

Find out what your peers are saying about Nutanix, Broadcom, IBM and others in Cloud Management.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.5% |
| Firefly | 0.3% |
| Other | 98.2% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
Firefly offers a comprehensive set of tools designed to enhance productivity and streamline business processes. It delivers valuable features but may require tweaks in some areas to fully optimize its performance for all sectors.
Firefly stands out by providing functionalities that cater to a tech-savvy audience, assisting in managing tasks efficiently. Its flexible integrations and user-oriented features enable it to adapt to specific industry demands, enhancing efficiency and cross-platform collaboration. Feedback highlights areas such as scalability where Firefly could improve, yet it remains a robust resource for professionals seeking reliable technological solutions.
What features define Firefly?In industries like technology and finance, Firefly is often implemented to optimize operational efficiency and facilitate data management. Adaptations in workflow automation have proven beneficial, creating a versatile environment that supports innovation and adaptability in fast-paced sectors.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.