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Everbridge IT Alerting vs Splunk ITSI (IT Service Intelligence) comparison

Everbridge and Splunk are both solutions in the IT Alerting and Incident Management category. Everbridge is ranked #7 with an average rating of 8.0, while Splunk is ranked #3 with an average rating of 8.4. Everbridge holds a 5.7% mindshare in IMS, compared to Splunk’s 2.2% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
Everbridge IT Alerting
Read 23 Everbridge IT Alerting reviews
  • 1,533 Views
  • 981 Comparison Views
100% willing to recommend
Splunk ITSI (IT Service Int...
Read 51 Splunk ITSI (IT Service Intelligence) reviews
  • 2,996 Views
  • 330 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Everbridge IT Alerting and Splunk ITSI are competing products in the IT incident management sector. Splunk ITSI has the upper hand due to its advanced analytics features, despite Everbridge IT Alerting's attractive pricing and support options.

Features: Everbridge IT Alerting is recognized for its robust incident communication capabilities, rapid notifications, and escalations. It integrates effectively with existing ticketing systems and offers flexibility in on-call scheduling. Splunk ITSI provides in-depth IT service data insights, extensive machine learning capabilities for predictive analytics, and a comprehensive service analyzer for performance monitoring.

Room for Improvement: Everbridge IT Alerting could benefit from enhanced analytics capabilities and real-time incident data visualization. Improved machine learning integration and more customizable notification settings are also areas for development. Splunk ITSI requires streamlined deployment processes, improved user interface navigation, and quicker onboarding for users. Enhanced integrations with non-Splunk applications can widen its usability.

Ease of Deployment and Customer Service: Splunk ITSI offers a complex deployment requiring significant planning, compensated by extensive customer service resources. Everbridge IT Alerting is known for straightforward deployment, with responsive support facilitating quick setup and operation.

Pricing and ROI: Everbridge IT Alerting stands out for cost-effectiveness, offering strong ROI by minimizing setup expenses and providing quick incident response benefits. Splunk ITSI, although costly upfront, justifies long-term investment with its advanced data analytics that deliver significant value over time. Everbridge offers immediate budget-friendly solutions, whereas Splunk ITSI's higher price is balanced by its comprehensive analytics capabilities and potential for enhanced long-term returns.

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To learn more, read our detailed Everbridge IT Alerting vs. Splunk ITSI (IT Service Intelligence) Report (Updated: December 2025).
Buyer's Guide
Everbridge IT Alerting vs. Splunk ITSI (IT Service Intelligence)
December 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
Everbridge IT Alerting reduces downtime, improves efficiency, enhances accountability, and delivers significant cost savings and faster SLA response times.
Sentiment score
7.5
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
7.7
Everbridge IT Alerting is generally praised for responsive, knowledgeable support, despite some communication delays and upsell suggestions.
Sentiment score
6.3
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
No quotes available
For more quotes and insights, download the Everbridge IT Alerting report
The technical support is excellent, and I would rate it at ten.
Shubham Kumar
Senior consultant at a tech services company with 51-200 employees
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
 

Scalability Issues

Sentiment score
7.8
Everbridge IT Alerting is praised for scalability, supporting user growth smoothly, with flexible integration and efficient cloud-based design.
Sentiment score
7.7
Splunk ITSI is scalable for various deployments, though costly; supports large datasets with predictive analysis for resource optimization.
No quotes available
For more quotes and insights, download the Everbridge IT Alerting report
Splunk is highly scalable, with the ability to expand efficiently.
Shubham Kumar
Senior consultant at a tech services company with 51-200 employees
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
 

Stability Issues

Sentiment score
8.0
Everbridge IT Alerting is stable, reliable, with responsive support, minor issues resolved, and highly rated for its robust features.
Sentiment score
7.8
Splunk ITSI is stable and reliable, managing large datasets efficiently, with minor challenges mainly during updates and configuration.
No quotes available
For more quotes and insights, download the Everbridge IT Alerting report
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Shubham Kumar
Senior consultant at a tech services company with 51-200 employees
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
 

Room For Improvement

Everbridge IT Alerting needs to enhance cost, integration, scheduling, mobile app, customization, messaging capacity, and GPS capabilities.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
No quotes available
For more quotes and insights, download the Everbridge IT Alerting report
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Ahmed Naguib
Director at Techpace
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Shubham Kumar
Senior consultant at a tech services company with 51-200 employees
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
 

Setup Cost

Everbridge IT Alerting offers competitive pricing and transparent value for enterprises, with customizable features and potential discounts.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
No quotes available
For more quotes and insights, download the Everbridge IT Alerting report
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Shubham Kumar
Senior consultant at a tech services company with 51-200 employees
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
 

Valuable Features

Everbridge IT Alerting enhances incident management through automation, integration, real-time alerts, and robust features for efficient communication.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
No quotes available
For more quotes and insights, download the Everbridge IT Alerting report
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Ahmed Naguib
Director at Techpace
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
Shubham Kumar
Senior consultant at a tech services company with 51-200 employees
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
 

Categories and Ranking

Everbridge IT Alerting
Ranking in IT Alerting and Incident Management
7th
Average Rating
8.8
Reviews Sentiment
8.0
Number of Reviews
23
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in IT Alerting and Incident Management
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (12th)
 

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 5.7%, down from 11.7% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.2%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)2.2%
Everbridge IT Alerting5.7%
Other92.1%
IT Alerting and Incident Management
 

Featured Reviews

reviewer1846215 - PeerSpot reviewer
reviewer1846215
Crisis Management Director at a healthcare company with 10,001+ employees
Helps in identifying potential impact and allows us to see where our assets are in relation to a risk event
I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.
Read full review
Ahmed Naguib - PeerSpot reviewer
Ahmed Naguib
Director at Techpace
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
Read full review
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Performing Arts
10%
Manufacturing Company
9%
Healthcare Company
8%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise22
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

What is your experience regarding pricing and costs for Everbridge IT Alerting?
Everbridge IT Alerting is a cost-efficient solution.
See all answers
What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
See all answers
What advice do you have for others considering Everbridge IT Alerting?
We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing speci...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
See all answers
 

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Product Reports

Buyer's Guide
Everbridge IT Alerting
January 2026
Everbridge IT Alerting reportDownload Everbridge IT Alerting product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
December 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Everbridge

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Everbridge IT Alerting vs. Splunk ITSI (IT Service Intelligence)
December 2025
Free Report: Everbridge IT Alerting vs. Splunk ITSI (IT Service Intelligence)
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