"We found the technical support to be helpful."
"Provides a valuable BPMN feature."
"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."
"Simulation is most valuable."
"Its availability is very good."
"This is a complete package with all of the functionality that we need."
"The support experience in Latin America is great."
"The most valuable parts of this solution are the richness of its features and its easy interface."
"What I find the most valuable is the process workflow. It is really good."
"We have many use cases for this solution but the feature I have found most valuable is the IT Portfolio Management module."
"HOPEX has a panel that offers various views. I think that is very good. MEGA has an app for integrating with a lot of apps. We help our clients integrate HOPEX with a different product like Apple Gateway, for example. I've been with the company for 15 years, and we connect with everything. Our clientele includes almost all of the banks in Mexico."
"Every module sets up the same information in a unique repository."
"It would be nice to have a Spanish user interface available to us."
"It can be more user-friendly."
"The price could be more competitive."
"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."
"MEGA HOPEX's problem is that it is expensive, but it's a fantastic tool."
"Better documentation and training would be helpful."
"This product is expensive and would be improved by lowering its price."
"Lacking more out of the box integrations."
"The solution is quite expensive."
"We have a very close relationship with MEGA representatives in Mexico, and we ask them why they don't offer impact analysis. For example, we have a server in the center and provide the client a view of what's in the peripheral area, like one cluster, application, process area, and services. We want to offer our clients that level of visibility with HOPEX."
"The initial setup can be quite complex at first."
"It would be great if this solution could integrate with other tools such as ITSM (ServiceNow) or CMDB."
iGrafx is ranked 21st in Business Process Design with 4 reviews while MEGA HOPEX is ranked 12th in Business Process Design with 8 reviews. iGrafx is rated 8.0, while MEGA HOPEX is rated 7.8. The top reviewer of iGrafx writes "Easy to set up with useful features and good stability". On the other hand, the top reviewer of MEGA HOPEX writes "Excellent support experience that is local to South America and is easy to expand". iGrafx is most compared with Visio, ARIS BPA, SAP Signavio Process Manager, Sparx Systems Enterprise Architect and Lucidchart, whereas MEGA HOPEX is most compared with ARIS BPA, Sparx Systems Enterprise Architect, LeanIX, iServer and Avolution ABACUS. See our MEGA HOPEX vs. iGrafx report.
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