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Google Cloud's operations suite (formerly Stackdriver) vs New Relic comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Cloud's operations s...
Ranking in Application Performance Monitoring (APM) and Observability
31st
Ranking in Cloud Monitoring Software
18th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
Log Management (23rd)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (5th)
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Google Cloud's operations suite (formerly Stackdriver) is 0.9%, down from 1.0% compared to the previous year. The mindshare of New Relic is 3.7%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.7%
Google Cloud's operations suite (formerly Stackdriver)0.9%
Other95.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Anand_Patel - PeerSpot reviewer
Senior Technical Architect at T-Systems International GmbH
Offers reliable Ops Agent and logging transport feature with easy third-party integrations
As part of our company, we implemented several changes in our log analytics pattern, including the storage and procurement process. Earlier, before implementing the solution, our company was able to procure only one year of data, but later, we came to the three-year mark. Around 15-20% reduction has been witnessed in the total analytic consumption of our company. The aforementioned result was possible because the solution allowed the creation of a dashboard where factors like storage costs, proportion of logs, and logs presence in a storage bucket or Big Query can all be checked. Earlier all logs were stored in a raw storage, but currently our company is able to move logs in table bucket that contributes towards cost savings. It has default integration for all gcp services. recently managed Prometheus support gives more flexibility to organizations to remain connected with their current Prometheus setup. We leveraged integrated FinOps Hub for recommendations for our workloads and server configurations, helpd us lot in order to get maximum TCO.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution has improved our organization by reducing latency and also monitoring the costs of GCP usage by using the logging and monitoring features."
"The features that I have found most valuable are its graphs - if I need any statistics, in Kubernetes or Kong level or VPN level, I can quickly get the reports."
"It's easy to use."
"The most valuable feature is the multi-cloud integration, where there is support for both GCP and AWS."
"I like the monitoring feature."
"Google's technical support is very good."
"Provides visibility into the performance uptime."
"It has really been helpful in detecting, identifying, and troubleshooting issues with cloud services used in the organization."
"Real-time error monitoring means I can drill down and see what’s happening."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"We looked for a product that gives the data in a way that is easy to visualize, is reliable, and is simple."
"We have a standard visibility process for any application that rolls out, and it gives us the ability to train our people and provide a more responsive application."
"It's industry-leading, the most responsive full suite of tools that I’ve used."
"Server uptime is its most valuable feature."
"The integration and configuration of New Relic is straightforward and easy."
"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."
 

Cons

"Operations documentation could be a bit better. It took us some time to get up and running with it."
"While we are satisfied with the overall performance, in certain cases we must add additional metrics and additional tools like Grafana and Dynatrace."
"It could be even more automated."
"The process of logging analytics can be improved"
"Lacking sufficient operations documentation."
"If I want to track any round-trip or breakdowns of my response times, I'm not able to get it. My request goes through various levels of the Google Cloud Platform (GCP) and comes back to my client machine. Suppose that my request has taken 10 seconds overall, so if I want to break it down, to see where the delay is happening within my architecture, I am not able to find that out using Stackdriver."
"Google Stackdriver is a stable product, but there is some lagging we cannot stop."
"It could be more stable."
"Perhaps the retention on some of the old problem traces would be an improvement."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."
"Email alert customization is limited."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"It could be faster, but they’re already working on making this."
"There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls."
"There may be issues with scalability with individual users sending events up to the cloud."
"The scalability can be improved."
 

Pricing and Cost Advice

"The cost of using Stackdriver depends on usage."
"We have a basic standard license without any additional costs."
"The cost could be lower."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"Because of budget, we are not using the mobile app part of this tool."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"The price depends on how many agents you want."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"The price of New Relic could improve. It is expensive."
"The pricing and licensing are too high."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Comms Service Provider
11%
Construction Company
11%
Outsourcing Company
9%
Financial Services Firm
13%
Outsourcing Company
11%
Manufacturing Company
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

What is your experience regarding pricing and costs for Google Stackdriver?
As Ops Suite, is a google product which effectively comes at zero setup cost, in order to manage your on-premises logs on onsite, it involves negligible cost for using ops agent and it also include...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

Google Stackdriver, Stackdriver, Stackdriver Monitoring, Stackdriver Logging, Google Cloud Monitoring
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Uber, Batterii, Q42, Dovetail Games
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Google Cloud's operations suite (formerly Stackdriver) vs. New Relic and other solutions. Updated: October 2026.
918,970 professionals have used our research since 2012.