IBM FileNet vs Laserfiche comparison

IBM and Laserfiche are both solutions in the Enterprise Content Management category. IBM is ranked #2 with an average rating of 8.1, while Laserfiche is ranked #22. IBM holds a 6.2% mindshare in ECM, compared to Laserfiche’s 2.0% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.

IBM FileNet

Read 105 IBM FileNet reviews

4,556 Views
4,192 Comparison Views

91% willing to recommend

Laserfiche

Read 1 Laserfiche review

1,017 Views
722 Comparison Views

100% willing to recommend

IBM FileNet

Laserfiche

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM FileNet and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, IBM, OpenText and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: February 2026).

Buyer's Guide

Enterprise Content Management

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

2nd

Average Rating

8.2

Reviews Sentiment

6.4

Number of Reviews

105

Ranking in other categories

No ranking in other categories

Laserfiche

Ranking in Enterprise Content Management

22nd

Average Rating

10.0

Number of Reviews

Ranking in other categories

Document Management Software (9th)

Mindshare comparison

As of February 2026, in the Enterprise Content Management category, the mindshare of IBM FileNet is 6.2%, down from 10.2% compared to the previous year. The mindshare of Laserfiche is 2.0%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
IBM FileNet	6.2%
Laserfiche	2.0%
Other	91.8%

Enterprise Content Management

Featured Reviews

Shankar-Kambhampaty

Consulting CTO at a tech consulting company with 1-10 employees

Business workflows have been automated and document processes are streamlined at large scale

I believe IBM FileNet could be improved or enhanced in the future, specifically the user interface development support, which, despite all the improvements, still feels from the 2010s or 2000s. The current state of the user interface development support and the ability to customize it leaves much to be desired. The backend engine, process engine, and object engine are fantastic. However, the user interface, which is required to provide an impressive experience to the user, is difficult to build. IBM will need to do something about this area. Over time, IBM has made improvements with enhancements through CP4BA and other tools, with which user interfaces can be built. But there is much more is needed. The initial setup process for IBM FileNet requires specialists. IBM FileNet is not a click-click-click deploy kind of product. It has several components that need to be installed in different versions and in a particular order. Additionally, IBM Cloud does not provide a proper experience. The problem is I cannot use IBM Cloud easily. I cannot even get a membership easily. With AWS, I just use my credit card, sign up, and I am done. With IBM Cloud, that is not how it is. They go through all validation processes, and it is a nightmare at times. There are problems around IBM FileNet, not exactly with IBM FileNet itself, but the point is that it is not a click-click-click deploy either on the cloud or on-premise. It requires specialists, and there is a big learning curve toward deploying and managing the whole infrastructure as well as the software. I communicate with the technical support of IBM frequently. I have communicated several times, and frankly, there is much to be desired on that side. When you raise a ticket, it takes 24 to 48 hours for them to respond. We live in a time where business moves at the speed of light. Twenty-four hours is a very long time. You need to be able to get technical support instantaneously. It is not like the more contemporary support models where you get turnaround in minutes, not days.

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Christian Begaux

Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)

A powerful solution that offers BPM and automation to assist with our digital transformation

We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow."

"It has increased our productivity."

"It provides good stability and scalability for huge enterprises as well."

"The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions."

"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."

"If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support."

"FileNet provides a compact solution for midsized companies."

"IBM FileNet has improved our organization with its single collaboration space."

More IBM FileNet pros

"This is a very complete and powerful solution."

Cons

"If there was more AI capability, into Watson, that would be a benefit."

"The setup process is very complex."

"It needs better collaboration between the IBM teams on the FileNet and CCM sides."

"I would like to have easier steps for setting up the application. They should have an easy one step process for the whole installation. Right now, you have to know the application well to set it up and have IT expertise."

"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."

"Programmers have to translate user needs into IBM FileNet, which causes misinterpretations."

"The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for."

"FileNet needs improvement in pricing as it has become very expensive."

More IBM FileNet cons

"We would like to see more features for RPA and AI."

Pricing and Cost Advice

"IBM FileNet is an expensive solution."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"Yearly, we pay for the maintenance, which is $20,000."

"It has reduced operating costs by reducing the amount of manual work needed."

"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."

More IBM FileNet pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

Government

Marketing Services Firm

Government

20%

University

Retailer

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	13
Large Enterprise	74

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The pricing and licensing of IBM FileNet is high. We are living in a world where the minimal license from IBM costs anywhere from seventy-five thousand to one hundred thousand US dollars, depending...

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What needs improvement with IBM FileNet?

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Comparisons

OpenText Content Management vs IBM FileNet

Compared 13% of the time

SharePoint vs IBM FileNet

Compared 13% of the time

Hyland OnBase vs IBM FileNet

Compared 10% of the time

OpenText Documentum Content Management vs IBM FileNet

Compared 8% of the time

Alfresco vs IBM FileNet

Compared 8% of the time

More IBM FileNet Competitors

SharePoint vs Laserfiche

Compared 13% of the time

Hyland OnBase vs Laserfiche

Compared 13% of the time

OpenText Documentum Content Management vs Laserfiche

Compared 11% of the time

Microsoft Purview Data Lifecycle Management vs Laserfiche

Compared 8% of the time

Hyland Perceptive Content vs Laserfiche

Compared 3% of the time

More Laserfiche Competitors

Product Reports

Buyer's Guide

IBM FileNet

January 2026

Download IBM FileNet product report

Buyer's Guide

Enterprise Content Management

February 2026

Download Laserfiche product report

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse

Buyer's Guide

Enterprise Content Management

February 2026

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Find out what your peers are saying about Microsoft, IBM, OpenText and others in Enterprise Content Management. Updated: February 2026.

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