OpenText Content Manager and OpenText Content Management are major players in enterprise document management. OpenText Content Management is often seen as the more feature-rich option, which justifies its higher cost according to user feedback.
Features: OpenText Content Manager is known for its strong capabilities in document lifecycle management, repository services, and compliance. OpenText Content Management, meanwhile, provides enhanced integration options, metadata management, and superior compatibility with enterprise applications, making it more appealing for customization and complex integrations.
Room for Improvement: Users of OpenText Content Manager highlight challenges with integrating new technologies and call for better usability and enhanced search functions. OpenText Content Management users experience complexities in integration processes but look forward to advancements in user interfaces and customer support improvements.
Ease of Deployment and Customer Service: OpenText Content Manager is primarily an on-premises solution with some hybrid cloud use, facing mixed reviews in technical support. OpenText Content Management is also largely on-premises, with users noting challenges in handling transitions due to its extensive integration potential. Both solutions demand extensive vendor interaction for support and communication.
Pricing and ROI: Both products are costly, with OpenText Content Management being pricier because of its extensive features, yet users recognize its comprehensive value. OpenText Content Manager is more budget-friendly while offering strong security and compliance, ensuring value in document management. Users should weigh long-term benefits and cost efficiencies when selecting between the two.
The staff lacks adequate knowledge.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
The product is quite stable if it is well-managed.
The expectation from the customer versus the product explanation needs alignment.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.
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