Infor CloudSuite and Sales Creatio compete in the cloud-based ERP and CRM software market. Infor CloudSuite seems to have the upper hand in terms of robust integration capabilities and comprehensive ERP functionalities, whereas Sales Creatio excels with its ease of customization and strong CRM tools.
Features: Infor CloudSuite is known for its comprehensive ERP functionalities, supporting extensive manufacturing processes and offering strong analytics. It is designed for large enterprises seeking scalable multi-faceted solutions. Sales Creatio focuses on CRM, providing advanced tools for sales, marketing, and service automation. Its user-friendly interface and customization capabilities make it stand out in customer interaction management.
Room for Improvement: Infor CloudSuite could improve its implementation process to handle complexity better, and enhance user interface intuitiveness, while also focusing on providing more cost-effective solutions. Sales Creatio may benefit from expanding its ERP functionalities, developing more advanced integration capabilities, and offering more comprehensive user training.
Ease of Deployment and Customer Service: Infor CloudSuite features a flexible deployment model with strong industry-specific support and extensive professional services, helpful for managing its complex implementations. Sales Creatio offers a straightforward deployment process with intuitive guidance, ensuring quick setups and minimal disruptions, along with proactive customer service and ongoing support.
Pricing and ROI: Infor CloudSuite requires a higher initial setup cost due to its extensive functionality but can lead to a higher ROI for complex needs. Sales Creatio offers a more cost-effective pricing model, with quicker ROI thanks to an efficient setup and focus on CRM simplification, appealing to businesses seeking budget-friendly solutions with rapid deployment.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
Infor CloudSuite is very stable, provided there is a good internet connection.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
We had to integrate multiple systems for one client, and the process was straightforward.
| Product | Market Share (%) |
|---|---|
| Infor CloudSuite | 0.7% |
| Sales Creatio | 0.9% |
| Other | 98.4% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 1 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.
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