We performed a comparison between Everbridge IT Alerting and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"We have been able to use it to track and verify that people are on the bridge."
"With SaaS, we can implement in other regions without having to physically go to there."
"I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"The post mortem reports are descriptive, indicating who joined the call and when."
"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."
"The system has a lot of great features and they keep adding to it."
"It has more extensive features as compared to the other competitors."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"We have found change management and CMDB to be very useful."
"You can scale the solution."
"It allows us to filter the data, create graphs, and get detailed reports."
"The pricing of the product is quite good. It's not too expensive."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."
"Explanations are limited to 500 characters in description fields."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"The user interface for accessing assistance sometimes disconnects."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"Complexities in the organization made the initial deployment complex."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. Everbridge IT Alerting is rated 8.8, while ServiceNow is rated 8.4. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, OnSolve Platform for Critical Event Management, xMatters , Opsgenie and Splunk On-Call, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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