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Dameware Remote Support vs TeamViewer comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 19, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Dameware Remote Support
Ranking in Remote Access
31st
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Active Directory Management (20th)
TeamViewer
Ranking in Remote Access
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Virtual Meetings (2nd), Remote Monitoring and Management (RMM) (3rd)
 

Mindshare comparison

As of September 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.9%, down from 10.6% compared to the previous year. The mindshare of Dameware Remote Support is 1.5%, up from 1.1% compared to the previous year. The mindshare of TeamViewer is 7.8%, down from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
TeamViewer7.8%
Microsoft Intune4.9%
Dameware Remote Support1.5%
Other85.8%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
Shubham-Agarwal - PeerSpot reviewer
Manager - Projects at Cognizant
Remote access has cut critical issue resolution time and supports faster production troubleshooting
Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The conditional access policies that we set up are very useful."
"The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance."
"Microsoft Intune has improved endpoint visibility, simplified remote device management, and helped standardize security policies across both corporate and remote devices."
"What I have found most useful in Microsoft Intune is creating an environment where customers or clients need someone to work immediately with an out-of-box experience."
"It is absolutely a positive investment."
"The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc."
"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."
"I really appreciate the features in Microsoft Intune, including the Intune Suite Cloud PKI."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"Using DameWare has made the troubleshooting process faster."
"It was very easy to install."
"If I take an estimation of one month, I save around eighty to ninety hours just because of TeamViewer."
"TeamViewer Business has positively impacted my organization by helping us resolve critical issues within the four-hour SLA contracts we have with clients, avoiding penalties associated with delays."
"We have hundreds of remote key users, a lot of whom are non-native English speakers, and using TeamViewer allows my team and I to resolve any issue directly, without having to translate on the phone or by email."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"I have been satisfied with TeamViewer overall."
"Ever since we have been using TeamViewer Business, because of how quick it is to connect to a user across the globe, we have been able to close tickets rapidly."
 

Cons

"The difficulty of the the roll out is surprisingly difficult considering this product is supposed to be an integrated part of the 365 suite."
"It should be easier to define policies and comply with those policies."
"The security features should be improved."
"There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device."
"It isn't easy to use. It's very complicated, but as long as you take the time to learn it, you can do just about anything you want with your device."
"There are a few security features that are not available in Microsoft Intune, when compared to other products."
"The support from Microsoft was previously good, but now it is very poor."
"I would like some integration with the Microsoft reporting platform Power BI."
"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"Wish it would support multiple support persons at the same time to assist a client for situations that need team collaboration."
"The product can sometimes crash."
"The stability of TeamViewer is good, but it could be better."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much experience with them."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"The file transfer functionality crashes sometimes."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
 

Pricing and Cost Advice

"The cost of the license and the features are justified for myself as a technical person."
"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."
"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."
"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."
"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"Even if they charge a premium, they aim to provide equal value."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."
Information not available
"The solution's pricing is reasonable."
"I used the free version of TeamViewer."
"The price of the license could be less expensive."
"TeamViewer is very pricey. You have to sign up for a yearly subscription."
"TeamViewer has multiple licensing options."
"TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."
"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
Manufacturing Company
14%
Comms Service Provider
12%
Computer Software Company
10%
Government
8%
Manufacturing Company
11%
Construction Company
10%
Outsourcing Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
No data available
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise37
Large Enterprise39
 

Questions from the Community

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Ask a question
Earn 20 points
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
What needs improvement with TeamViewer?
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scann...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
TeamViewer Tensor
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Illinois School District
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Dameware Remote Support vs. TeamViewer and other solutions. Updated: September 2026.
914,109 professionals have used our research since 2012.