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Jira vs OpenText Functional Testing comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Jira offers increased productivity, efficiency, and task management, with flexibility and cost-effectiveness, despite some initial plugin support challenges.
Sentiment score
6.8
OpenText Functional Testing boosts ROI by enhancing efficiency with AI, reducing manual efforts, and accelerating test execution time.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
Automation is done very fast, leading to improvements in the QA process and reducing the time needed for test automation.
Support Engineer at a computer software company with 11-50 employees
The development time using UFT can be cut down into half as compared to coding from scratch.
QA Automation Architect at a manufacturing company with 10,001+ employees
We can easily achieve a return on investment in one, two, or three years.
Senior Manager at Deloitte
 

Customer Service

Sentiment score
6.6
Jira's customer service is appreciated for its documentation and forums, though support response can vary in effectiveness.
Sentiment score
6.1
OpenText Functional Testing's customer service is praised for responsiveness, but support experiences vary in wait times and issue resolution.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
Whenever there are issues, the internal Jira enterprise team is contacted directly.
Senior Consultant at a consultancy with 10,001+ employees
Support cases are easily created and attended to promptly, depending on urgency.
Support Engineer at a computer software company with 11-50 employees
After creating a ticket, it takes three to five days for them to acknowledge it and then send it to somebody.
QA Automation Architect at a manufacturing company with 10,001+ employees
The technical support is rated eight out of ten.
Senior Manager at Deloitte
 

Scalability Issues

Sentiment score
7.2
Jira is praised for effective scalability and adaptability, though some face challenges with licenses, customization, and integration.
Sentiment score
7.1
OpenText Functional Testing is scalable with proper license management and infrastructure, excelling in test automation scalability and integration.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
Running them in parallel allows you to consume multiple runtime licenses and just execute the tests that don't have conflicting priorities and get through a lot of volume much quicker.
Sr. Quality Assurance Project Manager at a tech services company with 501-1,000 employees
The tool can be installed on all computers used by developers or test automation engineers.
Support Engineer at a computer software company with 11-50 employees
 

Stability Issues

Sentiment score
7.6
Jira is stable and reliable, with rare issues often tied to server capacity, customization, or network challenges.
Sentiment score
6.6
OpenText Functional Testing performs well on suitable hardware, but stability varies with new features and requires strategic implementation.
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
One of the key stability issues was that Windows would consume memory without releasing it, leading to regression testing crashes.
QA Lead at a financial services firm with 51-200 employees
 

Room For Improvement

Jira needs improved customization, user interface, performance, integration, reporting, administration, and reduces dependency on third-party plugins.
OpenText Functional Testing is criticized for high memory usage, slow performance, poor compatibility, and requires technical skills and costly investment.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.
Senior Consultant at a consultancy with 10,001+ employees
A simpler user experience for new users is necessary.
Product Analyst at a consultancy with 51-200 employees
Incorporating behavior-driven development tests would enhance the capabilities of UFT One.
Support Engineer at a computer software company with 11-50 employees
If it could move closer to a no-code or low-code solution, it might dominate the market again.
QA Automation Architect at a manufacturing company with 10,001+ employees
We frequently encountered stability issues when the browser dependency caused Windows to consume memory without releasing it, leading to crashes during regression testing.
QA Lead at a financial services firm with 51-200 employees
 

Setup Cost

Jira's pricing is reasonable for features but costly for larger enterprises due to tiered licensing and mandatory plugin fees.
Despite its high cost and complex pricing, OpenText Functional Testing is valued for support and features, offering flexible licenses.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
It's cheaper than Tricentis Tosca but more expensive than some others.
Support Engineer at a computer software company with 11-50 employees
The pricing or licensing policy of OpenText is a bit expensive, however, it's one of the best solutions in the market.
Senior Manager at Deloitte
There are many open-source tools with no cost, and there are no-code tools that are less expensive than UFT.
QA Automation Architect at a manufacturing company with 10,001+ employees
 

Valuable Features

Jira offers customizable project management with Agile support, integrations, and dashboards, enhancing collaboration, scalability, and productivity.
OpenText Functional Testing enhances automation efficiency with AI tools, platform compatibility, and support for diverse technologies.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
Agile boards give instant visibility into what is in progress, blocked, or completed. It provides clear status and ownership, which helps the team stay aligned without constant follow-ups.
Product Analyst at a consultancy with 51-200 employees
The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones.
Senior Consultant at a consultancy with 10,001+ employees
UFT supports Oracle, SAP, PeopleSoft, and other non-web applications, making automation feasible.
QA Automation Architect at a manufacturing company with 10,001+ employees
The object repository is one of the best in the market, allowing creation of a repository useful for all tests.
Support Engineer at a computer software company with 11-50 employees
OpenText UFT One offered valuable features by allowing us to build up libraries to streamline repetitive tasks, making scripting much easier.
QA Lead at a financial services firm with 51-200 employees
 

Categories and Ranking

Jira
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
278
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd), Project Management Software (1st)
OpenText Functional Testing
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
98
Ranking in other categories
Functional Testing Tools (4th), Mobile App Testing Tools (2nd), Regression Testing Tools (3rd), API Testing Tools (5th), Test Automation Tools (5th)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. Jira is designed for Application Lifecycle Management (ALM) Suites and holds a mindshare of 12.6%, down 22.6% compared to last year.
OpenText Functional Testing, on the other hand, focuses on Functional Testing Tools, holds 6.4% mindshare, down 10.1% since last year.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira12.6%
Microsoft Azure DevOps10.3%
Codebeamer7.4%
Other69.7%
Application Lifecycle Management (ALM) Suites
Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
OpenText Functional Testing6.4%
Tricentis Tosca12.9%
BrowserStack7.5%
Other73.2%
Functional Testing Tools
 

Q&A Highlights

it_user573357 - PeerSpot reviewer
Solutions Director at a tech services company with 1,001-5,000 employees
May 13, 2020
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Agile workflows have streamlined sprint planning and tracking for faster feature delivery
Jira has a very good interface and it is very easy to manage sprints, tasks, and epics. The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones. The hierarchy feature in Jira helps the team significantly compared to other tools that have been used, such as Trello, which is mainly useful only for a waterfall model. For modern Agile practices, Jira is the most adapted tool in the industry. Another valuable feature is that Jira APIs have been used for data science projects to analyze tasks and get insights. This has also been very helpful in the project.
Kevin Copple - PeerSpot reviewer
Sr. Quality Assurance Project Manager at a tech services company with 501-1,000 employees
Has supported faster test execution and increased flexibility while offering room to improve support responsiveness
Reducing the levels of support is something they could continue to improve. They tend to have an entry-level person that may not be as familiar with the product that fields the calls, which creates another day of delay to get to the level that's needed. This is a common practice across most companies where you call, you get the entry-level person, and then they work their way up to help screen calls so that they are more focused.
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Answers from the Community

it_user573357 - PeerSpot reviewer
Solutions Director at a tech services company with 1,001-5,000 employees
May 13, 2020
May 13, 2020
On my experience you can do this but through Jenkins or Bamboo and ALM plugin, and send the outcomes to Jira , the plugin can execute standalone QTP script.
2 out of 17 answers
it_user431943 - PeerSpot reviewer
Principal Consultant/Organizational Change Management at a tech vendor with 5,001-10,000 employees
Dec 20, 2016
My apologies but my JIRA usage was very limited and I'm no longer working for the firm that was using it. Sent from my iPhone
Dec 20, 2016
On my experience you can do this but through Jenkins or Bamboo and ALM plugin, and send the outcomes to Jira , the plugin can execute standalone QTP script.
 

Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
10%
Computer Software Company
8%
Government
7%
Manufacturing Company
21%
Financial Services Firm
14%
Computer Software Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business106
Midsize Enterprise56
Large Enterprise150
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise71
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
How does Micro Focus UFT One compare to Tricentis Tosca?
We reviewed MicroFocus UFT One but ultimately chose to use Tricentis Tosca because we needed API testing. MicroFocus UFT is a performance and functional testing tool. We tested it, and it was well...
What do you like most about Micro Focus UFT One?
My company has not had an issue with OpenText UFT One since we have been using it for the past three to four years.
What needs improvement with Micro Focus UFT One?
Reducing the levels of support is something they could continue to improve. They tend to have an entry-level person that may not be as familiar with the product that fields the calls, which creates...
 

Also Known As

Jira Software
Micro Focus UFT One, Micro Focus UFT (QTP), QTP, Quick Test Pro
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Sage, JetBlue, Haufe.Group, Independent Health, Molina Healthcare, Cox Automotive, andTMNA Services
Find out what your peers are saying about Atlassian, Microsoft, OpenText and others in Application Lifecycle Management (ALM) Suites. Updated: January 2026.
881,733 professionals have used our research since 2012.