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IBM Tivoli Business Service Manager vs SCOM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
12th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SCOM
Ranking in Event Monitoring
2nd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Network Monitoring Software (14th)
 

Mindshare comparison

As of June 2026, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 4.9%, up from 0.9% compared to the previous year. The mindshare of SCOM is 9.9%, up from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring Mindshare Distribution
ProductMindshare (%)
SCOM9.9%
IBM Tivoli Business Service Manager4.9%
Other85.2%
Event Monitoring
 

Featured Reviews

reviewer847356 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…
AK
Assistant Manager at SMS group GmbH
Have integrated effective monitoring and seamless alerting with improved visualization capabilities
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the efficiency."
"TBSM is a rock, and our house would have crumbled without it."
"Being able to make and customize management packs and send out notifications is very valuable."
"I like the historical reporting of observer metrics, and it's a fairly user-friendly solution."
"Asset monitoring and auto alerts are the most valuable features of this product to me."
"The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool."
"SCOM is a great monitoring tool."
"The product’s auto-remediation feature helps with automation."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
 

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."
"Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles."
"The solution can be improved by expanding to cloud usage."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"I had issues with SCOM 2007 and MOM 2005, regarding the view of alerts in the Console Operations."
"Documentation is poor, but the community makes up for it with good blogs and lots of how-to examples."
"All of the areas of reporting are very bad and need to be improved."
"In a future release, they should add email notification alerts."
"SCOM is not as straightforward in terms of user interface or general experience, which could be improved."
"Super high cost for the 2012 version due to change to a CPU based."
 

Pricing and Cost Advice

Information not available
"Two customers bought the enterprise agreement with Microsoft and paid for Software Assurance. But few customers don't buy it for Software Assurance. They just buy it and deploy it, and they think that we will be using it for the next five years."
"SCOM is part of the System Center suite and I am satisfied with the pricing."
"SCOM's pricing is average."
"We have an EA with Microsoft, and it comes as part of the EA."
"We have an enterprise agreement that includes this product as part of it."
"We have to pay for a license and the price is fine for us."
"Our Enterprise Agreement includes the price."
"The pricing and licensing are fair."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Government
9%
Manufacturing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise22
Large Enterprise54
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...
What is your primary use case for SCOM?
My usual use case for SCOM is as an administrator role where I create reports and provide system configuration for Linux and installation of the SCOM agent. I handle deploying and upgrading the age...
 

Also Known As

Tivoli Business Service Manager, BSM
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

SSGC
Dialog Telekom
Find out what your peers are saying about IBM Tivoli Business Service Manager vs. SCOM and other solutions. Updated: June 2026.
902,270 professionals have used our research since 2012.