

Infrascale Backup & Disaster Recovery and NetApp SnapCenter are two solutions in the backup and disaster recovery field. While Infrascale excells in ease of deployment, customer service, and pricing, NetApp SnapCenter stands out for its comprehensive features.
Features: Infrascale Backup & Disaster Recovery offers strong ransomware protection, cloud storage integration, and fast recovery times according to user reviews. NetApp SnapCenter is praised for its application-consistent backups, centralized management, and integration with other NetApp products. NetApp SnapCenter has more advanced features, making it a preferred choice for users needing extensive integration options.
Room for Improvement: Users suggest Infrascale Backup & Disaster Recovery improve its reporting capabilities and expand its integrations with other third-party applications. Reviews indicate that NetApp SnapCenter could enhance its GUI responsiveness and simplify its patch management process. Both products have areas for improvement, but the feedback is more critical for NetApp SnapCenter’s interface issues.
Ease of Deployment and Customer Service: Infrascale Backup & Disaster Recovery is noted for its straightforward setup process and responsive, helpful customer service. On the other hand, NetApp SnapCenter's deployment is described as more complex, often requiring additional support, though its customer service is reliable. Users favor Infrascale for ease of deployment and customer support quality.
Pricing and ROI: Infrascale Backup & Disaster Recovery is appreciated for its cost-effectiveness and significant ROI. In contrast, NetApp SnapCenter, while more expensive, is considered worth the investment due to its robust features, providing a strong ROI for comprehensive backup solutions. Users find Infrascale more budget-friendly, whereas NetApp SnapCenter offers better returns for feature-rich environments.
For P1 incidents, they resolve issues within four hours.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
Their average mean time to resolve open tickets is an hour.
The support from NetApp is very good, and I would rate it as ten points.
The technical support from NetApp is excellent.
One person can manage hundreds and hundreds of endpoints without any issues.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
Even though we have used multiple products in the private cloud, with NetApp, we haven't found any glitches.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
It should be more user-friendly and easier for customers to use.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
The per-terabyte pricing is very competitive compared to the others.
The product should be free because it is just software to administrate systems purchased from NetApp, which are already expensive.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
The product is very stable and easy to install, which saves a significant amount of time during deployment.
Role-based access control and multi-factor authentication are security features available in NetApp SnapCenter.
| Product | Mindshare (%) |
|---|---|
| Infrascale Backup & Disaster Recovery | 0.9% |
| NetApp SnapCenter | 0.9% |
| Other | 98.2% |


| Company Size | Count |
|---|---|
| Small Business | 18 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 12 |
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.
Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.
What are the most important features of Infrascale Backup & Disaster Recovery?Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.
NetApp SnapCenter offers centralized management for backup and recovery, enhancing data protection and operation efficiency by integrating with storage systems and simplifying application management.
NetApp SnapCenter improves data protection with its centralized management, supporting essential enterprise functions with backup, restore processes, and fast recovery. Its ease of deployment, simplistic operational management, instant cloning, and role-based control contribute to its value. Integration with VMware streamlines virtualization tasks and promotes rapid restoration. While serving diverse environments like VMware, SQL, Oracle, and HANA databases, SnapCenter integrates well with existing systems but can enhance cloud integration and replication capabilities. Many enterprises leverage SnapCenter's centralized capabilities to maximize data management efficiency, managing extensive data seamlessly.
What are the key features of NetApp SnapCenter?Enterprises in sectors such as technology, finance, and healthcare implement NetApp SnapCenter for reliable data recovery and protection. The tool supports databases like Oracle for efficient application-aware operations, enhancing business continuity and reducing data-related risks.
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