Ixia Hawkeye vs New Relic comparison

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Ixia Hawkeye

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Ixia Hawkeye compete in the monitoring solutions category, with New Relic having an upper hand in data integration and usability, while Ixia Hawkeye is superior in network analysis.

Features: New Relic provides application performance monitoring, real-time analytics, and infrastructure monitoring, enabling digital operations insights. Ixia Hawkeye includes synthetic traffic generation, application path performance analysis, and tools crucial for network reliability. New Relic's extensive data source integration offers a holistic view, whereas Ixia Hawkeye provides detailed network insights.

Room for Improvement: New Relic could enhance network analysis features, improve cost efficiency, and simplify some advanced feature setups. Ixia Hawkeye could benefit from enhanced usability, more intuitive user interfaces, and expanded integration capabilities with external data sources.

Ease of Deployment and Customer Service: New Relic is known for its easy cloud-based setup and reliable customer support. Ixia Hawkeye involves more setup due to on-premise and hybrid models, offering customization but requiring more interaction for support. New Relic's cloud model allows quick deployment, whereas Ixia Hawkeye's model allows detailed network configuration and analysis.

Pricing and ROI: New Relic's pricing based on data volume can be high but is offset by its robust integration and analytics, providing significant ROI for broad visibility needs. Ixia Hawkeye offers cost-efficient options that ensure effective ROI focused on network performance testing.

To learn more, read our detailed Ixia Hawkeye vs. New Relic Report (Updated: September 2026).

Ixia Hawkeye vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ixia Hawkeye

Ranking in Network Monitoring Software

83rd

Ranking in IT Infrastructure Monitoring

66th

Average Rating

9.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (5th)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)

Mindshare comparison

As of September 2026, in the Network Monitoring Software category, the mindshare of Ixia Hawkeye is 0.5%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Ixia Hawkeye	0.5%
Other	98.0%

Network Monitoring Software

Featured Reviews

José Enrique Cano Rodriguez

Assistant Consultant at Tata Consultancy

A valuable tool for optimizing network performance and security with comprehensive network monitoring capabilities, user-friendly interface, and flexibility for scripting

Distinguishing itself from network management systems like SolarWinds Orion and Dataminer, Hawkeye offers a distinctive feature. It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games. In contrast, SolarWinds and Dataminer typically offer a more general evaluation of network health. Hawkeye's unique capability enables a detailed analysis of network performance through specific tests, allowing administrators to identify areas in need of improvement and take precise actions to enhance network performance.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our customer was happiest with the price of this product."

"So far, this product is doing exactly what it is promised to do."

"The ease of setup is the most valuable aspect of this solution. It's easy to set up and run tests."

"The most valuable feature is the deployment because it's very easy to deploy real flow through the network."

"I would recommend Ixia Hawkeye because there are some KPIs that are very useful."

"It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games."

"I really love it."

"The product's initial setup phase was very easy."

"With the help of New Relic APM, we managed to deliver an online B2B application with average response times below two seconds, where with v6, the average response times was about 30 seconds."

"I can have my developers find bugs and fix them in one-tenth of time they used to take."

"It offers helpful user metrics so we can learn more about the user experience."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"If you want to keep monitoring your site and find the performance of it, this is a good option to do so."

"New Relic is the best choice because the product has good dashboards, scalability, and environments."

More New Relic pros

Cons

"Improvements in network performance are essential."

"You can't delete more than one thing at a time. It would be great to be able to highlight three out of five things and delete them, whether it's a test or an actual report."

"Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers."

"The customization of tests and even the results can be improved."

"It doesn't give us rich process tracing, which is the only complaint I have."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"There may be issues with scalability with individual users sending events up to the cloud."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily."

"It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that)."

"The licensing cost is a little high and it should be brought down."

More New Relic cons

Pricing and Cost Advice

"It cost us approximately 25,000 for two years. This is cheaper than ThousandEyes."

"In larger networks, the costs for licenses tend to be more reasonable, but for smaller networks, it appears relatively costly."

"I loved this product, but we can no longer afford it, so we dropped it."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"It would be nice if we could buy it annually instead of monthly."

"This solution required a license and it is better than some other competitors."

"The detection piece of it brings us a big return on investment."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

18%

Comms Service Provider

12%

Construction Company

11%

University

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Comparisons

NETSCOUT nGeniusONE vs Ixia Hawkeye

Compared 7% of the time

Aurea CX Monitor vs Ixia Hawkeye

Compared 6% of the time

SolarWinds NPM vs Ixia Hawkeye

Compared 6% of the time

ThousandEyes vs Ixia Hawkeye

Compared 5% of the time

Auvik Network Management (ANM) vs Ixia Hawkeye

Compared 2% of the time

More Ixia Hawkeye Competitors

Datadog vs New Relic

Compared 5% of the time

Dynatrace vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

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Product Reports

Network Monitoring Software

Download Ixia Hawkeye product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Ixia Hawkeye provides network administrators with specialized tools for video streaming and application performance analysis, offering a straightforward deployment with efficient test scheduling and performance insights.

Ixia Hawkeye is a powerful tool for detailed network performance analysis, focusing on GPON and DOCSIS networks. It facilitates tests like traceroute, STP, and video streaming assessments crucial for proof of concept and service validation in industries such as telecom. Though cost-effective, there is potential for improving test customization, graph features, and making license codes more accessible. Users leverage its throughput test to gain insights into bandwidth, latency, and packet loss while also identifying areas needing improvements such as customizable outputs and enhanced comparison tools.

What are the most important features?

Specialized Views: Offers insights into video streaming and applications.
Performance Analysis: Provides detailed results on bandwidth, latency, and packet loss.
Graph Clarity: Easy-to-read visual data representations.
Cost-Effectiveness: Competitive pricing.

What benefits or ROI should be considered?

Efficiency: Simplifies test scheduling and execution.
Visibility: Enhances network and application performance insights.
Accessibility: Streamlined network performance assessments.
Verification: Validates internet services with real-world applications.

In the telecom industry, solution providers employ Ixia Hawkeye for enhanced network visibility and proof of concept. Network engineers and IT specialists utilize it for conducting performance tests and generating traffic, aiding clients in sectors like telecom with comprehensive performance assessments.

Keysight Technologies

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

EMA

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Ixia Hawkeye vs. New Relic