We performed a comparison between Infraon IMS and ServiceNow Discovery based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"The backup, restore, and comparison features are all good."
"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."
"The feature that I like the most and the best part is the customization."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The process involving the original setup of the solution is excellent."
"The product provides great scalability features."
"It's a single system of record and it captures the relationships."
"ServiceNow Discovery works better than other products I've used."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
"Email support is a bit slow. Once you drop an email, it takes time."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"ServiceNow Discovery should improve its cloud capabilities."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"It is one of the most costly applications in terms of subscription costs."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"Improvements are required with the scripts used to collect the information from servers."
Infraon IMS is ranked 26th in Server Monitoring while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. Infraon IMS is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of Infraon IMS writes "Provides data accuracy for availability and policy harmonization". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Infraon IMS is most compared with Zabbix, Microsoft Configuration Manager and Equinix IBX SmartView, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Lansweeper.
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