LiveAgent vs Spiceworks comparison

QualityUnit and Spiceworks are both solutions in the Help Desk Software category. QualityUnit is ranked #40, while Spiceworks is ranked #14 with an average rating of 8.5. QualityUnit holds a 0.9% mindshare in HDS, compared to Spiceworks’s 1.3% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

607 Views
413 Comparison Views

100% willing to recommend

Spiceworks

Read 47 Spiceworks reviews

2,387 Views
979 Comparison Views

86% willing to recommend

LiveAgent

Spiceworks

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and LiveAgent are help desk and support platforms. LiveAgent has the upper hand due to its comprehensive feature set for extensive customer service functionalities.

Features: Spiceworks offers inventory management, network monitoring, and ease of use, suitable for IT environments. LiveAgent provides ticketing, chat capabilities, call center integration, and social media management, delivering versatility for customer service-oriented roles.

Ease of Deployment and Customer Service: Spiceworks is easy to deploy on-premise and known for dedicated tech support. LiveAgent simplifies the process with cloud-based deployment and hassle-free setup, appealing to organizations looking for less maintenance.

Pricing and ROI: Spiceworks has a free core setup with paid add-ons, requiring a low initial investment with potential quick ROI. LiveAgent requires a subscription fee, but its advanced features aim to enhance operational efficiencies.

To learn more, read our detailed LiveAgent vs. Spiceworks Report (Updated: December 2025).

Buyer's Guide

LiveAgent vs. Spiceworks

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in Help Desk Software

40th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (41st), Knowledge Management Software (18th)

Spiceworks

Ranking in Help Desk Software

14th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (10th), IT Infrastructure Monitoring (42nd)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of LiveAgent is 0.9%, up from 0.4% compared to the previous year. The mindshare of Spiceworks is 1.3%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Spiceworks	1.3%
LiveAgent	0.9%
Other	97.8%

Help Desk Software

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"Spiceworks is generic and free."

"The solution is very stable. It's reliable and efficient."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"The most valuable features are the inventory and personalization."

"The software is cloud-based, so I do not need to store any data locally."

"Tickets by e-mail, with actions by hastag."

More Spiceworks pros

Cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"Sometimes, it can be difficult to integrate what you need."

"The GUI must be improved."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"I am unable to provide suggestions for improvement at this moment."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

More Spiceworks cons

Pricing and Cost Advice

Information not available

"The tool is cheap."

"It's free."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

No data available

University

12%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

Comparisons

JIRA Service Management vs LiveAgent

Compared 34% of the time

Zendesk vs LiveAgent

Compared 21% of the time

Zoho Desk vs LiveAgent

Compared 13% of the time

Samanage vs LiveAgent

Compared 11% of the time

BMC Helix ITSM vs LiveAgent

Compared 11% of the time

More LiveAgent Competitors

ServiceNow vs Spiceworks

Compared 15% of the time

Lansweeper vs Spiceworks

Compared 13% of the time

Zabbix vs Spiceworks

Compared 11% of the time

Zoho Desk vs Spiceworks

Compared 9% of the time

Nagios XI vs Spiceworks

Compared 8% of the time

More Spiceworks Competitors

Product Reports

Buyer's Guide

Help Desk Software

December 2025

Download LiveAgent product report

Buyer's Guide

Spiceworks

January 2026

Download Spiceworks product report

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

LiveAgent vs. Spiceworks

December 2025

Free Report: LiveAgent vs. Spiceworks

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