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LiveAssurance vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAssurance
Ranking in IT Infrastructure Monitoring
41st
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
15th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (2nd), Cloud Management (13th), AIOps (3rd)
 

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of LiveAssurance is 0.4%, up from 0.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.1%
LiveAssurance0.4%
Other98.5%
IT Infrastructure Monitoring
 

Featured Reviews

Bob Stiles - PeerSpot reviewer
Cyber Security Architect Engineer at a financial services firm with 5,001-10,000 employees
Offers proactive issue detection through customized alerts enhances troubleshooting
We saw the benefits of BlueCat Infrastructure Assurance immediately after we deployed it. The enhanced analytics dashboard helps us prioritize troubleshooting. BlueCat Infrastructure Assurance detects potential issues and anomalies before they occur, provided we have set our thresholds. Without defined thresholds, the system may still identify problems, but we will only be alerted after the event. This proactive approach helps prevent issues rather than simply reacting to them. It provides diagnostic information to help with remediation. BlueCat Infrastructure Assurance significantly enhances our company's network stability by preventing outages. With over a hundred firewalls integrated into the system, it provides comprehensive monitoring and control, effectively minimizing potential downtime. BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable."
"Thanks to BlueCat, we have not experienced any downtime in the past two years."
"BlueCat Infrastructure Assurance provides excellent analytic capabilities for early problem detection, offering beneficial diagnostic information and actionable remediation steps."
"The most valuable aspects of BlueCat Infrastructure Assurance are remote commands, a core functionality for us, and automated remediation options."
"BlueCat Infrastructure Assurance's most valuable feature is its ability to analyze integrity and perform interrogations, providing alerts based on configurable thresholds."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"I like the solution mostly for CMDB discovery."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"Before that, if a switch went down, we'd get 600 tickets; now, we get only one."
"It is a very stable solution."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The way this solution has helped us is that it improved our communication."
"It's easy to set up."
 

Cons

"BlueCat Infrastructure Assurance does not support all network security devices."
"We would greatly benefit from expanded BlueCat integrations, particularly through a robust API ingestion system that allows for custom integrations with other systems. Ideally, this would include a user-friendly message queue system that facilitates communication between BlueCat and any external system via APIs."
"Considering that some of our junior engineers have limited coding expertise, incorporating features that assist in query construction or provide clear textual translations of code would be valuable."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"I advise others not to customize a lot while using the solution."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The vendor support rates between five to six because it takes a lot of time to get issues resolved, whether minor or major. For minor issues, the team takes a month's time to provide a fix."
 

Pricing and Cost Advice

"BlueCat Infrastructure Assurance is reasonably priced."
"The pricing for BlueCat Infrastructure Assurance is fairly comparable."
"BlueCat Infrastructure Assurance meets our budget requirements."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"There are additional costs, you have to pay more for everything."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The price of ServiceNow IT Operations Management is expensive."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"The solution is costly compared to the products offered by its competitors."
"It is expensive. It is around 10 Euros per server per month."
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What needs improvement with BlueCat Infrastructure Assurance (BCIA)?
BlueCat Infrastructure Assurance does not support all network security devices. We currently use BlueCat Infrastructure Assurance on-premises, but it lacks the AI capabilities that are becoming inc...
What is your primary use case for BlueCat Infrastructure Assurance (BCIA)?
My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an internal service, helps accurately pinpoint issues within our systems.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

Indeni
ServiceNow ITOM
 

Overview

 

Sample Customers

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about LiveAssurance vs. ServiceNow IT Operations Management and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.