Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with SAP ERP?

Please share with the community what you think needs improvement with SAP ERP.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
43 Answers
Razan Dimashkieh - PeerSpot reviewer
Human Resources Analyst at Khatib & Alami
Real User
Oct 7, 2022

There is room for improvement, especially since we are dealing with two systems, on-premises and on cloud, and so many connections could be interrupted. Sometimes the checking criteria on Success Factors are different than the criteria on S4Hana, so we enter master data, and the Success Factor accepts it. However, additional controls are done on S4Hana, so not all the data goes smoothly. Sometimes we have so many errors and must monitor them, which takes time. It is not easily integrated with outside products because we purchased the finance, timesheet and project management modules on-premises and the HR module on cloud. Our integration issues may be specific to our company, and others may not have similar issues.

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JavedKhan1 - PeerSpot reviewer
Real User
Top 20
Jul 27, 2022

The service could be more user-friendly regarding transition codes. There are more than 65,000 four and six-digit codes from every field and domain. A person like me, or anyone else, can't remember all of them. So something easier to remember or work with would be an improvement for all SAP products, not just ERP.

AjayKumar7 - PeerSpot reviewer
Manager, Business Analytics, BI Lead at Capgemini
Real User
Top 20
Jun 23, 2022

They frequently change their strategy with the product, which they didn't do before. There are too many versions. In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult.

Alaba Ayotunde O. OLUWAYIMIKA - PeerSpot reviewer
It Asset Management Lead at Dangote Industries Limited
Real User
Top 5Leaderboard
May 18, 2022

I think that implementation could be simplified.

Olaf Dölz - PeerSpot reviewer
Senior Solution Engineer at Winshuttle
Real User
Top 10
Apr 5, 2022

If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money. I would really appreciate it if the software tools had something like template solutions where you didn't have to spend too much time and effort to configure. Instead, the process would run in the software with just a click. So, I'd like to see better provision of templates.

Ra456it - PeerSpot reviewer
Digital Business Solutions - Key Account Manager at a tech services company with 201-500 employees
Top 10
Mar 28, 2022

It could always be cheaper. There is no doubt about it. In terms of features, it is as good as it can be. It cannot be anything more with its current structure. When a new challenge comes up, they're going to scale up to meet that challenge.

Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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Digital Transformation Manager at a construction company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Mar 15, 2022

There should be better support provided to be able to migrate to S/4HANA easier.

Associate Director at a tech company with 201-500 employees
Real User
Top 5Leaderboard
Jan 28, 2022

The integration with others applications could be easier. There are many different features that this solution offers which could be easier to implement. This solution previously has a best practice implementation which we used to easily make improvements.

DGM HR at a comms service provider with 10,001+ employees
Real User
Top 5Leaderboard
Jan 12, 2022

SAP needs to be more intuitive. It should be easy to use, mobile, and employee-friendly. You need to know the transaction codes. You need to study it to be able to use it. SAP needs to change that. They need to be more intuitive. Like how Facebook is so easy to use, or Uber. No one teaches you to use these apps, but they're intuitive and you're able to use them. So the HR applications need to be the same way.

Shady Mogawer - PeerSpot reviewer
IT Manager at Arabian Cement Company
Real User
Top 5
Jan 5, 2022

One module that is not doing well is HR. It should be less complex. It should also have better integration capability. I am using the ACC version, and in this version, the integration and the communication are very difficult and complicated.

Head of ICT Infrastructure at a construction company with 1,001-5,000 employees
Real User
Top 5
Dec 27, 2021

It is not flexible for the users. SAP works in a specific way, and the users and the processes have to adapt to the way it works. It is hard to customize it to the level that we need for our work. It is not easy to get new extensions for process functions, modules, or activities. It doesn't integrate well with other solutions. SAP is a closed circle, and it is not easy to share information with all of our ecosystems. SAP has its own solution for everything, such as for business intelligence and other things. There are many specialized vendors who are doing better than SAP, but it is not easy to integrate SAP with other solutions.

RajPatnaik - PeerSpot reviewer
SAP Platform Advisory at a tech services company with 10,001+ employees
Real User
Top 10
Dec 21, 2021

The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit.

IT manager at a tech services company with 51-200 employees
Real User
Dec 21, 2021

I'm only working on the front end with ERP's user interface, which isn't very easy for end-users. It's an old-school interface, so it's often challenging to find what you need. It could be because I'm not well trained in ERP. I occasionally work with the user interface when I'm negotiating a contract.

Veerender Kumar - PeerSpot reviewer
Product Owner at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Nov 4, 2021

The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve.

Project and Service delivery Manager at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Sep 27, 2021

It's pretty pricey for the functionality. In certain barriers, for example, CRM, Salesforce can do better than the analog tools in SAP. It's not naturally grown from its own development of the SAP and a lot of products or solutions are bought in or purchased by SAP. I'm using different technologies due to this. A major problem of SAP these days is it's not homogenous. It's a conglomerate of many different solutions and systems, which are not very well integrated. The initial setup can be difficult if your team is unfamiliar with the product. Technical support could be better.

Senior SAP Solutions Analyst at a healthcare company with 201-500 employees
Real User
Jul 27, 2021

Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data.

Mauro  Del Quondam - PeerSpot reviewer
IT Development Director at Lottomatica SpA
Real User
Top 10
Jun 25, 2021

When evaluating the current version I am using now, the SAP GUI is old-style and needs to be replaced with something more modern and easy to use. However, the SAP GUI is very optimized for connection networks and is extremely good. Many people would like to have a WebGUI or something else to have access in a different way. Additionally, there could be some drag and drop functionality added because these features are normally in any website that this solution does not have. We are not using the newest version of the solution, it is difficult to say what needs to improve when the improvements could have already been made in the newer version. I did however see a demo version of the newest version and they have made improvements in the overall ability to manage with the solution.

Development Specialist at a healthcare company with 1,001-5,000 employees
Real User
Top 10
May 12, 2021

There's a lot of functionality that could be improved. We are far better now than we were before, but as a hospital we are very sensitive about security and risk because clinical information is very sensitive so we're using an on-prem solution. We're not ready to go to the cloud and I feel that SAP is trying to force us into the cloud. That is a very different model and would be a huge effort because they are very different licensing models and there are different costs involved. In addition, there are some tools we use that no longer have support for the on-prem versions. The other aspect that's important for us is availability of our systems, and without that we'd be in trouble. If you need security 24/7 and you have a cloud solution there might be a couple of areas where the platform is down and there are disruptions. That's a huge problem for us. I'd like to see some support for the on-premise solution.

Manager Finance at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Apr 21, 2021

Its user interface should be improved.

Head of Product Operations Planning at a pharma/biotech company with 1,001-5,000 employees
Real User
Top 20
Apr 16, 2021

It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better.

Sr. SAP Portfolio Architect at a manufacturing company with 10,001+ employees
Real User
Top 5
Apr 13, 2021

All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high.

Usman Saleem - PeerSpot reviewer
Senior Manager IT Business Systems Architect / SAP Project Manager at a consumer goods company with 201-500 employees
Real User
Top 10
Mar 26, 2021

Overall, the solution isn't lacking any features. What the company can get out of the solutions very much dependant on the users. They need to be knowledgeable about the product. The user interface isn't as nice as SAP HANA's. They need to work on improving it in future versions.

Sr. Manager IT at a consumer goods company with 1,001-5,000 employees
Real User
Mar 3, 2021

It's difficult to code, the structured language is difficult and could be improved. In my view, the article financials could be better.

Delivery Manager at a tech services company with 501-1,000 employees
Real User
Feb 17, 2021

One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high.

SAP MDG Consultant at a tech services company with 11-50 employees
Top 5
Feb 3, 2021

I always prefer using an S/4HANA system.

Associate Manager at a consultancy with 1,001-5,000 employees
Real User
Top 5Leaderboard
Jan 25, 2021

I think the license fees are too high.

SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization with 10,001+ employees
Real User
Top 5Leaderboard
Dec 18, 2020

It would be better if SAP ERP offered more competitive pricing. It would also help if it were more open, more flexible, with more standard products.

Azzedine Allouache - PeerSpot reviewer
GLOBAL ERP (SHIFT) Logical design and Technical Integration Lead at Sanofi
Real User
Oct 14, 2020

Standardization and customization need to be improved. Technical support is an area that is in need of improvement.

Samuel Hon - PeerSpot reviewer
IT Manager at Chun Wo Construction
Real User
Sep 23, 2020

The user interface isn't that great. This is an area they could really improve on. In general, a user should attend training before they can use this platform. There's definitely a learning curve. As a new user or employee, there may be some difficulty with onboarding. The assisting module is good enough for our construction company, however, some specific areas for construction domains are not tailor-made for construction. Ssome construction operations within the solution do not fulfill our requirements. That it is an ERP struggle, and perhaps not specific to this solution. It may not have specific details for our industry. It's fair to say that the existing module, on HR and on procurement, is good enough for us.

Azure Cloud Solution Architect(CSA) at a tech services company with 1,001-5,000 employees
Real User
Sep 23, 2020

The solution is quite expensive. They need to work on the pricing to make it more reasonable. There are no extra features needed. It's quite a complete solution.

Manager - Business Intelligence, Business Relationship Manager at a manufacturing company with 10,001+ employees
Real User
Sep 23, 2020

SAP is always costlier than other products so I'd like to see the pricing improved for preferred customers. Integration could also be improved.

Vice President at a tech services company with 1,001-5,000 employees
Real User
Sep 23, 2020

The biggest issue with the solution is that it could be a little more user-friendly.

Christophe VANDEWEGHE - PeerSpot reviewer
Director of Transformation SAP at a consultancy with 501-1,000 employees
Real User
Sep 15, 2020

There are a lot of manual tasks that are used by a lot of people, so it is a very good candidate for RPA. SAP says that if you want to extend the solutions, you need to use some solution outside of SAP for RPA, on a platform as a service or whatever. So, if SAP could have some option, but this not the tool or the best platform that is in the market. So we try to find some solutions to better convince our customers.

SAP Basis Consultant at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
Sep 10, 2020

The initial setup could be simplified. Technical support response time could be better. SAP ERP needs to be more innovative when it comes to areas like mobility and the internet. They have to enable it.

Najva Mahdzadeh - PeerSpot reviewer
Senior Business Process Analyst (BPM-BPMS) at Jiring
Real User
Sep 10, 2020

I can not completely understand or agree with this opinion, but people say that the SAP ERP's UI/UX (User Interface/User Experience) is awful. It is true that it is very complicated. When employers in a company want to use ERP, you are going to have some complexity and even conflicts. All people can not use ERP because it is complicated to use almost by nature. Because it is difficult to use, some people like our junior financial staffs will not usually be able to work with it because of the complexity. For me, I really like the product and the possibilities because I can use it to see all of the details that I want. SAP ERP is very good for a production company that has physical products because they can use it perfectly and see all the details about the business processes that they need to know. I have not experienced other ERP solutions or other ERP software but, as far as I know, SAP ERP is very full-featured and offers good visibility into processes. This is the purpose of the product. Although it may be good for me and other technical and advanced business users, the UI/UX could be a lot better. I think that especially in some of the financial modules, they need to have some improvements in budget control. It is an important component for planning and it is not being handled well for all users. That we can not do more with controlling budgeting with an ERP solution means that the solution has some weaknesses in it. It is a sort of tangential problem with the product. Because of extreme changes in the dollar exchange rate, when you want to put in a PO (purchase order) the price will change as time passes. By the day you need to pay the bill, it could be more than the budget that was projected. That is an example of the reason why we can not control our budget. The dollar exchange rate is changing daily and even hourly in our country. We want to be able to control the budget in SAP, but it does not update the budget field in the form in real-time values of the exchange rates. Our company can not use this feature and we have to do the budgeting part manually.

Murugesh Vellu - PeerSpot reviewer
Deputy Manager - SAP / ERP at Cooper Corporation Pvt Ltd
Real User
Aug 30, 2020

The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product. There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy.

it_user881271 - PeerSpot reviewer
CIO at Kolektor Group d.o.o.
Real User
Jul 20, 2020

The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex. You need to put a lot of data into the system in order to get something out of it. The solution is expensive.

Solution Application Development Manager at a real estate/law firm with 201-500 employees
Real User
Jul 8, 2020

The user interface needs to be improved. Licensing is expensive and should be reduced.

Real User
Jun 17, 2019

This solution could be made more user-friendly for development teams. Many legacy carryovers that are still in the original language (German). Configurations would be much easier if we didn't need a translator.

Projektmanager Logistik/SCM at a mining and metals company with 10,001+ employees
Real User
Apr 2, 2019

It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice. Also, SAP S/4HANA has a good visualization feature that should be added to this product.

Chief of Systems Development at a non-tech company with 10,001+ employees
Real User
Aug 20, 2018

They are not making a big effort to make it easy to integrate solutions from other vendors. It's not easy at all. When you have solutions from other vendors, SAP is not doing a good job integrating them. SAP is giving us the solutions that they provide. They buy companies. They buy solutions. And they expect that we will choose the solutions that they buy. I suppose that's the reason that they are not making a big effort in making it easy to work with solutions from other vendors. I imagine Oracle is the same. Integration is what they can do better.

Applications Architecture at a engineering company with 5,001-10,000 employees
Real User
Aug 1, 2018

There will always be something within our business that it won't fit.

Head Of Information Systems at MBDA
Jun 28, 2018

The ergonomics of ECC were poor and unattractive to newcomers, as businesses expect process streamlining.

Related Questions
BorisVishnevsky - PeerSpot reviewer
Sr.Dir/Managing Principal Technology Consulting at a consultancy with 10,001+ employees
Nov 6, 2022
Hello peers,  SAP Activate initiated a broad transition of ALL SAP Capabilities to the S4/HANA multi-cloud. How would you select targets to compare the S4/HANA capabilities? Please reach out to me to discuss this.  Thank you!
User at Hijazi Ghosheh Group
Feb 8, 2022
Hello community,  I've been looking at the following 2 products: SAP Business One and SAP ERP. What are the limitations of SAP Business One that should make me choose SAP ERP, instead? Thanks for your help!
See 1 answer
Amritanshu NEHRA - PeerSpot reviewer
User at www.acquirosolutions.com
Feb 8, 2022
Hi all within SAP there are two products:  SAP Business One and SAP S/4 HANA SAP Business One as per SAP is for Small and Medium Enterprises and SAP S/4 Hana - is for Large enterprises SAP Business One (as per SAP) is an entry-level product with limited functionality like sales, purchase, AR, AP, MRP, Inventory Production and project management and the rest of the functionality is done through customization wherein  SAP S/4 Hana has a full-blown module related to large organization MM (Material Management), FICO (Finance and Costing), PP (Production Planning),  PS Project system and can be customized as per the requirement with large user login. Cost for both systems has a big difference: Business One is approx. starting at $160K for 10 users and SAP S/4 Hana starts at $ 700K for 10 users. Hope that answers the query.
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