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Dameware Remote Support vs TeamViewer comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 19, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Dameware Remote Support
Ranking in Remote Access
30th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Active Directory Management (20th)
TeamViewer
Ranking in Remote Access
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Virtual Meetings (2nd), Remote Monitoring and Management (RMM) (3rd)
 

Mindshare comparison

As of August 2026, in the Remote Access category, the mindshare of Microsoft Intune is 5.4%, down from 10.9% compared to the previous year. The mindshare of Dameware Remote Support is 1.5%, up from 1.2% compared to the previous year. The mindshare of TeamViewer is 8.1%, up from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
TeamViewer8.1%
Microsoft Intune5.4%
Dameware Remote Support1.5%
Other85.0%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
Shubham-Agarwal - PeerSpot reviewer
Manager - Projects at Cognizant
Remote access has cut critical issue resolution time and supports faster production troubleshooting
Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Intune is the best solution available; we can connect with any device and handle all queries, which sets it apart from other tools available in the market."
"The ability to manage devices with different sets of policies is most valuable."
"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."
"The conditional access policies that we set up are very useful."
"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network."
"I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."
"The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies."
"It was very easy to install."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"Using DameWare has made the troubleshooting process faster."
"The most valuable feature of TeamViewer is its ease of use."
"We have hundreds of remote key users, a lot of whom are non-native English speakers, and using TeamViewer allows my team and I to resolve any issue directly, without having to translate on the phone or by email."
"Easy-to-save access to remote machines: TeamViewer allows you to save machines to your account, which allows you to remote into a machine with ease."
"TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us."
"The best feature of TeamViewer is that I can transfer software from my system to my client's system in just a few minutes."
"The quality of the call and the quality of the sharing have been excellent."
"The most valuable feature is the remote access and how easy it is to configure."
"There is a relevant return on investment, especially when my previous organizations assisted with remote access features, as rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features, which helped immensely, especially when assisting elderly clients, and ensured we met metrics effectively, creating a significant positive impact."
 

Cons

"From my level of analysis, the feature I would prefer to see added to Microsoft Intune is extensive support. Anything that helps to diagnose the problem and solve it would be useful."
"There are differences in protecting the data on a mobile device and on iOS. When you protect the data on iOS, you protect the entire device."
"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."
"Enhancements for managing MacOS more comprehensively would be beneficial."
"It would be better if they can reduce the cost of the license."
"Setting up Intune Autopilot can be a little complicated."
"Microsoft Intune could improve in reporting data for endpoints and fleets. Enhanced capabilities to run queries and gather specific device data to identify trends or issues would be beneficial. The feature parity for MacOS and handling devices from an MDM perspective is not comprehensive. Consolidation of these functionalities within Intune would simplify processes and finances."
"It is not very stable. Sometimes, it works instantly, and sometimes, something goes wrong, and you get stuck there."
"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"TeamViewer gave us issues, which is why we switched to AnyDesk."
"It needs to have proper authentication."
"It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"ITBrain should be embedded in the product and not an expensive add-on."
"I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens."
"Sometimes it lags. They need to optimize it a bit."
"The price is a killer for the amount I normally use it."
 

Pricing and Cost Advice

"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."
"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"I would rate the price a four out of ten with ten being the most expensive."
"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."
"The licensing costs we leave up to the customer and these vary from one to another."
Information not available
"There is a free and paid version of this solution. I am currently using the free version."
"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"There is no license needed to use TeamViewer."
"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."
"We're using the free version. We do not pay any licensing fees."
"TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."
"It would be nice if it is cheaper."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
Manufacturing Company
14%
Comms Service Provider
11%
Computer Software Company
10%
Construction Company
6%
Manufacturing Company
11%
Construction Company
10%
Computer Software Company
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
No data available
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise37
Large Enterprise39
 

Questions from the Community

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Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Ask a question
Earn 20 points
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
What needs improvement with TeamViewer?
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scann...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
TeamViewer Tensor
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Illinois School District
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Dameware Remote Support vs. TeamViewer and other solutions. Updated: August 2026.
911,473 professionals have used our research since 2012.