ITRS Geneos vs Splunk Observability Cloud comparison

ITRS and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #34 with an average rating of 5.0, while Splunk is ranked #8 with an average rating of 8.7. ITRS holds a 1.2% mindshare in APM, compared to Splunk’s 2.0% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,225 Views
3,211 Comparison Views

96% willing to recommend

Splunk Observability Cloud

Read 56 Splunk Observability Cloud reviews

5,130 Views
3,129 Comparison Views

94% willing to recommend

ITRS Geneos

Splunk Observability Cloud

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jun 19, 2025

ITRS Geneos and Splunk Observability Cloud are competitors in the monitoring solutions category. ITRS Geneos appears to have an edge in real-time monitoring due to its low-latency and highly customizable solution suited for the financial sector, while Splunk stands out for its data visualization capabilities and integration in cloud environments.

Features: ITRS Geneos supports real-time monitoring with minimal latency, customized plugins for the financial industry, and a lightweight NetProbe for cross-platform deployment. Splunk Observability Cloud excels in data visualization, creating real-time dashboards, and integration with third-party applications for comprehensive infrastructure monitoring.

Room for Improvement: ITRS Geneos could improve its historical logging and make its dashboard configuration more intuitive, alongside strengthening its cloud monitoring. Splunk Observability Cloud could benefit from a streamlined setup process, enhanced machine learning capabilities, and adjustments to address high costs.

Ease of Deployment and Customer Service: ITRS Geneos is typically deployed on-premises and is noted for excellent customer support, recognized for its quick response and expertise. Splunk offers diverse deployment options including on-premises, cloud, and hybrid setups, with support considered satisfactory but some documentation could be improved.

Pricing and ROI: ITRS Geneos is often deemed expensive, justified by its specialized financial sector capabilities. Splunk Observability Cloud is similarly seen as pricey, and while its features are comprehensive, the high licensing costs are noted as a barrier, impacting long-term scalability.

To learn more, read our detailed ITRS Geneos vs. Splunk Observability Cloud Report (Updated: July 2025).

Buyer's Guide

ITRS Geneos vs. Splunk Observability Cloud

July 2025

Download the complete report

Helped 864,155 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Ranking in Network Monitoring Software

69th

Ranking in IT Infrastructure Monitoring

48th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

8th

Ranking in Network Monitoring Software

6th

Ranking in IT Infrastructure Monitoring

7th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (8th), Container Management (7th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.2%, down from 1.3% compared to the previous year. The mindshare of Splunk Observability Cloud is 2.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Custom script toolkits"

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"The clean and colorful UI and easy to use options like snooze and active times."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

More ITRS Geneos pros

"Splunk Infrastructure Monitoring reduces our mean time to resolve. We are more proactive than reactive."

"Splunk Infrastructure Monitoring provided our customers with visibility into their overall infrastructure."

"The product's deployment phase is good and very easy because it is done with OpenTelemetry for most of the parts."

"It supports proactive management, enhances security, and improves operational efficiency."

"The most valuable feature is log reporting."

"The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."

"The initial setup was straightforward. We didn't find it to be too complex."

"The most beneficial aspect of Splunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."

More Splunk Observability Cloud pros

Cons

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

More ITRS Geneos cons

"We currently lack log analysis capabilities in Splunk APM."

"A lot of customers had a hard time effectively searching within the data in Splunk. There is a learning curve from searches to indexes and using all the macros that we have created. It is a little difficult for somebody who has not used it quite a bit and does not have a lot of practice with it, but the AI features that we have been hearing about through Splunk will make it a lot easier for us to use human language to search this data. That is big. That is pretty powerful, and that will help a lot with our customers."

"They need more EDR functionalities."

"In the next release, I would like to see more integration with other solutions."

"Splunk Infrastructure Monitoring's data analytics can be improved by including suggestions for various types of continuous monitoring."

"There is a lot of room for improvement with the automation."

"The cardinality is pretty low."

"The product collects a lot of data but it does not assure that it collects all of it."

More Splunk Observability Cloud cons

Pricing and Cost Advice

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"I can say it's not that cheap because the licensing is a little bit costly"

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"You will get the best price if you get a single global deal."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

More ITRS Geneos pricing and cost advice

"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."

"I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive."

"This is an expensive solution."

"The pricing is based on several factors, including the scale of deployment."

"The price of Splunk APM is less than some of its competitors."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored."

"Splunk Observability Cloud is expensive."

More Splunk Observability Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

864,155 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

74%

Computer Software Company

University

Construction Company

Financial Services Firm

16%

Computer Software Company

14%

Government

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 22% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 15% of the time

Grafana vs ITRS Geneos

Compared 14% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Elastic Observability vs ITRS Geneos

Compared 3% of the time

More ITRS Geneos Competitors

Observe vs Splunk Observability Cloud

Compared 9% of the time

Sentry vs Splunk Observability Cloud

Compared 8% of the time

SigNoz vs Splunk Observability Cloud

Compared 5% of the time

Cribl vs Splunk Observability Cloud

Compared 5% of the time

Dynatrace vs Splunk Observability Cloud

Compared 4% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

ITRS Geneos

July 2025

Download ITRS Geneos product report

Buyer's Guide

Splunk Observability Cloud

July 2025

Download Splunk Observability Cloud product report

Also Known As

Geneos

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

ITRS Geneos vs. Splunk Observability Cloud

July 2025

Free Report: ITRS Geneos vs. Splunk Observability Cloud

Find out what your peers are saying about ITRS Geneos vs. Splunk Observability Cloud and other solutions. Updated: July 2025.

DOWNLOAD NOW

864,155 professionals have used our research since 2012.

See our ITRS Geneos vs. Splunk Observability Cloud report.

See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.