InfluxDB and ServiceNow IT Operations Management compete in IT infrastructure monitoring and management. ServiceNow seems to have the upper hand with its integration of IT service management capabilities, enhancing operational efficiency.
Features: InfluxDB offers scalable time-series data handling, real-time analytics capabilities, and is optimized for large volumes of time-stamped data. ServiceNow IT Operations Management integrates incident management, change management, and a comprehensive IT service management feature set.
Room for Improvement: InfluxDB could enhance integration capabilities with third-party platforms, user interface customization, and provide more enterprise-level support options. ServiceNow IT Operations Management may improve its deployment flexibility, simplify its configuration options, and reduce overall software complexity.
Ease of Deployment and Customer Service: InfluxDB deployment is streamlined with containers and microservices, benefiting from community-driven support. ServiceNow IT Operations Management offers extensive vendor support, although its deployment can be complex due to its wide range of tools.
Pricing and ROI: InfluxDB is cost-effective with an open-source model, reducing initial costs and appealing to budget-conscious users in need of real-time data capabilities. ServiceNow IT Operations Management requires a higher initial investment due to its features but justifies its premium pricing through significant ROI from improved automation and efficiencies.
InfluxDB reduced my time to show data without any interruption, also reducing the number of people needed to manage the project; it is very good to have InfluxDB in my project.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
The main challenge with InfluxDB, which is common with all databases, was handling very high throughput systems and high throughput message flow.
We’ve scaled on volume with seven years of continuous data without performance degradation.
InfluxDB's scalability is fine for me; I gather a lot of metrics and have not had any issues.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
It serves as the backbone of our application, and its stability is crucial.
It is very stable, with no reliability or downtime in InfluxDB.
After integrating Kafka, it never broke again, as Kafka handled messages and metrics appropriately, decreasing the message throughput.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
InfluxDB deprecated FluxQL, which was intuitive since developers are already familiar with standard querying.
Having a SQL abstraction in InfluxDB could be beneficial, making it more accessible for teams that prefer querying with SQL-style syntax.
It could include automated backup and a monitoring solution for InfluxDB or a script developed by a REST API.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
We use the open-source version of InfluxDB, so it is free.
My experience with pricing, setup cost, and licensing for InfluxDB was great, as I did not use any license.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
The most important feature for us is low latency, which is crucial in building a high-performance engine for day trading.
InfluxDB’s core functionality is crucial as it allows us to store our data and execute queries with excellent response times.
It helps me maintain my solution easily because it is very reliable, so we didn't face any performance issues or crashes regarding our queries; we can get the results very fast.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.7% |
| InfluxDB | 0.5% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
InfluxDB is open-source software that helps developers and enterprises alike to collect, store, process, and visualize time series data and to build next-generation applications. InfluxDB provides monitoring and insight on IoT, application, system, container, and infrastructure quickly and easily without complexities or compromises in scale, speed, or productivity.
InfluxDB has become a popular insight system for unified metrics and events enabling the most demanding SLAs. InfluxDB is used in just about every type of industry across a wide range of use cases, including network monitoring, IoT monitoring, industrial IoT, and infrastructure and application monitoring.
InfluxDB offers its users:
InfluxDB Benefits
There are several benefits to using InfluxDB . Some of the biggest advantages the solution offers include:
Reviews from Real Users
InfluxDB stands out among its competitors for a number of reasons. Two major ones are its flexible integration options and its data aggregation feature.
Shalauddin Ahamad S., a software engineer at a tech services company, notes, “The most valuable features are aggregating the data and the integration with Grafana for monitoring.”
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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