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Eggplant Test vs Zscaler Digital Experience (ZDX) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Eggplant Test
Ranking in Digital Experience Monitoring (DEM)
13th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
19
Ranking in other categories
Test Management Tools (10th), Test Automation Tools (11th)
Zscaler Digital Experience ...
Ranking in Digital Experience Monitoring (DEM)
9th
Average Rating
7.6
Reviews Sentiment
4.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of Eggplant Test is 1.5%, up from 0.6% compared to the previous year. The mindshare of Zscaler Digital Experience (ZDX) is 7.2%, up from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
Zscaler Digital Experience (ZDX)7.2%
Eggplant Test1.5%
Other91.3%
Digital Experience Monitoring (DEM)
 

Featured Reviews

Mirza Hussain - PeerSpot reviewer
Engineer at a manufacturing company with 10,001+ employees
Has required frequent manual adjustments due to screen resolution but supports simple automation with minimal effort
I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not very user-friendly. I prefer the features of UFT compared to Eggplant Test. When needing to do quick automation, I would prefer Eggplant Test, but otherwise, I would always choose UFT. It depends on the complexity of the tasks. For big problems and complex automation tasks, I would prefer UFT because it has more flexibility and is more effective. With Eggplant Test, if you have very low complexity automation, such as simple click sequences and validation, then it would be preferable; with more complexity, I would not recommend Eggplant Test.
VikasTiwari - PeerSpot reviewer
Senior Network Engineer at Anthology
Unified monitoring has improved SaaS troubleshooting and reduces MTTR for remote users
In my opinion, the best features Zscaler Digital Experience (ZDX) offers are Zscaler Digital Experience (ZDX) Insights and scoreboards for quick health visibility. I can analyze the path to identify what the bottleneck of the application is, and I can also diagnose the endpoint for device-level root cause analysis, which is very helpful. Scoreboards and root cause analysis have helped my team significantly, as a scoreboard represents a 100% healthy application and connection, meaning no issues can be identified. During troubleshooting, I definitely need to visit the Insights and scoreboard to understand the level of connectivity the user is experiencing. Zscaler Digital Experience (ZDX) has positively impacted my organization by being beneficial for me as a troubleshooter and administrator, as I can identify all types of network performance-related issues, leading to faster resolutions of user complaints, improved collaboration between network, desktop, and security teams, and more productivity in identifying issues before they affect users. The outcome shows a 40 to 50% reduction in MTTR for SaaS applications and better SLA reporting for critical apps like Zoom and Salesforce, among many more applications which can be integrated with tenant authorization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Eggplant Digital Automation Intelligence are bug hunting and OCR technology."
"Its scalability is good. It is useful for desktop applications, and it also uses OCR and does image recognition."
"The most valuable features would be the image recognition and the OCR."
"The most valuable feature is the ability to create code from a flow chart, and then run the code through it."
"Eggplant allowed us to replace that human work with an automated solution that reduced the time that it took a person to perform the test from upwards of three hours down to a few minutes, while increasing the accuracy to the levels where we are entirely accurate with our timing and tests."
"Everything is happening on the layout or display that is used by the user. Eggplant prompts processes, like 'click here,' or 'look for this image.' Eggplant makes it possible for QA people and BAs, working in the actual display, to check if the software is providing the right images, the right text, and the right results. They don't have to go inside the code or to the TCP/IP layer. Everything is happening at the highest level."
"The best feature of Eggplant Test is that it's very easy to use; you just capture those pictures of the objects in your application and it's easy to automate."
"The biggest advantage has been the ability to improve the quality significantly."
"Zscaler Digital Experience (ZDX) has positively impacted my organization by being beneficial for me as a troubleshooter and administrator, as I can identify all types of network performance-related issues, leading to faster resolutions of user complaints, improved collaboration between network, desktop, and security teams, and more productivity in identifying issues before they affect users."
"Regarding the benefits of Zscaler Digital Experience (ZDX)'s traffic analysis for my IT operations, I believe it greatly supports our needs."
"Zscaler Digital Experience (ZDX) positively impacted my organization by providing Zero Trust Network Access, which many organizations are moving towards."
 

Cons

"The solution would crash from time to time."
"Eggplant Digital Automation Intelligence could improve by lowering the price."
"The reporting function is a bit shallow. The solution does not offer very comprehensive reporting in terms of your test results. The reporting time and the logs are very high level as well. These areas need improvement."
"The IDE could be even more full-featured. Because I was a developer, I was very spoiled by either Visual Studio Code or Visual Studio for shortcuts. For example, I was able to say "ctor" and hit Tab and it would create a template of a constructor for me... It would be great, when I want to create a new function, if there were shortcut commands like those that helped create all of the functions, or if there were shortcut features to do any of the complex plans."
"They need to update the Linux. I think it's kind of an outdated Java Swing application, it almost gives you the impression that the application was written in Java Swing."
"The IDE could be even more full-featured."
"In terms of additional features, it would be helpful to have one package for all testing. You have the manager, the AI, then you have functional, and about 10 different packages for installing."
"There was no free trial in it."
"Zscaler Digital Experience (ZDX) is comparatively an expensive product."
"Support responses are excellent, but for more complex cases, it sometimes takes longer."
"I have noticed drawbacks within Zscaler Digital Experience (ZDX), as the sales team is too arrogant and too aggressive, playing politics, but the product itself is very good."
 

Pricing and Cost Advice

"It probably has a yearly license."
"It is scalable, but it is a matter of money in the pocket. You can scale it, but then you have to have additional licenses. The licensing approach of eggPlant is not the best."
"This solution is expensive when compared to the market. However, the reason it is more expensive is because of its stability, high performance, and for its support of any technology."
"End-to-end testing isn't possible for us because of the licensing problems. It's very expensive, so we only have two development/execution licenses."
"Make a smart decision about the number of developer- and execution-only licenses you purchase to maximize your budget. We found that going heavier on execution-only licenses has been a way to reduce our costs and maximize our ability to benefit from the software."
"Eggplant Test is a very expensive solution."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
10%
Construction Company
7%
Computer Software Company
7%
Financial Services Firm
11%
Manufacturing Company
10%
Healthcare Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise14
No data available
 

Questions from the Community

How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?
Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interface is really helpful and user-friendly; Selenium HQ makes it easy to navigate t...
What is your experience regarding pricing and costs for Eggplant Manager?
The price of Eggplant Test is on the higher side, but the benefits it provides make it worth using.
What needs improvement with Eggplant Manager?
I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not very user-friendly. I prefer the features of UFT compared to Eggplant Test. Whe...
What is your experience regarding pricing and costs for Zscaler Digital Experience (ZDX)?
I consider the pricing reasonable for the value delivered, and the setup is straightforward with good onboarding support.
What needs improvement with Zscaler Digital Experience (ZDX)?
Zscaler Digital Experience (ZDX) can be improved with more detailed mobile device support, better integration with third-party ITSM platforms, and enhanced reporting customizations. I can easily in...
What is your primary use case for Zscaler Digital Experience (ZDX)?
My main use case for Zscaler Digital Experience (ZDX) is to monitor end-user experience for SaaS applications, and I can also integrate all those applications within the tenant and troubleshoot net...
 

Also Known As

Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
No data available
 

Overview

 

Sample Customers

FUJIFILM Group, NEC Personal Computers
Information Not Available
Find out what your peers are saying about Eggplant Test vs. Zscaler Digital Experience (ZDX) and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.