LogicMonitor vs SCOM comparison

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10,902 views|6,666 comparisons
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Read 13 SCOM reviews
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Comparison Buyer's Guide
Executive Summary

We performed a comparison between LogicMonitor and SCOM based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed LogicMonitor vs. SCOM Report (Updated: November 2022).
655,994 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low.""The most valuable feature of LogicMonitor is the infrastructure monitoring capability.""LogicMonitor added AI technology to help understand what's normal and that has helped quite a bit, so that's the feature I found most valuable in the product. The product is also doing quite well with identifying devices and customizing a particular Cisco version or model number. LogicMonitor continues to be active in updating what is available to be monitored, and it's been very good with keeping those things current, so that's another valuable feature of the product.""We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status.""Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us.""LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform.""The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented.""It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces."

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"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence.""They have great integration with the active directory.""The most valuable feature of SCOM is real-time alerts.""It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention.""It's easy to use.""Being able to make and customize management packs and send out notifications is very valuable.""I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time.""The monitoring features are the most valuable. We have seen a major benefit from that so far."

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Cons
"Dashboarding capabilities could be enhanced. It is cumbersome, you must do it all at once, and then you must repeat the process every now and then.""Role-based permissions could be better and updating modules could be smoother.""We are working with LogicMonitor to get flexibility to see the absolute running numbers, rather than doing an average. They can keep the average for customers who want it, but there should be a way to at least show the real numbers, which are coming every second on the screen.""One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting.""LogicMonitor can easily easy to pull data from one item at a time. I have yet to find a good way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity.""LogicMonitor should always improve AI because we are always striving for real intelligence. An additional feature we'd like to see in the next release of LogicMonitor is more in the area of identification of when the dominant workload is working. There are certain devices and applications that have cycles of their own. Some are used primarily during prime time, and some are used during the overnight timeframe, and better identification and classification of those workloads would be helpful. For example, we could then do some more planning about, for this particular set of devices, as it has a prime time environment, and we don't want to see a 24-hour average, as we want to see what is the 75th or 90th percentile utilization during the prime time when it is being used, whenever that prime time is.""The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets.""There are some very specific things that need improvement in LogicMonitor. One is the lack of formatting for customized alerts, particularly the delivery of them to our email channel. We'd also like to see further customization of dashboards. Finally, something that is specific to us as an MSP that uses LogicMonitor, is white-labeling or skinning of the product, so we can make it look more customer-focused for our customers."

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"Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components.""SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product.""I would like to see them improve their network monitoring.""We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve.""It'll help if they can provide real-time or closer to real-time monitoring.""They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great.""The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult.""There could be more integration of SIM in the solution."

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Pricing and Cost Advice
  • "It's an enterprise-grade solution and competitively priced compared to the other solutions that are out there... Our organization is not huge, but LogicMonitor is worth every penny that we pay for it. I've never heard anyone say, "I'm not sure that we're getting good value for money from this product." It's integral to our business."
  • "LogicMonitor is competitively priced at the same level as other vendors, like Datadog."
  • "We are on an enterprise license plan, we are paying $7.75 per device a month. That is for a commitment of 350 devices. Anything that is over the 350 is charged at 1.2 times the rate; 1.2 times $7.75 would be the overage charge. We are looking at increasing our commitment to either 450 or 500 devices. It changes our pricing if we go to 450 devices, bringing it from $7.75 down to $7.70. If we go for 500 devices, it brings it from $7.75 down to $7.50. We will probably factor in the volume discount drop from $7.75 to $7.50 in our decision of whether we uplift or not. We also have some cloud monitors, which are about $500 a month."
  • "The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making.The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making."
  • "We've had customers who have reduced their costs by not having multiple platforms for monitoring. That said, especially with super-large environments, the cost model for LogicMonitor is the one area where we run into issues."
  • "It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity is better with this product than the previous one. It is easy for us to manage the sites. You have to choose between the standard account and the premium account. With the premium account, you get a lot more than the standard one, and you can also buy some extra features. It is a good thing to look at them because you would probably want to buy them. You should take your time and negotiate the price. They are easy. Like all cloud providers, they are able to discuss the price and if necessary, change the price."
  • "In terms of pricing, I would rate LogicMonitor four out of five."
  • "They are expensive for the cloud."
  • More LogicMonitor Pricing and Cost Advice →

  • "The pricing is good, and it's part of their system center suite."
  • "We have to pay for a license and the price is fine for us."
  • "We have an EA with Microsoft, and it comes as part of the EA."
  • "Our Enterprise Agreement includes the price."
  • "SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."
  • "I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."
  • "There is a license needed to use this solution and it is paid annually."
  • More SCOM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective.  You can check… more »
    Top Answer:Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware… more »
    Top Answer:LogicMonitor is competitively priced at the same level as other vendors, like Datadog.
    Top Answer:There is a license needed to use this solution and it is paid annually.
    Top Answer:In a future release, they should add email notification alerts.
    Top Answer:We have installed SCOM in our Windows Server 2020 system. We use the solution to monitor any issues that might happen in our infrastructure and keep them in good health. We have SQL Servers, web… more »
    Ranking
    Views
    10,902
    Comparisons
    6,666
    Reviews
    10
    Average Words per Review
    1,951
    Rating
    8.9
    13th
    Views
    11,544
    Comparisons
    8,102
    Reviews
    12
    Average Words per Review
    447
    Rating
    8.0
    Comparisons
    Also Known As
    System Center Operations Manager, SCOM 2012
    Learn More
    Overview

    LogicMonitor, a unified observability platform, brings together comprehensive monitoring capabilities and enables observability across data centers, public/private clouds, and applications. LogicMonitor provides correlation, context, and clarity to understand the business impact and causes of complex IT incidents.

    LogicMonitor is a SaaS-based unified observability platform that enables today’s digital enterprises to adopt a cloud-ready operating model for effectively meeting key business demands. The solution provides clarity across hybrid enterprise IT, and brings diverse IT and development teams together to solve complex problems. In addition, it enables IT to innovate faster while improving operations efficiency to the critical IT services they deliver. 

    LogicMonitor unifies IT teams around a single platform that allows for the collection, analysis, contextualization, and exploration of observable data in hybrid settings.

    LogicMonitor Features

    LogicMonitor has many valuable key features. Some of the most useful ones include:

    • A single source of truth for data onboarding, management, and exploration across infrastructure, apps, and IT stacks.
    • A robust ecosystem of community-supported LM modules to accelerate onboarding.
    • Provides an intuitive interface with dashboarding, reporting, and data exploration to regularly and effectively monitor and troubleshoot.
    • AIOps capabilities enable anomaly detection, early warning detection, and rapid root cause analysis for services, applications, and infrastructure.
    • Monitors across networks, systems, storage, and other IT infrastructure.
    • OpenTelemetry-based application microservices with business context and vendor independence.
    • Logging to aid infrastructure monitoring, anomaly identification, and troubleshooting.

    LogicMonitor Benefits

    There are many benefits to implementing LogicMonitor. Some of the biggest advantages the solution offers include:

    • Instantly resolve issues across DevOps and ITops teams with a single source of truth. Anticipate and discover problems early, eliminate dead ends in troubleshooting, and deploy more frequently with the confidence that hybrid IT is under control.

    • By evaluating IT data in real time for anomaly detection, you can gain predictive insights. Identify potential flaws by analyzing billions of metrics and data points from hundreds of IT devices and resources.

    • Consolidate monitoring across IT infrastructure and apps to save money and reduce risk. By replacing several point products, you can save money on licensing and maintenance.

    • Consolidate enterprise-scale and innovative capabilities into a single platform.

    • To enhance productivity, the solution offers complete visibility across the technological stack with insights, context, and correlation.

    Reviews from Real Users

    LogicMonitor stands out among its competitors for a number of reasons. Two major ones are its robust root cause analysis and its event correlation tool. PeerSpot users take note of the advantages of these features in their reviews: 

    Valentine C., Technical Service Delivery Manager at Sparx Solutions, writes of the solution, “As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform.” He adds, “I will rate it as a solid nine out of 10.”

    Robert V., Teamlead at i-LEVEL ICT Solutions, notes, “One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot.”

    SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.

    SCOM Features

    SCOM has many valuable key features. Some of the most useful ones include:

    • Application monitoring
    • Database monitoring
    • Threshold alerts
    • IT Asset Discovery
    • Predictive capabilities
    • Server usage monitoring and capacity forecasting
    • Application performance management console
    • Server availability and performance monitoring
    • Collaboration tools
    • Virtualization monitoring
    • Patch management
    • Out-of-the box templates to monitor applications
    • Application dependency mapping and thresholding

    SCOM Benefits

    There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:

    • Management and monitoring of Windows as well as Unix/Linux platforms
    • Remotely connect to Windows machines and perform administrative tasks from the console itself
    • Custom dashboard creation to help monitor the datacenter with ease
    • Agent based monitoring
    • Integrates well with other Microsoft products
    • Easy to use and reliable

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.

    A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”

    PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”

    Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”

    A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”

    A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”

    Offer
    Learn more about LogicMonitor
    Learn more about SCOM
    Sample Customers
    Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
    Dialog Telekom
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider9%
    Financial Services Firm8%
    Government6%
    REVIEWERS
    Financial Services Firm23%
    Government9%
    Retailer9%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Government13%
    Financial Services Firm11%
    Comms Service Provider10%
    Company Size
    REVIEWERS
    Small Business48%
    Midsize Enterprise24%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise14%
    Large Enterprise59%
    REVIEWERS
    Small Business20%
    Midsize Enterprise24%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise14%
    Large Enterprise69%
    Buyer's Guide
    LogicMonitor vs. SCOM
    November 2022
    Find out what your peers are saying about LogicMonitor vs. SCOM and other solutions. Updated: November 2022.
    655,994 professionals have used our research since 2012.

    LogicMonitor is ranked 5th in Network Monitoring Software with 11 reviews while SCOM is ranked 13th in Network Monitoring Software with 13 reviews. LogicMonitor is rated 9.0, while SCOM is rated 8.0. The top reviewer of LogicMonitor writes "Being a single pane of glass, a lot of metrics and alerts can all be grabbed from one place". On the other hand, the top reviewer of SCOM writes "Easy to scale, offers helpful maintenance schedules, and free online training is available". LogicMonitor is most compared with SolarWinds NPM, Splunk, Datadog, PRTG Network Monitor and Zabbix, whereas SCOM is most compared with Zabbix, Dynatrace, PRTG Network Monitor, SolarWinds NPM and IBM Tivoli NetCool OMNIbus. See our LogicMonitor vs. SCOM report.

    See our list of best Network Monitoring Software vendors.

    We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.