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Kaspersky Endpoint Detection and Response Optimum vs Trend Micro Worry-Free Services Suites [EOL] comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 26, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Cortex XDR offers cost-effective malware prevention, compliance, reduced operational costs, improved performance, and comprehensive threat identification.
Sentiment score
3.0
Kaspersky offers effective, cost-worthy security with a 30% return, valued for protection against data loss and phishing.
Sentiment score
5.9
Trend Micro Worry-Free Services improved deployment and efficiency but lacked unique advantages over potentially cheaper competitors.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cyber Security Manager at Welab bank
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
Detection and Response Consultant at Inovasys
I have seen a return on investment with Cortex XDR by Palo Alto Networks, as this product is offered at a minimal cost, and we can find a good ROI from it.
Cyber Security Information Security Specialist at MHM Holding GmbH
I have observed value for money from Kaspersky Endpoint Detection and Response Optimum.
Senior IT Manager at HETCO
 

Customer Service

Sentiment score
6.9
Cortex XDR's customer service receives mixed reviews, with experiences varying based on support plans and regional partner involvement.
Sentiment score
5.3
Kaspersky support is generally good with knowledgeable staff, but some users report delays and occasional imprecise answers.
Sentiment score
5.1
Trend Micro support is responsive and knowledgeable, yet users suggest extending hours for improved customer experience.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
Head of data centers at a non-profit with 10,001+ employees
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
Senior Process Expert at A.P. Moller - Maersk
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
Chief of IT Architecture at a financial services firm with 10,001+ employees
Compared to other solution providers, the responses are not very clear when we need support.
Consultant at a tech services company with 11-50 employees
We usually solve issues ourselves due to our experience, as paid support is not used.
Network Engineer at Berhan Bank
For technical support, Kaspersky provides two kinds: purchased support for real-time assistance and normal support during working hours.
CEO at Haniya Technologies
Support is extremely good, but there is room for improvement.
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
 

Scalability Issues

Sentiment score
7.5
Cortex XDR offers scalable, adaptable cloud-based security, supporting diverse workloads and smooth deployment across numerous endpoints and environments.
Sentiment score
7.9
Kaspersky Endpoint Detection and Response Optimum is scalable, supporting thousands of endpoints, though some integrations may be needed.
Sentiment score
6.3
Trend Micro Worry-Free Services Suites offers scalability and cost-effectiveness for SMEs but depends on reliable internet and has some limitations.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Assistant Security Architect at a tech services company with 1-10 employees
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
Head of data centers at a non-profit with 10,001+ employees
I think scalability for Cortex XDR by Palo Alto Networks is good.
Threat Analyst II at a tech vendor with 1,001-5,000 employees
Kaspersky Endpoint Detection and Response Optimum can expand from Endpoint Detection and Response to Extended Detection and Response and then threat intelligence solutions.
CEO at Haniya Technologies
It is very easy for me to scale.
Senior IT Executer at Mylerz Co.
Currently, I find it good and easily scalable.
Network Engineer at Berhan Bank
 

Stability Issues

Sentiment score
8.0
Cortex XDR by Palo Alto Networks is stable, reliable under heavy loads, with few bugs and continuous performance improvements.
Sentiment score
7.9
Kaspersky Endpoint Detection and Response Optimum is highly stable, scoring high in reliability with minor agent disconnection issues.
Sentiment score
6.9
Trend Micro Worry-Free Services Suites is highly stable, receives regular updates, but connectivity issues can occasionally risk protection.
Cortex remains fast and responsive, even with increasing data and alerts.
Final Year Student at Gitam University
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR is stable, offering high quality and reliable performance.
Cyber Security Manager at Welab bank
The solution is highly stable, scoring more than nine in terms of protection.
Chief Information Technology Officer at a engineering company with 1,001-5,000 employees
Kaspersky Endpoint Detection and Response Optimum is stable.
Network Engineer at Berhan Bank
I would rate stability for Kaspersky Endpoint Detection and Response Optimum as nine; it is pretty stable, a very good, stable product.
CEO at Haniya Technologies
 

Room For Improvement

Cortex XDR needs UI simplification, improved integration, better reporting, and training, while users face high costs and configuration challenges.
Kaspersky EDR Optimum requires better firewall integration, UI improvements, simplified setup, enhanced support, and unified tool management.
Trend Micro Worry-Free Services Suites requires enhancements in performance, documentation, price, and cybersecurity features to improve adoption.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
Final Year Student at Gitam University
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
Pre Sales Architect at network techlab
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Cyber Security Information Security Specialist at MHM Holding GmbH
To increase the benefits of the product, Managed Detection and Response (MDR) service from Kaspersky should be included.
Chief Information Technology Officer at a engineering company with 1,001-5,000 employees
The uninstallation needs better handling, specifically with automatic license deletions.
Senior IT Manager at HETCO
SonicWall can integrate with other products such as Sophos, SentinelOne, and several others, but not with Kaspersky.
Consultant at a tech services company with 11-50 employees
The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID.
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
 

Setup Cost

Cortex XDR is seen as an expensive yet flexible solution with scalable pricing varying from $20 to $90 per user.
Kaspersky EDR Optimum is cost-effective, subscription-based, and offers good value, appealing to budget-conscious companies.
Trend Micro pricing is mixed; some find it affordable, others pricey, yet it's valued despite higher costs than competitors.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
Consultant at a tech services company with 1,001-5,000 employees
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
Cyber Security Manager at Welab bank
Kaspersky is very cheap compared to solutions like CrowdStrike or other vendors.
Senior IT Executer at Mylerz Co.
The value from Kaspersky is very good, especially since we recently got a special deal.
Chief Information Technology Officer at a engineering company with 1,001-5,000 employees
Kaspersky Endpoint Detection and Response Optimum is reasonably priced for the market.
Senior IT Manager at HETCO
The pricing of Trend Micro is a little bit higher compared to Sophos.
Information Technology Administrator at Enterstellar Softwares(OPC) Pvt Ltd
 

Valuable Features

Cortex XDR enhances threat detection and response with AI, seamless integration, and efficient threat intelligence for improved risk management.
Kaspersky EDR Optimum provides real-time threat response, user-friendly interface, robust security features, and seamless integration for enterprise protection.
Trend Micro Worry-Free Services offers comprehensive protection with behavior detection, integration, and multi-tenancy, but pricing concerns persist.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
Cyber Security Manager at Welab bank
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
Pre Sales Architect at network techlab
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Final Year Student at Gitam University
It fulfills security and protection requirements against newly discovered malware, especially ransomware attacks.
Chief Information Technology Officer at a engineering company with 1,001-5,000 employees
Threat Response Automation in Kaspersky Endpoint Detection and Response Optimum is quite effective for enhancing security.
Senior IT Manager at HETCO
In the past month, we encountered an unknown type of malware, but the behavior was sufficient for Kaspersky to isolate the network based on this behavior, which proved very efficient.
Consultant at a tech services company with 11-50 employees
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
Information Technology Administrator at Enterstellar Softwares(OPC) Pvt Ltd
We can get in-depth details of the emails going in and out, and we can create rules.
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
106
Ranking in other categories
Endpoint Protection Platform (EPP) (5th), Endpoint Detection and Response (EDR) (7th), Extended Detection and Response (XDR) (6th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (2nd)
Kaspersky Endpoint Detectio...
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
26
Ranking in other categories
Endpoint Protection Platform (EPP) (26th)
Trend Micro Worry-Free Serv...
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies
Continuous protection has improved automated threat response and reporting for our endpoints
We did work with one of our clients who required mobile security solutions. In my opinion, Trend Micro, when we went through the POCs and other components, we did not find it very strong as far as mobile security is concerned. I think Kaspersky is much better than Trend Micro when it comes to mobile security solutions. From an outside perspective, Kaspersky Endpoint Detection and Response Optimum looks pretty strong and comprehensive. The main improvement would be if they could decrease the cost, as it would be great for clients since it is quite expensive now compared to when it used to be cheaper. The key competitor for Kaspersky Endpoint Detection and Response Optimum is Trend Micro. Trend Micro is the only competitor in the market right now. I would say both Trend Micro Endpoint Detection and Response and Kaspersky Endpoint Detection and Response Optimum are quite similar; I cannot say that one is better than the other. The difference is mainly in cost; Trend Micro has mostly moved all their products to the cloud, offering no on-premises products now, whereas Kaspersky is still in a transition phase providing both on-premises and cloud solutions. Many clients prefer on-premises as it is less expensive compared to cloud.
Mohammed Zain - PeerSpot reviewer
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
Achieve effective email management while identifying areas for security upgrades
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID. We were not able to get a satisfactory answer from them regarding the BEC issue. The ransomware protection issue for the old servers or outdated servers and recovery of the data needs improvement in Trend Micro Worry-Free Services Suites. The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue. The response time of the support also needs improvement.
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
9%
Comms Service Provider
6%
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
7%
Comms Service Provider
7%
Computer Software Company
14%
Comms Service Provider
10%
Security Firm
9%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise20
Large Enterprise47
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise6
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
 

Questions from the Community

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Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
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How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Kaspersky Endpoint Detection and Response Optimum?
Kaspersky Endpoint Detection and Response Optimum is reasonably priced for the market. I do not know the exact cost o...
What needs improvement with Kaspersky Endpoint Detection and Response Optimum?
We did work with one of our clients who required mobile security solutions. In my opinion, Trend Micro, when we went ...
What is your primary use case for Kaspersky Endpoint Detection and Response Optimum?
When it comes to endpoint security requirements, we work with Trend Micro most of the time; currently, my focus is mo...
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web ...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four...
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
I am working with the Trend Micro One solution. I use Trend Micro Worry-Free Services Suites, which includes six comp...
 

Comparisons

 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
No data available
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Information Not Available
Information Not Available
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