

OpenText Content Manager and Content Management compete in the document management solutions category. Content Manager holds an upper hand due to its focus on record lifecycle management and security compliance, essential for sectors needing stringent compliance, while Content Management's superior application integration is unmatched.
Features: Content Manager is designed for strong document storage and retrieval with compliance to government standards, well-suited for the legal and public sectors. It effectively integrates with Microsoft Office, facilitating efficient workflow management. On the other hand, Content Management distinguishes itself with seamless integration with enterprise applications like SAP and Office 365, enabling comprehensive digital asset, metadata, and record management to provide a uniform document handling experience.
Room for Improvement: Content Manager presents challenges with system complexity, particularly in navigation, search, and workflow areas. Its integration with social platforms is limited, and there is room to enhance user permissions and security features. Conversely, Content Management could improve its user interface and analytics, and there is potential to advance AI capabilities and metadata management, with its licensing costs being a significant consideration.
Ease of Deployment and Customer Service: Both Content Manager and Content Management typically favor on-premises deployment. Customers report mixed experiences with Content Manager's support, indicating a need for more responsive service. Meanwhile, Content Management offers smoother integration experiences with hybrid models, benefiting from enterprise-level syncing capabilities, though support issues persist.
Pricing and ROI: Content Manager's pricing can be high for large enterprises, but the security and compliance functions provide significant value, resulting in positive ROI despite initial costs. Content Management requires a substantial upfront investment due to comprehensive licensing, which can appear costly for single-use cases. Still, its ability to replace multiple solutions offers efficiency and delivers value across operations.
ROI may be very short if you use OpenText Content Management system effectively.
In prior years, support was really great; opening a ticket resulted in fast responses and proactive problem-solving.
The staff lacks adequate knowledge.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
The product is quite stable if it is well-managed.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
| Product | Market Share (%) |
|---|---|
| OpenText Content Management | 8.4% |
| OpenText Content Manager | 4.7% |
| Other | 86.9% |


| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 6 |
| Large Enterprise | 8 |
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.
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