Dameware Remote Support vs TeamViewer comparison

SolarWinds and TeamViewer are both solutions in the Remote Access category. SolarWinds is ranked #29, while TeamViewer is ranked #1 with an average rating of 8.7. SolarWinds holds a 1.5% mindshare in VUS, compared to TeamViewer’s 8.2% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 93% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Mar 19, 2026

TeamViewer Business and Dameware Remote Support compete in the remote support industry. TeamViewer Business has the upper hand in reliability and usability, while Dameware Remote Support excels in comprehensive features and integration.

Features: TeamViewer Business offers robust cross-platform compatibility, secure remote connections, and ease of use. Dameware Remote Support provides network management tools, multi-platform support, and advanced tools for deeper network control.

Ease of Deployment and Customer Service: TeamViewer Business is straightforward to deploy with minimal setup requirements and reliable customer service. Dameware Remote Support offers enhanced customization options for large-scale IT deployments with solid customer service.

Pricing and ROI: TeamViewer Business features a straightforward pricing structure, offering quick setup and competitive ROI. Dameware Remote Support has a higher upfront setup cost but delivers significant ROI through its extensive capabilities.

To learn more, read our detailed Dameware Remote Support vs. TeamViewer Report (Updated: June 2026).

Buyer's Guide

Dameware Remote Support vs. TeamViewer

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2026, in the Remote Access category, the mindshare of Microsoft Intune is 5.9%, down from 11.0% compared to the previous year. The mindshare of Dameware Remote Support is 1.5%, up from 1.2% compared to the previous year. The mindshare of TeamViewer is 8.2%, up from 8.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
TeamViewer	8.2%
Microsoft Intune	5.9%
Dameware Remote Support	1.5%
Other	84.4%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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it_user323577

Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees

We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.

The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

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Shubham-Agarwal

Manager - Projects at Cognizant

Remote access has cut critical issue resolution time and supports faster production troubleshooting

Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support of Microsoft Intune is good."

"I would say that it is at the top of the list when it comes to the competition."

"What I value most about Microsoft Intune is that it is a cloud-native tool and is embedded into Premium at a reasonable cost."

"For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic."

"The feature that we can deploy policies and configuration settings and it will be applied to every user who is connected to it around the world just with an internet connection is very good."

"When managing a large number of devices in an organization, it becomes easy to handle them on one platform using Microsoft Intune."

"It allows our clients to have the confidence to centrally manage policies for security, and it helps them in securing the organization from a technology aspect."

"The management control feature is the most valuable."

More Microsoft Intune pros

"Using DameWare has made the troubleshooting process faster."

"It was very easy to install."

"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."

"TeamViewer is a professional, flexible solution and platform independent, so it's worth its price."

"TeamViewer Business is one of the best tools that we use in my organization for support, especially when our customers troubleshoot."

"It's a user-friendly product."

"Remote desktop sharing is one valuable feature of the solution."

"Saving users in the interface has helped our workflow and made things easier for our team because we use it every single day, and we would struggle to support our teams effectively without TeamViewer Business; it has made things much easier."

"TeamViewer Business does a lot in the enterprise part and has many features that can be used in big organizations, and it is able to assist on the network side, monitoring, security side, and remote side, making it a good platform and solution to use."

"I have always felt that TeamViewer is extremely capable software and, in my many years of using its remote connection service, it has never let me down."

"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."

More TeamViewer pros

Cons

"More integration with monitoring tools is needed."

"Every day, we see a new feature that we want to apply, but what will be great for Intune is to be able to deploy apps in a simple fashion."

"The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."

"For macOS devices, we use the Jamf portal. I understand that the Jamf portal and server are more secure than Microsoft Intune for macOS."

"In the next release, I would like a feature to be able to properly lock down the device. For example, if an attacker or somebody steals the phone, you can be sure that the pin cannot be broken."

"The generic answer to what can be improved is that I hope that the reporting needs to be a bit more interactive."

"The only drawback or challenge is that it does not support server deployment."

"There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."

More Microsoft Intune cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."

"Worked well for awhile but issues with it connecting over VPN was a major drawback."

"Sometimes when I am in a low network area, I face issues with connectivity while using TeamViewer, so definitely in that scenario, it should operate better over low networks."

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

"I would like to see TeamViewer support multiple platforms."

"It does what I need it to do but I think it's expensive."

"Sometimes it gives problems, with the button not working, and I was unable to log in."

"TeamViewer Business's scalability is bad because it's very expensive."

"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."

"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."

More TeamViewer cons

Pricing and Cost Advice

"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."

"The pricing needs improvement."

"The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."

"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

"Any bundle package, such as Security E3, covers multiple things, such as AAP, BitLocker, etc. If you go for them individually, they would be more expensive. Bundling makes the price more attractive and competitive."

"Microsoft's licensing is more flexible and adaptive than its competitors."

"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."

More Microsoft Intune pricing and cost advice

Information not available

"We use the free version of TeamViewer."

"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."

"TeamViewer is $600 or $700 per port per year..."

"It would be nice if it is cheaper."

"I used the free version of TeamViewer."

"The solution's pricing is reasonable."

"We are not using the solution for commercial use therefore it is free to use."

"We're using the free version. We do not pay any licensing fees."

More TeamViewer pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Manufacturing Company

11%

Computer Software Company

10%

Comms Service Provider

Retailer

Manufacturing Company

11%

Construction Company

11%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	189
Midsize Enterprise	65
Large Enterprise	185

No data available

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	37
Large Enterprise	39

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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Earn 20 points

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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What is your experience regarding pricing and costs for TeamViewer?

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

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What needs improvement with TeamViewer?

I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scann...

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Comparisons

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Compared 10% of the time

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 3% of the time

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Microsoft Remote Desktop Services vs Dameware Remote Support

Compared 12% of the time

SolarWinds Dameware Remove Everywhere vs Dameware Remote Support

Compared 11% of the time

N-able Take Control vs Dameware Remote Support

Compared 8% of the time

ManageEngine ADAudit Plus vs Dameware Remote Support

Compared 7% of the time

Netwrix Auditor vs Dameware Remote Support

Compared 5% of the time

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BeyondTrust Remote Support vs TeamViewer

Compared 6% of the time

Microsoft Remote Desktop Services vs TeamViewer

Compared 5% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs TeamViewer

Compared 4% of the time

LogMeIn Rescue vs TeamViewer

Compared 4% of the time

LogMeIn Pro vs TeamViewer

Compared 3% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2026

Download Dameware Remote Support product report

Buyer's Guide

TeamViewer

June 2026

Download TeamViewer product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support

TeamViewer Tensor

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Dameware Remote Support offers a robust IT management solution, designed to streamline remote troubleshooting and support for IT professionals. It ensures efficient administration with ease across networks.

Dameware Remote Support stands out as a comprehensive tool for IT departments, enabling seamless access and management of systems remotely. It integrates efficiently with existing infrastructures, offering features such as remote desktop control, system diagnostics, and user management. Designed for scalability, it adapts to varying network sizes, making it suitable for organizations looking to simplify their IT support processes.

What are the key features of Dameware Remote Support?

Remote Desktop Sharing: Allows IT pros to securely access desktops for quick issue resolution.
System Troubleshooting: Offers diagnostic tools to identify and address system problems efficiently.
Active Directory Management: Integrates with Active Directory to manage user roles and permissions.
Multi-platform Support: Compatible with Windows, Linux, and Mac systems, enhancing versatility.

What benefits should users look for in the reviews?

Improved Efficiency: Reduces time spent troubleshooting issues remotely, boosting productivity.
Cost-effectiveness: Offers a significant ROI by streamlining IT operations and reducing downtime.
User Satisfaction: Enhances tech support quality, leading to better user experiences.

Dameware Remote Support is implemented effectively across industries like healthcare, finance, and education, where remote access and control are critical. Its compatibility and comprehensive toolset cater to specific industry needs, providing reliable and secure remote management solutions.

SolarWinds

TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.

TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.

What are the key features of TeamViewer?

High-speed and secure remote access: Fast connections with strong security measures.
Robust collaboration tools: Enhances team productivity remotely.
Screen sharing: Easy display sharing for presentations and meetings.
Session recording: Documentation and review of remote sessions.
Easy integration: Seamless compatibility with other platforms and tools.

What benefits do users highlight?

Improved workflow: Streamlines processes and reduces downtime.
Efficient troubleshooting: Quick resolutions to technical issues.
Compliance assurance: Meets necessary security standards and regulations.
Time and resource savings: Minimizes the need for physical presence and travel.

Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Illinois School District

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Buyer's Guide

Dameware Remote Support vs. TeamViewer

June 2026

Free Report: Dameware Remote Support vs. TeamViewer

Find out what your peers are saying about Dameware Remote Support vs. TeamViewer and other solutions. Updated: June 2026.

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