We performed a comparison between Infraon IMS and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The backup, restore, and comparison features are all good."
"The feature that I like the most and the best part is the customization."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
"The Slack integration is fantastic, and I've actually found it to be very useful recently."
"PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things."
"PRTG is integrated on Windows."
"We have asked questions of their technical support and they have a very good response time."
"The initial setup is pretty easy."
"I think net flow is PRTG's most valuable feature because it doesn't cost much for us because the net flow sensor is already included in the PRTG license. We can monitor our traffic in our proxy and router."
"The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"Email support is a bit slow. Once you drop an email, it takes time."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
"A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value. The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version. What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future."
"In our organization, we encounter performance issues with our PRTG probe service. I saw documentation from the vendor or Paessler mentioning that there are limitations for WMI sensors. Other than that, we are okay with PRTG."
"We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur."
"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
"I know we're going to move to Docker applications and I understand that PRTG does some monitoring regarding this. I do not know if it is complete. If it's not yet complete, it's something they should consider improving."
"There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."
"PRTG Network Monitor should improve the NetFlow dashboard, there is no flexibility, and the NetFlow is not meeting the business needs. Additionally, they are missing part of the configuration management."
With PRTG Network Monitor you can identify and solve potential issues before it affects anyone. Download a free 30-day trial today and experience the benefits of 24-hour IT Infrastructure Monitoring.
Infraon IMS is ranked 17th in IT Infrastructure Monitoring with 7 reviews while PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 44 reviews. Infraon IMS is rated 8.6, while PRTG Network Monitor is rated 8.0. The top reviewer of Infraon IMS writes "Provides data accuracy for availability and policy harmonization". On the other hand, the top reviewer of PRTG Network Monitor writes "Good even for beginners, and cost-wise, it isn't that expensive, but its sensors and web GUI need improvement". Infraon IMS is most compared with Amazon CloudWatch, Zabbix, Equinix IBX SmartView, Datadog and DX Performance Management, whereas PRTG Network Monitor is most compared with Zabbix, Nagios XI, SolarWinds NPM, Centreon and ManageEngine OpManager. See our Infraon IMS vs. PRTG Network Monitor report.
See our list of best IT Infrastructure Monitoring vendors and best Network Monitoring Software vendors.
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