Zscaler Digital Experience (ZDX) can be improved with more detailed mobile device support, better integration with third-party ITSM platforms, and enhanced reporting customizations. I can easily integrate and troubleshoot from one dashboard with Insights, so many improvements can be made. Everything is good. While the documentation is good, it could provide more troubleshooting playbooks since I have not seen many. Support responses are excellent, but for more complex cases, it sometimes takes longer.
solution engineer at a comms service provider with 10,001+ employees
Real User
Top 10
Dec 16, 2025
I have noticed drawbacks within Zscaler, as the sales team is too aggressive bypassing partners, but the product itself is very good. The sales approach is quite aggressive globally, and it is not a personal issue, as they are trained that way by the head of the company, affecting customers and partners, which is something everyone in the world faces.
Regarding future updates, I would like to see Zscaler prioritize pricing and integrate more with multiple products. Multiple integrations with various platforms would enable some sort of automation. Zscaler provides real-time insights, but it is not reaching the end users properly, which is something Zscaler should improve because it should be user-friendly for understanding what Zscaler is offering. When there is too much technology, people cannot understand it, so it should be very simplified, and there should be some ways for users to gain knowledge about the product themselves. Zscaler's ability to analyze millions of telemetry data points in real-time is still somewhat unclear to me; perhaps that level of knowledge has not been reached by me or the end users, indicating that Zscaler has to focus on that area.
Digital Experience Monitoring (DEM) provides comprehensive insights into user interactions with digital services, enhancing the understanding of end-user experiences in real-time.Monitoring digital experiences involves tracking and analyzing user interactions across various applications and networks to optimize performance and user satisfaction. It utilizes metrics and feedback to gauge software effectiveness, ensuring that end-user interactions meet quality standards. By leveraging DEM,...
Zscaler Digital Experience (ZDX) can be improved with more detailed mobile device support, better integration with third-party ITSM platforms, and enhanced reporting customizations. I can easily integrate and troubleshoot from one dashboard with Insights, so many improvements can be made. Everything is good. While the documentation is good, it could provide more troubleshooting playbooks since I have not seen many. Support responses are excellent, but for more complex cases, it sometimes takes longer.
I have noticed drawbacks within Zscaler, as the sales team is too aggressive bypassing partners, but the product itself is very good. The sales approach is quite aggressive globally, and it is not a personal issue, as they are trained that way by the head of the company, affecting customers and partners, which is something everyone in the world faces.
Regarding future updates, I would like to see Zscaler prioritize pricing and integrate more with multiple products. Multiple integrations with various platforms would enable some sort of automation. Zscaler provides real-time insights, but it is not reaching the end users properly, which is something Zscaler should improve because it should be user-friendly for understanding what Zscaler is offering. When there is too much technology, people cannot understand it, so it should be very simplified, and there should be some ways for users to gain knowledge about the product themselves. Zscaler's ability to analyze millions of telemetry data points in real-time is still somewhat unclear to me; perhaps that level of knowledge has not been reached by me or the end users, indicating that Zscaler has to focus on that area.