERP. I hope to take training on Microsoft Dynamics 365 Business Central. I am searching to learn about ERP. Actually, I am searching for this information on the internet, and it is very complicated to find any information. There is a book for Microsoft Dynamics 365 Business Central explaining how to use it. But it is not easy to use, and it is not easy to learn.

The configuration packages can be somewhat tiresome at times, and they can be slow when loading data. However, I have discovered a way to increase their speed by reducing the number of columns included in the imported data. Perhaps Microsoft could enhance its configuration packages in this regard.

The Power BI integration could be more seamless.

I don't have any missing features to note. It would be nice, in Microsoft Teams, if we were able to type more information into the chat. They could always improve the stability.

The price of Microsoft Dynamics 365 Business Central could be reduced.

Right now, we don’t have any issues. We had some network issues happening before. Sometimes we face problems with security. I think they should make it more secure with signature security, zero-trust, or something else. It will be even better for us as we get some phishing mail from a phishing server.

We want to use this solution for our entire production company. We want to expand to other functions of the ERP, but it isn't a good solution for production companies. I would like to see some quality control and quality assurance. It's very hard to find anything except SAP, so we have to find a special solution.

I work in Pakistan, and many people want desktop solutions. They don't want to work on the cloud. They want a strictly on-premises solution. The pricing could always be better.

I'd like to see some enhancements on the CRM side which is currently at a very basic level. The UI is not particularly user-friendly and that could be improved.

As our company grew we had to switch from Microsoft Dynamics NAV to a solution that was suited for larger-sized companies.

The interface wasn't very good, although they have improved it quite a lot. The initial setup of the solution was quite complex and the troubleshooting involved with that needs to be improved.

One of the main areas my clients had concerns with was the reporting function of Microsoft Dynamics NAV, and it probably depends on what level of licensing clients have. These are not complex users, and I'm not talking about millions of cases or tickets. This is a very limited number of users who felt that reporting is one of the areas for improvement in the solution. Each department has gone and bought tools independently, and there's no interdepartmental communication, so another pain point is integrating Microsoft Dynamics NAV with other tools. There are so many systems running, so it's not entirely the fault of Microsoft Dynamics NAV why some customers are moving. It could be because prior business decisions were different from what they are now. Another pain point or area for improvement was that any request that had come from the website had to go through an e-form which was then plugged into Microsoft Dynamics NAV. There was no direct data capture. That was the pain point, where clients had to build e-forms, and that caused delays in transactions and getting information. I'm unsure if the design was incorrect, so I'm unable to comment on it, but that is one of the pain points or areas for improvement in Microsoft Dynamics NAV.

In the next release, I would like to see a quality check module - Navision doesn't have one, and the industry very much requires it.

I would like a more modular and user-friendly interface.

Microsoft Dynamics NAV could be improved in terms of exporting income statements and balance sheets. Currently, there is a feature, but you can only have the last three years. I spent some time trying to improve the KPI portion that exports the data, that already calculates the sub forms or subtotals, but they weren't able to break that up into different dimensions. They've now managed to crowd the separate table and you can export that, but it's only for the last three years. So, they could improve this solution by getting the chart of accounts or the account schedules to be exported, where you can go further than just three years with it.

Some people might be disappointed to find that NAV isn't a turnkey solution. It's just a framework for you to build on. It has been challenging to get some of our more peculiar business practices to work in the system. And if Microsoft made some of the security setups a little easier to work with, that would be a significant improvement. The warehouse management features could also use some work. We had to buy third-party software to make NAV's warehouse management and security more usable and functional.

I am hoping there is more integration with other platforms, more features, and customization in the next release.

Some of the control aspects such as auditing can definitely be improved. For example, auditing is not very easy, and the user permissions are complicated. Also, Materials Management is a bit limited. At the moment, I definitely want them to scale up and make audit control easy to manage. Some of the code should be optimized for better performance.

There is a lot of improvement needed in the top model, such as better integration with logistics, quality management, and data modeling for all revenue types. The revenue resources could be improved by having one common table with revenues. Furthermore, I have found when it comes to customization of the solution, I have had to do some modifications in areas to cover our requirements this has been the case with my colleagues and other companies as well. In the future, there could be a better connection to Microsoft CRM and the field service area within this solution needs improvement. Microsoft Dataverse is a program where you can exchange data between the two solutions and there needs to be better integrated.

The solution is not best suited for larger-scale businesses. The features are lacking, there could be more add ons available. There are some other areas that are lacking but there are separate solutions for those other areas not covered in this solution. For example, field services and CRM are in Dynamic 365 and there is no BI feature but there a separate application for that called Power BI. I would like to see some project related feature in upcoming releases of the application. Some companies are professional service companies and they can also be project-based. Having some projects features would be helpful. If they are not including manufacturing, then at least they can add features for project-based companies.

Customization and costs could be improved. Customization is a little complex, so we don't do that. We just use the basic features provided there. We also don't have a theme to customize it as it costs a lot. In terms of what I see from the IT department, it would help if we could create an application within Dynamics NAV itself, like a dashboard, which we could customize ourselves. It'll also help if they had documentation to help with API programming. I have a hard time finding the documentation about it. We need to drill down through the output and input of the structures they gave us, and I can't find a detailed explanation of the objects and properties.

Because the platform is open, the ERP is open. Sometimes we have to do a few customizations for improving our internal processes which we do that as we go along, we've got all the GDPR things in there. It covers a lot of the aspects that we need to manage. An improvement would be the customizations that we do tend to limit by adapting our processes to the software. I'd say we'd be adapting around 60-70% and customizations would be around 30%. We don't want to diverge a lot from the standard version. We have to deal with a lot of audit issues coming from various places which is a time-consuming process. Auditors like to see who has got permissions for this and that. That's a bit of a hassle to get it out, but we do it. It's not the functional side that's an issue. I'd like to see the ability to address certain queries simplified. Not operational queries, but business issue queries, from the perspective of somebody who's managing the software.