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Everbridge IT Alerting Reviews

Vendor: Everbridge
4.4 out of 5
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What is Everbridge IT Alerting?

Everbridge IT Alerting integrates ticketing systems and ServiceNow, offering real-time alerts and automated escalations. It streamlines incident management and boosts efficiency with features like geofencing, API connectivity, and a mobile app for rapid notifications.

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Everbridge IT Alerting is the #8 ranked solution in top IT Alerting and Incident Management solutions. PeerSpot users give Everbridge IT Alerting an average rating of 8.8 out of 10. Everbridge IT Alerting is most commonly compared to PagerDuty Operations Cloud: Everbridge IT Alerting vs PagerDuty Operations Cloud. Everbridge IT Alerting is popular among the large enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.
Buyer's Guide
Everbridge IT Alerting
April 2026
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Everbridge IT Alerting mindshare

As of April 2026, the mindshare of Everbridge IT Alerting in the IT Alerting and Incident Management category stands at 5.4%, down from 10.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Everbridge IT Alerting5.4%
PagerDuty Operations Cloud11.2%
Opsgenie7.8%
Other75.6%
IT Alerting and Incident Management

PeerResearch reports based on Everbridge IT Alerting reviews

TypeTitleDate
CategoryIT Alerting and Incident ManagementApr 27, 2026Download
ProductReviews, tips, and advice from real usersApr 27, 2026Download
ComparisonEverbridge IT Alerting vs PagerDuty Operations CloudApr 27, 2026Download
ComparisonEverbridge IT Alerting vs Splunk Cloud PlatformApr 27, 2026Download
ComparisonEverbridge IT Alerting vs Splunk ITSI (IT Service Intelligence)Apr 27, 2026Download
Suggested products
TitleRatingMindshareRecommending
PagerDuty Operations Cloud4.411.2%98%56 interviewsAdd to research
ConnectWise RMM4.13.3%100%6 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Everbridge IT Alerting offers valuable features like automated escalations, flexible scheduling, and strong ServiceNow integration. It allows rapid personnel engagement, saving time during incidents. Users appreciate its ability to configure templates, use multiple communication channels, and manage on-call calendars. The mobile app and powerful email integration streamline notifications, providing reliable communication. Geo-features and deduplication help avoid redundant alerts, which benefits overall operational efficiency. The customization options contribute to responsive and efficient incident management.
  • "It has proved very useful, particularly because we have a GSOC that's not technically 24/7, and if something happens, they can easily send Everbridge a notification to activate the team off hours."
  • "Everbridge IT Alerting accelerated the time to engage with our IT support staff."
  • "The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert."

Room for Improvement

Everbridge IT Alerting users identify several areas for improvement, including streamlined schedule management, better integration with existing calendars like Google or Microsoft Exchange, enhanced mobile app navigation, and flexible message customization. Users desire more intuitive template configurations and longer session timeouts. They express a need for efficient vendor alerting and better analytics capabilities. Integration with external solutions remains challenging, and enhanced orchestration and automation features are anticipated.
  • "It is definitely scalable. It just gets expensive."
  • "The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
  • "You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places."

ROI

Everbridge IT Alerting enhances incident management efficiency, significantly reducing mean time to restore services. It has decreased major incidents by 20%, cut down outage duration by 45 minutes, saving thousands in potential losses, and lowered disk-space incidents. This tool has streamlined response time, achieving SLAs previously thought impossible, thus accruing substantial financial benefits and saving over 100 hours of outage time monthly. The notification standardization has repeatedly covered the system's costs.

Pricing

Everbridge IT Alerting is competitively priced, serving as a robust solution for enterprise needs. Pricing is influenced by user numbers and specific functionalities, such as IT alerts requiring additional costs. Although a premium service, it offers good value with potential for negotiation. Costs vary based on licensing type; one-way licenses are more affordable, while two-way licenses are pricier due to their advanced features. The pricing model is straightforward, with no hidden fees.
  • "Everbridge IT Alerting is a cost-efficient solution."
  • "It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."
  • "I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."

Popular Use Cases

Organizations primarily use Everbridge IT Alerting for incident management, notifying IT teams during outages, and managing on-call rotations. They leverage its features for incident reporting, mass notifications, and integration with tools like ServiceNow. Users employ it to streamline communication during IT emergencies and for proactive notifications. It aids in reducing manual processes, tracks security threats, and allows stakeholders to schedule planned outages effectively. Its functionality includes on-demand bridges for critical incidents.

Service and Support

Everbridge IT Alerting's customer service and support receive high praise for their responsiveness and helpfulness. Account management is highly regarded, and tech support is praised for quick issue resolution. Users appreciate the skill and knowledge displayed by support staff. However, there are concerns about the model requiring additional payment for certain levels of support. Communication breakdowns through email and occasional delays in urgent response are noted. Generally, users find the support team friendly, knowledgeable, and effective.

Deployment

Experiences with Everbridge IT Alerting's initial setup vary. Some find it straightforward with swift controller setup and support for onboarding. Challenges include data import and integrating with existing systems like ServiceNow. Professional services are beneficial for smooth transitions. Importing calendars and adapting to the new interface can be tricky, especially when adjusting from familiar environments. A phased approach, addressing specific business goals, and executive backing facilitate better implementation, while environments influence the complexity and timeline.

Scalability

Users have experienced seamless scalability with Everbridge IT Alerting, accommodating substantial growth and mergers. They appreciate the platform's adaptability for various company sizes, with no significant performance issues. Organizations report effective scaling, from managing thousands of staff globally to integrating other systems efficiently. While some mention the cost and effort involved, Everbridge IT Alerting consistently supports increased user numbers and usage without complications. Their infrastructure improvements suggest ongoing scalability enhancements. Some suggest room for improvement in adding extra features.

Stability

Everbridge IT Alerting demonstrates strong stability with minimal issues. Users report it generally runs without interruptions, though some mention rare outages early on that have been addressed. Notifications are occasionally delayed due to infrastructure challenges, but these are infrequent. Many note improvements in system availability and performance after infrastructure upgrades. The service effectively meets the expectations of various global environments, with reliable support and minimal maintenance requirements noted by those managing it.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Everbridge IT Alerting Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business2
Large Enterprise16
By reviewers
By visitors reading reviews
Company SizeCount
Small Business118
Midsize Enterprise44
Large Enterprise127
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
18%
Performing Arts
9%
Manufacturing Company
8%
Healthcare Company
6%
Government
5%
Comms Service Provider
5%
Computer Software Company
4%
Outsourcing Company
4%
Transportation Company
4%
Construction Company
4%
University
3%
Marketing Services Firm
3%
Insurance Company
3%
Energy/Utilities Company
3%
Educational Organization
2%
Museum Or Institution
2%
Legal Firm
2%
Recreational Facilities/Services Company
2%
Retailer
2%
Wholesaler/Distributor
1%
Renewables & Environment Company
1%
Media Company
1%
Real Estate/Law Firm
1%
Hospitality Company
1%
Paper And Forest Products
1%
Pharma/Biotech Company
1%
Aerospace/Defense Firm
1%

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Learn more about Everbridge IT Alerting

Everbridge IT Alerting is designed for efficient incident management by integrating with major ticketing systems like ServiceNow. It offers real-time alerting, customizable templates, and automated escalations, which reduce response time and manual effort. Geofencing and API access provide flexibility, while the scheduling calendar supports dynamic shifts and on-call management. The system's deduplication and engagement tools enhance coordination among users. Additionally, the mobile app ensures fast notification delivery, though there's room for improvement in interface intuitiveness, analytics capabilities, and GPS tracking. Users can benefit from smoother schedule management and more flexible integrations, which enhance operational efficiency.

What are the key features of Everbridge IT Alerting?
  • Integration with Ticketing Systems: Facilitates efficient incident tracking and resolution by connecting with platforms like ServiceNow.
  • Real-time Alerting and Automated Escalations: Ensures swift and automated incident response processes.
  • Customizable Templates: Allows tailoring communication to specific incident needs.
  • Geofencing and API Connectivity: Provides flexibility and adaptability across different scenarios and systems.
  • Scheduling Calendar: Simplifies on-call management with dynamic shift capabilities.
  • Mobile App Features: Enables rapid notification delivery for immediate incident awareness.
What benefits and ROI should users consider in reviews?
  • Reduced Incident Response Time: Quick alerts and escalations minimize downtime and disruptions.
  • Increased Efficiency: Automation and integration reduce manual workload and streamline processes.
  • Enhanced Coordination: Features like deduplication and engagement tools improve collaboration.
  • Flexibility and Scalability: API connectivity and customizable options support diverse requirements.
  • Improved Resource Allocation: Efficient scheduling and real-time alerts optimize team efforts.

In IT, Everbridge IT Alerting optimizes on-call management and email integration for critical alerts, benefiting global security operations centers by enhancing threat tracking and emergency responses. IT teams use it for managing support tickets, incident escalations, and proactive outage notifications, with on-call schedules guided by its calendar features.

Everbridge IT Alerting customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

Related questions

  • 242
How do you decide about the alert severity in your Security Operations Center (SOC)?
  • 90
What is an incident response playbook and how is it used in SOAR?
  • 104
What is the difference between mitigation and remediation in incident response?
  • 145
What tools and solutions do you use for automated incident response in an enterprise in 2022?
  • 29
What measures should a business have in place to enable an effective incident response for data breaches?
  • 61
Why a Security Operations Center (SOC) is important?
  • 59
When evaluating Incident Management Software, what aspect do you think is the most important to look for?
  • 31
What are some Incident management best practices to keep in mind?
  • 52
GoDaddy has been hacked again. What can be done better?
  • 44
Why is IT Alerting and Incident Management important for companies?

Product Categories

Product Categories
IT Alerting and Incident Management

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Everbridge IT Alerting Reviews Summary
Author infoRatingReview Summary
Crisis Management Director at a healthcare company with 10,001+ employees4.5I use Everbridge for asset intelligence and crisis activation. While our current custom version lacks data, it helps crisis management. I look forward to the SaaS version for better data integration and a distance feature within alerts.
Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees4.0I found Everbridge IT Alerting valuable for its quick information dissemination and connectivity to various nodes. However, it needs improvement in its non-targeted communication with external parties. I have not considered or used other solutions.
Senior Principal Engineer, Network Systems at a comms service provider with 1,001-5,000 employees4.0We use Everbridge for IT alerting, valuing its automatic on-call scheduling. However, it lacks direct integration with external calendars, forcing us to duplicate schedule creation. It's stable, and initial setup was straightforward.
Senior Crisis Consultant at a manufacturing company with 51-200 employees3.5I manage Everbridge IT Alerting primarily for mass notification and pooling contacts for an emergency call center. While it's valuable, I find the SMS message capacity frustrating, as longer messages require links, and adding extra capabilities isn't easy.
Senior Systems Administrator for Enterprise Monitoring at a pharma/biotech company with 5,001-10,000 employees4.5We use Everbridge IT Alerting for on-call management, accelerating staff engagement and incident resolution, benefiting from its ServiceNow integration and API. However, the mobile app and complex incident templates are areas for improvement for us.
Principal Architect at a energy/utilities company with 10,001+ employees4.0I find Everbridge a robust, scalable enterprise notification solution with good support, despite its cost. Setup was straightforward. However, my primary concern is the limited capability for hyper-focused message customization within campaigns.
Manager of Incident Command at West Corporation4.5Everbridge significantly streamlines critical outage engagement, cutting staff notification time from 45 to 3 minutes, which I find invaluable. While I desire more member portal flexibility for role swaps, it's a stable, highly beneficial solution for us.
Director Of Service Operations at Finastra5.0Everbridge revolutionized our incident response, cutting mobilization time from 90 to 15 minutes. We value its automated escalations and ServiceNow integration. Despite a complex initial setup, it's reliable, scalable, and delivers significant ROI, saving hundreds of thousands yearly.