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Google Workspace vs IceWarp vs Microsoft Exchange Online comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of May 2025, in the Email Applications category, the mindshare of Google Workspace is 22.2%, down from 24.0% compared to the previous year. The mindshare of IceWarp is 5.3%, down from 6.1% compared to the previous year. The mindshare of Microsoft Exchange Online is 14.1%, down from 15.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Sunil-Nair - PeerSpot reviewer
Email collaboration and accessibility have improved team productivity
The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.
AvinashLotke - PeerSpot reviewer
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
NancyHartman - PeerSpot reviewer
Effective collaboration achieved with versatile features and good customer service
There are always improvements needed. My personal issue with using OfficeSuite and the Exchange Server is that one has to cobble together a whole bunch of different applications. Therefore, a lot of scripting and programming knowledge is necessary. I am not an IT person; I am an educator, a trainer, a user. I want to get the work done. However, I find that the Exchange Server and possibly the way our company has set up access permissions require extensive programming knowledge. It might take six to eight weeks to get a programmer's time to build something, whereas I can use something like Smartsheet that will do everything I want without needing a programmer. Smartsheet is more end-user friendly compared to a Microsoft product. Microsoft believes an expert IT person should manage everything, however, I want to manage things on my own in a simplified way. That is not easy using the Exchange Server or Microsoft Office. It is not end-user friendly for development, and a programmer is needed. Once set up, using them as an end-user is fine. I find that the automations are not robust, and the FedRAMP systems are not robust. I have a few issues with Exchange and Office, but there's nothing I can do about it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document."
"The valuable feature of Google Workspace is its integrated environment where everything is pre-integrated, like chat and document sharing in Gmail."
"Good search features, reliable storage, and quick thinking."
"We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us."
"The solution is very stable."
"The most beneficial feature is Gmail, which we use extensively."
"The valuable features include the email service, email updates, and Google Drive."
"The initial setup is simple."
"It's scalable and stable."
"An effective, functional, very good tool for controlling resources."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"The groupware module is the most valuable feature."
"The solution's voice services work well for our company."
"The solution has a very good log-in to the UI when compared to other solutions."
"The solution is easy to manage and includes features such as smart documents and the archiving of user data."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"Stability has increased exponentially since 2010."
"The initial setup was straightforward."
"Technical support is helpful."
"When you used to write to someone, you would often begin typing their name and their email address would appear; you would simply click and you would have the correct email address. That has been working for a while, but having the location address appear was a pleasant surprise. It was amazing."
"A valuable feature of the solution is its global usability."
"It is for emails, and it seems to work okay."
"It is a reasonable solution."
"It is a fantastic solution."
 

Cons

"I have had issues with my Google Address Book. I have an address book and it is available to everyone, but I cannot add additional users. In Microsoft Outlook, I could easily share certain contacts with other members of my team, but I cannot do so on G Suite."
"The user interface, especially on Google Drive, could be better."
"I believe Google Drive has potential for improvement. Enhancements could be made in terms of synchronization and the functionality of the Google Sheets app, particularly in areas like formulas and pivot tables, to make it more comparable to Microsoft Excel. Google Chat needs to make improvements so that we can send Excel and PDFs from the mobile app itself. I would like to see Google Bard integrated with the product."
"I would rate the stability a five out of ten."
"I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."
"Integration with Microsoft Outlook could be improved. The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication."
"The solution could improve by having more frequent updates."
"Google Workspace does a pretty good job, so it doesn't have that much room for improvement, but what would make it even better is if its apps, for example, Gmail, could integrate with more apps, such as Evernote and specific cloud-based platforms."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"Our customers sometimes have problems receiving mail."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved."
"When initially setting up, it took a bit of time because we had a lot of PST files with the users, and we had to migrate them batch by batch."
"The deployment is complex and has room for improvement."
"It is tricky to integrate Microsoft Exchange Online if you are in an infrastructure provided by other vendors."
"Microsoft needs to lower the price of the extra production add-ins for Exchange Online."
"The cost is very high, and not every customer can afford licenses."
"We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area."
"I feel that there is a need for improvement in the product, considering that there are some concerns with the tool's integration capabilities."
 

Pricing and Cost Advice

"There are benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required."
"The pricing is very high, although I cannot tell if this is the result of the Indian vendors artificially inflating it."
"The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."
"The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions."
"I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five."
"The price per client within the business is too high."
"There are different versions of the solution available, such as premium."
"Traffic management tools may be required for larger setups and should be included in any pricing calculations."
"I would rate the pricing and eight out of ten."
"Our licensing is on a yearly basis. There were no additional costs."
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."
"Costs far less than other solutions."
"The solution is priced well."
"The solution is inexpensive which is its main benefit."
"Pricing and licensing is very competitive and in some cases, cheap."
"The solution costs $12 to $16 per user per month."
"This is an expensive solution."
"It is a reasonable solution."
"The price of Microsoft Exchange Online security could improve. The overall price of the solution is reasonable."
"The cost is around $12 to $16 per user."
"The pricing is based on a yearly contract and a floating license option is offered."
"Microsoft Exchange Online is too expensive."
"The pricing for this solution is good. We renew our contract every three years. I would rate the pricing for this solution a three out of five."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
8%
Educational Organization
8%
Comms Service Provider
7%
Computer Software Company
18%
Comms Service Provider
10%
Manufacturing Company
8%
Financial Services Firm
8%
Computer Software Company
12%
Financial Services Firm
7%
Comms Service Provider
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Google Workspace?
Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the custom...
What is your experience regarding pricing and costs for Google Workspace?
The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor e...
What needs improvement with Google Workspace?
I do not have any major suggestions for improvement. However, while the security functionalities are similar to those...
What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for...
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rig...
What do you like most about Microsoft Exchange Online?
The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our o...
What is your experience regarding pricing and costs for Microsoft Exchange Online?
The pricing for Microsoft Exchange Online is quite reasonable, in my opinion. Many licensing options are available so...
What needs improvement with Microsoft Exchange Online?
There are always improvements needed. My personal issue with using OfficeSuite and the Exchange Server is that one ha...
 

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
No data available
Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
 

Overview

 

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
Marriott, Toyota, Sony, Wendy's, Canon
Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
Find out what your peers are saying about Google, Microsoft, Amazon Web Services (AWS) and others in Email Applications. Updated: May 2025.
850,349 professionals have used our research since 2012.