F5 BIG-IP Access Policy Manager (APM) vs Zoho Assist comparison

F5 and Zoho are both solutions in the Remote Access category. F5 is ranked #10 with an average rating of 8.5, while Zoho is ranked #35. F5 holds a 1.2% mindshare in VUS, compared to Zoho’s 0.6% mindshare. Additionally, 88% of F5 users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Zoho Assist and F5 BIG-IP Access Policy Manager (APM) both compete in the remote access and support market. Zoho Assist is favored for its pricing and customer support, whereas F5 BIG-IP APM is preferred for its advanced features, making it a worthy investment.

Features: Zoho Assist provides essential remote access and support tools known for their simplicity and reliability. It includes easy-to-use remote control, file transfer, and multi-platform support. F5 BIG-IP APM offers comprehensive access management, advanced security measures, and versatile integration capabilities.

Room for Improvement: Users suggest that Zoho Assist could enhance its advanced troubleshooting features, expand integration capabilities, and improve its UI. F5 BIG-IP APM could benefit from a more intuitive setup process, simplified policy management, and a more user-friendly interface.

Ease of Deployment and Customer Service: Zoho Assist is recognized for its straightforward deployment and responsive customer service, making it accessible for smaller teams. F5 BIG-IP APM provides extensive documentation and support, aiding users through complex implementations despite its steeper learning curve.

Pricing and ROI: Zoho Assist is highlighted for its affordable setup costs and quick return on investment, appealing to budget-conscious buyers. F5 BIG-IP APM, while more expensive, delivers long-term value through its extensive feature set and robust performance, justifying the higher initial expenditure.

To learn more, read our detailed F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist Report (Updated: July 2025).

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of F5 BIG-IP Access Policy Manager (APM) is 1.2%, down from 1.4% compared to the previous year. The mindshare of Zoho Assist is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Ashish Kumar Rai

Associate Network Engineer at a computer software company with 11-50 employees

Offers remote access control, good GUI and easy to configure

I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal. In the APM interface itself, they could add direct hyperlinks to relevant online documentation. This would provide easy access to admin guides and other resources when working within the GUI.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Secure, reliable, and great for remote access

It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features."

"Intune enables us to manage our devices from anywhere."

"The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."

"Intune saves time, and it is very easy to use. It allows us to manage applications completely."

"Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components."

"It is more efficient to have one solution rather than having security parts spread across three, four, or five solutions."

"It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users."

"The best part of Intune is device control. If we need to block a user from opening something in their organization's system, we can do it from Intune. If we want to restrict the movement of an organization's data to prevent users from copying the data into Outlook, WhatsApp, or their personal Gmail, we can limit that via Intune. It secures all corporate data."

More Microsoft Intune pros

"We have seen a return on investment from F5 BIG-IP Access Policy Manager. It provided access at a time when we didn't have it."

"The performance of the solution is valuable."

"The load balancing features are valuable."

"The product allows us to create customized portals for your users."

"A lot of features are useful to me, including mostly the authentication, SAML, or SSO, with no sign-on."

"The tool is reliable and easy to configure."

"In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options and policy configuration tools in the GUI. It's good and good enough to work."

"The portal access was very good."

More F5 BIG-IP Access Policy Manager (APM) pros

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"It is a scalable solution. "

"Technical support is easy to reach."

Cons

"There should be more focus on mobile device security and integration."

"The information we receive at the device level needs improvement."

"I want more secure, reliable, and efficient security policies."

"One thing that could be better in Microsoft Intune is the file size, as it is quite large at times."

"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."

"Currently, Microsoft Intune's focus is mainly on Windows, but they can make much more improvement in terms of other platforms."

"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."

"Technical support can be challenging when resources shift, requiring repeated explanations. Support from India sometimes provides information without the right solution."

More Microsoft Intune cons

"I have had a lot of issues in the past few months with the agents, which was disappointing."

"The solution is quite costly."

"We do not have knowledgeable support teams locally."

"If I could copy and paste objects instead of picking and configuring them from scratch each time, it would be great."

"Cloud services are something that F5 Access Policy Manager could do better"

"Regarding price, I'm not directly involved in purchasing, but our CIO thinks the product is very expensive. He's considering moving from the tool to Citrix NetScaler WAF because it's cheaper, and we already have Citrix for VDI. We got NetScaler almost free as part of our VDI deal. Three years ago, I convinced him to use the solution because it's better, but now, with budget constraints, he may want to switch."

"F5 BIG-IP Access Policy Manager has room for improvement in integration with other products."

"The initial setup was complex."

More F5 BIG-IP Access Policy Manager (APM) cons

"They do have some glitches in the microphone and speaker, especially during remote access."

"Support could be more knowledgeable."

"It could be integrated with IT management tools."

Pricing and Cost Advice

"Any bundle package, such as Security E3, covers multiple things, such as AAP, BitLocker, etc. If you go for them individually, they would be more expensive. Bundling makes the price more attractive and competitive."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."

"We use Defender ATP and E5 licenses."

"For organizations that are a Microsoft shop, the pricing is compelling."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

More Microsoft Intune pricing and cost advice

"The tool is a little bit expensive."

"Recently, they have simplified the licensing"

"I rate the tool's pricing an eight out of ten."

"The product is very expensive."

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Government

Financial Services Firm

15%

Government

11%

Manufacturing Company

10%

Computer Software Company

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about F5 BIG-IP Access Policy Manager (APM)?

In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options ...

See all answers

What is your experience regarding pricing and costs for F5 BIG-IP Access Policy Manager (APM)?

F5 products are more expensive than other solutions but are valued for their quality and reliability, akin to purchas...

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What needs improvement with F5 BIG-IP Access Policy Manager (APM)?

F5 BIG-IP Access Policy Manager (APM ( /categories/application-performance-monitoring-apm-and-observability )) does n...

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Product Reports

Buyer's Guide

Microsoft Intune

August 2025

Download Microsoft Intune product report

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM)

August 2025

F5 BIG-IP Access Policy Manager (APM) report

Download F5 BIG-IP Access Policy Manager (APM) product report

Buyer's Guide

Remote Access

August 2025

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

F5 Access Policy Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

F5 BIG-IP Access Policy Manager (APM) is an access management proxy solution for managing global access to the enterprise networks, cloud providers, applications, and application programming interfaces (APIs). Through a single management interface, BIG-IP APM consolidates remote, mobile, network, virtual, and web access.

BIG-IP APM can also serve as a bridge between modern and classic authentication and authorization protocols and methods. For applications which are unable to support modern authentication and authorization protocols, like SAML and OAuth with OIDC, but which do support classic authentication methods, BIG-IP APM converts user credentials to the appropriate authentication standard supported by the application.

BIG-IP APM Benefits:

Ease of use
Flexibility
Ability to integrate with other systems
Security features
Granular access control
Responsive and helpful support team

BIG-IP APM Features:

Support for Identity Aware Proxy (IAP) enabling Zero Trust application access
Context-based authorization with dynamic L4/L7 ACLs
Integration with third-party MFA solutions
DTLS 2.0 mode for delivering and securing applications
SAML 2.0 identity federation support
Support for OAuth 2.0 authorization protocol
SSO support for classic authentication (Kerberos, header- based, etc.), credential caching, OAuth 2.0, SAML 2.0, and FIDO2 (U2F)
AAA server authentication and high-availability
Integration with leading IAM vendor products (Microsoft, Okta, Ping Identity)
BIG IP Edge Client and F5 Access integrate with VMware Horizon ONE (AirWatch), Microsoft Intune and IBM MaaS360
Risk-based access leveraging third-party UEBA and risk engines (HTTP Connector)

Reviews from Real Users

Below are some reviews and helpful feedback written by BIG-IP APM users.

Mahmmoud Rabie, Senior Site Reliability Engineer, writes that BIG-IP APM is "A highly stable solution for load balancing, but the initial setup is complex."

Clyde Livingston, Senior Process Specialist at Telstra, says that BIG-IP APM is "Easy to use, useful access remotely, but lacking stability."

Chris Lam, Senior Solution Consultant at Macroview Telecom Limited, states that BIG-IP APM is "Useful for remote access VPN and VPI integration with VMware.

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist

July 2025

Free Report: F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist

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