ITRS Geneos vs Splunk Observability Cloud comparison

ITRS and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #34 with an average rating of 5.0, while Splunk is ranked #8 with an average rating of 8.4. ITRS holds a 1.1% mindshare in APM, compared to Splunk’s 2.0% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 95% of Splunk users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,901 Views
2,653 Comparison Views

96% willing to recommend

Splunk Observability Cloud

Read 71 Splunk Observability Cloud reviews

5,846 Views
3,391 Comparison Views

95% willing to recommend

ITRS Geneos

Splunk Observability Cloud

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Executive SummaryUpdated on Sep 21, 2025

ITRS Geneos and Splunk Observability Cloud compete in the field of application and infrastructure monitoring. Splunk Observability Cloud has an advantage due to its comprehensive visibility across logs, metrics, and traces, which simplifies monitoring in complex environments.

Features: ITRS Geneos excels in real-time monitoring with minimal latency and extensive plug-in support. It is highly valued for its configurability and stability in financial environments. Splunk Observability Cloud offers a unified monitoring solution covering logs, traces, and metrics, and is popular for its ease of integration and user-friendly dashboards.

Room for Improvement: ITRS Geneos could benefit from improved reporting, enhanced cloud environment support, and more intuitive dashboards. Real-time data visualization and historical analysis are sought after. Splunk users desire better integration with additional products, improved pricing strategies, and enhanced dashboard linking and AI capabilities.

Ease of Deployment and Customer Service: ITRS Geneos is predominantly deployed on-premises with commendable customer service but lacks adequate documentation support. Splunk Observability Cloud offers versatile deployment options across hybrid and public clouds and provides comprehensive support, though better training materials could improve onboarding experiences.

Pricing and ROI: ITRS Geneos is considered costly but justifiable through its performance and increased uptime in large implementations. Splunk Observability Cloud offers a competitive pricing model, praised for providing substantial value with comprehensive features that aid in reducing incident frequencies. Both platforms require careful pricing negotiations and strategic planning for ROI.

To learn more, read our detailed ITRS Geneos vs. Splunk Observability Cloud Report (Updated: September 2025).

Buyer's Guide

ITRS Geneos vs. Splunk Observability Cloud

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Ranking in Network Monitoring Software

67th

Ranking in IT Infrastructure Monitoring

46th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

8th

Ranking in Network Monitoring Software

6th

Ranking in IT Infrastructure Monitoring

7th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (8th), Container Management (6th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. The mindshare of Splunk Observability Cloud is 2.0%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk Observability Cloud	2.0%
ITRS Geneos	1.1%
Other	96.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

Alerting improves incident response across teams and enables faster awareness before customer impact

Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom. Although they have one with Zoom, it's not available in the cloud, so having that feature would be beneficial. Essentially, Splunk should continue expanding to create easier ways to ingest logs from different products. The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another. While IT leaders may not drill down, it's crucial to create levels of dashboards for technical users to find root causes, making it effective for stakeholders.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Custom script toolkits"

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

More ITRS Geneos pros

"Splunk Infrastructure Monitoring provided our customers with visibility into their overall infrastructure."

"The initial setup of Splunk Real User Monitoring (RUM) was easy."

"The most valuable features include user time tracking and the ability to analyze application load times."

"The most valuable feature is the ability to customize dashboards based on my queries or any other customization I may need."

"The Add data feature lets you gather any type of log and easily analyze it."

"I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing."

"Splunk APM provides a holistic view of the application. Unlike other APMs, Splunk's service map is quite effective."

"Splunk Real User Monitoring (RUM) has one great advantage in that if they have SAP users, they can monitor their SAP applications."

More Splunk Observability Cloud pros

Cons

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"Mobile phone integration is probably not as rich as it could be."

"I would like better access to the data that is being collected."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

More ITRS Geneos cons

"In terms of additional features I would want to see in future releases, since Cisco acquired Splunk, more Cisco integration could be beneficial."

"If a customer utilizes third-party tools and wants to forward data from Splunk Observability Cloud, seamless integration would be beneficial."

"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."

"To improve Splunk Observability Cloud, we need more applications to be included in the observability so that more applications can have agents to monitor them and bring that information to the cloud."

"I would rate Splunk technical support at six out of ten. When we have a problem and need to create a case, the response isn't quick."

"Splunk Observability Cloud could be improved by having more integration with Splunk Cloud because at the moment they're two separate products. They're making great moves on what they call unified access; tighter integration is always a good thing."

"I've only experienced downtime, crashes, or performance issues when it isn't configured correctly."

"Primarily, the logs in Splunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Splunk APM can require more effort to understand."

More Splunk Observability Cloud cons

Pricing and Cost Advice

"Pricing and licensing is based on the requirements."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"I can say it's not that cheap because the licensing is a little bit costly"

"You will get the best price if you get a single global deal."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

More ITRS Geneos pricing and cost advice

"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."

"The pricing is based on several factors, including the scale of deployment."

"The pricing is reasonable."

"Splunk APM is a very cost-efficient solution."

"It is expensive."

"The product is a bit expensive considering the competition but the company may negotiate the price."

"The price of Splunk APM is less than some of its competitors."

"I am not in that circle, but we are currently licensing based on our queries. That is working out for us. Previously, it was by volume of data, and now, we can store as much data as we want."

More Splunk Observability Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	10
Large Enterprise	43

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

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Compared 12% of the time

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Compared 8% of the time

Nagios XI vs ITRS Geneos

Compared 3% of the time

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Compared 5% of the time

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Compared 4% of the time

SigNoz vs Splunk Observability Cloud

Compared 4% of the time

Dynatrace vs Splunk Observability Cloud

Compared 3% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

ITRS Geneos

October 2025

Download ITRS Geneos product report

Buyer's Guide

Splunk Observability Cloud

October 2025

Download Splunk Observability Cloud product report

Also Known As

Geneos

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

ITRS Geneos vs. Splunk Observability Cloud

September 2025

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