LiveAgent vs Spiceworks comparison

QualityUnit and Spiceworks are both solutions in the Help Desk Software category. QualityUnit is ranked #35, while Spiceworks is ranked #15 with an average rating of 8.5. QualityUnit holds a 0.6% mindshare in HDS, compared to Spiceworks’s 1.6% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

317 Views
250 Comparison Views

100% willing to recommend

Spiceworks

Read 47 Spiceworks reviews

2,142 Views
835 Comparison Views

86% willing to recommend

LiveAgent

Spiceworks

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and LiveAgent are help desk and support platforms. LiveAgent has the upper hand due to its comprehensive feature set for extensive customer service functionalities.

Features: Spiceworks offers inventory management, network monitoring, and ease of use, suitable for IT environments. LiveAgent provides ticketing, chat capabilities, call center integration, and social media management, delivering versatility for customer service-oriented roles.

Ease of Deployment and Customer Service: Spiceworks is easy to deploy on-premise and known for dedicated tech support. LiveAgent simplifies the process with cloud-based deployment and hassle-free setup, appealing to organizations looking for less maintenance.

Pricing and ROI: Spiceworks has a free core setup with paid add-ons, requiring a low initial investment with potential quick ROI. LiveAgent requires a subscription fee, but its advanced features aim to enhance operational efficiencies.

To learn more, read our detailed LiveAgent vs. Spiceworks Report (Updated: July 2025).

Buyer's Guide

LiveAgent vs. Spiceworks

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in Help Desk Software

35th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (45th), Knowledge Management Software (25th)

Spiceworks

Ranking in Help Desk Software

15th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), IT Infrastructure Monitoring (47th)

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.6%, up from 0.4% compared to the previous year. The mindshare of Spiceworks is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Provides service level optimization."

"The most valuable feature was how the solution helped us to prioritize tasks."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"Tickets by e-mail, with actions by hastag."

"The solution is very stable. It's reliable and efficient."

"The solution is easy to use and easy to manage."

"The software is cloud-based, so I do not need to store any data locally."

"The most valuable features are the inventory and personalization."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

More Spiceworks pros

Cons

"There are other products that are more popular."

"Connection to other softwares could be improved."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"The SNMP sniffer requires a lot of work to get right."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"The GUI must be improved."

"I am unable to provide suggestions for improvement at this moment."

More Spiceworks cons

Pricing and Cost Advice

Information not available

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It's free."

"The tool is cheap."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

No data available

University

14%

Computer Software Company

12%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

Comparisons

JIRA Service Management vs LiveAgent

Compared 59% of the time

Zendesk vs LiveAgent

Compared 41% of the time

More LiveAgent Competitors

ServiceNow vs Spiceworks

Compared 35% of the time

Zabbix vs Spiceworks

Compared 26% of the time

Lansweeper vs Spiceworks

Compared 20% of the time

Freshdesk vs Spiceworks

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

More Spiceworks Competitors

Product Reports

Buyer's Guide

Help Desk Software

August 2025

Download LiveAgent product report

Buyer's Guide

Spiceworks

July 2025

Download Spiceworks product report

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

LiveAgent vs. Spiceworks

July 2025

Free Report: LiveAgent vs. Spiceworks

Find out what your peers are saying about LiveAgent vs. Spiceworks and other solutions. Updated: July 2025.

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