IBM Tivoli Business Service Manager vs IBM Tivoli NetCool OMNIbus comparison

IBM Tivoli Business Service Manager and IBM Tivoli NetCool OMNIbus are both solutions in the Event Monitoring category. IBM Tivoli Business Service Manager is ranked #14, while IBM Tivoli NetCool OMNIbus is ranked #4 with an average rating of 8.0. IBM Tivoli Business Service Manager holds a 3.4% mindshare in EM, compared to IBM Tivoli NetCool OMNIbus’s 7.8% mindshare. Additionally, 100% of IBM Tivoli Business Service Manager users are willing to recommend the solution, compared to 80% of IBM Tivoli NetCool OMNIbus users who would recommend it.

IBM Tivoli Business Service...

Read 2 IBM Tivoli Business Service Manager reviews

265 Views
254 Comparison Views

100% willing to recommend

IBM Tivoli NetCool OMNIbus

Read 15 IBM Tivoli NetCool OMNIbus reviews

1,414 Views
1,032 Comparison Views

80% willing to recommend

IBM Tivoli Business Service...

IBM Tivoli NetCool OMNIbus

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and IBM Tivoli NetCool OMNIbus are IT management solutions. NetCool OMNIbus has the upper hand due to its advanced features and quick ROI.

Features: IBM Tivoli Business Service Manager provides comprehensive business dashboards, alert management, and real-time business service management. IBM Tivoli NetCool OMNIbus offers advanced event management capabilities, scalable architecture, and sophisticated automation features.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager requires a complex deployment and fine-tuning but offers prompt customer support. IBM Tivoli NetCool OMNIbus features a more intuitive deployment process and robust customer support infrastructure.

Pricing and ROI: IBM Tivoli Business Service Manager has a moderate setup cost with a gradual ROI due to its challenging integration phase. IBM Tivoli NetCool OMNIbus involves higher upfront costs rewarded with a quicker ROI due to its efficient features and rapid deployment.

To learn more, read our detailed IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool OMNIbus Report (Updated: December 2025).

Buyer's Guide

IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool OMNIbus

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli Business Service...

Ranking in Event Monitoring

14th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Tivoli NetCool OMNIbus

Ranking in Event Monitoring

4th

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 3.4%, up from 0.9% compared to the previous year. The mindshare of IBM Tivoli NetCool OMNIbus is 7.8%, down from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
IBM Tivoli NetCool OMNIbus	7.8%
IBM Tivoli Business Service Manager	3.4%
Other	88.8%

Event Monitoring

Featured Reviews

reviewer847356

IT Manager at a tech services company with 1,001-5,000 employees

Good technical support, and efficient for working with business data

We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

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SadanandSadashivaiah

Senior Consultant AWS at Cognizant

Good GUI and accuracy in processing but needs automated incident management

There is a complex setup and configuration process. It requires experience. We've had integration capabilities. We have to assess the specific needs or objectives of the organization, including scaling of deployment, and integration points, before implementation. Then, we need to design the architecture, including server specification networks, configuration, and storage requirements. We also need to consider the environment setup, hardware, projecting, and virtual machines. We need to ensure that network settings, firewalls, and security protocols are configured to allow communication between the components. Once you have all of the requirements laid out, it will only take five to six hours to set up. It does depend on the level of connectivity. If you are connecting remotely, it may take a bit longer. I set it up for three environments: development, testing, and production. One person can set up the solution themselves. If you are doing a NetCool suite of products, it may take two to three resources. You may need to do some maintenance in terms of additional patching or upgrading.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of this solution is the efficiency."

"IBM Tivoli NetCool OMNIbus supports legacy protocols like CORBA, Huawei, and other telecom protocols, which I find beneficial."

"Offers very good event/alert drill-down and statistical reporting capabilities."

"The most useful functions for monitoring purposes with IBM Tivoli NetCool OMNIbus are that it can be automated in many ways, and most importantly, it can communicate with many network components without requiring any medium connectors."

"It is an easy-to-use solution."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"The most valuable feature is the event management capability."

More IBM Tivoli NetCool OMNIbus pros

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"Its technical support team takes longer to reply."

"The web portal and typical event controls are a little outdated."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."

"The cost of the product is quite high. They should work to adjust their pricing models."

More IBM Tivoli NetCool OMNIbus cons

Pricing and Cost Advice

Information not available

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

"You have to have the right level of budget to afford this solution."

"It is a costly solution."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

27%

Computer Software Company

16%

Energy/Utilities Company

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

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What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?

I would rate the pricing for IBM Tivoli NetCool OMNIbus as three, where one is a high price and ten is a low price.

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What needs improvement with IBM Tivoli NetCool OMNIbus?

Based on my experience and my colleagues' feedback, IBM can improve IBM Tivoli NetCool OMNIbus in automation with respect to using AI, as it lacks considerably compared to other tools. The integrat...

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What is your primary use case for IBM Tivoli NetCool OMNIbus?

My current use case for IBM Tivoli NetCool OMNIbus is for monitoring the networks.

See all answers

Comparisons

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Compared 27% of the time

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Compared 21% of the time

OPS/MVS Automation Intelligence vs IBM Tivoli Business Service Manager

Compared 20% of the time

Zenoss Cloud vs IBM Tivoli Business Service Manager

Compared 19% of the time

SCOM vs IBM Tivoli Business Service Manager

Compared 14% of the time

More IBM Tivoli Business Service Manager Competitors

ServiceNow IT Operations Management vs IBM Tivoli NetCool OMNIbus

Compared 23% of the time

SCOM vs IBM Tivoli NetCool OMNIbus

Compared 11% of the time

IBM Tivoli NetCool Impact vs IBM Tivoli NetCool OMNIbus

Compared 11% of the time

PagerDuty Operations Cloud vs IBM Tivoli NetCool OMNIbus

Compared 10% of the time

ScienceLogic vs IBM Tivoli NetCool OMNIbus

Compared 9% of the time

More IBM Tivoli NetCool OMNIbus Competitors

Product Reports

Buyer's Guide

Event Monitoring

January 2026

IBM Tivoli Business Service Manager report

Download IBM Tivoli Business Service Manager product report

Buyer's Guide

IBM Tivoli NetCool OMNIbus

January 2026

Download IBM Tivoli NetCool OMNIbus product report

Also Known As

Tivoli Business Service Manager, BSM

Tivoli NetCool OMNIbus

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

IBM

Sample Customers

SSGC

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini

Buyer's Guide

IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool OMNIbus

December 2025

Free Report: IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool OMNIbus

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