In my opinion, the best features Zscaler Digital Experience (ZDX) offers are Zscaler Digital Experience (ZDX) Insights and scoreboards for quick health visibility. I can analyze the path to identify what the bottleneck of the application is, and I can also diagnose the endpoint for device-level root cause analysis, which is very helpful. Scoreboards and root cause analysis have helped my team significantly, as a scoreboard represents a 100% healthy application and connection, meaning no issues can be identified. During troubleshooting, I definitely need to visit the Insights and scoreboard to understand the level of connectivity the user is experiencing. Zscaler Digital Experience (ZDX) has positively impacted my organization by being beneficial for me as a troubleshooter and administrator, as I can identify all types of network performance-related issues, leading to faster resolutions of user complaints, improved collaboration between network, desktop, and security teams, and more productivity in identifying issues before they affect users. The outcome shows a 40 to 50% reduction in MTTR for SaaS applications and better SLA reporting for critical apps like Zoom and Salesforce, among many more applications which can be integrated with tenant authorization.
