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Infor ION vs SAP Process Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infor ION
Ranking in Business-to-Business Middleware
11th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
SAP Process Orchestration
Ranking in Business-to-Business Middleware
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Business-to-Business Middleware category, the mindshare of Infor ION is 3.0%, down from 3.1% compared to the previous year. The mindshare of SAP Process Orchestration is 6.4%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business-to-Business Middleware Market Share Distribution
ProductMarket Share (%)
SAP Process Orchestration6.4%
Infor ION3.0%
Other90.6%
Business-to-Business Middleware
 

Featured Reviews

Eugenio Santos - PeerSpot reviewer
Serves as reliable middleware enabling efficient document handling and seamless connectivity between different systems
The main issue for me is that the current product is obsolete, and I need to migrate to Infor 10 for more features. Accessing the interface and monitoring aspects is problematic, and I hope it improves in the new version. Integration with third parties is delicate and can be expensive without involvement from Infor.
Vasanth Kumar Sabaapathi - PeerSpot reviewer
Simplified integrations bring flexibility and efficiency to diverse industries through comprehensive features and robust support
SAP is already trying to make improvements for SAP Process Orchestration by releasing updates every quarter, including patches and modules, and from a security standpoint, while it's a tightly coupled tool, they are introducing a lot of enhancements aligned with current market trends. There are standard contents readily available for starting integrations, which suit around 90% of every industry across verticals including pharma, manufacturing, and employee data central with SuccessFactors integration. Regarding functionality-wise improvements in SAP Process Orchestration, they are now incorporating the Salesforce system. Previously, we needed to rely on a third-party adapter for integration within SAP, but now they are building their own adapters to connect with Salesforce. Additionally, there are options like data connectors using Ariba coming up with SAP Process Orchestration. There's much more to explore, especially as they release new patches, enhancements, and adapters each quarter.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We haven't had any issues with ION so far."
"ION acts as a middleware that allows me to handle all the volumes of incoming and outgoing documents with partners."
"The tool's most valuable feature is middleware capabilities."
"I have found the most valuable feature to be the ability to monitor integration performance and the reasons for the failure of inbound and outbound transactions. We can see both inbound and outbound transactions, and it gives us a mirror image or the whole history of all inbound and outbound transactions between Infor M3 Business Engine and the third parties."
"ION is good for building custom middleware boxes."
"Its stability is commendable, as I rarely encounter bugs or problems."
"When you buy an Infor ION product, you can start using it from day one, and there is a very short learning curve."
"SAP Process Orchestration offers easy maintainability and is a very flexible tool that easily adapts to any integration standards and artifacts that are readily available."
"It is a scalable solution."
"The solution is stable."
"The initial setup was straightforward."
"The initial setup is easy...The solution gets automatically connected. The deployment takes six months. I rate its setup phase a ten out of ten."
"The main benefit is that the solution is low maintenance. Moreover, it's the license cost is very low because it's part of the package. The maintenance is standard maintenance. And the updates are regular. So there's a regular update and you can choose whether you want to do those updates or not."
"Overall, I would rate SAP Process Orchestration a 10 out of 10."
"The solution offers very good documentation and manuals to assist with understanding the solution."
 

Cons

"The main issue for me is that the current product is obsolete, and I need to migrate to Infor 10 for more features."
"The dashboard is not very simple and can be a bit tricky."
"ION's integration with older applications could be better."
"Infor ION doesn't provide connectors for all integration touchpoints. Sometimes, we may have to build our own. It incurs additional costs for the customer."
"Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive."
"The main issue for me is that the current product is obsolete, and I need to migrate to Infor 10 for more features. Accessing the interface and monitoring aspects is problematic, and I hope it improves in the new version."
"I would like to see ION add automated setup and integration with Salesforce. They need to work on these types of tools."
"The older version of the solution will no longer be supported."
"We encounter challenges while connecting to MQTT and MQDD adapters."
"The solution needs to move to the cloud."
"I feel that support is an area that needs improvement. They need to improve the response time and address the customer's issues as soon as possible."
"It does not have all of the industry-standard solutions available in PO and it is not plug and play, so we have to do a lot of development."
"The solution is not very scalable because it is at the end of its life."
"SAP Process Orchestration could improve from an API standpoint. This is not an API management tool, which is one of its drawbacks. However, SAP has released an SAP Cloud Platform Integration which has all of the features, such as API management along with process integration to replace what they had previously."
"Process Orchestration needs to provide secure connectivity as no one has any data information."
 

Pricing and Cost Advice

Information not available
"My company deals with different pricing models of the product, according to which we don't pay for the solution directly, but we do pay for the maintenance part."
"It is a very expensive solution. We only pay for the license."
"The solution is highly-priced."
"There are fees in addition to the licensing."
"We subscribe to annual licenses, and the competitive license cost is reasonable."
"The product is not a low-priced solution, but I can say that it is competitively priced in the market."
"The fee for maintenance is costly."
"The pricing depends on what type of client you are with SAP and the contract you have. There is a licensing cost that needs to be paid."
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
19%
Comms Service Provider
6%
Retailer
6%
Manufacturing Company
14%
Computer Software Company
13%
Retailer
6%
Energy/Utilities Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

What do you like most about Infor ION?
The tool's most valuable feature is middleware capabilities.
What is your experience regarding pricing and costs for Infor ION?
The product is not expensive. I paid for the licenses, and the annual support fee is reasonable in comparison to other APIs.
What needs improvement with Infor ION?
Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive. When users click for a report, they expect it t...
What do you like most about SAP Process Orchestration?
It provides essential features such as continuous monitoring of all interfaces are crucial for our needs.
What is your experience regarding pricing and costs for SAP Process Orchestration?
The price for SAP Process Orchestration is a little high when compared to market trends, which is just how the business is. I would rate it an eight.
What needs improvement with SAP Process Orchestration?
SAP is already trying to make improvements for SAP Process Orchestration by releasing updates every quarter, including patches and modules, and from a security standpoint, while it's a tightly coup...
 

Also Known As

Infor Intelligent Open Network
SAP NetWeaver Process Integration, NetWeaver Process Integration
 

Overview

 

Sample Customers

FINIDR, Midsona, Eynsham Hall, Midwest Wheel, Watchfire Signs, Sanford Health, Royal Adelaide
Lenovo, Dansk Supermarked A/S, Ego Pharmaceuticals Pty. Ltd, Kaeser Kompressoren
Find out what your peers are saying about Infor ION vs. SAP Process Orchestration and other solutions. Updated: September 2025.
872,655 professionals have used our research since 2012.