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Information Technology Manager at a tech services company with 51-200 employees
Real User
Good security and easy to use with good technical support
Pros and Cons
  • "The ease of use is really nice. Using Authenticator, I've been able to actually work better on my authentication due to the fact that I have a single fabric to authenticate control from my firewall and on my access points. Authentication takes place from this area."
  • "The solution could be more automated. It should be able to let me automate a lot of things so that what normally is done as a matter of manual processes can be handled quicker. Slow integrations can be taken up/out if there was more automation."

What is most valuable?

The most valuable aspect of the solution is the security. It's great. 

The ease of use is really nice. Using Authenticator, I've been able to actually work better on my authentication due to the fact that I have a single fabric to authenticate control from my firewall and on my access points. Authentication takes place from this area. 

It's easy to use for us due to the fact that, for each and every user, even a Mac user, we're able to easily retrieve them and add them. The authenticator syncs to my system and brings all the users to me under my firewall. 

What needs improvement?

For us, the solution works quite well. I can't think of an area where improvements are needed. I haven't worked with it too extensively yet, so it's hard to gauge what's lacking.

The solution could be more automated. It should be able to let me automate a lot of things so that what normally is done as a matter of manual processes can be handled quicker. Slow integrations can be taken up/out if there was more automation.

For how long have I used the solution?

I've only worked with the solution for five or six months at this point. I haven't worked with it extensively, although I do have an understanding of how it works and what to do, as well as how to configure it.

What do I think about the stability of the solution?

It's a stable product that integrates well with other products (such as FortiNAC). It's reliable. It doesn't give us any problems. We don't have to worry about bugs or glitches of the system crashing.

What do I think about the scalability of the solution?

The solution is scalable. While we have plans to grow it out and integrate it a bit more with other solutions, we're not at that stage yet.

We are a company of about 200 people. The whole organization uses it at this point. All authentication happens through FortiAuthenticator.

How are customer service and technical support?

I'm really happy with the technical support. They are responsive and knowledgable.

Which solution did I use previously and why did I switch?

Before using FortiAuthenticator we were not using anything else. We just were controlling everything from our Fortinet firewall. That was the only equipment which we had at that point in time. Now, we have got FortiAuthenticator.

Going forward we might go for FortiNAC. That might be in the cards for us. However, we're not immediately going to make the switch as it offers access control.

How was the initial setup?

The initial setup wasn't a problem at all. It was handled by certified Fortinet engineers. For that reason, it wasn't complex or difficult.

What about the implementation team?

We had certified Fortinet engineers assist us with the initial implementation. They handled the setup and configurations as well.

What other advice do I have?

We're just end users. We don't have a special relationship with the company.

We're using the latest version of the solution. It might be something around version six.

I would recommend FortiAuthenticator to other organizations.

It is really a good product. Somebody looking for a good security product should go with FortiGate products. New users should explore all the features and see how they can maximize usage.

Overall, I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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