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Everbridge IT Alerting vs OnSolve Platform for Critical Event Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge IT Alerting
Ranking in IT Alerting and Incident Management
9th
Average Rating
8.8
Reviews Sentiment
8.0
Number of Reviews
23
Ranking in other categories
No ranking in other categories
OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
15th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd), Critical Event Management (CEM) (9th)
 

Mindshare comparison

As of September 2025, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 7.7%, down from 10.1% compared to the previous year. The mindshare of OnSolve Platform for Critical Event Management is 2.4%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Everbridge IT Alerting7.7%
OnSolve Platform for Critical Event Management2.4%
Other89.9%
IT Alerting and Incident Management
 

Featured Reviews

reviewer1846215 - PeerSpot reviewer
Helps in identifying potential impact and allows us to see where our assets are in relation to a risk event
I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.
it_user826692 - PeerSpot reviewer
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"The rotation and replacement options save our managers a lot of time."
"We have been able to use it to track and verify that people are on the bridge."
"The most valuable feature is the support calendars."
"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."
"One key aspect of the solution is that it can send information very quickly and is connected to different nodes."
"With SaaS, we can implement in other regions without having to physically go to there."
"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"The placeholder dropdowns for message templates are useful.​"
"It allows for a systematic and uniform method of alerting personnel in every location.​"
 

Cons

"The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."
"I would like them to add GPS going forward."
"I would like to have a little bit more flexibility in the member portal."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."
"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
 

Pricing and Cost Advice

"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."
"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."
"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
"Pricing is reasonable."
"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."
"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
"Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."
"Their call structure is based on how many people are IT alert people and who is on the calendar, and the cost will be driven by those numbers versus if you are using it for the non-IT alert. As you look at the competition and other vendors, make sure you truly understand your cost structure with them."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
11%
Manufacturing Company
8%
Performing Arts
7%
Financial Services Firm
16%
Computer Software Company
11%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise22
No data available
 

Questions from the Community

What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
What advice do you have for others considering Everbridge IT Alerting?
We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing speci...
Ask a question
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Also Known As

No data available
Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
 

Overview

 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: September 2025.
867,349 professionals have used our research since 2012.