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JenniferSoft vs New Relic comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

JenniferSoft
Ranking in Application Performance Monitoring (APM) and Observability
72nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
6th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
159
Ranking in other categories
Network Monitoring Software (18th), IT Infrastructure Monitoring (12th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (5th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of JenniferSoft is 0.1%, up from 0.1% compared to the previous year. The mindshare of New Relic is 6.1%, down from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

ML
Easy to deploy, stable, and scalable
I use JenniferSoft to monitor the performance and transaction traces of our applications The most valuable feature of the solution is the ability to divide the authorization of users because a lot of the people in our organization have different authorizations. The dashboard is a valuable…
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboard is a valuable feature."
"The VPN is one of the solution's most valuable features for us."
"End-user Synthetics and monitoring are very good."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"The simplicity of the dashboard is very good."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"It is stable and scalable."
"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
 

Cons

"The solution is pricy and has room for improvement."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"Email alert customization is limited."
 

Pricing and Cost Advice

Information not available
"I loved this product, but we can no longer afford it, so we dropped it."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"This solution required a license and it is better than some other competitors."
"Comparatively, the pricing is expensive."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Standard Charter, SAS, SK, Mini Stop, AIG, SMBC, Prudential, Samsung, 3M, Meritz, LG, CJ, Pasco, Metr Asia Capital
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: July 2025.
864,053 professionals have used our research since 2012.