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Everbridge IT Alerting Reviews

Vendor: Everbridge
4.4 out of 5
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What is Everbridge IT Alerting?

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

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Everbridge IT Alerting is the #9 ranked solution in top IT Alerting and Incident Management solutions. PeerSpot users give Everbridge IT Alerting an average rating of 8.8 out of 10. Everbridge IT Alerting is most commonly compared to PagerDuty Operations Cloud: Everbridge IT Alerting vs PagerDuty Operations Cloud. Everbridge IT Alerting is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.
Buyer's Guide
Everbridge IT Alerting
August 2025
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Helped 866,561 peers since 2012

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Everbridge IT Alerting mindshare

As of September 2025, the mindshare of Everbridge IT Alerting in the IT Alerting and Incident Management category stands at 7.7%, down from 10.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Everbridge IT Alerting7.7%
PagerDuty Operations Cloud22.5%
Opsgenie13.7%
Other56.1%
IT Alerting and Incident Management

PeerResearch reports based on Everbridge IT Alerting reviews

TypeTitleDate
CategoryIT Alerting and Incident ManagementSep 4, 2025Download
ProductReviews, tips, and advice from real usersSep 4, 2025Download
ComparisonEverbridge IT Alerting vs PagerDuty Operations CloudSep 4, 2025Download
ComparisonEverbridge IT Alerting vs Splunk Cloud PlatformSep 4, 2025Download
ComparisonEverbridge IT Alerting vs OpsgenieSep 4, 2025Download
Suggested products
TitleRatingMindshareRecommending
PagerDuty Operations Cloud4.422.5%97%37 interviewsAdd to research
Opsgenie4.013.7%100%14 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Everbridge IT Alerting offers valuable features like automated escalations, flexible scheduling, and strong ServiceNow integration. It allows rapid personnel engagement, saving time during incidents. Users appreciate its ability to configure templates, use multiple communication channels, and manage on-call calendars. The mobile app and powerful email integration streamline notifications, providing reliable communication. Geo-features and deduplication help avoid redundant alerts, which benefits overall operational efficiency. The customization options contribute to responsive and efficient incident management.
  • "One key aspect of the solution is that it can send information very quickly and is connected to different nodes."
  • "It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
  • "I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."

Room for Improvement

Everbridge IT Alerting users identify several areas for improvement, including streamlined schedule management, better integration with existing calendars like Google or Microsoft Exchange, enhanced mobile app navigation, and flexible message customization. Users desire more intuitive template configurations and longer session timeouts. They express a need for efficient vendor alerting and better analytics capabilities. Integration with external solutions remains challenging, and enhanced orchestration and automation features are anticipated.
  • "The solution's non-targeted communication with external parties could be enhanced."
  • "I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."
  • "You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."

ROI

Everbridge IT Alerting enhances incident management efficiency, significantly reducing mean time to restore services. It has decreased major incidents by 20%, cut down outage duration by 45 minutes, saving thousands in potential losses, and lowered disk-space incidents. This tool has streamlined response time, achieving SLAs previously thought impossible, thus accruing substantial financial benefits and saving over 100 hours of outage time monthly. The notification standardization has repeatedly covered the system's costs.

Pricing

Everbridge IT Alerting is competitively priced, serving as a robust solution for enterprise needs. Pricing is influenced by user numbers and specific functionalities, such as IT alerts requiring additional costs. Although a premium service, it offers good value with potential for negotiation. Costs vary based on licensing type; one-way licenses are more affordable, while two-way licenses are pricier due to their advanced features. The pricing model is straightforward, with no hidden fees.
  • "Everbridge IT Alerting is a cost-efficient solution."
  • "It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."
  • "I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."

Popular Use Cases

Organizations primarily use Everbridge IT Alerting for incident management, notifying IT teams during outages, and managing on-call rotations. They leverage its features for incident reporting, mass notifications, and integration with tools like ServiceNow. Users employ it to streamline communication during IT emergencies and for proactive notifications. It aids in reducing manual processes, tracks security threats, and allows stakeholders to schedule planned outages effectively. Its functionality includes on-demand bridges for critical incidents.

Service and Support

Everbridge IT Alerting's customer service and support receive high praise for their responsiveness and helpfulness. Account management is highly regarded, and tech support is praised for quick issue resolution. Users appreciate the skill and knowledge displayed by support staff. However, there are concerns about the model requiring additional payment for certain levels of support. Communication breakdowns through email and occasional delays in urgent response are noted. Generally, users find the support team friendly, knowledgeable, and effective.

Deployment

Experiences with Everbridge IT Alerting's initial setup vary. Some find it straightforward with swift controller setup and support for onboarding. Challenges include data import and integrating with existing systems like ServiceNow. Professional services are beneficial for smooth transitions. Importing calendars and adapting to the new interface can be tricky, especially when adjusting from familiar environments. A phased approach, addressing specific business goals, and executive backing facilitate better implementation, while environments influence the complexity and timeline.

Scalability

Users have experienced seamless scalability with Everbridge IT Alerting, accommodating substantial growth and mergers. They appreciate the platform's adaptability for various company sizes, with no significant performance issues. Organizations report effective scaling, from managing thousands of staff globally to integrating other systems efficiently. While some mention the cost and effort involved, Everbridge IT Alerting consistently supports increased user numbers and usage without complications. Their infrastructure improvements suggest ongoing scalability enhancements. Some suggest room for improvement in adding extra features.

Stability

Everbridge IT Alerting demonstrates strong stability with minimal issues. Users report it generally runs without interruptions, though some mention rare outages early on that have been addressed. Notifications are occasionally delayed due to infrastructure challenges, but these are infrequent. Many note improvements in system availability and performance after infrastructure upgrades. The service effectively meets the expectations of various global environments, with reliable support and minimal maintenance requirements noted by those managing it.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Everbridge IT Alerting Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business2
Large Enterprise16
By reviewers
By visitors reading reviews
Company SizeCount
Small Business93
Midsize Enterprise39
Large Enterprise236
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
11%
Manufacturing Company
8%
Performing Arts
8%
Healthcare Company
7%
Government
6%
Comms Service Provider
4%
Energy/Utilities Company
4%
University
4%
Media Company
3%
Transportation Company
3%
Insurance Company
3%
Educational Organization
3%
Recreational Facilities/Services Company
2%
Wholesaler/Distributor
2%
Retailer
2%
Real Estate/Law Firm
1%
Legal Firm
1%
Museum Or Institution
1%
Pharma/Biotech Company
1%
Renewables & Environment Company
1%
Construction Company
1%
Hospitality Company
1%
Outsourcing Company
1%
Marketing Services Firm
1%
Non Profit
1%
Paper And Forest Products
1%
Logistics Company
1%
Aerospace/Defense Firm
1%
Consumer Goods Company
1%

Compare Everbridge IT Alerting with alternative products

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Learn more about Everbridge IT Alerting

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Everbridge IT Alerting customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

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Product Categories

Product Categories
IT Alerting and Incident Management

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Everbridge IT Alerting Reviews Summary
Author infoRatingReview Summary
Crisis Management Director at a healthcare company with 10,001+ employees4.5No summary available
Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees4.0I found Everbridge IT Alerting valuable for its quick information dissemination and connectivity to various nodes. However, it needs improvement in its non-targeted communication with external parties. I have not considered or used other solutions.
Senior Principal Engineer, Network Systems at a comms service provider with 1,001-5,000 employees4.0No summary available
Senior Crisis Consultant at a manufacturing company with 51-200 employees3.5I manage Everbridge IT Alerting primarily for mass notification and pooling contacts for an emergency call center. While it's valuable, I find the SMS message capacity frustrating, as longer messages require links, and adding extra capabilities isn't easy.
Manager of Incident Command at West Corporation4.5No summary available
Senior Systems Administrator for Enterprise Monitoring at a pharma/biotech company with 5,001-10,000 employees4.5No summary available
Principal Architect at a energy/utilities company with 10,001+ employees4.0No summary available
Director Of Service Operations at Finastra5.0No summary available