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F5 BIG-IP Access Policy Manager (APM) vs Zoho Assist comparison

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F5 BIG-IP Access Policy Manager (APM)

Read 13 F5 BIG-IP Access Policy Manager (APM) reviews
1,065 views|883 comparisons
85% willing to recommend
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Zoho Assist

Read 3 Zoho Assist reviews
317 views|64 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist
March 2024
Executive Summary

We performed a comparison between F5 BIG-IP Access Policy Manager (APM) and Zoho Assist based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist Report (Updated: March 2024).
Download the complete report
768,924 professionals have used our research since 2012.
Featured Review
Ashish Kumar Rai
Offers remote access control, good GUI and easy to configure
Our clients use F5 BIG-IP Access Policy Manager (APM) for remote access control. They log in on an agent for authentication. The same configuration... Read more →
Hameez Tariq
Inexpensive with useful screen monitoring and screen sharing capabilities
Whenever users go to support, support can access the user's screen and do their own research to see what the issues may be.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Our customers have never complained about the stability""This is a product that is easy to install and integrate, and it is simple to use.""The portal access was very good.""The performance of the solution is valuable.""The tool is reliable and easy to configure.""The solution is stable and reliable.""Stickiness is the most valuable feature of the product.""F5 BIG-IP APM is relatively easy to use."

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"It is a scalable solution. ""Technical support is easy to reach.""Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

More Zoho Assist Pros →

Cons
"Cloud services are something that F5 Access Policy Manager could do better""The solution is quite costly.""The price of this product can be improved.""F5 BIG-IP Access Policy Manager has room for improvement in integration with other products.""We do not have knowledgeable support teams locally.""The initial setup was complex.""The solution’s GUI looks very old.""The technical support’s response time must be improved."

More F5 BIG-IP Access Policy Manager (APM) Cons →

"It could be integrated with IT management tools.""Support could be more knowledgeable.""They do have some glitches in the microphone and speaker, especially during remote access."

More Zoho Assist Cons →

Pricing and Cost Advice
  • "Recently, they have simplified the licensing"
  • "The product is very expensive."
  • "The tool is a little bit expensive."

    • More F5 BIG-IP Access Policy Manager (APM) Pricing and Cost Advice →

  • "Its scalability depends on the business model we purchase."

    • More Zoho Assist Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about F5 BIG-IP Access Policy Manager (APM)?
    Top Answer:The most valuable feature is the virtual IP creation. It's our most frequently used feature.
    Read all 12 answers   →
    What is your experience regarding pricing and costs for F5 BIG-IP Access ...
    Top Answer:The tool is a little bit expensive. I rate the pricing a six out of ten.
    Read all 5 answers   →
    What needs improvement with F5 BIG-IP Access Policy Manager (APM)?
    Top Answer:In my opinion, the GUI side needs some improvement based on my usage. Sometimes, it doesn't work as efficiently as the CLI side. Feature-wise, sometimes when I log in to the GUI and want to see the… more »
    Read all 12 answers   →
    What do you like most about Zoho Assist?
    Top Answer:It is a scalable solution. 
    Read all 3 answers   →
    What is your experience regarding pricing and costs for Zoho Assist?
    Top Answer:The pricing is very cheap. It is very reasonable compared to other applications while being just as flexible and compatible.
    Read all 2 answers   →
    What needs improvement with Zoho Assist?
    Top Answer:They should provide a live version of the solution to our remote agents. Also, there could be integration with IT management tools. It would be helpful for us in PC management, software management… more »
    Read all 3 answers   →
    Ranking
    12th
    out of 44 in Remote Access
    Views
    1,065
    Comparisons
    883
    Reviews
    9
    Average Words per Review
    348
    Rating
    8.1
    21st
    out of 44 in Remote Access
    Views
    317
    Comparisons
    64
    Reviews
    3
    Average Words per Review
    404
    Rating
    8.7
    Comparisons
    Also Known As
    F5 Access Policy Manager
    Learn More
    F5
    Zoho
    Overview

    F5 BIG-IP Access Policy Manager (APM) is an access management proxy solution for managing global access to the enterprise networks, cloud providers, applications, and application programming interfaces (APIs). Through a single management interface, BIG-IP APM consolidates remote, mobile, network, virtual, and web access. 

    BIG-IP APM can also serve as a bridge between modern and classic authentication and authorization protocols and methods. For applications which are unable to support modern authentication and authorization protocols, like SAML and OAuth with OIDC, but which do support classic authentication methods, BIG-IP APM converts user credentials to the appropriate authentication standard supported by the application.

    BIG-IP APM Benefits:

    • Ease of use
    • Flexibility
    • Ability to integrate with other systems
    • Security features
    • Granular access control
    • Responsive and helpful support team

    BIG-IP APM Features:

    • Support for Identity Aware Proxy (IAP) enabling Zero Trust application access
    • Context-based authorization with dynamic L4/L7 ACLs
    • Integration with third-party MFA solutions
    • DTLS 2.0 mode for delivering and securing applications
    • SAML 2.0 identity federation support
    • Support for OAuth 2.0 authorization protocol
    • SSO support for classic authentication (Kerberos, header- based, etc.), credential caching, OAuth 2.0, SAML 2.0, and FIDO2 (U2F)
    • AAA server authentication and high-availability
    • Integration with leading IAM vendor products (Microsoft, Okta, Ping Identity)
    • BIG IP Edge Client and F5 Access integrate with VMware Horizon ONE (AirWatch), Microsoft Intune and IBM MaaS360
    • Risk-based access leveraging third-party UEBA and risk engines (HTTP Connector)

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BIG-IP APM users.

    Mahmmoud Rabie, Senior Site Reliability Engineer, writes that BIG-IP APM is "A highly stable solution for load balancing, but the initial setup is complex."

    Clyde Livingston, Senior Process Specialist at Telstra, says that BIG-IP APM is "Easy to use, useful access remotely, but lacking stability."

    Chris Lam, Senior Solution Consultant at Macroview Telecom Limited, states that BIG-IP APM is "Useful for remote access VPN and VPI integration with VMware.

    Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

    Sample Customers
    City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office
    Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Media Company18%
    Computer Software Company18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Financial Services Firm13%
    Computer Software Company12%
    Government11%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Educational Organization88%
    Real Estate/Law Firm2%
    Financial Services Firm2%
    Computer Software Company2%
    Company Size
    REVIEWERS
    Small Business46%
    Large Enterprise54%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise14%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business4%
    Midsize Enterprise87%
    Large Enterprise9%
    Buyer's Guide
    F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist
    March 2024
    Free Report: F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist
    Find out what your peers are saying about F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist and other solutions. Updated: March 2024.
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    768,924 professionals have used our research since 2012.

    F5 BIG-IP Access Policy Manager (APM) is ranked 12th in Remote Access with 13 reviews while Zoho Assist is ranked 21st in Remote Access with 3 reviews. F5 BIG-IP Access Policy Manager (APM) is rated 8.2, while Zoho Assist is rated 8.6. The top reviewer of F5 BIG-IP Access Policy Manager (APM) writes " Facilitates packet inspection, modification, and offloading and offers visibility and troubleshooting capabilities, allowing for pre-production server testing". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". F5 BIG-IP Access Policy Manager (APM) is most compared with Citrix Gateway, CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), Microsoft Remote Desktop Services and Ivanti Connect Secure, whereas Zoho Assist is most compared with . See our F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist report.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.