IBM B2B Integrator vs Infor ION comparison

IBM and Infor are both solutions in the Business-to-Business Middleware category. IBM is ranked #6 with an average rating of 8.3, while Infor is ranked #10 with an average rating of 10.0. IBM holds a 6.4% mindshare in BBM, compared to Infor’s 2.9% mindshare. Additionally, 87% of IBM users are willing to recommend the solution, compared to 100% of Infor users who would recommend it.

IBM B2B Integrator

Read 47 IBM B2B Integrator reviews

1,317 Views
961 Comparison Views

87% willing to recommend

Infor ION

Read 6 Infor ION reviews

452 Views
452 Comparison Views

100% willing to recommend

IBM B2B Integrator

Infor ION

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

IBM B2B Integrator and Infor ION are competing products in the integration platform market. Infor ION is often highlighted for its superior integration capabilities that offer significant value for its price.

Features: IBM B2B Integrator's strengths lie in comprehensive data transformation, real-time monitoring, and scalability, making it suitable for managing complex supply chain interactions. Infor ION has seamless connectivity across diverse applications with flexibility and ease of configuration, providing extensive workflow automation.

Ease of Deployment and Customer Service: IBM B2B Integrator has a detailed setup process requiring more time and technical expertise, but support from IBM is strong for resolving complex issues. Infor ION offers a quicker deployment cycle with straightforward configuration and comprehensive customer service, making it suitable for organizations seeking rapid integration without extensive technical resources.

Pricing and ROI: IBM B2B Integrator involves higher initial setup costs, reflecting its extensive capabilities, yet provides notable ROI for long-term projects due to its scalability. Infor ION offers competitive pricing with operational cost savings, delivering faster ROI for businesses with immediate and diverse integration requirements, aligning with its agile approach for quicker adoption and financial returns.

To learn more, read our detailed IBM B2B Integrator vs. Infor ION Report (Updated: December 2025).

Buyer's Guide

IBM B2B Integrator vs. Infor ION

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM B2B Integrator

Ranking in Business-to-Business Middleware

6th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Infor ION

Ranking in Business-to-Business Middleware

10th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Business-to-Business Middleware category, the mindshare of IBM B2B Integrator is 6.4%, up from 6.4% compared to the previous year. The mindshare of Infor ION is 2.9%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business-to-Business Middleware Market Share Distribution
Product	Market Share (%)
IBM B2B Integrator	6.4%
Infor ION	2.9%
Other	90.7%

Business-to-Business Middleware

Featured Reviews

reviewer2742345

General Manager Neverhack Spain at a tech vendor with 11-50 employees

Experience with robust integrator reveals strong performance and potential for interface updates

Based on my experience and my clients' feedback, there are a few points IBM can improve for IBM B2B Integrator. One of these is the graphical user interface. For several years, IBM has been promising to renew this interface, which has an ancient, old aesthetic, though it contains many functionalities. Creating a new interface would incur a very high internal cost with no new profitability for IBM. This is one of the points where customers say it feels like working in the 1990s with this interface. Another significant issue is that the platform is not multi-tenant. It's not possible to have different tenants in the cloud. This creates problems when trying to create SaaS offers based on IBM B2B Integrator, as there is the possibility that some workflow for a customer can be visible to another one. Since it's not multi-tenant, it's running on the same tenant of the platform. This is the main issue that the platform has.

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reviewer2539806

M3 Principal Consultant at a computer software company with 1,001-5,000 employees

User-friendly interface has enabled intuitive operations while customization of reports needs polishing

Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive. When users click for a report, they expect it to be visually appealing, which is not the case, especially with Infor M3. From a technical standpoint, comparing Infor ION to SAP and Oracle, SAP HANA appears much better currently. However, this depends on the application level or the customization that vendors provide. The UX or UI component is crucial, which is why multiple small organizations focus specifically on UX/UI development. They develop visually appealing reports that can be used in Excel or Outlook. Some customers even create orders from Outlook. The implementation quality ultimately depends on the expertise of the person implementing that particular functionality.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is useful for transferring files from one format to another format. Also, the solution is useful in translation."

"It uses VMs, allowing us to enable horizontal scaling."

"It can scale horizontally as well as vertically as a cluster."

"B2B Integrator is multi-platform, so it can be integrated with Windows, Unix, or whatever, and it can work with almost all programming languages. It can also transfer a lot of data in a short time. For instance, a system I recently implemented exchanges about 20 million files a day."

"The reporting and monitoring features of IBM B2B Integrator are comparatively easier than other applications because it is modularized, making it much faster to port, and it supports all compliances related to financial industries."

"Very flexible product; it allows implementing different flows on the same infrastructure."

"B2B provides a secure communication channel."

"The technical support on offer through the portal is very helpful and responsive."

More IBM B2B Integrator pros

"ION is good for building custom middleware boxes."

"We haven't had any issues with ION so far."

"The tool's most valuable feature is middleware capabilities."

"Its stability is commendable, as I rarely encounter bugs or problems."

"When you buy an Infor ION product, you can start using it from day one, and there is a very short learning curve."

"I have found the most valuable feature to be the ability to monitor integration performance and the reasons for the failure of inbound and outbound transactions. We can see both inbound and outbound transactions, and it gives us a mirror image or the whole history of all inbound and outbound transactions between Infor M3 Business Engine and the third parties."

"ION acts as a middleware that allows me to handle all the volumes of incoming and outgoing documents with partners."

Cons

"There is no related transaction stored in the database because it's an OLTP application."

"The one thing that is lacking is easy visibility. It's hard to provide business users with a view into the statuses of their transactions."

"End-to-end visibility and monitoring application required. The control center is available and covers this area, but it still fails in many monitoring scenarios."

"They do not have a solid partner ecosystem, and they do not have a clear roadmap for down the line; they're missing that clear roadmap."

"Patching or upgrading the product is a bit of a nightmare. It would be nice if they removed the installation manager port. We find it complicates upgrading and patching a great deal."

"We often need to change property files for accounts, and I don't always have access to them. For core mapping, we need to install JDK"

"From the automation perspective, IBM B2B Integrator has its own powerful workflow, but compared to other applications such as MuleSoft or Boomi, they have many cloud connectors and multiple connectors for integrating with Salesforce or other CRM or ERP applications, whereas here you may have to develop them, which is not native."

"The web interface of B2B is quite outdated and not particularly user-friendly."

More IBM B2B Integrator cons

"The main issue for me is that the current product is obsolete, and I need to migrate to Infor 10 for more features."

"ION's integration with older applications could be better."

"Infor ION doesn't provide connectors for all integration touchpoints. Sometimes, we may have to build our own. It incurs additional costs for the customer."

"The dashboard is not very simple and can be a bit tricky."

"The main issue for me is that the current product is obsolete, and I need to migrate to Infor 10 for more features. Accessing the interface and monitoring aspects is problematic, and I hope it improves in the new version."

"Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive."

"I would like to see ION add automated setup and integration with Salesforce. They need to work on these types of tools."

Pricing and Cost Advice

"The solution is priced at $20,000 to $30,000 per year with no extra costs."

"The product costs more than 40K."

"We pay an annual fee based on the number of VPUs. It's fairly reasonable. We're in the middle of analyzing other products, and they're all pretty much in the same range."

"Licensing depends upon the package you opt for within the solution. The solution is a bit costly compared to the other integration tools in the market."

"The pricing is based on how many cores are used and the type of cores."

"The price of IBM B2B Integrator is too high. However, IBM may be willing to give a discount if there are negotiations. If they see that there is a good opportunity for them they can provide a discount."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

11%

Wholesaler/Distributor

Healthcare Company

Manufacturing Company

18%

Computer Software Company

18%

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	8
Large Enterprise	32

No data available

Questions from the Community

What is your experience regarding pricing and costs for IBM B2B Integrator?

Regarding pricing, IBM B2B Integrator rates in the middle range. This integrator has embedded all the functionality needed to handle files and messages. It tends to be very expensive because the IB...

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What needs improvement with IBM B2B Integrator?

From the automation perspective, IBM B2B Integrator has its own powerful workflow, but compared to other applications such as MuleSoft or Boomi, they have many cloud connectors and multiple connect...

See all answers

What is your primary use case for IBM B2B Integrator?

IBM B2B Integrator is majorly used in banks for managed file transfer, integrating with their external and internal applications for large files, especially huge files which need to be transferred,...

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What is your experience regarding pricing and costs for Infor ION?

The product is not expensive. I paid for the licenses, and the annual support fee is reasonable in comparison to other APIs.

See all answers

What needs improvement with Infor ION?

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What is your primary use case for Infor ION?

I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation components. FactoryTrack is an extension add-on product which is part of the Inf...

See all answers

Comparisons

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SAP Process Orchestration vs IBM B2B Integrator

Compared 4% of the time

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Compared 51% of the time

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Compared 13% of the time

SAP Process Orchestration vs Infor ION

Compared 12% of the time

IBM Sterling B2B Integration Services vs Infor ION

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Product Reports

Buyer's Guide

IBM B2B Integrator

January 2026

Download IBM B2B Integrator product report

Buyer's Guide

Business-to-Business Middleware

January 2026

Download Infor ION product report

Also Known As

IBM Sterling B2B Integrator, Sterling Gentran Integration Suite

Infor Intelligent Open Network

Overview

IBM B2B Integrator helps you securely integrate complex B2B processes with your partner communities. It provides a single, flexible B2B gateway that enables your organization to meet a wide range of B2B integration needs. The solution can improve business processes beyond enterprise boundaries and increase visibility into and across supply and demand chains.

IBM

Infor ION provides the flexibility you need to make an often complex web of enterprise systems work together. It provides the long-term sustainability to optimize return on technology investments. With ION, one application can be upgraded, replaced, or even fail without taking the entire network down.

Infor

Sample Customers

Bonnie Plants, Toshiba Europe, Florida Hospital

FINIDR, Midsona, Eynsham Hall, Midwest Wheel, Watchfire Signs, Sanford Health, Royal Adelaide

Buyer's Guide

IBM B2B Integrator vs. Infor ION

December 2025

Free Report: IBM B2B Integrator vs. Infor ION

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