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2020-09-21T06:33:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with Microsoft Dynamics NAV?

Please share with the community what you think needs improvement with Microsoft Dynamics NAV.

What are its weaknesses? What would you like to see changed in a future version?

13
PeerSpot user
13 Answers
CirveshDaga - PeerSpot reviewer
Enterprise Architect at Tech Mahindra
Real User
Top 5
2022-07-06T09:36:08Z
06 July 22

As our company grew we had to switch from Microsoft Dynamics NAV to a solution that was suited for larger-sized companies.

SanilPrakashan - PeerSpot reviewer
Manager ICT at B.L.Naidu & Sons Pte Ltd
Real User
Top 20
2022-06-07T07:07:00Z
07 June 22

The interface wasn't very good, although they have improved it quite a lot. The initial setup of the solution was quite complex and the troubleshooting involved with that needs to be improved.

SV
Project Consultant ( Scale Up) at a tech vendor with 501-1,000 employees
Consultant
2022-05-12T06:51:42Z
12 May 22

One of the main areas my clients had concerns with was the reporting function of Microsoft Dynamics NAV, and it probably depends on what level of licensing clients have. These are not complex users, and I'm not talking about millions of cases or tickets. This is a very limited number of users who felt that reporting is one of the areas for improvement in the solution. Each department has gone and bought tools independently, and there's no interdepartmental communication, so another pain point is integrating Microsoft Dynamics NAV with other tools. There are so many systems running, so it's not entirely the fault of Microsoft Dynamics NAV why some customers are moving. It could be because prior business decisions were different from what they are now. Another pain point or area for improvement was that any request that had come from the website had to go through an e-form which was then plugged into Microsoft Dynamics NAV. There was no direct data capture. That was the pain point, where clients had to build e-forms, and that caused delays in transactions and getting information. I'm unsure if the design was incorrect, so I'm unable to comment on it, but that is one of the pain points or areas for improvement in Microsoft Dynamics NAV.

Hemant-Sharma - PeerSpot reviewer
Senior Manager- Sales at Acxiom Consulting
Real User
Top 20
2022-04-25T09:35:45Z
25 April 22

In the next release, I would like to see a quality check module - Navision doesn't have one, and the industry very much requires it.

DS
Digital Transformation Manager at a construction company with 1,001-5,000 employees
Real User
Top 5Leaderboard
2022-03-15T19:03:04Z
15 March 22

I would like a more modular and user-friendly interface.

ER
Microsoft Dynamics Specialist at a computer software company with 51-200 employees
Real User
Top 20
2021-12-29T17:27:00Z
29 December 21

Microsoft Dynamics NAV could be improved in terms of exporting income statements and balance sheets. Currently, there is a feature, but you can only have the last three years. I spent some time trying to improve the KPI portion that exports the data, that already calculates the sub forms or subtotals, but they weren't able to break that up into different dimensions. They've now managed to crowd the separate table and you can export that, but it's only for the last three years. So, they could improve this solution by getting the chart of accounts or the account schedules to be exported, where you can go further than just three years with it.

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Steven Hoag - PeerSpot reviewer
Software Consultant at Fortitude Systems
Real User
Top 20
2021-12-21T10:52:00Z
21 December 21

Some people might be disappointed to find that NAV isn't a turnkey solution. It's just a framework for you to build on. It has been challenging to get some of our more peculiar business practices to work in the system. And if Microsoft made some of the security setups a little easier to work with, that would be a significant improvement. The warehouse management features could also use some work. We had to buy third-party software to make NAV's warehouse management and security more usable and functional.

NK
Senior Manager- Presales at a tech services company with 501-1,000 employees
MSP
Top 5
2021-11-12T16:33:24Z
12 November 21

I am hoping there is more integration with other platforms, more features, and customization in the next release.

Kamesh Gunupur - PeerSpot reviewer
Vice President - Information Systems at a media company with 1,001-5,000 employees
Real User
Top 5
2021-07-03T12:00:48Z
03 July 21

Some of the control aspects such as auditing can definitely be improved. For example, auditing is not very easy, and the user permissions are complicated. Also, Materials Management is a bit limited. At the moment, I definitely want them to scale up and make audit control easy to manage. Some of the code should be optimized for better performance.

Peter Haider - PeerSpot reviewer
Teamlead MS Dynamics 365 at Peter Haider Consulting
Real User
Top 20
2021-05-20T05:50:30Z
20 May 21

There is a lot of improvement needed in the top model, such as better integration with logistics, quality management, and data modeling for all revenue types. The revenue resources could be improved by having one common table with revenues. Furthermore, I have found when it comes to customization of the solution, I have had to do some modifications in areas to cover our requirements this has been the case with my colleagues and other companies as well. In the future, there could be a better connection to Microsoft CRM and the field service area within this solution needs improvement. Microsoft Dataverse is a program where you can exchange data between the two solutions and there needs to be better integrated.

Dinesh Parashar - PeerSpot reviewer
Practice Head- Epicor at coporateserve Solutions pvt. ltd.
Reseller
Top 5Leaderboard
2021-02-19T14:05:35Z
19 February 21

The solution is not best suited for larger-scale businesses. The features are lacking, there could be more add ons available. There are some other areas that are lacking but there are separate solutions for those other areas not covered in this solution. For example, field services and CRM are in Dynamic 365 and there is no BI feature but there a separate application for that called Power BI. I would like to see some project related feature in upcoming releases of the application. Some companies are professional service companies and they can also be project-based. Having some projects features would be helpful. If they are not including manufacturing, then at least they can add features for project-based companies.

HD
IT Manager at a construction company with 201-500 employees
Real User
Top 20
2021-01-14T16:57:50Z
14 January 21

Customization and costs could be improved. Customization is a little complex, so we don't do that. We just use the basic features provided there. We also don't have a theme to customize it as it costs a lot. In terms of what I see from the IT department, it would help if we could create an application within Dynamics NAV itself, like a dashboard, which we could customize ourselves. It'll also help if they had documentation to help with API programming. I have a hard time finding the documentation about it. We need to drill down through the output and input of the structures they gave us, and I can't find a detailed explanation of the objects and properties.

YE
Group CIO at a import and exporter with 51-200 employees
Real User
Top 20
2020-09-21T06:33:00Z
21 September 20

Because the platform is open, the ERP is open. Sometimes we have to do a few customizations for improving our internal processes which we do that as we go along, we've got all the GDPR things in there. It covers a lot of the aspects that we need to manage. An improvement would be the customizations that we do tend to limit by adapting our processes to the software. I'd say we'd be adapting around 60-70% and customizations would be around 30%. We don't want to diverge a lot from the standard version. We have to deal with a lot of audit issues coming from various places which is a time-consuming process. Auditors like to see who has got permissions for this and that. That's a bit of a hassle to get it out, but we do it. It's not the functional side that's an issue. I'd like to see the ability to address certain queries simplified. Not operational queries, but business issue queries, from the perspective of somebody who's managing the software.

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ValeryTezo - PeerSpot reviewer
Senior ICT Consultant/Project Manager at Qualisys
Jul 31, 2020
What is the difference between ERP and BPMS Tools? On which elements can we rely to decide if we used an ERP (Like Odoo) or a BPMS tool (e.g. Camunda, BONITA) to develop an application? Thank you for your response.
2 out of 4 answers
Art Hebbeler, PMP - PeerSpot reviewer
Senior Project Management Consultant at a tech services company with 1,001-5,000 employees
30 July 20
This is great question, and one that is rarely asked and even more rarely understood. ERP and BPM are two very different things, although there are some common elements.Enterprise resource planning (ERP) is a type of software that provides users access to a suite of applications. These modules are built with major business functions in mind, such as human resources, accounting, inventory management and others. The core feature of an ERP system is its ability to store and pull data from a common database, allowing for a single source of truth. For Business Process Management (BPM) software, it’s helpful to understand BPM as a discipline. BPM is comprised of the strategies and techniques used to understand, improve and automate business processes. BPM sees processes as resources in themselves and seeks to improve them. Enterprise BPM software, therefore, works to organize, manage and automate an organization’s business processes. This system achieves this by providing users with a process modelling tool to design and edit workflows. Process modelling allows users to include process descriptions to inform the audience with exactly what happens during the process. Many companies and practitioners suggest that business digital transformation can be done by taking an ERP and manipulating its applications with custom code to match the business processes, or force the business to change processes to fit the software. That can be as big a challenge, or even bigger, than designing a system from the ground up. ERP are very good at managing and data views. BPM are good at process definition and application development (if coupled with an application development tool like Bizagi, Appian, Bonita, et al), but need additional tools (BI, for instance) to provide detailed insight.  Long answer to say they are both different tools in your digital transformation process, and can be complementary to one another.
AZ
Business Architect at a tech services company with 1,001-5,000 employees
30 July 20
I agree with Art's answer. ERP systems are more about managing and tying-together the data, as opposed to executing a process per se. BPM (now often called Digital Process Automation--DPA--just to add to the confusion) is all about defining and executing the process. If you have a help desk process or product fulfillment request, you wouldn't do those in an ERP. You'd do those in a BPM/DPA system. The data from those systems may well get sent to the ERP for tracking and analysis. I hope this helps.
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