Ixia Hawkeye vs New Relic comparison

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Ixia Hawkeye

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Ixia Hawkeye compete in the monitoring solutions category, with New Relic having an upper hand in data integration and usability, while Ixia Hawkeye is superior in network analysis.

Features: New Relic provides application performance monitoring, real-time analytics, and infrastructure monitoring, enabling digital operations insights. Ixia Hawkeye includes synthetic traffic generation, application path performance analysis, and tools crucial for network reliability. New Relic's extensive data source integration offers a holistic view, whereas Ixia Hawkeye provides detailed network insights.

Room for Improvement: New Relic could enhance network analysis features, improve cost efficiency, and simplify some advanced feature setups. Ixia Hawkeye could benefit from enhanced usability, more intuitive user interfaces, and expanded integration capabilities with external data sources.

Ease of Deployment and Customer Service: New Relic is known for its easy cloud-based setup and reliable customer support. Ixia Hawkeye involves more setup due to on-premise and hybrid models, offering customization but requiring more interaction for support. New Relic's cloud model allows quick deployment, whereas Ixia Hawkeye's model allows detailed network configuration and analysis.

Pricing and ROI: New Relic's pricing based on data volume can be high but is offset by its robust integration and analytics, providing significant ROI for broad visibility needs. Ixia Hawkeye offers cost-efficient options that ensure effective ROI focused on network performance testing.

To learn more, read our detailed Ixia Hawkeye vs. New Relic Report (Updated: March 2026).

Ixia Hawkeye vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ixia Hawkeye

Ranking in Network Monitoring Software

85th

Ranking in IT Infrastructure Monitoring

66th

Average Rating

9.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (5th)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of Ixia Hawkeye is 0.4%, up from 0.2% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Ixia Hawkeye	0.4%
Other	98.1%

Network Monitoring Software

Featured Reviews

José Enrique Cano Rodriguez

Assistant Consultant at Tata Consultancy

A valuable tool for optimizing network performance and security with comprehensive network monitoring capabilities, user-friendly interface, and flexibility for scripting

Distinguishing itself from network management systems like SolarWinds Orion and Dataminer, Hawkeye offers a distinctive feature. It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games. In contrast, SolarWinds and Dataminer typically offer a more general evaluation of network health. Hawkeye's unique capability enables a detailed analysis of network performance through specific tests, allowing administrators to identify areas in need of improvement and take precise actions to enhance network performance.

Read full review

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of setup is the most valuable aspect of this solution. It's easy to set up and run tests."

"So far, this product is doing exactly what it is promised to do."

"It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games."

"Our customer was happiest with the price of this product."

"I would recommend Ixia Hawkeye because there are some KPIs that are very useful."

"The most valuable feature is the deployment because it's very easy to deploy real flow through the network."

"The pricing is pretty good."

"The service map feature is very useful."

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

"Dashboards let us monitor applications; we can see exactly what the problem is and where we need to go to troubleshoot it to solve the problem."

"Its greatest benefit comes from its ability to provide trending/marketing data."

"The alerting is by far the most valuable feature, closely followed by the way the platform correlates incidents across applications and components."

More New Relic pros

Cons

"The customization of tests and even the results can be improved."

"You can't delete more than one thing at a time. It would be great to be able to highlight three out of five things and delete them, whether it's a test or an actual report."

"Improvements in network performance are essential."

"Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers."

"I'd like to see alerting based on custom insight queries."

"The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"The price needs improvement."

"Integration with Azure websites as well as Azure cloud services."

"There were some settings we had issues with."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"Compared to their competitors, they are missing some features at the moment."

More New Relic cons

Pricing and Cost Advice

"It cost us approximately 25,000 for two years. This is cheaper than ThousandEyes."

"In larger networks, the costs for licenses tend to be more reasonable, but for smaller networks, it appears relatively costly."

"This is an expensive tool."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The price of New Relic could improve. It is expensive."

"I loved this product, but we can no longer afford it, so we dropped it."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Outsourcing Company

10%

Comms Service Provider

Computer Software Company

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

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Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Comparisons

DX Unified Infrastructure Management vs Ixia Hawkeye

Compared 14% of the time

SolarWinds NPM vs Ixia Hawkeye

Compared 12% of the time

NETSCOUT nGeniusONE vs Ixia Hawkeye

Compared 12% of the time

Aurea CX Monitor vs Ixia Hawkeye

Compared 12% of the time

VMware Aria Operations for Applications vs Ixia Hawkeye

Compared 9% of the time

More Ixia Hawkeye Competitors

Dynatrace vs New Relic

Compared 8% of the time

Datadog vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Network Monitoring Software

Download Ixia Hawkeye product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Hawkeye quickly and effectively validates network performance, isolates problems, and proactively detects issues by running scheduled verification tests. Using a combination of hardware and software agents called Performance Endpoints, Hawkeye simulates application traffic and sends key performance metrics to a central console for fast action.

Keysight Technologies

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

EMA

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Ixia Hawkeye vs. New Relic