Dameware Remote Support vs TeamViewer comparison

SolarWinds and TeamViewer are both solutions in the Remote Access category. SolarWinds is ranked #29, while TeamViewer is ranked #1 with an average rating of 8.7. SolarWinds holds a 1.5% mindshare in VUS, compared to TeamViewer’s 8.2% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 93% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Mar 19, 2026

TeamViewer Business and Dameware Remote Support compete in the remote support industry. TeamViewer Business has the upper hand in reliability and usability, while Dameware Remote Support excels in comprehensive features and integration.

Features: TeamViewer Business offers robust cross-platform compatibility, secure remote connections, and ease of use. Dameware Remote Support provides network management tools, multi-platform support, and advanced tools for deeper network control.

Ease of Deployment and Customer Service: TeamViewer Business is straightforward to deploy with minimal setup requirements and reliable customer service. Dameware Remote Support offers enhanced customization options for large-scale IT deployments with solid customer service.

Pricing and ROI: TeamViewer Business features a straightforward pricing structure, offering quick setup and competitive ROI. Dameware Remote Support has a higher upfront setup cost but delivers significant ROI through its extensive capabilities.

To learn more, read our detailed Dameware Remote Support vs. TeamViewer Report (Updated: June 2026).

Buyer's Guide

Dameware Remote Support vs. TeamViewer

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of Dameware Remote Support is 1.5%, up from 1.1% compared to the previous year. The mindshare of TeamViewer is 8.2%, up from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
TeamViewer	8.2%
Microsoft Intune	6.3%
Dameware Remote Support	1.5%
Other	84.0%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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it_user323577

Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees

We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.

The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

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Shubham-Agarwal

Manager - Projects at Cognizant

Remote access has cut critical issue resolution time and supports faster production troubleshooting

Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great."

"The management control feature is the most valuable."

"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."

"What I like most about Intune is its seamless enrollment process, particularly the Autopilot method."

"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."

"The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need."

"Microsoft Intune is a great product, and you should use it."

"Technical support has been helpful and responsive and we are happy with the level of service on offer."

More Microsoft Intune pros

"It was very easy to install."

"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."

"Using DameWare has made the troubleshooting process faster."

"The quality of the call and the quality of the sharing have been excellent."

"I use this almost daily to log into users computers across the nation, enabling me to troubleshoot issues much quicker than trying to talk someone else through things and allowing for nearly instantaneous troubleshooting."

"The product is really straightforward and completely easy to implement."

"Quicker and easier to connect to our customers’ PCs to resolve software issues."

"It's worth every penny; I would recommend it any time."

"We are using TeamViewer to support our users and it is used for technical support."

"This solution has been really useful when doing product installations and needing assistance."

"I would happily recommend this product for both personal and commercial reasons because of its price and also because of its ease of use."

More TeamViewer pros

Cons

"Back in 2020, there were significant problems with report accuracy, particularly regarding web patching."

"Reporting could be improved. It needs to be more expensive and robust."

"Lacking in features such as Wi-Fi and network security."

"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"

"The pricing can be expensive if you are not combining it with other products."

"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."

"The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage."

"For additional functionality, I suggest that Microsoft could expand on asset management. Since the platform is there, they could develop it into a full-fledged asset management system."

More Microsoft Intune cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."

"Worked well for awhile but issues with it connecting over VPN was a major drawback."

"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."

"I believe the graphical resolutions can be improved on the product, as apart from this, the product is very easy to use and easy on the eye."

"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."

"The one area which needs improvement for both the standalone and enterprise versions would be inter-operability between versions."

"One thing that would really help with TeamViewer Business is if they were able to provide an easier way to deploy TeamViewer Business on all devices using group policy, as the current solution is quite clunky and very technical to set up; I have struggled and spent many days trying to get TeamViewer Business pushed out via group policy, and it has never worked as we would prefer, so we end up doing it manually, which is a drain on resources."

"If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."

"In a future release of TeamViewer, they should improve password access."

"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."

More TeamViewer cons

Pricing and Cost Advice

"The E5 license is expensive."

"The Intune license model is costly."

"The solution is cost-efficient."

"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

"Previously the price was $4 per month per user. Now it's $2.25 per user per month."

"This cost is approximately $30 USD per user per month."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

More Microsoft Intune pricing and cost advice

Information not available

"We are using the free version of TeamViewer."

"We have a permanent license and the price is reasonable."

"I used the free version of TeamViewer."

"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."

"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."

"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."

"I used the free version of TeamViewer."

"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."

More TeamViewer pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Manufacturing Company

11%

Computer Software Company

10%

Comms Service Provider

Retailer

Manufacturing Company

12%

Construction Company

11%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	190
Midsize Enterprise	65
Large Enterprise	185

No data available

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	37
Large Enterprise	39

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

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How does Google Cloud Identity compare with Microsoft Intune?

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Earn 20 points

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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What is your experience regarding pricing and costs for TeamViewer?

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

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What needs improvement with TeamViewer?

I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scann...

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2026

Download Dameware Remote Support product report

Buyer's Guide

TeamViewer

May 2026

Download TeamViewer product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support

TeamViewer Tensor

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Dameware Remote Support offers a robust IT management solution, designed to streamline remote troubleshooting and support for IT professionals. It ensures efficient administration with ease across networks.

Dameware Remote Support stands out as a comprehensive tool for IT departments, enabling seamless access and management of systems remotely. It integrates efficiently with existing infrastructures, offering features such as remote desktop control, system diagnostics, and user management. Designed for scalability, it adapts to varying network sizes, making it suitable for organizations looking to simplify their IT support processes.

What are the key features of Dameware Remote Support?

Remote Desktop Sharing: Allows IT pros to securely access desktops for quick issue resolution.
System Troubleshooting: Offers diagnostic tools to identify and address system problems efficiently.
Active Directory Management: Integrates with Active Directory to manage user roles and permissions.
Multi-platform Support: Compatible with Windows, Linux, and Mac systems, enhancing versatility.

What benefits should users look for in the reviews?

Improved Efficiency: Reduces time spent troubleshooting issues remotely, boosting productivity.
Cost-effectiveness: Offers a significant ROI by streamlining IT operations and reducing downtime.
User Satisfaction: Enhances tech support quality, leading to better user experiences.

Dameware Remote Support is implemented effectively across industries like healthcare, finance, and education, where remote access and control are critical. Its compatibility and comprehensive toolset cater to specific industry needs, providing reliable and secure remote management solutions.

SolarWinds

TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.

TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.

What are the key features of TeamViewer?

High-speed and secure remote access: Fast connections with strong security measures.
Robust collaboration tools: Enhances team productivity remotely.
Screen sharing: Easy display sharing for presentations and meetings.
Session recording: Documentation and review of remote sessions.
Easy integration: Seamless compatibility with other platforms and tools.

What benefits do users highlight?

Improved workflow: Streamlines processes and reduces downtime.
Efficient troubleshooting: Quick resolutions to technical issues.
Compliance assurance: Meets necessary security standards and regulations.
Time and resource savings: Minimizes the need for physical presence and travel.

Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Illinois School District

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Buyer's Guide

Dameware Remote Support vs. TeamViewer

June 2026

Free Report: Dameware Remote Support vs. TeamViewer

Find out what your peers are saying about Dameware Remote Support vs. TeamViewer and other solutions. Updated: June 2026.

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