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LiveAgent vs Spiceworks comparison

QualityUnit and Spiceworks are both solutions in the Help Desk Software category. QualityUnit is ranked #38, while Spiceworks is ranked #17 with an average rating of 8.5. QualityUnit holds a 0.3% mindshare in HDS, compared to Spiceworks’s 1.9% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.
LiveAgent
Read 2 LiveAgent reviews
  • 182 Views
  • 30 Comparison Views
100% willing to recommend
Spiceworks
Read 47 Spiceworks reviews
  • 914 Views
  • 123 Comparison Views
86% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and LiveAgent are help desk and support platforms. LiveAgent has the upper hand due to its comprehensive feature set for extensive customer service functionalities.

Features: Spiceworks offers inventory management, network monitoring, and ease of use, suitable for IT environments. LiveAgent provides ticketing, chat capabilities, call center integration, and social media management, delivering versatility for customer service-oriented roles.

Ease of Deployment and Customer Service: Spiceworks is easy to deploy on-premise and known for dedicated tech support. LiveAgent simplifies the process with cloud-based deployment and hassle-free setup, appealing to organizations looking for less maintenance.

Pricing and ROI: Spiceworks has a free core setup with paid add-ons, requiring a low initial investment with potential quick ROI. LiveAgent requires a subscription fee, but its advanced features aim to enhance operational efficiencies.

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To learn more, read our detailed LiveAgent vs. Spiceworks Report (Updated: June 2025).
Buyer's Guide
LiveAgent vs. Spiceworks
June 2025
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Helped 857,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Help Desk Software
38th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
IT Service Management (ITSM) (49th), Knowledge Management Software (22nd)
Spiceworks
Ranking in Help Desk Software
17th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
IT Asset Management (12th), IT Infrastructure Monitoring (45th)
 

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.3%, up from 0.3% compared to the previous year. The mindshare of Spiceworks is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
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Rohit Samel - PeerSpot reviewer
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"The software is cloud-based, so I do not need to store any data locally."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Tickets by e-mail, with actions by hastag."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"It's easy to understand."
"The most valuable features are the inventory and personalization."
More Spiceworks pros
 

Cons

"Connection to other softwares could be improved."
"There are other products that are more popular."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"The SNMP sniffer requires a lot of work to get right."
"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"The GUI must be improved."
More Spiceworks cons
 

Pricing and Cost Advice

Information not available
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
"The tool is cheap."
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
"The product is free! Get it now."
"It's free."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
Read full review
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
University
12%
Financial Services Firm
10%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
See all answers
What is your experience regarding pricing and costs for Spiceworks?
The tool is cheap.
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What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
See all answers
 

Comparisons

No data available
ServiceNow vs Spiceworks Logo
ServiceNow vs Spiceworks
Compared 33% of the time
Zabbix vs Spiceworks Logo
Zabbix vs Spiceworks
Compared 29% of the time
Lansweeper vs Spiceworks Logo
Lansweeper vs Spiceworks
Compared 18% of the time
ManageEngine ServiceDesk Plus vs Spiceworks Logo
ManageEngine ServiceDesk Plus vs Spiceworks
Compared 8% of the time
Freshdesk vs Spiceworks Logo
Freshdesk vs Spiceworks
Compared 8% of the time
More Spiceworks Competitors
 

Product Reports

Buyer's Guide
Help Desk Software
May 2025
LiveAgent reportDownload LiveAgent product report
Buyer's Guide
Spiceworks
May 2025
Spiceworks reportDownload Spiceworks product report
 

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks
 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Buyer's Guide
LiveAgent vs. Spiceworks
June 2025
Free Report: LiveAgent vs. Spiceworks
Find out what your peers are saying about LiveAgent vs. Spiceworks and other solutions. Updated: June 2025.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.