IBM Tivoli Business Service Manager vs SCOM comparison

Cancel
You must select at least 2 products to compare!
IBM Logo
144 views|76 comparisons
100% willing to recommend
Microsoft Logo
Read 77 SCOM reviews
1,435 views|885 comparisons
86% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between IBM Tivoli Business Service Manager and SCOM based on real PeerSpot user reviews.

Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring.
To learn more, read our detailed Event Monitoring Report (Updated: March 2024).
768,246 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of this solution is the efficiency."

More IBM Tivoli Business Service Manager Pros →

"The most valuable features in SCOM are Azure monitoring and integration with Azure Monitor for monitoring Azure-hosted servers from SCOM on-premises.""Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.""The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud.""SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers.""Being able to make and customize management packs and send out notifications is very valuable.""It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention.""The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need.""They have great integration with the active directory."

More SCOM Pros →

Cons
"This application should be made easier to use because it usually needs training and it is not easy to operate."

More IBM Tivoli Business Service Manager Cons →

"Non Windows monitoring is fairly weak. Network device monitoring is not reliable.""Stability and some performance issues exist and they need improvement.""The management of the servers could be better.""On-prem network monitoring is something that could be improved drastically.""The solution can be improved by expanding to cloud usage.""There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches.""Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution.""I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."

More SCOM Cons →

Pricing and Cost Advice
Information Not Available
  • "The pricing and licensing are fair."
  • "Our licensing fees are approximately $30 per user, per month."
  • "If you have a Microsoft Enterprise Agreement, then this is part of the agreement."
  • "It is more expensive than the competition."
  • "SCOM is part of the System Center suite and I am satisfied with the pricing."
  • "We have an enterprise agreement that includes this product as part of it."
  • "The pricing is good, and it's part of their system center suite."
  • "We have to pay for a license and the price is fine for us."
  • More SCOM Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.
    768,246 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    Top Answer:The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud.
    Top Answer:It is the cheapest product available in the market. I rate the pricing a one out of ten.
    Top Answer:The solution should have more tools for monitoring the cloud engine versus on-premise. It sufficiently covers the on premise modules, but more work needs to be done in terms of monitoring various… more »
    Ranking
    15th
    out of 20 in Event Monitoring
    Views
    144
    Comparisons
    76
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    3rd
    out of 20 in Event Monitoring
    Views
    1,435
    Comparisons
    885
    Reviews
    10
    Average Words per Review
    433
    Rating
    8.1
    Comparisons
    Zabbix logo
    Compared 17% of the time.
    Dynatrace logo
    Compared 16% of the time.
    Datadog logo
    Compared 6% of the time.
    AppDynamics logo
    Compared 4% of the time.
    Nagios XI logo
    Compared 4% of the time.
    Also Known As
    Tivoli Business Service Manager, BSM
    System Center Operations Manager, SCOM 2012
    Learn More
    IBM
    Video Not Available
    Overview
    IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

    SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.

    SCOM Features

    SCOM has many valuable key features. Some of the most useful ones include:

    • Application monitoring
    • Database monitoring
    • Threshold alerts
    • IT Asset Discovery
    • Predictive capabilities
    • Server usage monitoring and capacity forecasting
    • Application performance management console
    • Server availability and performance monitoring
    • Collaboration tools
    • Virtualization monitoring
    • Patch management
    • Out-of-the box templates to monitor applications
    • Application dependency mapping and thresholding

    SCOM Benefits

    There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:

    • Management and monitoring of Windows as well as Unix/Linux platforms
    • Remotely connect to Windows machines and perform administrative tasks from the console itself
    • Custom dashboard creation to help monitor the datacenter with ease
    • Agent based monitoring
    • Integrates well with other Microsoft products
    • Easy to use and reliable

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.

    A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”

    PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”

    Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”

    A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”

    A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”

    Sample Customers
    SSGC
    Dialog Telekom
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm21%
    Retailer13%
    Government9%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company12%
    Government11%
    Manufacturing Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business19%
    Midsize Enterprise24%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    Buyer's Guide
    Event Monitoring
    March 2024
    Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: March 2024.
    768,246 professionals have used our research since 2012.

    IBM Tivoli Business Service Manager is ranked 15th in Event Monitoring while SCOM is ranked 3rd in Event Monitoring with 77 reviews. IBM Tivoli Business Service Manager is rated 7.6, while SCOM is rated 7.8. The top reviewer of IBM Tivoli Business Service Manager writes "The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". IBM Tivoli Business Service Manager is most compared with , whereas SCOM is most compared with Zabbix, Dynatrace, Datadog, AppDynamics and Nagios XI.

    See our list of best Event Monitoring vendors.

    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.