Ixia Hawkeye vs New Relic comparison

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Ixia Hawkeye

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Ixia Hawkeye compete in the monitoring solutions category, with New Relic having an upper hand in data integration and usability, while Ixia Hawkeye is superior in network analysis.

Features: New Relic provides application performance monitoring, real-time analytics, and infrastructure monitoring, enabling digital operations insights. Ixia Hawkeye includes synthetic traffic generation, application path performance analysis, and tools crucial for network reliability. New Relic's extensive data source integration offers a holistic view, whereas Ixia Hawkeye provides detailed network insights.

Room for Improvement: New Relic could enhance network analysis features, improve cost efficiency, and simplify some advanced feature setups. Ixia Hawkeye could benefit from enhanced usability, more intuitive user interfaces, and expanded integration capabilities with external data sources.

Ease of Deployment and Customer Service: New Relic is known for its easy cloud-based setup and reliable customer support. Ixia Hawkeye involves more setup due to on-premise and hybrid models, offering customization but requiring more interaction for support. New Relic's cloud model allows quick deployment, whereas Ixia Hawkeye's model allows detailed network configuration and analysis.

Pricing and ROI: New Relic's pricing based on data volume can be high but is offset by its robust integration and analytics, providing significant ROI for broad visibility needs. Ixia Hawkeye offers cost-efficient options that ensure effective ROI focused on network performance testing.

To learn more, read our detailed Ixia Hawkeye vs. New Relic Report (Updated: June 2026).

Ixia Hawkeye vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ixia Hawkeye

Ranking in Network Monitoring Software

82nd

Ranking in IT Infrastructure Monitoring

67th

Average Rating

9.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (5th)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of Ixia Hawkeye is 0.5%, up from 0.2% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
Ixia Hawkeye	0.5%
Other	98.1%

Network Monitoring Software

Featured Reviews

José Enrique Cano Rodriguez

Assistant Consultant at Tata Consultancy

A valuable tool for optimizing network performance and security with comprehensive network monitoring capabilities, user-friendly interface, and flexibility for scripting

Distinguishing itself from network management systems like SolarWinds Orion and Dataminer, Hawkeye offers a distinctive feature. It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games. In contrast, SolarWinds and Dataminer typically offer a more general evaluation of network health. Hawkeye's unique capability enables a detailed analysis of network performance through specific tests, allowing administrators to identify areas in need of improvement and take precise actions to enhance network performance.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of setup is the most valuable aspect of this solution. It's easy to set up and run tests."

"It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games."

"So far, this product is doing exactly what it is promised to do."

"I would recommend Ixia Hawkeye because there are some KPIs that are very useful."

"Our customer was happiest with the price of this product."

"The most valuable feature is the deployment because it's very easy to deploy real flow through the network."

"The ability to do layered reporting quickly and in real-time on stats is the most valuable feature to us."

"It's helped us to find problems early and to make sure that what we're doing is working."

"The most valuable features of New Relic are the reports and ease of use."

"New Relic is now the leader in efficiency improvement."

"It gave clear information and a complete picture of what was happening in our system, which helped the operations team in performing the required actions."

"New Relic gives us one view over all our assets."

"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."

"You don't have to go through a list of 500 servers."

More New Relic pros

Cons

"Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers."

"Improvements in network performance are essential."

"The customization of tests and even the results can be improved."

"You can't delete more than one thing at a time. It would be great to be able to highlight three out of five things and delete them, whether it's a test or an actual report."

"I'd like second-by-second monitoring, instead of a five-minute lag time."

"There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls."

"The pricing could be improved as it is quite high relative to what is offered."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"Internally, we have a solution that’s better than Insights to provide us analysis of that data."

"Compared to their competitors, they are missing some features at the moment."

"The only limitation we experience is with Insights query limit of 1,000 transactions."

More New Relic cons

Pricing and Cost Advice

"It cost us approximately 25,000 for two years. This is cheaper than ThousandEyes."

"In larger networks, the costs for licenses tend to be more reasonable, but for smaller networks, it appears relatively costly."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The pricing and licensing are too high."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"It would be nice if we could buy it annually instead of monthly."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"I loved this product, but we can no longer afford it, so we dropped it."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

13%

Outsourcing Company

12%

Financial Services Firm

11%

University

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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Comparisons

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Compared 9% of the time

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Compared 7% of the time

Zabbix vs Ixia Hawkeye

Compared 6% of the time

Datadog vs Ixia Hawkeye

Compared 2% of the time

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Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

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Product Reports

Network Monitoring Software

Download Ixia Hawkeye product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Ixia Hawkeye provides network administrators with specialized tools for video streaming and application performance analysis, offering a straightforward deployment with efficient test scheduling and performance insights.

Ixia Hawkeye is a powerful tool for detailed network performance analysis, focusing on GPON and DOCSIS networks. It facilitates tests like traceroute, STP, and video streaming assessments crucial for proof of concept and service validation in industries such as telecom. Though cost-effective, there is potential for improving test customization, graph features, and making license codes more accessible. Users leverage its throughput test to gain insights into bandwidth, latency, and packet loss while also identifying areas needing improvements such as customizable outputs and enhanced comparison tools.

What are the most important features?

Specialized Views: Offers insights into video streaming and applications.
Performance Analysis: Provides detailed results on bandwidth, latency, and packet loss.
Graph Clarity: Easy-to-read visual data representations.
Cost-Effectiveness: Competitive pricing.

What benefits or ROI should be considered?

Efficiency: Simplifies test scheduling and execution.
Visibility: Enhances network and application performance insights.
Accessibility: Streamlined network performance assessments.
Verification: Validates internet services with real-world applications.

In the telecom industry, solution providers employ Ixia Hawkeye for enhanced network visibility and proof of concept. Network engineers and IT specialists utilize it for conducting performance tests and generating traffic, aiding clients in sectors like telecom with comprehensive performance assessments.

Keysight Technologies

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

EMA

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Ixia Hawkeye vs. New Relic