

InfluxDB and ServiceNow IT Operations Management compete in IT infrastructure monitoring and management. ServiceNow seems to have the upper hand with its integration of IT service management capabilities, enhancing operational efficiency.
Features: InfluxDB offers scalable time-series data handling, real-time analytics capabilities, and is optimized for large volumes of time-stamped data. ServiceNow IT Operations Management integrates incident management, change management, and a comprehensive IT service management feature set.
Room for Improvement: InfluxDB could enhance integration capabilities with third-party platforms, user interface customization, and provide more enterprise-level support options. ServiceNow IT Operations Management may improve its deployment flexibility, simplify its configuration options, and reduce overall software complexity.
Ease of Deployment and Customer Service: InfluxDB deployment is streamlined with containers and microservices, benefiting from community-driven support. ServiceNow IT Operations Management offers extensive vendor support, although its deployment can be complex due to its wide range of tools.
Pricing and ROI: InfluxDB is cost-effective with an open-source model, reducing initial costs and appealing to budget-conscious users in need of real-time data capabilities. ServiceNow IT Operations Management requires a higher initial investment due to its features but justifies its premium pricing through significant ROI from improved automation and efficiencies.
These improvements translated into both cost savings and better service reliability, directly impacting business outcomes.
It simplifies processes and reduces the need for additional employees.
It has reduced a lot of time in terms of troubleshooting because the way it produces the data on a time-series basis allows me to collect and store the data for future reference.
It reduced staffing needs from four full-time staff to fewer due to automation.
They get on a call, resolve issues, and handle everything efficiently.
The InfluxDB support team was knowledgeable and helped us troubleshoot complex problems efficiently.
Obtaining that quantity of data directly from InfluxDB is quite challenging, and that is why we ask for help from the InfluxDB team to retrieve the data to avoid timeouts and those kinds of issues.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
The main challenge with InfluxDB, which is common with all databases, was handling very high throughput systems and high throughput message flow.
It can handle large volumes of time-series data and with high ingestion rates, making it suitable for enterprise-scale deployments.
We’ve scaled on volume with seven years of continuous data without performance degradation.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
It serves as the backbone of our application, and its stability is crucial.
We have used it to support mission-critical systems with continuous data ingestion and real-time analytics.
It is very stable, with no reliability or downtime in InfluxDB.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
All while benefiting from a single tool, single maintenance, and reduced license costs.
InfluxDB deprecated FluxQL, which was intuitive since developers are already familiar with standard querying.
Having a SQL abstraction in InfluxDB could be beneficial, making it more accessible for teams that prefer querying with SQL-style syntax.
It could include automated backup and a monitoring solution for InfluxDB or a script developed by a REST API.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
We use the open-source version of InfluxDB, so it is free.
I find the cloud version pricing of InfluxDB reasonable, and for the on-premises solution we use in our service, we need to purchase licenses.
Pricing is based on data volume, retention, and features, which really makes it scalable but requires careful planning to avoid unexpected costs.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
The most important feature for us is low latency, which is crucial in building a high-performance engine for day trading.
InfluxDB’s core functionality is crucial as it allows us to store our data and execute queries with excellent response times.
It helps me maintain my solution easily because it is very reliable, so we didn't face any performance issues or crashes regarding our queries; we can get the results very fast.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Mindshare (%) |
|---|---|
| ServiceNow IT Operations Management | 1.1% |
| InfluxDB | 0.7% |
| Other | 98.2% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 5 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 29 |
InfluxDB offers efficient time series data handling with fast writes, optimized storage, and seamless Grafana integration, making it ideal for high-volume applications like crypto trading and real-time monitoring. Its SQL-like query language and cloud-based options enhance user experience and system scalability.
InfluxDB stands out with its ability to handle high-volume time series data efficiently, thanks to fast data writes and efficient compression. It is highly scalable, providing clustering features for improved performance management. Integration with Grafana enhances visualization, making it easier to analyze complex data through a user-friendly SQL-like query language. Real-time monitoring, historical data access, and proactive alerts enhance system reliability. Its cloud offering simplifies maintenance and operations, making it attractive for users seeking an efficient time series database.
What are the key features of InfluxDB?InfluxDB is applied extensively in industries handling high-volume data needs. For sensor data storage in production environments, it offers reliable performance. Its role in server management metrics and performance monitoring is crucial for maintaining optimal operations. In crypto market data collection, it supports fast-paced trading environments. Industries use it for real-time tracking, like maritime vessel monitoring, leveraging its rapid data handling and visualization capabilities. Its applications also extend to IoT environments, API performance tracking, HVAC systems, and log aggregation, often integrating with Prometheus, Docker, and AWS to enhance system capabilities.
ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.
ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.
What are the most important features?IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.
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