F5 BIG-IP Access Policy Manager (APM) vs Zoho Assist comparison

F5 and Zoho are both solutions in the Remote Access category. F5 is ranked #11 with an average rating of 8.2, while Zoho is ranked #24 with an average rating of 9.0. F5 holds a 1.3% mindshare in VUS, compared to Zoho’s 0.4% mindshare. Additionally, 88% of F5 users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Zoho Assist and F5 BIG-IP Access Policy Manager (APM) both compete in the remote access and support market. Zoho Assist is favored for its pricing and customer support, whereas F5 BIG-IP APM is preferred for its advanced features, making it a worthy investment.

Features: Zoho Assist provides essential remote access and support tools known for their simplicity and reliability. It includes easy-to-use remote control, file transfer, and multi-platform support. F5 BIG-IP APM offers comprehensive access management, advanced security measures, and versatile integration capabilities.

Room for Improvement: Users suggest that Zoho Assist could enhance its advanced troubleshooting features, expand integration capabilities, and improve its UI. F5 BIG-IP APM could benefit from a more intuitive setup process, simplified policy management, and a more user-friendly interface.

Ease of Deployment and Customer Service: Zoho Assist is recognized for its straightforward deployment and responsive customer service, making it accessible for smaller teams. F5 BIG-IP APM provides extensive documentation and support, aiding users through complex implementations despite its steeper learning curve.

Pricing and ROI: Zoho Assist is highlighted for its affordable setup costs and quick return on investment, appealing to budget-conscious buyers. F5 BIG-IP APM, while more expensive, delivers long-term value through its extensive feature set and robust performance, justifying the higher initial expenditure.

To learn more, read our detailed F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist Report (Updated: April 2025).

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of F5 BIG-IP Access Policy Manager (APM) is 1.3%, down from 1.4% compared to the previous year. The mindshare of Zoho Assist is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Ashish Kumar Rai

Associate Network Engineer at a computer software company with 11-50 employees

Offers remote access control, good GUI and easy to configure

I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal. In the APM interface itself, they could add direct hyperlinks to relevant online documentation. This would provide easy access to admin guides and other resources when working within the GUI.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Secure, reliable, and great for remote access

It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."

"It works well if you have a Microsoft environment."

"Intune saves time, and it is very easy to use. It allows us to manage applications completely."

"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."

"The main advantage is that Intune performs its intended functions effectively."

"The stability of Microsoft Intune is ten out of ten."

"The solution is stable."

"The solution’s most valuable feature is its ease of use."

More Microsoft Intune pros

"The performance of the solution is valuable."

"I rate the overall solution nine out of ten."

"The portal access was very good."

"Stickiness is the most valuable feature of the product."

"Our customers have never complained about the stability"

"Our organization is small - a college with about 3,500 students. We use F5 BIG-IP Access Policy Manager to protect our site, especially from the Iranian attacks we faced last year. We restrict access to only inside the country."

"I recommend F5 BIG-IP Access Policy Manager (APM) to others due to its reliability, and it is perceived as critical to security infrastructure."

"F5 BIG-IP APM is relatively easy to use."

More F5 BIG-IP Access Policy Manager (APM) pros

"It is a scalable solution. "

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"Technical support is easy to reach."

Cons

"Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface."

"The solution requires Mac support."

"The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."

"The reports aren't complete, and it's not easy to build custom reports. For example, Windows Autopilot isn't working well in cases where the computers don't have a good internet connection. Then the option is not good enough."

"China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center."

"The worst aspect is the reporting."

"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."

"There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive. You can connect to Azure, monitoring, and the workbooks, but it's not streamlined."

More Microsoft Intune cons

"The initial setup was complex."

"I have had a lot of issues in the past few months with the agents, which was disappointing."

"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."

"The price of this product can be improved."

"The solution is quite costly."

"The operational deployment is not great."

"In my opinion, the GUI side needs some improvement based on my usage. Sometimes, it doesn't work as efficiently as the CLI side."

"The main improvement needed for F5 BIG-IP Access Policy Manager (APM) is to integrate into the cloud-delivered services from F5."

More F5 BIG-IP Access Policy Manager (APM) cons

"Support could be more knowledgeable."

"They do have some glitches in the microphone and speaker, especially during remote access."

"It could be integrated with IT management tools."

Pricing and Cost Advice

"There is a license needed to use the solution and we are on an annual license."

"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."

"Microsoft Intune has been incorporated into our Microsoft E5 licenses."

"I am satisfied with the pricing."

"The licensing costs we leave up to the customer and these vary from one to another."

"Microsoft Intune's pricing is reasonable."

"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."

"This cost is approximately $30 USD per user per month."

More Microsoft Intune pricing and cost advice

"The product is very expensive."

"I rate the tool's pricing an eight out of ten."

"The tool is a little bit expensive."

"Recently, they have simplified the licensing"

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

11%

Government

11%

Manufacturing Company

10%

Educational Organization

76%

Computer Software Company

Real Estate/Law Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about F5 BIG-IP Access Policy Manager (APM)?

In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options ...

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What is your experience regarding pricing and costs for F5 BIG-IP Access Policy Manager (APM)?

F5 products are more expensive than other solutions but are valued for their quality and reliability, akin to purchas...

See all answers

What needs improvement with F5 BIG-IP Access Policy Manager (APM)?

F5 BIG-IP Access Policy Manager (APM ( /categories/application-performance-monitoring-apm-and-observability )) does n...

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What do you like most about Zoho Assist?

It is a scalable solution.

See all answers

What needs improvement with Zoho Assist?

They should provide a live version of the solution to our remote agents. Also, there could be integration with IT man...

See all answers

What is your primary use case for Zoho Assist?

I use the solution to provide support services to the customers. I can fix the technical errors without accessing the...

See all answers

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ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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Ivanti Connect Secure vs F5 BIG-IP Access Policy Manager (APM)

Compared 10% of the time

Citrix Gateway vs F5 BIG-IP Access Policy Manager (APM)

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BeyondTrust Privileged Remote Access vs F5 BIG-IP Access Policy Manager (APM)

Compared 7% of the time

CyberArk Privileged Access Manager vs F5 BIG-IP Access Policy Manager (APM)

Compared 7% of the time

Cisco Identity Services Engine (ISE) vs F5 BIG-IP Access Policy Manager (APM)

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Compared 36% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

May 2025

Download Microsoft Intune product report

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM)

May 2025

F5 BIG-IP Access Policy Manager (APM) report

Download F5 BIG-IP Access Policy Manager (APM) product report

Buyer's Guide

Remote Access

May 2025

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

F5 Access Policy Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

F5 BIG-IP Access Policy Manager (APM) is an access management proxy solution for managing global access to the enterprise networks, cloud providers, applications, and application programming interfaces (APIs). Through a single management interface, BIG-IP APM consolidates remote, mobile, network, virtual, and web access.

BIG-IP APM can also serve as a bridge between modern and classic authentication and authorization protocols and methods. For applications which are unable to support modern authentication and authorization protocols, like SAML and OAuth with OIDC, but which do support classic authentication methods, BIG-IP APM converts user credentials to the appropriate authentication standard supported by the application.

BIG-IP APM Benefits:

Ease of use
Flexibility
Ability to integrate with other systems
Security features
Granular access control
Responsive and helpful support team

BIG-IP APM Features:

Support for Identity Aware Proxy (IAP) enabling Zero Trust application access
Context-based authorization with dynamic L4/L7 ACLs
Integration with third-party MFA solutions
DTLS 2.0 mode for delivering and securing applications
SAML 2.0 identity federation support
Support for OAuth 2.0 authorization protocol
SSO support for classic authentication (Kerberos, header- based, etc.), credential caching, OAuth 2.0, SAML 2.0, and FIDO2 (U2F)
AAA server authentication and high-availability
Integration with leading IAM vendor products (Microsoft, Okta, Ping Identity)
BIG IP Edge Client and F5 Access integrate with VMware Horizon ONE (AirWatch), Microsoft Intune and IBM MaaS360
Risk-based access leveraging third-party UEBA and risk engines (HTTP Connector)

Reviews from Real Users

Below are some reviews and helpful feedback written by BIG-IP APM users.

Mahmmoud Rabie, Senior Site Reliability Engineer, writes that BIG-IP APM is "A highly stable solution for load balancing, but the initial setup is complex."

Clyde Livingston, Senior Process Specialist at Telstra, says that BIG-IP APM is "Easy to use, useful access remotely, but lacking stability."

Chris Lam, Senior Solution Consultant at Macroview Telecom Limited, states that BIG-IP APM is "Useful for remote access VPN and VPI integration with VMware.

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist

April 2025

Free Report: F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist

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