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Dameware Remote Support vs TeamViewer comparison

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Executive SummaryUpdated on Mar 19, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Dameware Remote Support
Ranking in Remote Access
31st
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Active Directory Management (20th)
TeamViewer
Ranking in Remote Access
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Virtual Meetings (2nd), Remote Monitoring and Management (RMM) (3rd)
 

Mindshare comparison

As of September 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.9%, down from 10.6% compared to the previous year. The mindshare of Dameware Remote Support is 1.5%, up from 1.1% compared to the previous year. The mindshare of TeamViewer is 7.8%, down from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
TeamViewer7.8%
Microsoft Intune4.9%
Dameware Remote Support1.5%
Other85.8%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
Shubham-Agarwal - PeerSpot reviewer
Manager - Projects at Cognizant
Remote access has cut critical issue resolution time and supports faster production troubleshooting
Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like Intune's ability to install software to a device remotely and push policy through the Azure portal."
"One of the biggest advantages of Microsoft Intune is not only the management itself, but also how well it integrates with other Microsoft technologies."
"I find what is most valuable about Microsoft Intune is how, at the granular level, it allows us to manage the devices."
"The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune."
"With on-premises Active Directory, the main challenge was that we had no control when a user was working from home. We didn't know what exactly a user was doing and whether the AV was up to date or not. Intune provides better control of their machines."
"Intune is a very good cloud solution for managing devices."
"In terms of technical support, you will get an immediate response."
"Microsoft Tech Support is good, providing solid support."
"It was very easy to install."
"Using DameWare has made the troubleshooting process faster."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"The solution is very stable, and we've never had a problem with it."
"The solution is scalable."
"TeamViewer is useful for accessing data and systems remotely, and using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"It is a great, amazing tool; all companies need to have it, and it's secure, fast, and reliable."
"Working with TeamViewer has made customer support work more efficient."
"Once you use it, you will never want to use another remote service product again."
"Over the past six months, we have probably saved several thousand dollars just in the cost of either my boss or me having to go up there."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
 

Cons

"This limitation in Microsoft Intune is a significant drawback; we cannot produce overall reports on an organizational level."
"When Microsoft Intune is used with different android devices it does not always work as it is supposed to."
"We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product."
"Since GMS is unavailable in China, we currently rely on device administrator enrollment for managing Android devices there."
"I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now."
"The reports aren't complete, and it's not easy to build custom reports. For example, Windows Autopilot isn't working well in cases where the computers don't have a good internet connection. Then the option is not good enough."
"I find the solution quite old school with not many features."
"Automations in Microsoft Intune can be more elaborated; KQL (Kusto Query Language) is available, but if multiple automation options were readily available, which would include PowerShell, KQL, JSON, and different interpreters like VS Code or Python readily available from Microsoft Intune, it would help administration and management much better."
"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"TeamViewer has a legacy and may not be using the latest UI trends."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"You can improve the file size of TeamViewer as it is too large."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications."
"Sometimes it gives problems, with the button not working, and I was unable to log in."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"It should have ability to display notes in the computer list."
 

Pricing and Cost Advice

"The price for Intune is fair."
"Every customer used to purchase licenses based on their needs."
"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
"Microsoft Intune is included in the E5 license at no additional cost."
"The product is expensive."
"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."
"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."
"The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."
Information not available
"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."
"We are using the free version of TeamViewer."
"TeamViewer is $600 or $700 per port per year..."
"The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users."
"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."
"The solution's pricing is reasonable."
"TeamViewer has multiple licensing options."
"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."
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Top Industries

By visitors reading reviews
Financial Services Firm
9%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
Manufacturing Company
13%
Comms Service Provider
11%
Computer Software Company
10%
Government
8%
Manufacturing Company
11%
Construction Company
10%
Outsourcing Company
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
No data available
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise37
Large Enterprise39
 

Questions from the Community

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Ask a question
Earn 20 points
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
What needs improvement with TeamViewer?
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scann...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
TeamViewer Tensor
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Illinois School District
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Dameware Remote Support vs. TeamViewer and other solutions. Updated: August 2026.
911,952 professionals have used our research since 2012.