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LiveAssurance vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAssurance
Ranking in IT Infrastructure Monitoring
40th
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
11th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (3rd)
 

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of LiveAssurance is 0.4%, up from 0.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.2%
LiveAssurance0.4%
Other98.4%
IT Infrastructure Monitoring
 

Featured Reviews

Bob Stiles - PeerSpot reviewer
Cyber Security Architect Engineer at a financial services firm with 5,001-10,000 employees
Offers proactive issue detection through customized alerts enhances troubleshooting
We saw the benefits of BlueCat Infrastructure Assurance immediately after we deployed it. The enhanced analytics dashboard helps us prioritize troubleshooting. BlueCat Infrastructure Assurance detects potential issues and anomalies before they occur, provided we have set our thresholds. Without defined thresholds, the system may still identify problems, but we will only be alerted after the event. This proactive approach helps prevent issues rather than simply reacting to them. It provides diagnostic information to help with remediation. BlueCat Infrastructure Assurance significantly enhances our company's network stability by preventing outages. With over a hundred firewalls integrated into the system, it provides comprehensive monitoring and control, effectively minimizing potential downtime. BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BlueCat Infrastructure Assurance's most valuable feature is its ability to analyze integrity and perform interrogations, providing alerts based on configurable thresholds."
"Thanks to BlueCat, we have not experienced any downtime in the past two years."
"BlueCat Infrastructure Assurance provides excellent analytic capabilities for early problem detection, offering beneficial diagnostic information and actionable remediation steps."
"The most valuable aspects of BlueCat Infrastructure Assurance are remote commands, a core functionality for us, and automated remediation options."
"BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable."
"I like the solution due to the fact that it's scalable."
"It is a very stable solution."
"Their Event Management is very good."
"The reason is it's cost-effective, number one."
"The scalability of ServiceNow is good."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"I like the solution mostly for CMDB discovery."
"It is flexible. You can tune it, more or less, as you want."
 

Cons

"Considering that some of our junior engineers have limited coding expertise, incorporating features that assist in query construction or provide clear textual translations of code would be valuable."
"Considering that some of our junior engineers have limited coding expertise, incorporating features that assist in query construction or provide clear textual translations of code would be valuable."
"We would greatly benefit from expanded BlueCat integrations, particularly through a robust API ingestion system that allows for custom integrations with other systems. Ideally, this would include a user-friendly message queue system that facilitates communication between BlueCat and any external system via APIs."
"BlueCat Infrastructure Assurance does not support all network security devices."
"BlueCat Infrastructure Assurance does not support all network security devices."
"The security policies could be increased."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"There is room for improvement in service mapping within ServiceNow ITOM."
"The out-of-the-box reporting feature has room for the improvement, it can be make more user friendly as other tools."
"The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for, and the information that it gathers from the assets is a little more limited than what other tools provide."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
 

Pricing and Cost Advice

"The pricing for BlueCat Infrastructure Assurance is fairly comparable."
"BlueCat Infrastructure Assurance is reasonably priced."
"BlueCat Infrastructure Assurance meets our budget requirements."
"The cost of ServiceNow is much higher."
"It has different subscription models."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"There are additional costs, you have to pay more for everything."
"The price of ServiceNow IT Operations Management is expensive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The solution is costly compared to the products offered by its competitors."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
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894,738 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
26%
Manufacturing Company
12%
Comms Service Provider
10%
Healthcare Company
10%
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What needs improvement with BlueCat Infrastructure Assurance (BCIA)?
BlueCat Infrastructure Assurance does not support all network security devices. We currently use BlueCat Infrastructure Assurance on-premises, but it lacks the AI capabilities that are becoming inc...
What is your primary use case for BlueCat Infrastructure Assurance (BCIA)?
My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an internal service, helps accurately pinpoint issues within our systems.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...
What is your primary use case for ServiceNow IT Operations Management?
We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...
 

Also Known As

Indeni
ServiceNow ITOM
 

Overview

 

Sample Customers

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about LiveAssurance vs. ServiceNow IT Operations Management and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.