

Infor CloudSuite and Sales Creatio compete in the cloud-based ERP and CRM software market. Infor CloudSuite seems to have the upper hand in terms of robust integration capabilities and comprehensive ERP functionalities, whereas Sales Creatio excels with its ease of customization and strong CRM tools.
Features: Infor CloudSuite is known for its comprehensive ERP functionalities, supporting extensive manufacturing processes and offering strong analytics. It is designed for large enterprises seeking scalable multi-faceted solutions. Sales Creatio focuses on CRM, providing advanced tools for sales, marketing, and service automation. Its user-friendly interface and customization capabilities make it stand out in customer interaction management.
Room for Improvement: Infor CloudSuite could improve its implementation process to handle complexity better, and enhance user interface intuitiveness, while also focusing on providing more cost-effective solutions. Sales Creatio may benefit from expanding its ERP functionalities, developing more advanced integration capabilities, and offering more comprehensive user training.
Ease of Deployment and Customer Service: Infor CloudSuite features a flexible deployment model with strong industry-specific support and extensive professional services, helpful for managing its complex implementations. Sales Creatio offers a straightforward deployment process with intuitive guidance, ensuring quick setups and minimal disruptions, along with proactive customer service and ongoing support.
Pricing and ROI: Infor CloudSuite requires a higher initial setup cost due to its extensive functionality but can lead to a higher ROI for complex needs. Sales Creatio offers a more cost-effective pricing model, with quicker ROI thanks to an efficient setup and focus on CRM simplification, appealing to businesses seeking budget-friendly solutions with rapid deployment.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me.
If I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.
Infor CloudSuite is very stable, provided there is a good internet connection.
I do not recommend it for telecom operations or production operations, but for office operations, it is not critical.
Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
It is a problem for clients because if I want to organize a big project, I have some problems with the Creatio environment for testing and development, leading to expensive DevOps operations to synchronize many environments.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
The marketplace is complicated for customers and primarily benefits partners.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite has a smart, advanced planning and scheduling system that takes into account both types of demand, processes those demands, and comes up with supply suggestions.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
If I need deep customization, I can use C# code to create modules and connect to Creatio for much more customization.
We had to integrate multiple systems for one client, and the process was straightforward.
| Product | Mindshare (%) |
|---|---|
| Infor CloudSuite | 0.9% |
| Sales Creatio | 1.0% |
| Other | 98.1% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
Infor CloudSuite provides robust ERP and manufacturing features, seamless Microsoft integration, and automation of document management. It enhances compliance, scalability, and visibility, supporting industrial applications for planning and efficient IT management.
Infor CloudSuite offers an integrated suite that automates key business processes while providing advanced scheduling and analytics tools. The interface simplifies usage, while the strong planning and BOM management enhance operational efficiencies. Its cloud-based architecture minimizes IT overheads, supports global operations, and caters to discrete manufacturing needs. However, there are areas for improvement such as documentation, integration, reporting capabilities, and customization challenges. Users also note pricing concerns, particularly in certain regions, alongside the need for better resource availability, enhanced service, and industry-specific functionalities.
What features make Infor CloudSuite stand out?Infor CloudSuite is deployed across industries like industrial engineering, retail, aviation, automotive, electronics, and logistics. It supports activities such as discrete manufacturing, bookkeeping, warehousing, and ERP tasks. Companies benefit from its capabilities to handle production, subcontracting, CRM, invoicing, and supply chain management, making it highly flexible and capable of addressing industry-specific demands.
Sales Creatio is a configurable platform offering low-code customization and integration capabilities. Key features include quick implementation and hosting flexibility. It's suitable for team collaboration in medium to large enterprises managing sales processes with ease.
Sales Creatio delivers a seamless experience for B2B sales, supporting users in managing sales cycles such as lead qualification and contract finalization. It provides advanced analytics and automation tools with a drag-and-drop interface, requiring no deep programming expertise. Users benefit from robust integration capabilities and GDPR compliance. It is capable of hosting both on-premises and in the cloud, offering customization for manufacturing and production sectors. However, there are areas for improvement, particularly in customization, calendar functionality, and marketing documentation. The mobile app, field service features, and API development warrant enhancements, while pricing could be a concern for smaller companies.
What are the key features of Sales Creatio?Sales Creatio is implemented in industries such as manufacturing and distribution, where it manages end-to-end sales processes and enhances team oversight through insightful dashboards and reports. It aids in lead generation and supports client solutions with ticket systems, primarily benefiting medium to large enterprises by focusing on customization and BPMN capabilities for manufacturing and production.
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