Senior Principal Engineer, Network Systems at a comms service provider with 1,001-5,000 employees
Real User
Sep 12, 2022
I haven't really compared a lot of others. We did that initially, but that was over five years ago. The renewal invoice comes in, and REP handles that. So, I don't know what it costs per user.
Crisis Management Director at a healthcare company with 10,001+ employees
Real User
Apr 25, 2022
I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract.
Senior Systems Administrator for Enterprise Monitoring at a pharma/biotech company with 5,001-10,000 employees
Real User
Apr 15, 2021
Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there. Everbridge did a good job on onboarding support, conducting multiple working and Q&A sessions which helped enable our success.
Principal Architect at a energy/utilities company with 10,001+ employees
Real User
Jan 22, 2021
This is not a cheap solution. Our current license is for around 40,000 employees and contractors. In the future we may evaluate expanding that to cover a larger customer base.
Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for. Everbridge stands behind its product and in my three years, I think it had issues once that affected my company, and that was only briefly. Considering how many tickets I run through, in my book that is definitely a five-nines type of scenario. In the past when we initially signed up, SMS was free. However, due to the new legislation in certain countries and whatnot, they had to make some changes to that, so they've gone to a message credit. There is now a possibility that you could incur SMS costs, depending on how often and where you're sending things. Otherwise, their fees are pretty self-explanatory. The service is subscription-based and you've got two different user licensing schemes. One-way and two-way. One-way is very inexpensive and I don't know the pricing. Two-way is a lot more expensive. Hypothetically, it might be $1 for a one-way license, but it's $12 for a two-way license. One-way means that you're not in a calendar essentially, I think is the way they describe it. So, you are not being pooled into an outage bridge, which means that you're not in a rotation of some sort. A one-way also means that you're just getting a notification saying, "Oh, Hey, here's an issue that we're going to tell you about," but you aren't going to be pooled into something that says, "Oh, Hey, I want your assistance to resolve this." Whereas a two-way license says, "Okay, hey, here's the issue. I need you on this bridge and you need to be there in less than three minutes."
The annual cost is approximately $125,000 USD but is highly dependent on the number of licenses required. They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering.
In terms of additional costs, I was just the guy who was the pain in the back, telling them, "No, we need this functionality. You forgot this. These are the use cases that need to be represented." But apart from the integration costs and, obviously, using resources from Remedy and using resources from Everbridge, regarding licensing costs we just had that flat fee. Once we integrated it was just a standardized fee.
Communication Manager at a tech services company with 1,001-5,000 employees
Consultant
Dec 2, 2018
For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like for an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price.
The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market.
Manager at a transportation company with 51-200 employees
Real User
Oct 4, 2018
We thought the base product was pretty reasonable. It can pricey once you start adding stuff on, but that's the same with anything. We have scaled up almost every year. We bought the base, 500 contacts, the thing they sell to airports, in our first year. Then we got the IT Alerting because we needed the email integration stuff and some of the scheduling features. This year we've gone up another step in contacts, from 500 to 1,000. We're investing in the system.
Office of the CIO, Service Excellence at a agriculture with 10,001+ employees
Real User
Jun 11, 2018
For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective. My suggestion would be, do your homework. If you know what the marketplace will support, I think it is fairly traditional. Not every market or every product fits this, but it's pretty normal that list prices are designed to be discounted. Very few, especially on the enterprise scale, are going to pay full sticker price for a software product. So do your homework, know where the discounting can get you, and know what you're willing to pay. Because if you say, "This has a value of X for me as an organization," if you articulate your position well, you have some very real opportunity to get either close to or at what you perceive to be the real value of the product in your negotiations. It's never an easy step but, done well, I think that people will find that Everbridge is a great listener and is willing to meet in the middle.
Everbridge IT Alerting integrates ticketing systems and ServiceNow, offering real-time alerts and automated escalations. It streamlines incident management and boosts efficiency with features like geofencing, API connectivity, and a mobile app for rapid notifications.Everbridge IT Alerting is designed for efficient incident management by integrating with major ticketing systems like ServiceNow. It offers real-time alerting, customizable templates, and automated escalations, which reduce...
Everbridge IT Alerting is a cost-efficient solution.
It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions.
I haven't really compared a lot of others. We did that initially, but that was over five years ago. The renewal invoice comes in, and REP handles that. So, I don't know what it costs per user.
I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract.
Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there. Everbridge did a good job on onboarding support, conducting multiple working and Q&A sessions which helped enable our success.
This is not a cheap solution. Our current license is for around 40,000 employees and contractors. In the future we may evaluate expanding that to cover a larger customer base.
Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for. Everbridge stands behind its product and in my three years, I think it had issues once that affected my company, and that was only briefly. Considering how many tickets I run through, in my book that is definitely a five-nines type of scenario. In the past when we initially signed up, SMS was free. However, due to the new legislation in certain countries and whatnot, they had to make some changes to that, so they've gone to a message credit. There is now a possibility that you could incur SMS costs, depending on how often and where you're sending things. Otherwise, their fees are pretty self-explanatory. The service is subscription-based and you've got two different user licensing schemes. One-way and two-way. One-way is very inexpensive and I don't know the pricing. Two-way is a lot more expensive. Hypothetically, it might be $1 for a one-way license, but it's $12 for a two-way license. One-way means that you're not in a calendar essentially, I think is the way they describe it. So, you are not being pooled into an outage bridge, which means that you're not in a rotation of some sort. A one-way also means that you're just getting a notification saying, "Oh, Hey, here's an issue that we're going to tell you about," but you aren't going to be pooled into something that says, "Oh, Hey, I want your assistance to resolve this." Whereas a two-way license says, "Okay, hey, here's the issue. I need you on this bridge and you need to be there in less than three minutes."
As far as I'm aware, there are no costs beyond the standard licensing fees.
The annual cost is approximately $125,000 USD but is highly dependent on the number of licenses required. They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering.
In terms of additional costs, I was just the guy who was the pain in the back, telling them, "No, we need this functionality. You forgot this. These are the use cases that need to be represented." But apart from the integration costs and, obviously, using resources from Remedy and using resources from Everbridge, regarding licensing costs we just had that flat fee. Once we integrated it was just a standardized fee.
For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like for an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price.
The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market.
We thought the base product was pretty reasonable. It can pricey once you start adding stuff on, but that's the same with anything. We have scaled up almost every year. We bought the base, 500 contacts, the thing they sell to airports, in our first year. Then we got the IT Alerting because we needed the email integration stuff and some of the scheduling features. This year we've gone up another step in contacts, from 500 to 1,000. We're investing in the system.
Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.
For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective. My suggestion would be, do your homework. If you know what the marketplace will support, I think it is fairly traditional. Not every market or every product fits this, but it's pretty normal that list prices are designed to be discounted. Very few, especially on the enterprise scale, are going to pay full sticker price for a software product. So do your homework, know where the discounting can get you, and know what you're willing to pay. Because if you say, "This has a value of X for me as an organization," if you articulate your position well, you have some very real opportunity to get either close to or at what you perceive to be the real value of the product in your negotiations. It's never an easy step but, done well, I think that people will find that Everbridge is a great listener and is willing to meet in the middle.