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Hyland OnBase vs OpenText Content Management vs SharePoint comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of September 2025, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.5%, up from 6.2% compared to the previous year. The mindshare of OpenText Content Management is 10.1%, down from 10.8% compared to the previous year. The mindshare of SharePoint is 15.1%, down from 19.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
SharePoint15.1%
OpenText Content Management10.1%
Hyland OnBase6.5%
Other68.3%
Enterprise Content Management
 

Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…
Madhur D'silva - PeerSpot reviewer
Collaborative work benefits while user-friendliness challenges persist
The most valuable feature of SharePoint is its user interface, which is very easy to use. I do not have to be very technical to use it. Its rights management capabilities and ability to restrict access to certain people are also very useful. Furthermore, I can access SharePoint from any device, whether it is a phone or laptop, which is very convenient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the cloud and its integrability."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"Its most valuable aspect is its flexibility"
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"Scalability is great. We can extend areas horizontally and vertically."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
"Simplicity to roll out, features available, customization options."
"The engineering document management system is one of the most valuable features."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"The stability of SharePoint is high."
"It offers ease of use, which is crucial."
"Information is now available instantly to managers on all devices."
"The online editing capabilities, file sharing, auditing, information security, ease of solution management, and the easy user adaptation to the platform are the most valuable features."
"The ability to quickly and easily create team sites has been great."
"SharePoint's collaborative features are valuable as they enable productivity by allowing multiple users to edit documents simultaneously."
"SharePoint enabled the staff to share documents and work on a document simultaneously."
"We can arrange all our documents on one platform and see the document's changes and edits."
 

Cons

"The solution’s initial setup is a little difficult."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"The migration is a bit difficult in the tool."
"Software malfunctioning usually occurs when we receive documents from external sources."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"The architecture needs improvement, as it's complex."
"The tool's documentation is not proper and has missing information like steps."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"A dashboard with information would be nice to see."
"The solution should work better with partners and be more developer-friendly."
"The cost of the product could be improved."
"The solution needs to improve the user interface."
"No good process to import emails from several users into a single comprehensive SP repository."
"Microsoft support could be better, especially for enterprise troubleshooting. They require a lot of logs and often rely on online support, which does not meet customer expectations."
"It should have a Google-caliber search ability and a model-based GUI."
"The management of the product/back-end is complex."
"I have been facing some challenges when using SharePoint, as the workflows freeze at times, so there is a maintenance activity which needs to be done periodically."
"When you are trying to migrate from a different platform to SharePoint for file storage, the upload utility should be more flexible, taking more files and then updating you on the upload status of the files you are trying to transfer into SharePoint."
"SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve."
"Annoyingly, many new Office 365 apps always end up being only US locale for the first year of their life. Microsoft needs to realise that most of their customers are not in the USA."
 

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"OnBase is reasonably priced."
"The solution costs around $6,000 per month."
"The tool's price is high."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The tool's pricing is confusing to the end customer."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"The solution is expensive."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"The total cost of the product will vary on the capabilities required"
"OpenText Extended ECM is an expensive solution."
"The product is pricey."
"The cost is expensive, but worthwhile."
"SharePoint is included with our Microsoft license."
"The licensing model for SharePoint Online is based on per user, and it is monthly. The price of the solution overall is good."
"The pricing works for us."
"The replacement costs for it are cheaper if you use only SharePoint."
"It is pretty reasonable. It is $5 per month per user. We have 12 users now, so it is about $60 per month."
"The data classification and search elements are cheap."
"The product is reasonably priced."
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Comparison Review

it_user8925 - PeerSpot reviewer
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Government
14%
Financial Services Firm
13%
Computer Software Company
10%
Insurance Company
8%
Government
14%
Computer Software Company
9%
Manufacturing Company
9%
Financial Services Firm
8%
Government
13%
Financial Services Firm
9%
Computer Software Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise3
Large Enterprise11
By reviewers
Company SizeCount
Small Business79
Midsize Enterprise37
Large Enterprise80
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitio...
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hylan...
What is your primary use case for Hyland OnBase?
I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a b...
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us f...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication ...
What is your experience regarding pricing and costs for SharePoint?
As SharePoint is part of the Microsoft 365 suite, the pricing is acceptable.
What needs improvement with SharePoint?
Not with SharePoint specifically, but overall with the software or tools from Microsoft, I think there are areas that...
 

Also Known As

OnBase
OpenText Content Suite Platform, OpenText Core Share
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
ATCO Australia, MSIG Asia, Orica, Salt River Project
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: August 2025.
867,445 professionals have used our research since 2012.