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Fortinet FortiToken vs Symantec Identity Governance and Administration comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
2.8
Fortinet FortiToken enhances ROI by improving authentication, reducing unauthorized access, and benefiting enterprises with its non-subscription model.
Sentiment score
7.6
Symantec Identity Governance boosts ROI by streamlining onboarding, enabling self-service, and automating user management, enhancing IT efficiency.
 

Customer Service

Sentiment score
7.0
Fortinet FortiToken support is generally positive, with effective resolutions despite some response time and communication challenges.
Sentiment score
6.2
Symantec's customer service is praised for responsiveness but needs improvement in geographical support and complex issue expertise.
I am satisfied with their service.
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
Their resolution time is timely, and they provide solutions efficiently.
Presale lead at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
8.3
Fortinet FortiToken is scalable and adaptable, but faces hardware and migration challenges; user interface improvements are suggested.
Sentiment score
7.3
Symantec Identity Governance scales well and adapts to organizational needs, though some face customization and resource challenges.
I would rate scalability for Fortinet FortiToken as nine and a half or ten.
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
Regarding Fortinet FortiToken's scalability, we can purchase licenses according to our needs.
Head of Technology at Techfruits
There is a need to scale more effectively to accommodate a larger number of users and bulk users.
Assistant Manager-Networks at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.0
Fortinet FortiToken is praised for reliability, despite rare authentication issues, outperforming alternatives like Microsoft Authenticator in consistency.
Sentiment score
6.6
Symantec Identity Governance's stability is generally satisfactory, with performance issues arising under heavy loads or improper tuning.
I would rate stability for Fortinet FortiToken as the best solution.
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
FortiToken is stable, but there are some restrictions when it comes to supporting two-factor authentication in multi-factor environments.
Presale lead at a tech services company with 51-200 employees
 

Room For Improvement

Fortinet FortiToken requires better integration, improved support, and user-friendly features due to its costly, complex, and inflexible nature.
Symantec Identity Governance needs improvements in UI, integration, documentation, security, cloud performance, scalability, and user-friendliness.
Any Fortinet FortiToken cannot be removed; if a box expires or loses support, it cannot be removed, and customers must purchase it from scratch.
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
If I can receive it on email, it would be more flexible.
Network Administrator at a tech company with 1-10 employees
It is complex to transfer one account to another device, and you can only do it with tech support.
Director at Widya Presisi Solusi
 

Setup Cost

Fortinet FortiToken is affordable and integrates well, but recent price increases and regional perception vary its cost-effectiveness.
Symantec Identity Governance pricing is mid-range, seen as expensive, with flexible licensing but time-consuming implementation.
Discounts are often provided to close deals, making it a cost-effective solution.
Presale lead at a tech services company with 51-200 employees
The pricing for FortiToken is not low; I regard it as medium-priced.
Assistant Manager-Networks at a university with 1,001-5,000 employees
 

Valuable Features

Fortinet FortiToken delivers strong security and ease of use with flexible authentication options and effective integration, enhancing user access.
Symantec Identity Governance streamlines provisioning, access control, and policy compliance with flexible integration and user-friendly self-service features.
Fortinet FortiToken provides very important security benefits because it is used to manage FortiGate from outside, exclusively with Fortinet FortiToken.
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
The main use case of FortiToken is that it is a hardware-based solution, providing secure two-factor authentication for administrators.
Assistant Manager-Networks at a university with 1,001-5,000 employees
It is very user-friendly and easily integrates with various firewalls, making it convenient to use within diverse environments.
Presale lead at a tech services company with 51-200 employees
 

Categories and Ranking

Fortinet FortiToken
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
Authentication Systems (4th)
Symantec Identity Governanc...
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (10th), Identity Management (IM) (25th)
 

Mindshare comparison

While both are Identity and Access Management solutions, they serve different purposes. Fortinet FortiToken is designed for Authentication Systems and holds a mindshare of 3.5%, down 6.6% compared to last year.
Symantec Identity Governance and Administration, on the other hand, focuses on Identity Management (IM), holds 1.8% mindshare, up 1.5% since last year.
Authentication Systems Market Share Distribution
ProductMarket Share (%)
Fortinet FortiToken3.5%
Microsoft Entra ID7.8%
Cisco Duo5.0%
Other83.7%
Authentication Systems
Identity Management (IM) Market Share Distribution
ProductMarket Share (%)
Symantec Identity Governance and Administration1.8%
SailPoint Identity Security Cloud13.7%
Microsoft Entra ID8.9%
Other75.6%
Identity Management (IM)
 

Featured Reviews

Ahmed Auf - PeerSpot reviewer
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
Has strengthened user authentication and remains reliable despite recent license transfer limitations
I love to work with Fortinet FortiToken because it's easy to configure with any user and with FortiAuthenticator. We uploaded it and use it for any authentication with any user, with integration with any device. With FortiAuthenticator, we integrated it with any server, such as Active Directory, and use the token for VPN and other purposes. In the future, we ask customers to use it with FortiAuthenticator, not just the token, as it provides better integration capabilities. When we buy a specific Fortinet FortiToken, we use it on FortiGate only. Fortinet FortiToken provides very important security benefits because it is used to manage FortiGate from outside, exclusively with Fortinet FortiToken. Without Fortinet FortiToken, administrators cannot use or add admin privileges or manage it from outside, as this could lead to attacks or malicious activity.
reviewer2183661 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
8%
Government
6%
Manufacturing Company
6%
Manufacturing Company
15%
Marketing Services Firm
14%
Performing Arts
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise5
Large Enterprise9
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

What do you like most about Fortinet FortiToken?
The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authenticat...
What needs improvement with Fortinet FortiToken?
Fortinet FortiToken could be improved with flexibility to move it from device to device. With a license, replacement is not possible because Fortinet removed this option. Any Fortinet FortiToken ca...
What is your primary use case for Fortinet FortiToken?
The use case for Fortinet FortiToken involves restrictions on token movement. From two or three months ago, Fortinet has not approved moving FortiToken between devices. Users are not allowed to rep...
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...
 

Also Known As

No data available
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Acciona, Core Blox, DBS
Find out what your peers are saying about Microsoft, Cisco, Fortinet and others in Authentication Systems. Updated: January 2026.
881,821 professionals have used our research since 2012.