Senior Executive IT at Patel Infrastructure Pvt. Ltd.
Real User
Top 5
Oct 18, 2024
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A more robust security framework and better support at the country level would be beneficial.
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
Regarding issues with the product, IceWarp's server runs out of space, and our organization needs to add space. The turnaround time taken is too much for any issues we raise to the tool's support team. IceWarp doesn't offer the same support to its users as Google or Microsoft. The email features, attachment features, and how quickly one can receive emails are some areas of concern in the solution. Microsoft 365 can be configured onto the mobile phone and has better integration with Microsoft Teams. For improvement, IceWarp should try to compare themselves with the other email providers like, you know, Google Workspace and Microsoft 365 and see if they can achieve those features to fill the gaps that they have in their tool. Also, the tool's ability to configure with mobile and the support provided for the product's operation on mobile should be improved. The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes. This was something that my system engineer told me. So, that's why we have to add storage to the tool and increase the mailbox size since it does not allow or integrate with the vault.
Director at a comms service provider with 1-10 employees
Real User
Jan 13, 2023
The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version. One additional feature that could be stronger is security. Some financial institutions have expressed concerns about the current level of security in IceWarp. Adding more robust security options could be beneficial.
Senior Executive IT at Patel Infrastructure Pvt. Ltd.
Real User
Top 5
Sep 30, 2022
It is difficult to disable user rights on the console so some users accidentally delete their documents or user details when they are given access to Smart Attachment. There needs to be a way to allow uploads but disable deletions through a customizable console. If an administrator removes a document to troubleshoot, then all attachments disappear because the link is broken. We attempted a workaround that uploaded temporary files to webmail services, but it was not supported or successful.
Project Lead at a tech services company with 1,001-5,000 employees
Real User
Jul 24, 2022
The solution has multiple master databases and each, including every service and user, must be maintained separately. With multiple databases for VoIP, chat and web IMAP, maintenance is cumbersome. In addition, the solution does not offer confidential mode, RMS activity types or certain MIS reports.
Technical Support Executive at a tech company with 51-200 employees
Real User
Feb 2, 2021
It is underdeveloped with so many features that are available. There are no requirements for new features at this time. I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications.
Technical Support Executive at a tech company with 51-200 employees
Real User
Jan 27, 2021
Our customers sometimes have problems receiving mail. There needs to be a desktop application from where they can get a report about whether the mail was delivered or not. For the public cloud, I often have to check from the backend server whether the mail was processed or not, or where the mail was stopped — was it stopped on our side or on the recipient's side?
Technical Developer at a media company with 51-200 employees
Real User
Jan 11, 2021
The Exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating. Icewarp requires additional licenses to enable ActiveSync for accounts, but even with that (as of 12.2) the server has issues with syncing emails from the tests I ran.
IceWarp is a comprehensive communication platform featuring email server capabilities, cross-platform communication, conferencing, and collaboration to enhance team productivity.Effective for managing substantial user accounts, IceWarp combines a unified interface with features such as chat rooms and file-sharing to optimize email communications and collaboration on both on-premises and cloud setups. Integrated with platforms like AWS and Outlook, its flexible plans cater to diverse storage...
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A more robust security framework and better support at the country level would be beneficial.
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
Support should be improved. Most of the time, the queries are not resolved within the SLA.
Regarding issues with the product, IceWarp's server runs out of space, and our organization needs to add space. The turnaround time taken is too much for any issues we raise to the tool's support team. IceWarp doesn't offer the same support to its users as Google or Microsoft. The email features, attachment features, and how quickly one can receive emails are some areas of concern in the solution. Microsoft 365 can be configured onto the mobile phone and has better integration with Microsoft Teams. For improvement, IceWarp should try to compare themselves with the other email providers like, you know, Google Workspace and Microsoft 365 and see if they can achieve those features to fill the gaps that they have in their tool. Also, the tool's ability to configure with mobile and the support provided for the product's operation on mobile should be improved. The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes. This was something that my system engineer told me. So, that's why we have to add storage to the tool and increase the mailbox size since it does not allow or integrate with the vault.
The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version. One additional feature that could be stronger is security. Some financial institutions have expressed concerns about the current level of security in IceWarp. Adding more robust security options could be beneficial.
It is difficult to disable user rights on the console so some users accidentally delete their documents or user details when they are given access to Smart Attachment. There needs to be a way to allow uploads but disable deletions through a customizable console. If an administrator removes a document to troubleshoot, then all attachments disappear because the link is broken. We attempted a workaround that uploaded temporary files to webmail services, but it was not supported or successful.
The solution has multiple master databases and each, including every service and user, must be maintained separately. With multiple databases for VoIP, chat and web IMAP, maintenance is cumbersome. In addition, the solution does not offer confidential mode, RMS activity types or certain MIS reports.
It is underdeveloped with so many features that are available. There are no requirements for new features at this time. I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications.
Our customers sometimes have problems receiving mail. There needs to be a desktop application from where they can get a report about whether the mail was delivered or not. For the public cloud, I often have to check from the backend server whether the mail was processed or not, or where the mail was stopped — was it stopped on our side or on the recipient's side?
The Exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating. Icewarp requires additional licenses to enable ActiveSync for accounts, but even with that (as of 12.2) the server has issues with syncing emails from the tests I ran.