INTELLIBOT vs Tungsten TotalAgility comparison

ServiceNow and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. ServiceNow is ranked #29 with an average rating of 7.0, while Tungsten Automation is ranked #20 with an average rating of 8.0. ServiceNow holds a 0.7% mindshare in RPA, compared to Tungsten Automation’s 0.9% mindshare. Additionally, 66% of ServiceNow users are willing to recommend the solution, compared to 90% of Tungsten Automation users who would recommend it.

INTELLIBOT

Read 8 INTELLIBOT reviews

609 Views
591 Comparison Views

66% willing to recommend

Tungsten TotalAgility

Read 23 Tungsten TotalAgility reviews

2,162 Views
778 Comparison Views

90% willing to recommend

INTELLIBOT

Tungsten TotalAgility

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between INTELLIBOT and Tungsten TotalAgility based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed INTELLIBOT vs. Tungsten TotalAgility Report (Updated: December 2025).

Buyer's Guide

INTELLIBOT vs. Tungsten TotalAgility

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

INTELLIBOT

Ranking in Robotic Process Automation (RPA)

29th

Average Rating

7.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Tungsten TotalAgility

Ranking in Robotic Process Automation (RPA)

20th

Average Rating

8.2

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (5th), Business Orchestration and Automation Technologies (25th)

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of INTELLIBOT is 0.7%, up from 0.3% compared to the previous year. The mindshare of Tungsten TotalAgility is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Tungsten TotalAgility	0.9%
INTELLIBOT	0.7%
Other	98.4%

Robotic Process Automation (RPA)

Featured Reviews

AbhijitKelkar

Delivery Head at Emergys Mexico

Implementation successfully automates operations but support response requires improvement

There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion. Customer support could also be improved, as they are slow to respond and appear to have policies that do not provide sufficient support for partners. They expect partners to be self-sufficient, which seems unusual for a product company.

Read full review

Ross Macadam

Director at iicon ltd

Has faced challenges adapting to evolving capture methods and competitive integrations

It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most valuable features of INTELLIBOT is the scripting, which is commonly available with engineers."

"It is a stable product. We have been using it for 15 months now, and there have been no issues."

"I have found the most valuable feature to be the straightforward visual editor, it has close to no code required. It allowed us to deploy the email monitoring in this couple of weeks."

"The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."

"There's a helpful community available through the portal."

"This solution is easy to use and requires little coding knowledge."

"The replay of the automation is an awesome feature."

"For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot."

"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."

"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."

"Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding."

"Kofax TotalAgility is stable."

"Now it has an OCR, optical character recognition, engine where it can extract data from the document."

"It's a growing tool that offers a complete package of BPM, case management, and capture capabilities."

"The tool is low code which saves you from a developer."

"Great with recognition providing a high level of confidence."

More Tungsten TotalAgility pros

Cons

"The first pain point of INTELLIBOT was with the development. Whenever the company developed any command, they published it directly onto their SQL site, and our current automation got auto-updated. The second pain point was with the action set. It could be stronger. Moreover, if I am doing UiPath automation, I have to do it with the Internal Report for now."

"The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away. They should have built-in libraries to pull in work from."

"Has limited functionality and uses extensive resources."

"There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion."

"A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."

"I would like to see the cognitive marketing platform improved."

"The trigger actions need to be more robust."

"Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values."

"Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it."

"They never stressed the lifecycle document management aspects of regulated processes effectively, which I think possibly represents a weakness."

"Table line item extraction is not possible through Quick Capture."

"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement."

"Lacks sufficient inbuilt features."

"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."

"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."

"The product's console version is old. It should also improve its forum."

More Tungsten TotalAgility cons

Pricing and Cost Advice

"The solution requires a license and we purchased one annually. We were satisfied with the price."

"It is quite cheap. In the year 2019, it was $1000 for a year."

"At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."

"INTELLIBOT with the DPA costs approximately $1,500 USD."

"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."

"Kofax TotalAgility is very expensive."

"The price of this solution is less than some of the competition."

"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."

"It is slightly more expensive than other tools."

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Educational Organization

12%

Government

10%

Performing Arts

Financial Services Firm

18%

Computer Software Company

10%

Insurance Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	13

Questions from the Community

Which lesser known RPA vendor has the best chance at unseating today's market leaders?

Intellibot.io would be my suggestion. From DPA to RPA to cognitive model long to Chatbots to IOT they have come a long way since inception. Within the short time they have rose to the top contende...

See all answers

What needs improvement with INTELLIBOT?

There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow ( /products/servicenow-reviews )'s product could improve by increasing...

See all answers

What is your primary use case for INTELLIBOT?

I work as an implementation partner for ServiceNow ( /products/servicenow-reviews ), using INTELLIBOT ( /products/intellibot-reviews ) primarily for process automation.

See all answers

What do you like most about Kofax TotalAgility?

The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI.

See all answers

What needs improvement with Kofax TotalAgility?

See all answers

What is your primary use case for Kofax TotalAgility?

I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of unstructured or semi-structured content across a range of processes that need t...

See all answers

Comparisons

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Compared 10% of the time

OpenText Capture vs Tungsten TotalAgility

Compared 9% of the time

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Compared 8% of the time

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Product Reports

Buyer's Guide

INTELLIBOT

January 2026

Download INTELLIBOT product report

Buyer's Guide

Tungsten TotalAgility

January 2026

Download Tungsten TotalAgility product report

Also Known As

No data available

Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM

Overview

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

ServiceNow

Tungsten TotalAgility revolutionizes customer experience and organizational efficiency by integrating content-intensive workflow automation with advanced technologies like low-code process design and AI-driven intelligent document processing. Offering multiple deployment options including public cloud or preferred cloud service, TotalAgility empowers organizations to choose the solution that best fits their needs. With leading document intelligence, low-code automation, and end-to-end business process handling, TotalAgility ensures seamless workflow orchestration and task automation. Additionally, the platform delivers a frictionless development experience and a comprehensive single-vendor solution, eliminating the need for complex third-party arrangements. The recent unveiling of the TotalAgility-Azure OpenAI Connector further enhances the platform with cutting-edge Generative AI technology, enabling deep understanding, tailored responses, and diverse content creation. TotalAgility stands as the ultimate choice for unlocking innovation, maximizing workforce capacity, and improving customer engagement while ensuring governance, security, and agility for the future.

Tungsten Automation

Sample Customers

Information Not Available

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Buyer's Guide

INTELLIBOT vs. Tungsten TotalAgility

December 2025

Free Report: INTELLIBOT vs. Tungsten TotalAgility

Find out what your peers are saying about INTELLIBOT vs. Tungsten TotalAgility and other solutions. Updated: December 2025.

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