2018-06-11T10:35:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
  • 0
  • 8

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

11
PeerSpot user
11 Answers
BM
Senior Systems Administrator for Enterprise Monitoring at a pharma/biotech company with 5,001-10,000 employees
Real User
Top 5Leaderboard
2021-04-15T20:24:00Z
Apr 15, 2021

Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there. Everbridge did a good job on onboarding support, conducting multiple working and Q&A sessions which helped enable our success.

Search for a product comparison
SR
Principal Architect at a energy/utilities company with 10,001+ employees
Real User
Top 5Leaderboard
2021-01-22T22:52:17Z
Jan 22, 2021

This is not a cheap solution. Our current license is for around 40,000 employees and contractors. In the future we may evaluate expanding that to cover a larger customer base.

DT
Manager of Incident Command at West Corporation
Real User
2020-09-27T04:09:49Z
Sep 27, 2020

Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for. Everbridge stands behind its product and in my three years, I think it had issues once that affected my company, and that was only briefly. Considering how many tickets I run through, in my book that is definitely a five-nines type of scenario. In the past when we initially signed up, SMS was free. However, due to the new legislation in certain countries and whatnot, they had to make some changes to that, so they've gone to a message credit. There is now a possibility that you could incur SMS costs, depending on how often and where you're sending things. Otherwise, their fees are pretty self-explanatory. The service is subscription-based and you've got two different user licensing schemes. One-way and two-way. One-way is very inexpensive and I don't know the pricing. Two-way is a lot more expensive. Hypothetically, it might be $1 for a one-way license, but it's $12 for a two-way license. One-way means that you're not in a calendar essentially, I think is the way they describe it. So, you are not being pooled into an outage bridge, which means that you're not in a rotation of some sort. A one-way also means that you're just getting a notification saying, "Oh, Hey, here's an issue that we're going to tell you about," but you aren't going to be pooled into something that says, "Oh, Hey, I want your assistance to resolve this." Whereas a two-way license says, "Okay, hey, here's the issue. I need you on this bridge and you need to be there in less than three minutes."

Milton Williamson - PeerSpot reviewer
Data Center Manager at PVH Corp.
Real User
2019-06-24T12:13:00Z
Jun 24, 2019

As far as I'm aware, there are no costs beyond the standard licensing fees.

Chris Quinlan - PeerSpot reviewer
Director Of Service Operations at Finastra
Real User
2019-06-11T11:10:00Z
Jun 11, 2019

The annual cost is approximately $125,000 USD but is highly dependent on the number of licenses required. They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering.

Ruben Boiardi - PeerSpot reviewer
IT Consultant at SELF
Real User
2019-03-25T06:49:00Z
Mar 25, 2019

In terms of additional costs, I was just the guy who was the pain in the back, telling them, "No, we need this functionality. You forgot this. These are the use cases that need to be represented." But apart from the integration costs and, obviously, using resources from Remedy and using resources from Everbridge, regarding licensing costs we just had that flat fee. Once we integrated it was just a standardized fee.

Find out what your peers are saying about Everbridge, PagerDuty, OnSolve and others in IT Alerting and Incident Management. Updated: November 2022.
655,113 professionals have used our research since 2012.
David Valerius - PeerSpot reviewer
Communication Manager at a tech services company with 1,001-5,000 employees
Real User
2018-12-02T07:34:00Z
Dec 2, 2018

For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like for an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price.

BS
Director with 1,001-5,000 employees
Real User
2018-12-02T07:34:00Z
Dec 2, 2018

The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market.

AD
Manager at a transportation company with 51-200 employees
Real User
2018-10-04T17:27:00Z
Oct 4, 2018

We thought the base product was pretty reasonable. It can pricey once you start adding stuff on, but that's the same with anything. We have scaled up almost every year. We bought the base, 500 contacts, the thing they sell to airports, in our first year. Then we got the IT Alerting because we needed the email integration stuff and some of the scheduling features. This year we've gone up another step in contacts, from 500 to 1,000. We're investing in the system.

David Paul - PeerSpot reviewer
Lead Pipeline Designer/GIS Specialist at a consultancy with 1,001-5,000 employees
Real User
2018-06-13T12:09:00Z
Jun 13, 2018

Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.

it_user741570 - PeerSpot reviewer
Office of the CIO, Service Excellence at a agriculture with 10,001+ employees
Real User
2018-06-11T10:35:00Z
Jun 11, 2018

For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective. My suggestion would be, do your homework. If you know what the marketplace will support, I think it is fairly traditional. Not every market or every product fits this, but it's pretty normal that list prices are designed to be discounted. Very few, especially on the enterprise scale, are going to pay full sticker price for a software product. So do your homework, know where the discounting can get you, and know what you're willing to pay. Because if you say, "This has a value of X for me as an organization," if you articulate your position well, you have some very real opportunity to get either close to or at what you perceive to be the real value of the product in your negotiations. It's never an easy step but, done well, I think that people will find that Everbridge is a great listener and is willing to meet in the middle.

Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 12, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 7 answers
Chris Quinlan - PeerSpot reviewer
Director Of Service Operations at Finastra
Jun 11, 2019
The primary use case is for us to mobilize and engage our IT workforce in response to either major incidents or critical monitoring alerts that require immediate response. We run anywhere between 150 to 180 major incidents per month. We also use this for our critical ticket management, as well, which is roughly 200 more a month.
Milton Williamson - PeerSpot reviewer
Data Center Manager at PVH Corp.
Jun 24, 2019
We use it to alert management of priority-one incidents. The company uses it for global incidents but we have a subset of it for priority-one incidents, to let IT management know what is going on and so IT knows it's priority-one. The future is to let them know about priority-ones, twos, and threes, for the on-call schedule. But right now we're in the priority-one stage.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 12, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 7 answers
Chris Quinlan - PeerSpot reviewer
Director Of Service Operations at Finastra
Jun 11, 2019
The annual cost is approximately $125,000 USD but is highly dependent on the number of licenses required. They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering.
Milton Williamson - PeerSpot reviewer
Data Center Manager at PVH Corp.
Jun 24, 2019
As far as I'm aware, there are no costs beyond the standard licensing fees.
Download Free Report
Download our free IT Alerting and Incident Management Report and find out what your peers are saying about Everbridge, PagerDuty, OnSolve, and more! Updated: November 2022.
DOWNLOAD NOW
655,113 professionals have used our research since 2012.