Amazon WorkMail vs Microsoft Exchange Online comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Amazon WorkMail
Ranking in Email Applications
5th
Average Rating
8.6
Number of Reviews
9
Ranking in other categories
Cloud Email (3rd)
Microsoft Exchange Online
Ranking in Email Applications
2nd
Average Rating
8.6
Number of Reviews
85
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the Email Applications category, the mindshare of Amazon WorkMail is 6.8%, down from 9.0% compared to the previous year. The mindshare of Microsoft Exchange Online is 14.7%, up from 12.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
Unique Categories:
Cloud Email
2.4%
No other categories found
 

Featured Reviews

Rastu Singh - PeerSpot reviewer
Jan 6, 2023
Reliable with good deliverability and the ability to expand
We'd like to see the following improvements: * A/B testing. The ability to create and send multiple versions of an email to a small subset of an email list and then use data on which version performed better to inform future email campaigns would be helpful. * Email scheduling. We need the ability to schedule emails to be sent at a specific date and time in the future rather than being sent immediately. * Email personalization. We'd like the ability to insert personalized elements like a recipient's name or location into emails using data from an organization's systems. * Advanced analytics. It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools. * Advanced spam filtering. We need additional spam filtering options beyond the basic spam filtering already provided by SES, such as blocking specific types of content or customizing the spam filter's thresholds.
Fadi Bathish - PeerSpot reviewer
Feb 20, 2023
Quite convenient access from anywhere but the UI could be improved
Our company used the solution as an alternative to desktops for accessing emails remotely. It is a front-end email application that can be accessed from the web. The solution allowed us to create new emails, collaborate via online surveys, and get feedback from a group of engineers on a specific…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is very user-friendly."
"The best feature is that Amazon SES provides verified email messages."
"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."
"There is no need for me to set up security."
"Amazon SES is very easy to configure."
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"We use the tool for transactional emails and marketing."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control."
"Microsoft Exchange Online's resiliency is its most valuable feature."
"The solution is quite convenient because you can access the web version anywhere."
"The most valuable feature as it encompasses all aspects of collaboration, communication, reporting, and storage."
"I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine."
"The best part of this solution is the security it offers."
"The product was simple to use."
"It is very manageable."
 

Cons

"The product should improve technical support."
"I would like to see detailed reports on email success and failure rates."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"There is room for improvement in the scalability."
"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."
"The only issue is the price, which is far too expensive."
"The solution is expensive."
"The interface is a bit confusing."
"The product needs to embed AI for intelligent searches and analytics."
"The solution could be a bit cheaper."
"The UI could be improved to look more like the desktop version for ease of use."
"Microsoft needs to lower the price of the extra production add-ins for Exchange Online."
"Documentation is lacking."
"The solution should have more integration with other platforms."
 

Pricing and Cost Advice

"WorkMail does require a license, it is, per user."
"It's very cheap. The cheapest among all the services available."
"The solution should improve its price."
"The product is expensive and has an annual subscription."
"The pricing could be improved."
"It is a reasonable solution."
"The licensing cost increased at least 15 to 20 percent recently and it would be helpful for them to be reduced."
"There is a license for Microsoft Exchange Online and I have information on that, but there have been so many changes to the licensing and it's a completely different story nowadays. Microsoft has been pushing users to buy a package of products under one license. Users are becoming more dependent on Microsoft rather than independent, that you can't decide anymore, and from my point of view, that is bad."
"I would give the cost a five out of ten."
"In my opinion, the online license is the best one we have. It is a bundle that we have from Microsoft. It is a bit high in price."
"The model is one which is pay-per-use go. There is no license. We are talking about per-user subscription-based use."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Government
10%
Comms Service Provider
8%
Media Company
7%
Computer Software Company
13%
Government
9%
Financial Services Firm
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Amazon WorkMail?
We use the tool for transactional emails and marketing.
What is your experience regarding pricing and costs for Amazon WorkMail?
WorkMail is very expensive. We have lost several clients because it is too expensive. WorkMail is a bit expensive per user. That is something they must correct. They provide excellent service, but ...
What needs improvement with Amazon WorkMail?
I would like to see detailed reports on email success and failure rates.
What do you like most about Microsoft Exchange Online?
The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our organization. Additionally, Teams can be used for chat, allowing us to track comm...
What is your experience regarding pricing and costs for Microsoft Exchange Online?
Microsoft Exchange Online is very expensive. While it might seem a bit expensive, the benefits outweigh the cost for us. We wouldn't consider changing unless absolutely necessary. We pay yearly. It...
What needs improvement with Microsoft Exchange Online?
The price could be an area of concern for many, but I do feel I'm getting value for what I'm paying for.
 

Also Known As

Amazon SES
Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
Find out what your peers are saying about Amazon WorkMail vs. Microsoft Exchange Online and other solutions. Updated: May 2024.
787,817 professionals have used our research since 2012.