We did work with one of our clients who required mobile security solutions. In my opinion, Trend Micro, when we went through the POCs and other components, we did not find it very strong as far as mobile security is concerned. I think Kaspersky is much better than Trend Micro when it comes to mobile security solutions. From an outside perspective, Kaspersky Endpoint Detection and Response Optimum looks pretty strong and comprehensive. The main improvement would be if they could decrease the cost, as it would be great for clients since it is quite expensive now compared to when it used to be cheaper. The key competitor for Kaspersky Endpoint Detection and Response Optimum is Trend Micro. Trend Micro is the only competitor in the market right now. I would say both Trend Micro Endpoint Detection and Response and Kaspersky Endpoint Detection and Response Optimum are quite similar; I cannot say that one is better than the other. The difference is mainly in cost; Trend Micro has mostly moved all their products to the cloud, offering no on-premises products now, whereas Kaspersky is still in a transition phase providing both on-premises and cloud solutions. Many clients prefer on-premises as it is less expensive compared to cloud.
The reporting system is good, but it can be quite tricky for customers to get the reports. Unfortunately, Kaspersky UI is something they need to work upon. It's not as simplistic or user-friendly as other competing products such as Sophos or Check Point. The UI they have, while they have tried to make it quite simple on the cloud, the KMC is still comprehensive but complex for many admins. They could follow their cloud UI pattern, which would make life easier for customers. In general, the main area for improvement is UI. This is the main concern so far. Tech support from Kaspersky is a place where they could improve. The issue with support is getting hold of the support can be taxing at times. The overall turnaround time in some cases can be quite high.
Consultant at a tech services company with 11-50 employees
Reseller
Top 20
Aug 25, 2025
I do not use the security for mail server with Kaspersky Endpoint Detection and Response Optimum version endpoint EDR, as I have never used security for mail. A significant issue for me is that I work with SonicWall, and I cannot integrate Kaspersky with SonicWall's Security Operation Center. This integration limitation is problematic for me, which is why I compare the Capture Client with Kaspersky. As long as there are problems with products from Russia, many more issues will arise. It is difficult because it is a political problem between US government and Russian government. SonicWall can integrate with other products such as Sophos, SentinelOne, and several others, but not with Kaspersky.
For improvement, I recommend automating the deletion of licenses when uninstalling Kaspersky Endpoint Detection and Response Optimum. The product could be improved by resolving the problem with uninstalling devices. The uninstallation needs better handling, specifically with automatic license deletions. There isn't anything else that should be improved in Kaspersky Endpoint Detection and Response Optimum beyond that issue.
Information Technology Infrastructure Section Head at a consumer goods company with 11-50 employees
Real User
Top 5
Apr 25, 2025
The central management needs improvement. The ease of use for updating and managing through the web console is difficult and lacks features. Integration with Mobile Device Management ( /categories/mobile-device-management-mdm ) is not good, and controlling client update times can become problematic. If there is a network issue during an update, it can create junk files on the system, filling up disk space.
To increase the benefits of the product, Managed Detection and Response (MDR) service from Kaspersky should be included. I use this to monitor devices from a centralized location and report any abnormal behaviors.
IT Security Operations Engineer at Banco Nacional de Angola
Real User
Nov 17, 2023
There could be visibility for troubleshooting incidents. We are unable to find the root cause of the attack. They should provide more notifications for incidents and more clarification or information about malicious activity.
For EDR, it should provide us with a comprehensive view. Currently, it gives us a process-oriented view, but we need a broader view like Crowdstrike. It needs to provide a complete picture, including IoT connections between devices, and it should be more intuitive. Support can be considered another area for improvement. It could have faster response times.
Information Technology Infrastructure Section Head at a consumer goods company with 11-50 employees
Real User
Top 5
Mar 21, 2023
The solution can improve the uninstallation process. The removal of the agent can be difficult. The purpose is for security, but it requires a lot of time and sometimes a special tool. If it were necessary to incur additional costs, it would be acceptable for the solution to possess more comprehensive integrated functionalities.
I'm a person who wants everything to communicate or integrate into a single pane of glass. This is a challenge with Kaspersky Endpoint Detection and Response Optimum because there's no basic segmentation. I propose implementing a firewall to start basic segmentation, and I like to integrate everything with the firewall. For example, I like my endpoint solution to talk with my firewall directly to exchange threat feeds and possible malware information. There needs to be a unified conversation between all of my products, such as the base products, next-generation firewall, endpoint protection, my net, and the analyzers, which all need to be in a single spot to talk to each other. I need a product that manages all the different products I'm using. I've been using Fortinet for a long time, and I mainly like it because I can manage FortiGate, FortiSwitch, and EMS in FortiManager in a single pane of glass. I can even automate and script. I can do anything. You can't do this in Cisco and Kaspersky, though I know Cisco is trying to change that reality now. Cisco is trying to do it the way Fortinet does it. I'm more of a Forcepoint and Fortinet guy. What I want to be added to Kaspersky Endpoint Detection and Response Optimum is a single pane of glass management, where everything is integrated into a single pane of glass. I also want Kaspersky to have a firewall product because it only has EDR and antivirus solutions currently.
An area for improvement in Kaspersky Endpoint Detection and Response Optimum would be to provide the cloud console platform to all users, regardless of the number of licenses a company has purchased. For example, a company with 50 employees should have access to the cloud console platform even if they have only purchased a certain number of licenses for the solution.
Senior Presales Engineer at Summit Technology Solution
Real User
Dec 1, 2022
I'd like to see the capability for making more comparisons between the groups. For example, we'd like to see how the solution stacks up against different products and vendors. I'd like more transparency on how it compares to others. Security features could be improved.
In terms of the Pakistani market and talking from a salesperson's perspective, I'd suggest that Kaspersky introduce a bundle of Kaspersky EDR-Optimum or Kaspersky EDR-Expert along with its Business Select/Advance suite. When I say this, I understand the Pakistani market and how slow and less eager organizations are to invest in IT and internet security. Most of them don't invest until or unless they face any attack or network failure. However, in addition to the product, Kaspersky should give EDR-Optimum on the cloud for less than 300 users as well, in case any customer has its whole network on the cloud. That way they can easily use it.
We want to check another compatibility and competitor so that we can compare the steps, and compare with Kaspersky Endpoint Detection and Response Optimum. The technology grows day by day, so we need to check for updates and do the updates daily. Kaspersky Endpoint Detection and Response Optimum is still improving over time and quality-wise, there are still things that need to be changed in the product, so that's why I rated it nine out of ten. Compatibility could also be improved in the product.
Kaspersky Endpoint Detection and Response Optimum provides swift threat detection and response, enhancing device and vulnerability management via an intuitive dashboard.With features like automated threat detection, advanced encryption, and centralized reporting, Kaspersky Endpoint Detection and Response Optimum elevates security management. Its cloud console supports incident analysis, while behavior analysis and machine learning offer robust network insights. Despite integration challenges...
We did work with one of our clients who required mobile security solutions. In my opinion, Trend Micro, when we went through the POCs and other components, we did not find it very strong as far as mobile security is concerned. I think Kaspersky is much better than Trend Micro when it comes to mobile security solutions. From an outside perspective, Kaspersky Endpoint Detection and Response Optimum looks pretty strong and comprehensive. The main improvement would be if they could decrease the cost, as it would be great for clients since it is quite expensive now compared to when it used to be cheaper. The key competitor for Kaspersky Endpoint Detection and Response Optimum is Trend Micro. Trend Micro is the only competitor in the market right now. I would say both Trend Micro Endpoint Detection and Response and Kaspersky Endpoint Detection and Response Optimum are quite similar; I cannot say that one is better than the other. The difference is mainly in cost; Trend Micro has mostly moved all their products to the cloud, offering no on-premises products now, whereas Kaspersky is still in a transition phase providing both on-premises and cloud solutions. Many clients prefer on-premises as it is less expensive compared to cloud.
The reporting system is good, but it can be quite tricky for customers to get the reports. Unfortunately, Kaspersky UI is something they need to work upon. It's not as simplistic or user-friendly as other competing products such as Sophos or Check Point. The UI they have, while they have tried to make it quite simple on the cloud, the KMC is still comprehensive but complex for many admins. They could follow their cloud UI pattern, which would make life easier for customers. In general, the main area for improvement is UI. This is the main concern so far. Tech support from Kaspersky is a place where they could improve. The issue with support is getting hold of the support can be taxing at times. The overall turnaround time in some cases can be quite high.
I do not use the security for mail server with Kaspersky Endpoint Detection and Response Optimum version endpoint EDR, as I have never used security for mail. A significant issue for me is that I work with SonicWall, and I cannot integrate Kaspersky with SonicWall's Security Operation Center. This integration limitation is problematic for me, which is why I compare the Capture Client with Kaspersky. As long as there are problems with products from Russia, many more issues will arise. It is difficult because it is a political problem between US government and Russian government. SonicWall can integrate with other products such as Sophos, SentinelOne, and several others, but not with Kaspersky.
For improvement, I recommend automating the deletion of licenses when uninstalling Kaspersky Endpoint Detection and Response Optimum. The product could be improved by resolving the problem with uninstalling devices. The uninstallation needs better handling, specifically with automatic license deletions. There isn't anything else that should be improved in Kaspersky Endpoint Detection and Response Optimum beyond that issue.
The central management needs improvement. The ease of use for updating and managing through the web console is difficult and lacks features. Integration with Mobile Device Management ( /categories/mobile-device-management-mdm ) is not good, and controlling client update times can become problematic. If there is a network issue during an update, it can create junk files on the system, filling up disk space.
To increase the benefits of the product, Managed Detection and Response (MDR) service from Kaspersky should be included. I use this to monitor devices from a centralized location and report any abnormal behaviors.
Occasionally, I encounter connection problems, and the signal is not very good.
The application should be made a bit lighter so that it does not slow down the PC.
There could be visibility for troubleshooting incidents. We are unable to find the root cause of the attack. They should provide more notifications for incidents and more clarification or information about malicious activity.
For improvement, they should make the scanning process faster. The scanning and updating take more time.
The solution needs to give more control to users on firewalls.
For EDR, it should provide us with a comprehensive view. Currently, it gives us a process-oriented view, but we need a broader view like Crowdstrike. It needs to provide a complete picture, including IoT connections between devices, and it should be more intuitive. Support can be considered another area for improvement. It could have faster response times.
I want the tool’s pricing to improve.
The solution can improve the uninstallation process. The removal of the agent can be difficult. The purpose is for security, but it requires a lot of time and sometimes a special tool. If it were necessary to incur additional costs, it would be acceptable for the solution to possess more comprehensive integrated functionalities.
I'm a person who wants everything to communicate or integrate into a single pane of glass. This is a challenge with Kaspersky Endpoint Detection and Response Optimum because there's no basic segmentation. I propose implementing a firewall to start basic segmentation, and I like to integrate everything with the firewall. For example, I like my endpoint solution to talk with my firewall directly to exchange threat feeds and possible malware information. There needs to be a unified conversation between all of my products, such as the base products, next-generation firewall, endpoint protection, my net, and the analyzers, which all need to be in a single spot to talk to each other. I need a product that manages all the different products I'm using. I've been using Fortinet for a long time, and I mainly like it because I can manage FortiGate, FortiSwitch, and EMS in FortiManager in a single pane of glass. I can even automate and script. I can do anything. You can't do this in Cisco and Kaspersky, though I know Cisco is trying to change that reality now. Cisco is trying to do it the way Fortinet does it. I'm more of a Forcepoint and Fortinet guy. What I want to be added to Kaspersky Endpoint Detection and Response Optimum is a single pane of glass management, where everything is integrated into a single pane of glass. I also want Kaspersky to have a firewall product because it only has EDR and antivirus solutions currently.
The initial setup is a bit difficult. It could be easier. We'd like to see the price drop a bit.
An area for improvement in Kaspersky Endpoint Detection and Response Optimum would be to provide the cloud console platform to all users, regardless of the number of licenses a company has purchased. For example, a company with 50 employees should have access to the cloud console platform even if they have only purchased a certain number of licenses for the solution.
I'd like to see the capability for making more comparisons between the groups. For example, we'd like to see how the solution stacks up against different products and vendors. I'd like more transparency on how it compares to others. Security features could be improved.
We would like more data to be available from this solution, in order for it to be usable in strategic decision making.
In terms of the Pakistani market and talking from a salesperson's perspective, I'd suggest that Kaspersky introduce a bundle of Kaspersky EDR-Optimum or Kaspersky EDR-Expert along with its Business Select/Advance suite. When I say this, I understand the Pakistani market and how slow and less eager organizations are to invest in IT and internet security. Most of them don't invest until or unless they face any attack or network failure. However, in addition to the product, Kaspersky should give EDR-Optimum on the cloud for less than 300 users as well, in case any customer has its whole network on the cloud. That way they can easily use it.
EDR Optimum's scalability could be improved.
We want to check another compatibility and competitor so that we can compare the steps, and compare with Kaspersky Endpoint Detection and Response Optimum. The technology grows day by day, so we need to check for updates and do the updates daily. Kaspersky Endpoint Detection and Response Optimum is still improving over time and quality-wise, there are still things that need to be changed in the product, so that's why I rated it nine out of ten. Compatibility could also be improved in the product.
We have had some issues updating Kaspersky Endpoint Detection and Response Optimum.
I want Kaspersky to extend its products to internet protection. For example, I would like them to develop a firewall integrated with EDR.