Grafana Enterprise Stack vs Splunk ITSI (IT Service Intelligence) comparison

The compared Grafana Labs and Splunk solutions aren't in the same category. Grafana Labs is ranked #13 in IM , with an average rating of 8.7, and holds a 1.1% mindshare in the category. Splunk is ranked #3 in IMS , with an average rating of 8.4, and holds a 1.9% mindshare. Additionally, 92% of Grafana Labs users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

Grafana Enterprise Stack

Read 14 Grafana Enterprise Stack reviews

1,692 Views
1,675 Comparison Views

92% willing to recommend

Splunk ITSI (IT Service Int...

Read 63 Splunk ITSI (IT Service Intelligence) reviews

3,509 Views
386 Comparison Views

98% willing to recommend

Grafana Enterprise Stack

Splunk ITSI (IT Service Int...

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Executive Summary

We performed a comparison between Grafana Enterprise Stack and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Grafana Enterprise Stack

Average Rating

8.4

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (13th)

Splunk ITSI (IT Service Int...

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (11th), IT Alerting and Incident Management (3rd)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Grafana Enterprise Stack is designed for IT Infrastructure Monitoring and holds a mindshare of 1.1%, up 0.7% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 1.9% mindshare, down 4.1% since last year.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Grafana Enterprise Stack	1.1%
Zabbix	6.1%
Datadog	4.1%
Other	88.7%

IT Infrastructure Monitoring

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	1.9%
PagerDuty Operations Cloud	13.1%
Opsgenie	9.1%
Other	75.9%

IT Alerting and Incident Management

Featured Reviews

Rajan M

Test Lead at Calpine Group

Efficient monitoring and alerting enhance operational insights

With Grafana Enterprise Stack, we can identify issues that New Relic cannot help with. While New Relic requires purchase and supports frontend and backend components, Grafana Enterprise Stack helps identify where issues are occurring. When we need to deep dive into issues, we use New Relic to trace transactions and determine where maximum impact occurs, whether in core size, DB side, or frontend components that slow performance. We first evaluate with Grafana Enterprise Stack, then move to New Relic if we identify performance degradation, such as DB queries taking too much time. Grafana Enterprise Stack responds to queries within 6 to 12 hours. They contact users through email immediately when available. Similarly, New Relic follows the same pattern, responding immediately when requests are raised and resolving issues promptly.

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DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Grafana has enough features around dashboard management. It's got enough plugins to create your dashboards."

"Grafana's full observability stack, known as LGTM, is highly valuable."

"The dashboards are pretty good."

"Grafana Enterprise Stack is a powerful open-source platform with robust capabilities in data visualizations, dashboard creations, and alerting."

"Grafana's most valuable feature is its ability to provide a graphical representation of data collected from various sources."

"It is very easy to deploy and integrate with any application or infrastructure layer."

"Compared to other packages, Grafana Enterprise Stack is user-friendly and easy to configure quickly."

"Our productivity has improved with its use."

More Grafana Enterprise Stack pros

"The best feature I found in Splunk ITSI (IT Service Intelligence) is the ability to organize raw data we receive in a very particular manner as per the client's requirement, including the device name and message body."

"The solution has been stable."

"We liked the built-in calculation of health scores."

"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."

"With Splunk ITSI (IT Service Intelligence), all alerts feed into one tool, providing rich dashboards and visualizations for our team to look at, making it a standout feature."

"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."

"We are quite pleased with its capabilities."

"The glass tables are very helpful."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"They could use more small tutorials to explain a bit about how Grafana works."

"The connection between metrics, logs, and traces could be improved."

"Grafana Enterprise Stack is complex and not easy or simple."

"I have encountered occasional issues with false inputs or incorrect data in Grafana."

"If Grafana Enterprise Stack could display transaction queries in dashboard format similar to New Relic, it would provide more options and capabilities for users."

"The solution should include integration with Power BI."

"The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time."

"Integrating AI capabilities for automated self-healing and reduced manual interventions would be valuable."

More Grafana Enterprise Stack cons

"It would be good if an interface was included in the next release."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"The problem becomes the price, as Splunk is an expensive product."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"I believe the refresh time should be faster."

"If they can somehow integrate it with AI in the near future, it will definitely be a game changer."

"One area where Splunk ITSI (IT Service Intelligence) has room for improvement is the high cost associated with it."

"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"I use the tool's free license."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Splunk pricing is high."

"Splunk ITSI is expensive."

"The licensing is based on data usage."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk ITSI is a premium application and comes with a premium price tag."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

16%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	10
Large Enterprise	43

Questions from the Community

What needs improvement with Grafana Enterprise Stack?

I am trying to think about its advanced alerting features; we do not use it too much for that. We do get it to report through to our help desk system and if a threshold gets broken, then a ticket i...

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What is your primary use case for Grafana Enterprise Stack?

I have switched to a different suite, focusing on customer edge solutions that are mostly Fortinet. To manage it, I use Grafana Enterprise Stack and a whole bunch of tools that we wrote ourselves. ...

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What advice do you have for others considering Grafana Enterprise Stack?

We use Grafana Enterprise Stack in all of our clients. I rate this product an eight out of ten.

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Regarding pricing, since Splunk ITSI (IT Service Intelligence) is a flavor of Splunk, there are no fixed prices as it depends on data volume. It is indeed a premium app within Splunk. The pricing r...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

As per my analysis of Splunk ITSI (IT Service Intelligence), I do not see much room for improvement. My experience as a mid-level user suggests that deep knowledge is helpful to maximize the tool's...

See all answers

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Compared 10% of the time

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Compared 9% of the time

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Compared 7% of the time

Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 5% of the time

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Compared 4% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

Grafana Enterprise Stack

March 2026

Download Grafana Enterprise Stack product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

March 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Grafana Enterprise Stack is a powerful tool for real-time data monitoring and visualization. With its flexible and scalable features, it is widely used for creating dashboards, analyzing metrics, and gaining insights into infrastructure, databases, and applications.

Its valuable features include powerful visualization capabilities, extensive data source integrations, customizable dashboards, a user-friendly interface, and a robust alerting system. Users appreciate its flexibility, scalability, and ability to integrate with different data sources, making it suitable for a wide range of industries and use cases.

Grafana Labs

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

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