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Fortinet FortiAuthenticator vs Fortinet FortiToken comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Fortinet FortiAuthenticator improved security and compliance, yet financial gains are hard to quantify with some citing reduced costs.
Sentiment score
3.8
Fortinet FortiToken offers investment returns through enhanced security, integration with firewalls, and flexible non-subscription token renewal.
It enhances security by ensuring only the right person can access systems, even if their login credentials are compromised.
 

Customer Service

Sentiment score
6.8
Fortinet FortiAuthenticator offers generally responsive support with some variance in effectiveness based on complexity and local availability.
Sentiment score
6.7
Fortinet's customer service is generally good, with excellent technical support but some slow responses in certain regions.
At times, some technical staff lack knowledge, which delays issue resolution.
Technical support from Fortinet deserves a rating of 10.
Customer service and support are excellent.
I am satisfied with their service.
Their resolution time is timely, and they provide solutions efficiently.
 

Scalability Issues

Sentiment score
7.7
Fortinet FortiAuthenticator offers scalable user capacity and integrates well, though minor manual adjustments may be needed.
Sentiment score
8.2
Fortinet FortiToken is adaptable, scalable, and suited for mid-sized businesses, with high ratings in scalability across sectors.
The scalability of FortiAuthenticator is good, and I would rate it an eight on a scale of one to ten.
I find Fortinet FortiAuthenticator to be highly scalable, and I would rate it an eight out of ten for scalability.
Fortinet FortiAuthenticator should be sufficiently scalable.
I would rate scalability for Fortinet FortiToken as nine and a half or ten.
There is a need to scale more effectively to accommodate a larger number of users and bulk users.
Regarding Fortinet FortiToken's scalability, we can purchase licenses according to our needs.
 

Stability Issues

Sentiment score
7.4
Fortinet FortiAuthenticator is generally stable, though hardware defects and syncing issues affect performance in high-volume environments.
Sentiment score
8.0
Fortinet FortiToken is highly reliable and stable, with minor occasional syncing and SMS issues reported by users.
It remains stable even when the number of concurrent users increases.
No customers have reported issues with Fortinet FortiToken.
FortiToken is stable, but there are some restrictions when it comes to supporting two-factor authentication in multi-factor environments.
 

Room For Improvement

Fortinet FortiAuthenticator needs improved usability, integration, support, affordability, customization, and stability for better user authentication efficiency.
Fortinet FortiToken requires enhancements in usability, integration, reporting, multi-device support, pricing flexibility, and centralized management.
For example, authentication for wireless users expires after 24 hours, requiring re-authentication daily.
I recommend Fortinet make its images migratable between environments.
I would like to see more integration and inclusion of features for ransomware protection directly within the FortiAuthenticator without requiring additional devices.
Any Fortinet FortiToken cannot be removed; if a box expires or loses support, it cannot be removed, and customers must purchase it from scratch.
If I can receive it on email, it would be more flexible.
This would allow for broader distribution among a larger number of system admins and software engineers, which is currently not feasible with the existing hardware-only approach.
 

Setup Cost

Fortinet FortiAuthenticator is praised for its affordable, straightforward user-based pricing, especially compared to Cisco solutions.
Fortinet FortiToken is competitively priced and integrates well with Fortinet products, appealing to budget-conscious enterprises.
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions.
Discounts are often provided to close deals, making it a cost-effective solution.
The pricing for FortiToken is not low; I regard it as medium-priced.
 

Valuable Features

Fortinet FortiAuthenticator offers easy setup, cost-effectiveness, strong integration, detailed logging, and flexible two-factor authentication options.
Fortinet FortiToken offers flexible, cost-effective two-factor authentication with easy installation, strong security, and user convenience via a mobile app.
The integration with FortiToken is outstanding, adding a layer of security for authentication.
We use multi-factor authentication for enhancing security.
The most valuable feature I find in FortiAuthenticator is web filtering.
Fortinet FortiToken provides very important security benefits because it is used to manage FortiGate from outside, exclusively with Fortinet FortiToken.
The main use case of FortiToken is that it is a hardware-based solution, providing secure two-factor authentication for administrators.
Fortinet FortiToken has impacted my organization positively by providing enhanced security through an additional security layer.
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
62
Ranking in other categories
Single Sign-On (SSO) (6th), Identity Management (IM) (9th), Multi-Factor Authentication (MFA) (1st)
Fortinet FortiToken
Ranking in Authentication Systems
4th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 7.3%, down from 7.8% compared to the previous year. The mindshare of Fortinet FortiToken is 5.1%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Market Share Distribution
ProductMarket Share (%)
Fortinet FortiAuthenticator7.3%
Fortinet FortiToken5.1%
Other87.6%
Authentication Systems
 

Featured Reviews

Yonas Abebe - PeerSpot reviewer
Integration capabilities simplify authentication and migration challenges need addressing
The integration capabilities of Fortinet FortiAuthenticator are very interesting, as it can be integrated with third-party devices easily and is straightforward to configure. The integration with FortiToken is outstanding, adding a layer of security for authentication. In addition, it can be used by integrating with zero trust single access, enhancing overall security measures.
Sachin Vinay - PeerSpot reviewer
Facilitates secure 2FA for admins, facilitates OTP generation, and enhances security
One suggestion is to develop a more user-friendly solution that is cost-effective so that a hardware-based solution can be provided to all users using VPN services or any configuration service requiring confidentiality. This would allow for broader distribution among a larger number of system admins and software engineers, which is currently not feasible with the existing hardware-only approach.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
10%
Government
7%
Manufacturing Company
7%
Computer Software Company
14%
Financial Services Firm
7%
Government
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise17
Large Enterprise10
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions. However, it would be beneficial if the licensing allowed for more flexibility to cover additional users.
What needs improvement with Fortinet FortiAuthenticator?
The area for improvement in Fortinet FortiAuthenticator is its price.
What do you like most about Fortinet FortiToken?
The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authenticat...
What needs improvement with Fortinet FortiToken?
In my opinion, Fortinet FortiToken can be improved based on specific requirements. We will suggest solutions based on customer requirements and price availability.
What is your primary use case for Fortinet FortiToken?
I use Fortinet FortiToken for authentication and multi-factor authentication (MFA). I utilize Fortinet FortiToken's ability to integrate seamlessly with Fortinet platforms such as Fortinet FortiGat...
 

Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Find out what your peers are saying about Fortinet FortiAuthenticator vs. Fortinet FortiToken and other solutions. Updated: September 2025.
870,623 professionals have used our research since 2012.