F5 BIG-IP Access Policy Manager (APM) vs Zoho Assist comparison

F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of F5 BIG-IP Access Policy Manager (APM) is 1.2%, down from 1.4% compared to the previous year. The mindshare of Zoho Assist is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Ashish Kumar Rai

Associate Network Engineer at a computer software company with 11-50 employees

Offers remote access control, good GUI and easy to configure

I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal. In the APM interface itself, they could add direct hyperlinks to relevant online documentation. This would provide easy access to admin guides and other resources when working within the GUI.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Secure, reliable, and great for remote access

It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability of Microsoft Intune is good."

"While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."

"The ability to switch between Affinity and non-Affinity enrollment is great."

"It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."

"Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows."

"It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."

"Overall, the stability is good."

"Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."

More Microsoft Intune pros

"Our customers have never complained about the stability"

"The load balancing features are valuable."

"The most valuable feature is the virtual IP creation. It's our most frequently used feature."

"The solution is stable and reliable."

"The performance of the solution is valuable."

"The product allows us to create customized portals for your users."

"A lot of features are useful to me, including mostly the authentication, SAML, or SSO, with no sign-on."

"I rate the overall solution nine out of ten."

More F5 BIG-IP Access Policy Manager (APM) pros

"It is a scalable solution. "

"Technical support is easy to reach."

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

Cons

"The technical support could be improved."

"Reporting needs improvement."

"The security features should be improved."

"We face multiple scenarios where IT decision-makers request specific policy implementations, however, due to product limitations, we cannot fulfill these requests."

"There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."

"Microsoft Intune could improve in reporting data for endpoints and fleets. Enhanced capabilities to run queries and gather specific device data to identify trends or issues would be beneficial. The feature parity for MacOS and handling devices from an MDM perspective is not comprehensive. Consolidation of these functionalities within Intune would simplify processes and finances."

"The pricing could be improved."

"It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect."

More Microsoft Intune cons

"In my opinion, the GUI side needs some improvement based on my usage. Sometimes, it doesn't work as efficiently as the CLI side."

"The technical support’s response time must be improved."

"I have had a lot of issues in the past few months with the agents, which was disappointing."

"The price of this product can be improved."

"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."

"The operational deployment is not great."

"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."

"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."

More F5 BIG-IP Access Policy Manager (APM) cons

"It could be integrated with IT management tools."

"They do have some glitches in the microphone and speaker, especially during remote access."

"Support could be more knowledgeable."

Pricing and Cost Advice

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."

"Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value."

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."

"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."

"I am satisfied with the pricing."

"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."

More Microsoft Intune pricing and cost advice

"The tool is a little bit expensive."

"The product is very expensive."

"I rate the tool's pricing an eight out of ten."

"Recently, they have simplified the licensing"

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Educational Organization

Financial Services Firm

15%

Government

10%

Manufacturing Company

10%

Computer Software Company

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

What do you like most about F5 BIG-IP Access Policy Manager (APM)?

In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options ...

What is your experience regarding pricing and costs for F5 BIG-IP Access Policy Manager (APM)?

F5 products are more expensive than other solutions but are valued for their quality and reliability, akin to purchas...

What needs improvement with F5 BIG-IP Access Policy Manager (APM)?

F5 BIG-IP Access Policy Manager (APM ( /categories/application-performance-monitoring-apm-and-observability )) does n...

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Compared 34% of the time

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Product Reports

Microsoft Intune

Download Microsoft Intune product report

F5 BIG-IP Access Policy Manager (APM)

Download F5 BIG-IP Access Policy Manager (APM) product report

F5 BIG-IP Access Policy Manager (APM) report

Remote Access

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

F5 Access Policy Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

F5 BIG-IP Access Policy Manager (APM) is an access management proxy solution for managing global access to the enterprise networks, cloud providers, applications, and application programming interfaces (APIs). Through a single management interface, BIG-IP APM consolidates remote, mobile, network, virtual, and web access.

BIG-IP APM can also serve as a bridge between modern and classic authentication and authorization protocols and methods. For applications which are unable to support modern authentication and authorization protocols, like SAML and OAuth with OIDC, but which do support classic authentication methods, BIG-IP APM converts user credentials to the appropriate authentication standard supported by the application.

BIG-IP APM Benefits:

Ease of use
Flexibility
Ability to integrate with other systems
Security features
Granular access control
Responsive and helpful support team

BIG-IP APM Features:

Support for Identity Aware Proxy (IAP) enabling Zero Trust application access
Context-based authorization with dynamic L4/L7 ACLs
Integration with third-party MFA solutions
DTLS 2.0 mode for delivering and securing applications
SAML 2.0 identity federation support
Support for OAuth 2.0 authorization protocol
SSO support for classic authentication (Kerberos, header- based, etc.), credential caching, OAuth 2.0, SAML 2.0, and FIDO2 (U2F)
AAA server authentication and high-availability
Integration with leading IAM vendor products (Microsoft, Okta, Ping Identity)
BIG IP Edge Client and F5 Access integrate with VMware Horizon ONE (AirWatch), Microsoft Intune and IBM MaaS360
Risk-based access leveraging third-party UEBA and risk engines (HTTP Connector)

Reviews from Real Users

Below are some reviews and helpful feedback written by BIG-IP APM users.

Mahmmoud Rabie, Senior Site Reliability Engineer, writes that BIG-IP APM is "A highly stable solution for load balancing, but the initial setup is complex."

Clyde Livingston, Senior Process Specialist at Telstra, says that BIG-IP APM is "Easy to use, useful access remotely, but lacking stability."

Chris Lam, Senior Solution Consultant at Macroview Telecom Limited, states that BIG-IP APM is "Useful for remote access VPN and VPI integration with VMware.

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist