We performed a comparison between IBM FileNet and Laserfiche Rio based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
"The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working."
"It is a faster, robust solution. The platform compatibility is very good."
"The product is robust and can process a lot of documents for enterprise content management."
"Everybody ties into Active Directory and things like that, but on top of that are the extra layers of security for encryption, so they can meet standards required by PCI and by HIPAA: encryption at rest, encryption in flight, encryption in the database, all together. There are really only three products on the market that know how to do that, and FileNet is one of them."
"The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings."
"It provides good stability and scalability for huge enterprises as well."
"Stability is really good. We fairly recently upgraded a version of it and have not been having any problems. The resources seem to be really good with this version; it is a little easier to troubleshoot issues."
"This is a very complete and powerful solution."
"I would like IBM to improve with each release, continue moving towards a continual, tighter integration, and build solutions that take advantage of all the different modules the platform has from one place."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."
"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."
"This solution could be improved with the ability to present the file system from FileNet."
"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."
"What I would like to see is more integration."
"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."
"We would like to see more features for RPA and AI."
Earn 20 points
IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews while Laserfiche Rio is ranked 23rd in Enterprise Content Management. IBM FileNet is rated 8.2, while Laserfiche Rio is rated 10.0. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of Laserfiche Rio writes "A powerful solution that offers BPM and automation to assist with our digital transformation". IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Alfresco, whereas Laserfiche Rio is most compared with SharePoint, DocuWare and OpenText eDOCS.
See our list of best Enterprise Content Management vendors.
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