The primary use case is for us to mobilize and engage our IT workforce in response to either major incidents or critical monitoring alerts that require immediate response. We run anywhere between 150 to 180 major incidents per month. We also use this for our critical ticket management, as well, which is roughly 200 more a month.
We use it to alert management of priority-one incidents. The company uses it for global incidents but we have a subset of it for priority-one incidents, to let IT management know what is going on and so IT knows it's priority-one. The future is to let them know about priority-ones, twos, and threes, for the on-call schedule. But right now we're in the priority-one stage.
The annual cost is approximately $125,000 USD but is highly dependent on the number of licenses required. They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering.