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Infrascale Backup & Disaster Recovery vs NetApp SnapCenter comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
<p>Infrascale Backup &amp; Disaster Recovery improves business continuity with faster recovery, cost savings, and enhanced operational reliability.</p>
Sentiment score
8.5
NetApp SnapCenter enhances efficiency and cost-effectiveness with quicker backups, saving 70% in time and reducing manual effort.
 

Customer Service

Sentiment score
7.6
Infrascale's customer support is praised for responsiveness and technical expertise, despite occasional language and time zone challenges.
Sentiment score
9.0
NetApp SnapCenter support is praised for expertise and responsiveness, despite occasional process frustrations and documentation issues.
For P1 incidents, they resolve issues within four hours.
Cyber Security Senior Specialist at a tech vendor with 10,001+ employees
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
President at LET US DEAL WITH IT, LLC
Their average mean time to resolve open tickets is an hour.
President at IT1 Service
The support from NetApp is very good, and I would rate it as ten points.
IT Technical Architect at AVALIS
The technical support from NetApp is excellent.
Sr. engineer at Sify Technologies
 

Scalability Issues

Sentiment score
5.9
<p>Infrascale Backup &amp; Disaster Recovery efficiently scales for SMBs, balancing cost with reliability, despite infrastructure sizing challenges.</p>
Sentiment score
7.5
NetApp SnapCenter efficiently supports scalable backup solutions for small to medium businesses, allowing resource extension and role-based management.
One person can manage hundreds and hundreds of endpoints without any issues.
President at IT1 Service
 

Stability Issues

Sentiment score
7.6
<p>Infrascale Backup &amp; Disaster Recovery is stable, reliable, and praised for support, despite minor issues promptly resolved.</p>
Sentiment score
8.7
NetApp SnapCenter is stable and compatible, but updates for complex systems can occasionally introduce performance issues and bugs.
I would rate the stability a ten out of ten.
President at IT1 Service
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
President at a media company with 11-50 employees
Even though we have used multiple products in the private cloud, with NetApp, we haven't found any glitches.
Sr. engineer at Sify Technologies
 

Room For Improvement

Infrascale BDR needs UI improvement, pricing clarity, Linux integration, enhanced dashboard, seamless features, and stronger security measures.
NetApp SnapCenter needs interface improvements, better integration, enhanced performance, and user-friendly documentation to address management and compatibility issues.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
President at a media company with 11-50 employees
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
President at IT1 Service
It should be more user-friendly and easier for customers to use.
IT Technical Architect at AVALIS
 

Setup Cost

Infrascale offers flexible, negotiable pricing based on data volume, with value-added services and integration with MSP billing systems.
NetApp SnapCenter often includes licensing with hardware purchases, offering cost-effective solutions with Standard and Advanced Capacity licenses.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
President at IT1 Service
The per-terabyte pricing is very competitive compared to the others.
President at a media company with 11-50 employees
The product should be free because it is just software to administrate systems purchased from NetApp, which are already expensive.
IT Technical Architect at AVALIS
 

Valuable Features

<p>Infrascale Backup &amp; Disaster Recovery is praised for its ease, speed, security, centralized management, and robust disaster recovery features.</p>
NetApp SnapCenter offers easy backup, centralized management, integration, and secure access, ensuring efficient data protection and quick restoration.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
President at IT1 Service
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
President at a media company with 11-50 employees
The product is very stable and easy to install, which saves a significant amount of time during deployment.
IT Technical Architect at AVALIS
Role-based access control and multi-factor authentication are security features available in NetApp SnapCenter.
Sr. engineer at Sify Technologies
 

Categories and Ranking

Infrascale Backup & Disaste...
Ranking in Backup and Recovery
24th
Average Rating
9.2
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
Cloud Backup (22nd), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (16th), SaaS Backup (11th)
NetApp SnapCenter
Ranking in Backup and Recovery
41st
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
28
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of Infrascale Backup & Disaster Recovery is 0.9%, up from 0.3% compared to the previous year. The mindshare of NetApp SnapCenter is 0.9%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery0.9%
NetApp SnapCenter0.9%
Other98.2%
Backup and Recovery
 

Featured Reviews

Vivek_Jaiswal - PeerSpot reviewer
Cyber Security Senior Specialist at a tech vendor with 10,001+ employees
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.
SaneeshC - PeerSpot reviewer
Sr. engineer at Sify Technologies
Has reduced backup time for large workloads and supports smooth workload migration
Role-based access control and multi-factor authentication are security features available in NetApp SnapCenter. The one-time password comes to our multi-factor authentication tool; we work with Cisco Duo, and that OTP is generated through that tool, which we use to access the device. There are different options through which we can migrate workloads without downtime. The user interface is very easy to handle and not complicated. There are multiple features that make NetApp SnapCenter valuable. In case of any job failure, we get an alert over email. For jobs replicating from site A to site B, we know how long it will take to complete that replication. All that information is available in the console, and there aren't any difficulties or objections that need to be improved.
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Top Industries

By visitors reading reviews
Healthcare Company
14%
Construction Company
14%
Financial Services Firm
10%
Outsourcing Company
8%
Manufacturing Company
9%
Construction Company
8%
Computer Software Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Large Enterprise4
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise9
Large Enterprise12
 

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?
The pricing of Infrascale Backup &amp; Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...
What needs improvement with Infrascale Platform?
What I would like to see improved or enhanced in Infrascale Backup &amp; Disaster Recovery includes additional features for scalability.
What is your primary use case for Infrascale Platform?
I can describe a few use cases for Infrascale Backup &amp; Disaster Recovery, which we primarily use for data protection and recovery.
What is your experience regarding pricing and costs for NetApp SnapCenter?
The product team handles the commercial aspects of pricing.
What needs improvement with NetApp SnapCenter?
We have not started much with the automation capability in NetApp SnapCenter. Regarding the integration aspect, I am not certain about its complexity, as this was built by the OEM NetApp team.
What is your primary use case for NetApp SnapCenter?
The major use case for NetApp SnapCenter is that our customer previously used Commvault. For huge VMs with sizes of five TB or 10 TB, taking the file level backup in Commvault took a long time, oft...
 

Also Known As

Infrascale Platform
SnapCenter
 

Overview

 

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
All for One Steeb AG, Accenture
Find out what your peers are saying about Infrascale Backup & Disaster Recovery vs. NetApp SnapCenter and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.