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Jira vs OpenText Functional Testing comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Jira boosts productivity, efficiency, and ROI through centralized planning and tracking, despite occasional plugin and tracking challenges.
Sentiment score
6.8
OpenText Functional Testing boosts ROI by enhancing efficiency with AI, reducing manual efforts, and accelerating test execution time.
Overall, the ROI mainly came from improved team productivity, better project visibility, reduced coordination efforts, faster issue tracking, and more predictable delivery execution.
SDE 2 at Virtusa
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
We implement it and track it with the help of the time tracking feature, which makes it quite easy to manage everything in a single platform.
Technical Lead at a tech services company with 501-1,000 employees
Automation is done very fast, leading to improvements in the QA process and reducing the time needed for test automation.
Support Engineer at a computer software company with 11-50 employees
The development time using UFT can be cut down into half as compared to coding from scratch.
QA Automation Architect at a manufacturing company with 10,001+ employees
We can easily achieve a return on investment in one, two, or three years.
Senior Manager at Deloitte
 

Customer Service

Sentiment score
6.7
Jira's customer service is helpful and responsive, but delays and complex issues require more personalized and faster resolutions.
Sentiment score
6.1
OpenText Functional Testing's customer service is praised for responsiveness, but support experiences vary in wait times and issue resolution.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
They usually reach out within one to two business days and give specific answers.
Senior Technical Support Engineer I at Krisp
Atlassian's biggest strength is its self-service ecosystem: documentation, community discussions, and integrations.
SDE 2 at Virtusa
Support cases are easily created and attended to promptly, depending on urgency.
Support Engineer at a computer software company with 11-50 employees
After creating a ticket, it takes three to five days for them to acknowledge it and then send it to somebody.
QA Automation Architect at a manufacturing company with 10,001+ employees
The technical support is rated eight out of ten.
Senior Manager at Deloitte
 

Scalability Issues

Sentiment score
7.2
Jira scales well for large enterprises but faces challenges with workflow customization and integration affecting user experience.
Sentiment score
7.1
OpenText Functional Testing is scalable with proper license management and infrastructure, excelling in test automation scalability and integration.
In our experience, Jira scales well across team size growth, multiple departments, larger project portfolios, and complex Agile environments.
SDE 2 at Virtusa
Overall, Jira is highly scalable for both team size and project complexity.
student at a university with 51-200 employees
As the number of users, projects, and work items grows, Jira can scale effectively.
Integration Supervisor Lead at a manufacturing company with 5,001-10,000 employees
Running them in parallel allows you to consume multiple runtime licenses and just execute the tests that don't have conflicting priorities and get through a lot of volume much quicker.
Sr. Quality Assurance Project Manager at a tech services company with 501-1,000 employees
The tool can be installed on all computers used by developers or test automation engineers.
Support Engineer at a computer software company with 11-50 employees
 

Stability Issues

Sentiment score
7.6
Jira is generally stable and reliable but may face performance issues depending on customization, server setup, and user volume.
Sentiment score
6.6
OpenText Functional Testing performs well on suitable hardware, but stability varies with new features and requires strategic implementation.
It handles team collaborations and large workloads consistently very well.
Software Engineer at ValueMomentum
Downtime is very rare.
SDE 2 at Virtusa
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
One of the key stability issues was that Windows would consume memory without releasing it, leading to regression testing crashes.
QA Lead at a financial services firm with 51-200 employees
 

Room For Improvement

Jira requires improvements in usability, integration, and training, with concerns in search, customization, workflows, and complex project management.
OpenText Functional Testing is criticized for high memory usage, slow performance, poor compatibility, and requires technical skills and costly investment.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.
Senior Consultant at a consultancy with 10,001+ employees
A simpler user experience for new users is necessary.
Senior Quality Analyst at a consultancy with 51-200 employees
Incorporating behavior-driven development tests would enhance the capabilities of UFT One.
Support Engineer at a computer software company with 11-50 employees
If it could move closer to a no-code or low-code solution, it might dominate the market again.
QA Automation Architect at a manufacturing company with 10,001+ employees
We frequently encountered stability issues when the browser dependency caused Windows to consume memory without releasing it, leading to crashes during regression testing.
QA Lead at a financial services firm with 51-200 employees
 

Setup Cost

Jira's pricing varies by user and features; enterprises appreciate its value despite rising costs with scale and plugins.
Despite its high cost and complex pricing, OpenText Functional Testing is valued for support and features, offering flexible licenses.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
Overall, Jira offers good value for an organization that actively uses its capabilities, but companies should plan carefully for long-term scaling costs, especially in large enterprise environments with many users and plugins.
SDE 2 at Virtusa
It is quite affordable, and the setup cost is low.
student at a university with 51-200 employees
It's cheaper than Tricentis Tosca but more expensive than some others.
Support Engineer at a computer software company with 11-50 employees
The pricing or licensing policy of OpenText is a bit expensive, however, it's one of the best solutions in the market.
Senior Manager at Deloitte
There are many open-source tools with no cost, and there are no-code tools that are less expensive than UFT.
QA Automation Architect at a manufacturing company with 10,001+ employees
 

Valuable Features

Jira offers customizable project management with bug tracking, agile support, robust integration, and collaboration features enhancing team productivity.
OpenText Functional Testing enhances automation efficiency with AI tools, platform compatibility, and support for diverse technologies.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
Agile boards give instant visibility into what is in progress, blocked, or completed. It provides clear status and ownership, which helps the team stay aligned without constant follow-ups.
Senior Quality Analyst at a consultancy with 51-200 employees
Jira has helped not only our organization but many organizations to be very focused and understand what needs to be done and to prioritize things effectively.
Senior Technical Support Engineer I at Krisp
UFT supports Oracle, SAP, PeopleSoft, and other non-web applications, making automation feasible.
QA Automation Architect at a manufacturing company with 10,001+ employees
The object repository is one of the best in the market, allowing creation of a repository useful for all tests.
Support Engineer at a computer software company with 11-50 employees
OpenText UFT One offered valuable features by allowing us to build up libraries to streamline repetitive tasks, making scripting much easier.
QA Lead at a financial services firm with 51-200 employees
 

Categories and Ranking

Jira
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
284
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd), Project Management Software (1st)
OpenText Functional Testing
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
98
Ranking in other categories
Functional Testing Tools (3rd), Mobile App Testing Tools (2nd), Regression Testing Tools (3rd), API Testing Tools (3rd), Test Automation Tools (4th)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. Jira is designed for Application Lifecycle Management (ALM) Suites and holds a mindshare of 11.0%, down 21.1% compared to last year.
OpenText Functional Testing, on the other hand, focuses on Functional Testing Tools, holds 7.1% mindshare, down 9.3% since last year.
Application Lifecycle Management (ALM) Suites Mindshare Distribution
ProductMindshare (%)
Jira11.0%
Microsoft Azure DevOps9.5%
OpenText Application Quality Management6.8%
Other72.7%
Application Lifecycle Management (ALM) Suites
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
OpenText Functional Testing7.1%
Tricentis Tosca9.9%
SmartBear TestComplete4.9%
Other78.1%
Functional Testing Tools
 

Q&A Highlights

it_user573357 - PeerSpot reviewer
Solutions Director at a tech services company with 1,001-5,000 employees
May 13, 2020
 

Featured Reviews

RituRaj - PeerSpot reviewer
SDE 2 at Virtusa
Centralized sprint boards have transformed our planning and now improve cross‑team visibility
While Jira is very powerful, there are definitely areas it could be improved, especially for usability and simplicity. One common challenge is that Jira can feel overwhelming for new users. The number of features, configurations, workflows, and settings is huge. Onboarding non-technical teams or new employees sometimes takes longer than expected. A simple default experience for a beginner would help a lot. Another issue is performance. In large organizations with heavy customizations, large backlogs, or complex dashboards, Jira can occasionally feel slow, especially when loading filters, reports, or larger boards. Pricing can also become expensive as an organization scales and multiple Atlassian products and plugins are added. Some smaller teams sometimes feel the ecosystem becomes costly over time. The mobile experience would be smoother for project managers or leadership users who mainly want quick update approvals or dashboard views on the go. Overall, Jira's biggest strength is flexibility, but that flexibility can also create complexity if not managed carefully. Improving simplicity, performance, and ease of adoption would make the platform even stronger. An additional improvement I would mention for Jira is around balancing flexibility with simplicity. Jira gives organizations a huge amount of customization power, which is great. But over time, many teams end up creating overly complicated processes. After a few years, some Jira environments become difficult to maintain because there are many workflows, custom fields, permissions, and automations layered on top of each other. It would help if Jira would provide a strong built-in recommendation or health check for keeping a project clean or efficient. For example, identifying unused custom fields, suggesting workflow simplicity improvements, flagging redundant automations, or recommending dashboard optimization.
Kevin Copple - PeerSpot reviewer
Sr. Quality Assurance Project Manager at a tech services company with 501-1,000 employees
Has supported faster test execution and increased flexibility while offering room to improve support responsiveness
Reducing the levels of support is something they could continue to improve. They tend to have an entry-level person that may not be as familiar with the product that fields the calls, which creates another day of delay to get to the level that's needed. This is a common practice across most companies where you call, you get the entry-level person, and then they work their way up to help screen calls so that they are more focused.
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Answers from the Community

it_user573357 - PeerSpot reviewer
Solutions Director at a tech services company with 1,001-5,000 employees
May 13, 2020
May 13, 2020
On my experience you can do this but through Jenkins or Bamboo and ALM plugin, and send the outcomes to Jira , the plugin can execute standalone QTP script.
2 out of 17 answers
it_user431943 - PeerSpot reviewer
Principal Consultant/Organizational Change Management at a tech vendor with 5,001-10,000 employees
Dec 20, 2016
My apologies but my JIRA usage was very limited and I'm no longer working for the firm that was using it. Sent from my iPhone
Dec 20, 2016
On my experience you can do this but through Jenkins or Bamboo and ALM plugin, and send the outcomes to Jira , the plugin can execute standalone QTP script.
 

Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
13%
Construction Company
10%
Computer Software Company
6%
Manufacturing Company
21%
Financial Services Firm
15%
Construction Company
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business109
Midsize Enterprise60
Large Enterprise152
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise74
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
In terms of pricing and setup cost, my experience with the pricing and licensing of Jira was generally positive, especially compared to the operational value it provides for project management and ...
How does Micro Focus UFT One compare to Tricentis Tosca?
We reviewed MicroFocus UFT One but ultimately chose to use Tricentis Tosca because we needed API testing. MicroFocus UFT is a performance and functional testing tool. We tested it, and it was well...
What needs improvement with Micro Focus UFT One?
Reducing the levels of support is something they could continue to improve. They tend to have an entry-level person that may not be as familiar with the product that fields the calls, which creates...
What is your primary use case for Micro Focus UFT One?
I'm more familiar with Functional Testing. OpenText Functional Testing for Developers is a different product set that functions as an IDE for writing custom code. We don't leverage that product bec...
 

Also Known As

Jira Software
Micro Focus UFT One, Micro Focus UFT (QTP), QTP, Quick Test Pro
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Sage, JetBlue, Haufe.Group, Independent Health, Molina Healthcare, Cox Automotive, andTMNA Services
Find out what your peers are saying about Atlassian, Microsoft, OpenText and others in Application Lifecycle Management (ALM) Suites. Updated: June 2026.
900,838 professionals have used our research since 2012.