OpenText Content Manager vs OpenText Extended ECM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between OpenText Content Manager and OpenText Extended ECM based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed OpenText Content Manager vs. OpenText Extended ECM Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"An advantage is integration with your IP directory.""The product can be integrated with different solutions.""We like how the solution allows us to have retention of records and workflows, as well as its fire plan.""It has a robust search but has often been difficult for people to learn.""I did not face issues with the product's scalability...The solution's technical support is good.""The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

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"An SAP user can store documents directly into OpenText without a connector.""OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information.""The tool's most valuable features are document storage, security, and compliance.""The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM.""WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to.""Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping.""The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc.""Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

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Cons
"The stability of the solution is an area of concern where improvements can be made.""OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier.""The product could improve its scalability.""The ease of use should be addressed.""Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution.""Due to very limited use in the industry, vendor and contract support are hard to find."

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"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better.""The architecture needs improvement, as it's complex.""We are looking for new, advanced UI features. Currently, the UI does not look great.""A dashboard with information would be nice to see.""I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them.""Pricing could be improved and the stability or the performance needs improvement, which is very important.""OpenText Extended ECM's user interface could be improved.""The solution needs to improve the user interface."

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Pricing and Cost Advice
  • "I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."
  • "The fees incurred are for the licensing and maintenance."
  • "I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."
  • "The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."
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  • "The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
  • "Both Open Text ECM and IBM File share are expensive."
  • "It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
  • "The tool's pricing is confusing to the end customer."
  • "The solution is expensive."
  • "OpenText Extended ECM is an expensive solution."
  • "The product is pricey."
  • "OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
  • More OpenText Extended ECM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized… more »
    Top Answer:The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs. You will have to pay more… more »
    Top Answer:OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier.
    Top Answer:We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where… more »
    Top Answer:It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long… more »
    Top Answer:We make iterations on it. Every year, they usually ask for some small things. Overall, they are pretty happy with it. Being the IT person here, I do think there are areas for improvement, but both for… more »
    Ranking
    Views
    1,935
    Comparisons
    878
    Reviews
    4
    Average Words per Review
    410
    Rating
    8.3
    Views
    4,134
    Comparisons
    3,219
    Reviews
    12
    Average Words per Review
    692
    Rating
    7.5
    Comparisons
    Also Known As
    Micro Focus Content Manager, HPE Records Manager, HPE Content Manager
    OpenText Content Suite Platform
    Learn More
    Overview

    OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

    OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

    Sample Customers
    Missouri State Courts
    ATCO Australia, MSIG Asia, Orica, Salt River Project
    Top Industries
    REVIEWERS
    Government58%
    Healthcare Company8%
    Non Profit8%
    Non Tech Company8%
    VISITORS READING REVIEWS
    Government21%
    Computer Software Company15%
    Financial Services Firm8%
    Healthcare Company6%
    REVIEWERS
    Computer Software Company18%
    Energy/Utilities Company18%
    Manufacturing Company18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Government13%
    Computer Software Company11%
    Financial Services Firm11%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise30%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise20%
    Large Enterprise55%
    REVIEWERS
    Small Business43%
    Midsize Enterprise13%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    Buyer's Guide
    OpenText Content Manager vs. OpenText Extended ECM
    March 2024
    Find out what your peers are saying about OpenText Content Manager vs. OpenText Extended ECM and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. OpenText Content Manager is rated 7.6, while OpenText Extended ECM is rated 7.8. The top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". OpenText Content Manager is most compared with SharePoint, OpenText Documentum, IBM FileNet, Microsoft Purview Records Management and Objective ECM, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Alfresco and Hyland OnBase. See our OpenText Content Manager vs. OpenText Extended ECM report.

    See our list of best Enterprise Content Management vendors.

    We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.